User guide

Chapter 1
Introduction to Salesforce Mobile
Use Salesforce Mobile to help your mobile teams succeed by keeping them in
touch with the latest data, whenever and wherever they need it, directly from
In this chapter ...
• The Mobile Environment
mobile devices such as a BlackBerry
®
, Treo
™
, iPhone, or Pocket PC
®
. With
• Salesforce Mobile Supported Devices
Salesforce Mobile, field professionals are prompted to log information directly
in Salesforce or AppExchange apps immediately after important customer calls,
emails, and appointments, so critical information is logged in near real time.
• Wireless Connection Modes
• The Mobile Client Application:
Capabilities and Limitations
Salesforce Mobile is a Salesforce feature that enables users to access their
Salesforce data from mobile devices running the mobile client application. The
• Device Synchronization
Salesforce Mobile client application exchanges data with Salesforce over wireless
carrier networks, and stores a local copy of the user’s data in its own database on
the mobile device. Users can edit local copies of their Salesforce records when a
wireless connection is unavailable, and transmit those changes when a wireless
connection becomes available.
A separate Salesforce Mobile license is required for each user who uses a mobile
device to access Salesforce. For organizations using Unlimited and Developer
Editions, salesforce.com provides one mobile license for each Salesforce license.
Organizations using Professional or Enterprise Editions must purchase mobile
licenses separately.
Note: Salesforce Mobile is currently available only for English-language
apps. Contact salesforce.com to enable Salesforce Mobile for your
organization.
3