User guide

• To view details about a specific user, click the username.
• To view details about a mobile configuration, click the mobile configuration name.
• The buttons on the All Mobile Users and Devices page let you perform actions on multiple mobile users at one time. You
can:
• Adjust the mobile session timeout value
• Erase the Salesforce data from a user's device
• Delete a device from a user's record.
• To find out why a user's device is not synchronizing, hover your mouse over the red error icon in the Status column.
Additional information about the synchronization errors appears on the device's detail page. See Viewing Mobile Device
Information on page 26.
Note: You can also manage mobile users from the Assigned Mobile Devices related list on the user detail page.
Viewing Mobile Device Information
Salesforce collects information about a mobile user's device the first time the user logs in to the mobile application. There are
two ways to access the device details:
•
Click Setup ➤ Mobile Administration ➤ Mobile Users and Devices, and then click a device address in the list view.
•
Click Setup ➤ Manage Users ➤ Users. Click Edit next to a user's name, and then click the device address in the Assigned
Mobile Devices related list.
From the Mobile Device page, you can:
• Review device information
• Adjust the mobile session timeout value
• Erase the Salesforce data from a user's device
• Delete a device from a user's record.
Below is a description of the fields in alphabetical order that are stored for each mobile device in your organization.
DescriptionField
The brand of the mobile device, if available.Brand
The name of the carrier providing service for the mobile device,
if available.
Carrier
The date and time the device established a connection to the
mobile server.The device loses a connection when the battery
Connected Since
dies or when the session is closed because the server has not
received data from the device for a long period of time.
The state of the device connection. Possible values for this
field are Connected, Not Connected, and Not Available.
Connection Status
The name of the first user who registered the mobile device
and the time and date the registration occurred.
Created By
The size of the Salesforce data currently stored on the user's
mobile device. The mobile device periodically sends this
Data Size
information to Salesforce, which is helpful when
26
Managing Mobile Devices