User Guide
Table Of Contents
- Contents
- Enterprise activation
- Email messages
- Open messages
- Send email messages
- Save draft messages
- Add multiple contacts to a message
- Set the importance level
- Resend sent messages
- Resend pending messages
- Manage messages
- File messages
- View filed messages
- Delete multiple messages at one time
- Mark messages as opened or unopened
- Save a copy of messages sent from the device
- About auto signatures
- Add an auto signature
- About out-of-office replies
- Set an out-of-office reply
- About filters
- Create filters
- Manage filters
- Create filters quickly
- About folder redirection
- Set folder redirection
- Show or hide the number of new or unread messages
- Hide the unread message indicator
- Messages shortcuts
- PIN messages
- SMS messages
- MMS messages
- Search
- Attachments
- About attachments
- Open a file attachment
- Open embedded content
- View tables in attachments
- View attachment information
- Navigate spreadsheet attachments
- Navigate image attachments
- View presentations
- Navigate presentation attachments
- About vCard address book attachments
- Manage vCard address book attachments
- Attachments shortcuts
- Synchronizing data
- Backing up and restoring device data
- Typing
- About AutoText
- Use AutoText
- Create AutoText entries
- Manage AutoText entries
- Turn off AutoText for SMS messages
- Cut or copy text
- Paste text
- Turn on tones when pressing keys
- Set the cursor speed
- Typing shortcuts
- Typing - frequently asked questions
- What is the Insert Macro menu item?
- How do I undo an AutoText change?
- Why can’t I use shortcuts on the Home screen?
- Phone
- Find your phone number
- Make phone calls
- Make emergency calls
- Make calls using speed dial
- Check voice mail
- Answer calls
- Mute calls
- Place calls on hold
- Adjust the phone volume
- Alternate between two calls
- Use other programs during calls
- Dial using letters
- Make conference calls
- Manage contacts during a conference call
- Assign speed dial numbers to keys
- Change speed dial numbers
- About call logs
- Log calls
- Manage call logs
- Block calls
- Change the call blocking password
- Forward calls
- Add call forwarding phone numbers
- Delete call forwarding phone numbers
- Set call waiting
- About smart dialing
- Set default country and area codes
- Set corporate extension dialing
- Set voice mail options
- About TTY
- Set the TTY option
- About default call volume
- Set the default call volume
- About fixed dialing
- Turn on fixed dialing
- Add contacts to the FDN list
- Manage fixed dialing entries
- Reset call timers
- Phone shortcuts
- Browser
- About the browser
- Go to web pages
- Use the browser
- View images
- Navigate images
- Copy links, images, or web page addresses
- Send links or images in email messages
- Save images
- Manage saved images
- View files
- Save web page requests
- Create bookmarks
- Manage bookmarks
- Organize bookmarks into folders
- Clear browser caches
- About TLS
- About WTLS
- Browser shortcuts
- Downloading
- Contacts
- Add contacts
- Manage contacts
- Create mailing lists
- Manage mailing lists
- Manage contacts in mailing lists
- About custom phone tunes
- Add a phone tune for a contact
- About categories
- Create categories
- Apply categories to contacts, tasks, or memos
- Sort contacts, tasks, or memos by category
- Delete categories
- About pauses and waits
- Add pauses or waits
- About remote address book search
- Search for contacts in your company address book
- Manage remote address book search results
- Calendar
- Tasks
- Memos
- Alarm
- Calculator
- Bluetooth
- About Bluetooth wireless technology
- Turn on or off the Bluetooth radio
- About Bluetooth pairings
- Pair with another Bluetooth-enabled device
- Manage paired Bluetooth-enabled devices
- Set how your BlackBerry device appears to other Bluetooth-enabled devices
- Use Bluetooth wireless technology during a call
- Share your address book with a paired Bluetooth-enabled device
- Date and time
- Profiles
- About profiles
- Enable profiles
- Create notification profiles
- Manage notification profiles
- Manage ring tones
- About custom notification
- Create profile exceptions
- Manage profile exceptions
- Manage contacts in profile exceptions
- Silence your device
- Profiles - frequently asked questions
- What is the escalating volume level?
- Why isn’t the ring tone being played the number of times that I have set?
- Why am I not receiving notification for incoming calls or received messages?
- How do I set custom notification for messages from a specific contact?
- Why can I not edit all the fields for a Calls From profile exception?
- Can I set one phone tune for all my profiles?
- Can I be notified of other items during a call?
