Getting Started Guide

Troubleshooting

I cannot connect to a wireless network

Try performing the following actions:

• Verify that you have turned on the connection to the wireless network.

• If you have set a specific speed for wireless network connections, verify that

you are in a wireless coverage area that supports the connection speed.

I cannot associate my device with an email address

Try performing the following actions:

• On the email setup web site, verify that you have typed all the email address

information correctly.

• Log in to the email setup web site and add an email address to your BlackBerry®

device using a browser on your computer. To log in to the email setup web

site, type the email setup web site address provided by your wireless service

provider in a browser on your computer. If you have already created a login

ID and password, use this information to log in. If you have not created a login

user ID and password, click Create New Account and complete the