User guide

The Mobile Environment
The Salesforce Mobile server brokers the exchange of data between Salesforce and wireless devices running the mobile client
application. The server pulls selected data from your Salesforce organization and delivers it over wireless carrier networks to
users’ devices.
The Salesforce Mobile client runs on the device and stores a local copy of the user’ s data in its own database. This allows users
to work with their Salesforce records whether or not a wireless connection is available. Any changes or updates made on the
device are immediately submitted to Salesforce by the mobile server. If a connection is not available, the updates are saved on
the device and sent when the connection is restored.
The Mobile Administration Console within the Salesforce setup pages lets you manage the full life-cycle of your mobile
deployment, including configuration, customization, and installation.This solution lets you maintain devices and make changes
to mobile configurations completely over-the-air.
Figure 1: Salesforce Mobile System Architecture
Salesforce Mobile Supported Devices
Salesforce Mobile can run on BlackBerry, Palm, and Windows Mobile operating systems. Salesforce Mobile is supported by
virtually all wireless carriers—if the device can establish a data connection to the Internet, it can typically run the mobile
application. Recently-released mobile devices may not be immediately supported because every device goes through the official
certification and quality assurance process. For the most current information on supported devices, contact salesforce.com.
Below is a list of supported devices per platform.
BlackBerry Smartphones
Salesforce Mobile requires BlackBerry operating system 4.0 or later. Upgrading to the latest version of the BlackBerry operating
system can improve device performance. At a minimum, 2 to 3 MB of free memory should be available on the device. The
mobile client application is supported on these BlackBerry smartphones:
• BlackBerry 7100
• BlackBerry 7130
• BlackBerry 7250
• BlackBerry 7280
• BlackBerry 7290
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The Mobile Environment