- Screen display
- Language
- Power and battery
- Network coverage
- Connect to the wireless network
- About the preferred network list
- Add networks to the preferred network list
- Scan for networks to add to the preferred network list
- Manage the preferred network list
- Network coverage - frequently asked questions
- How do I select a network when traveling?
- How do I register my device with the network?
- SIM card
- Security
- About the device password
- Set a device password
- Change the device password
- Turn off the device password
- Lock and unlock the device
- About keyboard lock
- Lock and unlock the keyboard
- About content protection and compression
- Protect your device content
- Compress device data
- About encryption keys
- Regenerate encryption keys
- About the password keeper
- Store passwords
- Create random passwords
- Manage passwords
- Change the password keeper password
- Copy passwords
- About security self tests
- Verify security software
- Clear the device
- Set owner information
- Third-party program control
- BrickBreaker
- Service books
- Frequently asked questions
- General - frequently asked questions
- Email and PIN messages - frequently asked questions
- How do I compose an email or PIN message from the To screen?
- Why can’t I send messages?
- Why can’t I receive messages?
- Why is the menu item for sending a message not available?
- Why does the letter D appear beside sent PIN messages?
- Can I stop a message from being sent?
- Why are some messages already on my device?
- How do I create and use links in messages?
- Why is “More available” appearing at the end of my message?
- Can I file messages?
- Can I hide sent messages?
- Why can’t I see a new message in a messages list even though I received notification?
- Why is there a different icon beside some items in a messages list?
- Why are call logs appearing in a messages list?
- How do I show more of a subject line for my messages?
- How do I identify received PIN messages as high priority?
- Can I remove the prompt that appears before I delete messages?
- Why were some of my messages deleted from the device?
- How do I change how long messages and phone call logs remain in a messages list?
- How do I restrict the types of email messages that are sent to my device?
- How do I create a generic filter?
- Why are some messages sent to my device even though I have created a filter?
- Why can’t I specify some folders from which email messages are redirected?
- How do I make changes to the folders on my device?
- How do I stop email messages from being sent to my device?
- How do I stop messages that are sent from my desktop email program from appearing on my device?
- Can I change the default email account that is used when I send messages from the main messages list?
- What do the [Disclaimer On] and [Disclaimer Off] headers mean?
- SMS messages - frequently asked questions
- Why can’t I send SMS messages?
- Can I verify that my SMS message has reached its recipients?
- How do I display more items in an SMS message thread?
- Can I hide sent messages?
- Why were some of my messages deleted from the device?
- Why aren’t all the SMS options described appearing on my device?
- What are the Validity Period, Sent As, and Network to Send Over fields in the SMS options?
- MMS messages - frequently asked questions
- Attachments - frequently asked questions
- Can I view file attachments on my device?
- How do I view password-protected file attachments?
- Can I set the amount of memory that my device uses for file attachments?
- How do I change how file attachments are displayed?
- How do I view cell contents in spreadsheet attachments?
- Why can’t I view presentation slides?
- Why is “More available” appearing at the end of my file attachment?
- How do I search for text in a file attachment?
- What does skipped content mean?
- Can I view tracked changes in document attachments?
- Synchronization - frequently asked questions
- Can I reconcile email messages over the wireless network?
- Can I synchronize PIM items over the wireless network?
- How do I handle conflicts between my device and my desktop email program?
- Why do some characters in my desktop calendar not appear correctly after synchronization?
- Why are some of my email messages not reconciling over the wireless network?
- Can I reconcile my personal folders?
- Can I empty the deleted messages folder on my computer remotely?
- Phone - frequently asked questions
- Why can I not make calls?
- Why am I no longer receiving calls?
- How do I make calls from the Home screen?
- Can I use the phone when the device or keyboard is locked?
- How do I format conference call numbers in messages?
- Can I block calls?
- Can I use call forwarding?
- How do I edit the phone number to which my calls are forwarded?
- Why has my voice mail number changed?
- Can I use call waiting?
- Can I use FDN mode on my device?
- Can I use a TTY device with my device?
- How do I hide my device phone number from a contact when making a call?
- Can I set the phone to display frequently called numbers?
- How do I stop my device from answering or ending calls automatically?
- Can I change how my phone number appears in the phone?
- Browser - frequently asked questions
- Why are there no browsers available on my device?
- Can I use the BlackBerry Browser?
- How do I change my browser settings?
- How do I change the browser home page?
- How do I change the type of content that the browser accepts?
- Can I override the character set encoding of web pages?
- How do I select images and text on a web page?
