User guide

DescriptionResult

The mobile server has sent the message to the device.

Salesforce cannot detect if the message was received by the

device.

Message successfully queued

A temporary communication problem between Salesforce and

the mobile server prevented the message from being sent. Try

again later.

Unable to send message

The selected mobile user never registered a device, so therefore

the message could not be sent.

User has no mobile device

Erasing Mobile Data

User Permissions Needed

"Manage Mobile Conﬁgurations"To delete the mobile data on a device:

A mobile device activated by a Salesforce user contains both the mobile client application and a set of the user's Salesforce

data. An administrator can remove the data from a device without uninstalling the mobile application. This is an effective

security tool when a user misplaces his or her device. You also must erase a device's data if you plan to give it to another user.

To erase the Salesforce data on one or more mobile devices:

1. Navigate to the Mobile Devices and Users page or the Mobile Device page:

•

Click Setup ➤ Mobile Administration ➤ Mobile Users and Devices. From the list view, you can select multiple

devices at one time.

•

Click Setup ➤ Manage Users ➤ Users. Click Edit next to a user's name, and then click the device address in the

Assigned Mobile Devices related list.

2. Click Erase Data, and then click OK.

Salesforce attempts to send a message to the mobile devices to erase the data.

Erase Data Results

After Salesforce sends the message to the mobile devices to erase data, a results page provides information about the status of

each message. The table below describes the three possible outcomes: