BlackBerry Torch 9800 Smartphone Version: 6.0 User Guide To find the latest user guides, visit www.blackberry.com/docs/smartphones.
SWDT643442-941426-0810050917-001
Contents Quick Help.................................................................................................................................................................................................................................................. Top 10....................................................................................................................................................................................................................................................
Turn off choice lists for voice commands................................................................................................................................................................................................ Change the options for voice prompts.................................................................................................................................................................................................... Improve voice recognition.....................
Add a custom profile.................................................................................................................................................................................................................................. Add a contact alert.....................................................................................................................................................................................................................................
Turn on the alarm....................................................................................................................................................................................................................................... Silence the alarm.......................................................................................................................................................................................................................................
Turn off trackpad sounds........................................................................................................................................................................................................................... Troubleshooting: Keyboard....................................................................................................................................................................................................................... 179 180 Language.........
About social networking applications...................................................................................................................................................................................................... About instant messaging applications....................................................................................................................................................................................................
Set the types of items that are included in searches............................................................................................................................................................................. Search for messages.................................................................................................................................................................................................................................. Message search criteria.................
View the version number of the BlackBerry Device Software on your device.................................................................................................................................... Submit a Wi-Fi diagnostic report.............................................................................................................................................................................................................. Set options for Wi-Fi diagnostic reports............................
Legal notice.................................................................................................................................................................................................................................................
User Guide Quick Help Quick Help Top 10 BlackBerry® device users have spoken! Here are the top 10 things they want to know how to do on their devices. Change your ring tone, notifiers, or reminders 1. On the Home screen, click the Sound and Alert Profiles icon. 2. Click Change Sounds > Sounds for Selected Profile > Ring Tone. • Click a tone. • To use a tone that is on your BlackBerry® device or on a media card, click Select Music. Find and click an audio file. 3. Press the key > Save.
Quick Help User Guide If you have BlackBerry App World on your device, you can search for and download games, social networking applications, personal productivity applications, and much more. Using an existing PayPal® account, you can buy and download items over the wireless network to your device. To download BlackBerry App World, visit www.blackberryappworld.com. For more information about managing applications using BlackBerry App World, click the BlackBerry App World icon. Press the Help.
Quick Help User Guide Type Video File format • .wav • • • • • • • .mp4 .mov .3gp .3gp2 .avi .asf .wmv Transfer a file from your computer to your device using your device as a USB memory drive You must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry device and your computer. 1. Connect your device to your computer using a USB cable. 2.
Quick Help User Guide 2. 3. 4. 5. Press the key > Options > Email Reconciliation. If the Message Services field appears, set this field to the appropriate email account. Select the Wireless Reconcile check box. key > Save. Press the If your device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of the BlackBerry® Desktop Software to reconcile email in personal folders. For more information, see the Help in the BlackBerry Desktop Software.
Quick Help User Guide Key Actions • press to close a menu About multitasking Your BlackBerry® device supports multitasking, which allows you to run more than one application at a time. During a call, for example, you might want to switch to the calendar application to view your appointments or switch to the contacts application to look up a contact. While you are playing a song, you might want to switch to the messages application to reply to a message.
User Guide Quick Help To see video tutorials about touch screen navigation, on the Home screen or in a folder, click the Setup icon and then click the Tutorials icon. Select commands using toolbars and pop-up menus Several menu commands are also available on the screen to help you to perform common actions quickly. Toolbars Toolbars are available in most applications, and appear at the bottom of the screen.
User Guide Quick Help Start using your device Visit the Setup application The Setup application helps you learn about navigation and typing, change options to personalize your BlackBerry® device, and set up network connections, such as Wi-Fi® connections and Bluetooth® connections. You can also set up email addresses and social networking accounts. The Setup application should appear automatically the first time that you turn on your device. 1.
User Guide • Quick Help Enterprise Account: If your administrator gave you an enterprise activation password, use this option to associate your device with your work email account using the BlackBerry® Enterprise Server. If you are trying to set up a Internet email account (for example, Windows Live™ Hotmail®) or a new email address for your device, and do not see this option, contact your administrator or wireless service provider.
Quick Help User Guide Wireless synchronization Reconcile email over the wireless network You can set the Wireless Reconcile option for each email address that is associated with your BlackBerry® device. 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Email Reconciliation. 3. If the Message Services field appears, set this field to the appropriate email account. 4. Select the Wireless Reconcile check box. key > Save. 5.
Quick Help User Guide 4. Press the key > Save. Get the date and time from the wireless network automatically To perform this task, your BlackBerry® device must be connected to the wireless network. 1. 2. 3. 4. On the Home screen or in the Applications folder, click the Clock icon. Press the key > Set Time. Change the Set Time field to Automatic. Do one of the following: • To receive a prompt when your device detects a new time zone, change the Auto Update Time Zone field to Prompt.
User Guide Quick Help • If the Bluetooth enabled device does not have a keyboard (for example, a wireless headset), on your BlackBerry device, type the pairing passkey that either appears on the Bluetooth enabled device or is provided in the documentation that came with the Bluetooth enabled device. The passkey is most often a numeric or alphanumeric code. • If the Bluetooth enabled device has a keyboard (for example, a laptop), type a pairing passkey of your choice on both devices.
User Guide Quick Help • If you have traveled to another country and you have not changed your smart-dialing options, dial the full phone number, including the country code and area code, for your contact. • If you are not receiving calls, verify that call blocking and call forwarding are turned off. • Your device or your SIM card might support more than one phone number, even if you only have one phone number. Verify that your phone number is set as your active phone number.
Quick Help User Guide I cannot save media files Your BlackBerry® device memory or media card might not have enough available memory to store media files. Try the following actions: • If you are trying to save a media file to your device memory, delete old data or messages from your device. • If you are trying to save a media file on your media card, delete old media files. • In the camera options, verify that the Image Size field is not set to Large. Large pictures use more memory than smaller pictures.
User Guide Quick Help The time on my device is incorrect 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the key > Set Time. 3. Try one of the following actions: > Update Time. • If the Set Time field is set to Automatic, press the • If you have traveled to a different time zone, set the Time Zone field to display the correct time zone.
User Guide Quick Help • Verify that your BlackBerry® device is compatible with the Bluetooth® enabled device. For more information, see the documentation that came with the Bluetooth enabled device. • If you do not know the passkey for your Bluetooth enabled device, see the documentation that came with the Bluetooth enabled device. • If your BlackBerry device does not detect the Bluetooth enabled device that you want to pair with, try making your BlackBerry device discoverable for a short period of time.
User Guide Quick Help Find or hide an application icon Depending on your theme, you might not be able to hide some application icons. On the Home screen or in a folder, do any of the following: • To see all your application icons, press the key > All. key > Hide. • To hide an application icon, highlight the icon. Press the key > Show All. • To show all hidden application icons, press the key > Hide. A check mark should not appear beside the Hide • To stop hiding an application icon, highlight the icon.
User Guide 2. 3. 4. 5. 6. 7. Click Device > Auto On/Off. Select the Weekday check box. Specify the times when your BlackBerry® device should turn on and turn off on weekdays. Select the Weekend check box. Specify the times when your device should turn on and turn off on weekends. Press the key > Save. Navigation and typing Change the display font 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Display > Screen Display. Change the font fields. Press the key > Save.
User Guide Quick Help Assign an application to a Convenience key Your BlackBerry® device has one or more Convenience keys on the side of the device. Depending on your theme, you might not be able to change the application that is assigned to a Convenience key. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Convenience Keys. 3. Change the Convenience Key Opens field. 4. Press the key > Save.
User Guide Quick Help • If you want to transfer most types of files, in the dialog box that appears on your device, select the USB option. • If you want to transfer media files that are protected with DRM, in the dialog box that appears on your device, select the media transfer option. 3. If necessary, type a password. Your device appears as a drive on your computer. 4. Drag a file from a location on your computer to a folder on your device.
Quick Help User Guide Phone options Change your ring tone, notifiers, or reminders 1. On the Home screen, click the Sound and Alert Profiles icon. 2. Click Change Sounds > Sounds for Selected Profile > Ring Tone. • Click a tone. • To use a tone that is on your BlackBerry® device or on a media card, click Select Music. Find and click an audio file. 3. Press the key > Save.
Quick Help User Guide 4. Press the key > Save. Contact options Add a contact • • To add a contact using the Contacts application, on the Home screen, click the Contacts icon. At the top of the screen, click New Contact. Type the contact information. Press the key > Save. To add a contact from a message, call log, or web page, highlight the contact name, number, or email address. Press the key > Add key > Save. to contacts. If necessary, add contact information.
User Guide Quick Help 2. Press the key > Set Alarm. 3. On the trackpad, slide your finger up or down to highlight On or Weekdays. 4. Click the trackpad. At the top of the Home screen, a clock indicator appears. To set additional alarms or to set alarms for certain days of the week, you can schedule alarms through the Calendar application.
Shortcuts User Guide Shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. BlackBerry basics shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Move the cursor Slide your finger on the trackpad. Move back a screen Press the key. Return to the Home screen when you are not on a call Press the key.
Shortcuts User Guide Type a letter in a phone number field Press the Alt key and the letter key. Insert a plus sign (+) when typing a phone number Press O Turn on or turn off the speakerphone during a call Press the key on the keyboard. Stop listening to a call with a wireless headset Press the key on the keyboard. Change the active phone number From the Home screen, press the key. Click your phone number at the top of the screen. Click a phone number.
Shortcuts User Guide View all your messages Press the key. Move around your message inbox Move up a screen Press the Shift key and the Space key. Move down a screen Press the Space key.
Shortcuts User Guide Change the typing input language When you are using your device in landscape view or in portrait view with the full keyboard, tap the globe icon. Tap an input language. Typing shortcuts for the slide-out keyboard Depending on the typing input language that you are using, some shortcuts might not be available. Insert a period Press the Space key twice. The next letter is capitalized. Insert an at sign (@) or a period (.) in an email address field Press the Space key.
Shortcuts User Guide Search for text in a file or an attachment Press F Move to the last cursor position after closing and reopening a file or an attachment Press G In a spreadsheet Move to a specific cell Press G View the content of a cell Press the Space key Switch worksheets Press V. Highlight a worksheet. Press the Enter key.
Shortcuts User Guide Zoom to the original size Press 7 Pan up Press 2 Pan down Press 8 Pan right Press 6 Pan left Press 4 Return to the center Press 5 Rotate Press L Fit to the screen size Press 1 Camera and video camera Zoom in Press the Volume Up key. Zoom out Press the Volume Down key. Take a picture Press the Convenience key. Change the flash setting for a picture or turn on low-light mode for a video Press the Space key.
Shortcuts User Guide Add a bookmark Press A View a list of web pages that you have visited recently Press Y Refresh a web page Press R Find text on a web page Press F. To find the next instance of the text, press V. Open the browser options Press S Move around a web page Move up a screen Press the Shift key and the Space key. Move down a screen Press the Space key.
Shortcuts User Guide Search for an item on your BlackBerry® device Start typing on the Home screen. Search for a contact in a list of contacts Type part or all of a contact name, or type initials separated by a space. Search for text in a message Press S Search for text in a file or an attachment Press F Search for text on a web page Press F Search for text in a presentation Press F Note: You can change what happens when you type on the Home screen.
Phone User Guide Phone Phone basics Find your phone number Do one of the following: key. Highlight the area at the top of the screen, above the • To view your active phone number, from the Home screen, press the tabs. • If you have multiple phone numbers associated with your BlackBerry® device, to view a list of your phone numbers, from the Home key. Click the area at the top of the screen, above the tabs.