- What is the Available Offline check box that appears when I’m adding a bookmark?
- Can I view web pages that contain JavaScript or animated graphics?
- Why did a web page form not submit?
- Can I be prompted before scripts are run on my device?
- With multiple browsers on my device, how do I connect a browser with a Home screen shortcut key?
- How do I change which browser opens when I click a link in an open message?
- On my browser home page, when I hold the Escape button, the program closes. Can I change this?
- How do I set WAP Browser security options?
- How do I set BlackBerry Browser security options?
- Contacts - frequently asked questions
- How do I add multiple contacts with the same name to my contact list?
- Can I change how my contacts or tasks display?
- What are the User 1, User 2, User 3, and User 4 fields on the New Address screen?
- Why does the Add Custom Phone Tune option not appear?
- How do I change the volume level for the custom phone tune?
- Can I clear all the categories that apply to a contact, task, or memo?
- Can I remove the prompt that appears before I delete contacts, calendar entries, tasks, or memos?
- How do I know how many contacts, calendar entries, tasks, or memos I have saved?
- Calendar - frequently asked questions
- Are there any restrictions for using the calendar with Lotus Notes?
- How do I expand the number of hours that are shown in the calendar?
- How do I change the day of the week that displays first when viewing the calendar in Week view?
- How do I scroll through the calendar in each view?
- How do I change how long appointments remain in the device calendar?
- Can I set a snooze time for task and calendar reminders?
- What is dismissed if I click Dismiss All in a reminder?
- Can I show tasks in the device calendar?
- Bluetooth - frequently asked questions
- How do I connect my BlackBerry device with another Bluetooth- enabled device?
- How do I connect my BlackBerry device with my computer?
- How do I know when my Bluetooth radio is on?
- What if I can’t type a passkey on the Bluetooth-enabled device that I want to pair with?
- Why does my list of paired Bluetooth- enabled devices not appear?
- Can I connect to Bluetooth-enabled devices without being prompted?
- Can I prevent Bluetooth-enabled devices from discovering my device when it is within range?
- Security - frequently asked questions
- Why does the Verifying Security Software dialog box appear when I restart my device?
- How do I restore my device after clearing it?
- How do I prevent passwords from accidentally being copied to the clipboard?
- Can I regenerate encryption keys from my device?
- Why do additional security features appear in the device options?
- How do I specify the criteria for random passwords that are generated in the password keeper?
- How do I prevent passwords from appearing on the screen in the password keeper?
- Shortcuts
- Legal notice
- Index
114
User Guide
Why are call logs appearing in a
messages list?
When you make or receive a call, the BlackBerry®
device creates a call log that contains information
about the call. To stop call logs from appearing in a
messages list, in the phone options, click Call
Logging. Set the Show These Call Log Types In
Message List field to None.
How do I show more of a subject line
for my messages?
To show more of the subject line for your messages,
you can hide the time that the message was received
and the name of the sender or recipient of the
message. In the messages options, click General
Options. Set the Display Time and Display Name
fields to No.
How do I identify received PIN
messages as high priority?
In the messages options, click General Options. Set
the Make PIN Messages Level 1 field to Yes.
Can I remove the prompt that
appears before I delete messages?
Yes. In the messages options, click General Options.
Set the Confirm Delete option to No.
Why were some of my messages
deleted from the device?
If your BlackBerry® device memory is full, your device
deletes the oldest messages from the messages list to
accommodate new ones. It does not delete saved
messages.
If you have turned on wireless email reconciliation,
messages that you delete in your desktop email
program are also deleted on your device. Messages
that you delete on your device are also deleted in your
desktop email program.
If you deleted multiple messages using Delete Prior,
the messages are only deleted from your device.
How do I change how long messages
and phone call logs remain in a
messages list?
To change the number of days that your BlackBerry®
device keeps messages and call logs in a messages
list, in the message options, click General Options.
Set the Keep Messages field.
Messages that are sent to your device that are older
than the number of days that you specify in the Keep
Messages field are deleted from your device. The
messages can be restored, however, if you set the Keep
Messages field to a longer period of time. When you
increase the amount of time in this field, any messages
that are sent to your device during that period of time
appear in a messages list.
How do I restrict the types of email
messages that are sent to my device?
You can create filters to send only specific email
messages to your BlackBerry® device.
See “Create filters” on page 14 for more information.
To stop messages that do not meet any filter criteria
from being sent to your device, in the message options,
click Email Filters. Set the If no filters apply, send
email to handheld field to No.