User guide

Chapter 2
Planning a Mobile Deployment
The process of enabling Salesforce Mobile on a user’s device is more than just
providing access to a website.The wireless world introduces a new set of technical
In this chapter ...
• Evaluating Your Organization's
Mobile Readiness
factors for Salesforce administrators, so your mobile deployment requires careful
consideration and planning.
• Mobile Business Process Review
There are two key components of the planning process:
• Salesforce Mobile Resources
• reviewing the environmental factors that may have an impact on mobile
deployment
• ensuring that the mobile configurations truly reflect your users’ requirements
for mobile access
The important parts of the planning process—understanding a company’ s network
infrastructure and the unique ways its users leverage Salesforce—typically cannot
be accomplished without significant involvement from members of your
organization. Input may be required from IT personnel, BlackBerry Enterprise
Server administrators, and users across a variety of Salesforce roles, such as
business analysts, administrators, and end users.
9