User Guide

Wireless network coverage troubleshooting
I cannot connect to a wireless network
Try performing the following actions:
• Verify that you have turned on the connection to the wireless network.
• If you have specified a specific wireless network connection speed, verify that you are in a wireless coverage area that supports
the connection speed.
Security troubleshooting
I cannot unlock my device using my smart card
Try performing the following actions:
• Verify that the correct smart card is inserted in the smart card reader.
• Verify that the smart card is inserted in the smart card reader correctly.
Diagnostic reports
About diagnostic reports
Diagnostic reports provide wireless configuration and connection information for your BlackBerry® device. If you cannot connect to the
wireless network or access services such as email messaging, your wireless service provider or system administrator might ask you to run
and submit a diagnostic report. Your wireless service provider or system administrator can use the report to help you troubleshoot the
problem.
Run a diagnostic report
1. In the device options, click Status.
2. Click the trackwheel.
3. Click Diagnostic.
4. Click the trackwheel.
5. Click Run.
View a diagnostic report
1. In the device options, click Status.
2. Click the trackwheel.
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