Phone User Guide Answer a second call Depending on your wireless service provider and wireless network, this feature might not be supported. During a call, press the key. • To answer the incoming call and place the current call on hold, click Answer - Hold Current. • To answer the incoming call and end the current call, click Answer - Drop Current. To return to the first call, press the key > Swap or Flash. Change your ring tone, notifiers, or reminders 1.
Phone User Guide 2. Type the extension number. Dial using numbers or letters When you type a letter in a phone number, your BlackBerry® device dials the number that is associated with the letter on a conventional phone keypad. • To type a number, press a number key. • To type a letter, press and hold the Alt key. Press the letter key. Switch applications during a call During a call, press the key > Switch Application.
User Guide Phone If your device supports GPS and you make an emergency call, an emergency operator might be able to use GPS technology to find your approximate location. Make an emergency call Do one of the following: key. Type the emergency number. Press the • If your screen or BlackBerry® device is unlocked, from the Home screen, press the key. key > Emergency. Press the key. • If your device is locked, press the key. Type the emergency number.
User Guide Phone Improve sound quality for all calls You cannot change sound quality when you are using a Bluetooth® enabled headset. 1. From the Home screen, press the key. key > Options > Enhanced Audio. 2. Press the 3. Change the Phone Call Audio field or Headset Call Audio field. 4. Press the key > Save. Voice mail About your voice mail greeting and voice mail password Depending on your wireless service provider, the method for changing your voice mail greeting or voice mail password might differ.
User Guide Phone Speed dial Set up speed dial for a contact 1. 2. 3. 4. 5. From the Home screen, press the Send key. Press the key > View Speed Dial List. In the Speed Dial Numbers list, click an unassigned key. Click a contact. If necessary, click a phone number for the contact. To make a call using speed dial, from the Phone application, the Home screen, a message, or a message list, press and hold the key that you assigned to the contact. Change the contact that is assigned to a speed dial key 1. 2.
User Guide Phone About call forwarding Depending on your wireless service provider, one or more call forwarding phone numbers might already be available on your SIM card or BlackBerry® device. You might not be able to change or delete these phone numbers or add new ones. For more information, contact your wireless service provider. Forward calls To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service. 1. From the Home screen, press the key.
Phone User Guide To use the blocked calling feature, your BlackBerry® device must use a SIM card, and your wireless service provider must set up your SIM card for this service and provide you with a call blocking password. Depending on your wireless service provider and wireless network, this feature might not be supported.
Phone User Guide 1. 2. 3. 4. 5. From the Home screen, press the key. key > Options > FDN Phone List. Press the Press the key > Enable FDN Mode. Type your PIN2 code. Press the key on the keyboard. To turn off fixed dialing, press the key > Disable FDN Mode. Add, change, or delete a contact in your fixed dialing list To perform this task, your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code. 1. From the Home screen, press the Send key.
User Guide Phone Set options for dialing extensions 1. 2. 3. 4. 5. 6. key. From the Home screen, press the key > Options > Smart Dialing. Press the In the Number field, type the main phone number for an organization. In the Wait For field, set how long your BlackBerry® device waits before dialing an extension. In the Extension Length field, set the default length for extensions. Press the key > Save.
Phone User Guide Speak privately with a contact during a conference call You can perform this task only if you make a conference call by joining calls together, and not if you create a conference call meeting in the calendar. 1. During a conference call, press the 2. Click a contact. key > Split Call. To return to the conference call, press the key > Join.
Phone User Guide Send a call log 1. 2. 3. 4. 5. key. From the Home screen, press the Click the call log icon. Highlight a call log. key > View > View History. Press the key > Forward. Press the Delete call logs 1. From the Home screen, press the 2. Press the key > Delete. key. Add, change, or delete call log notes 1. 2. 3. 4. 5. 6. From the Home screen, press the key. Click the call log icon. Highlight a call log. key > View > View History. Press the Click a call log. Press the key.
User Guide Phone Multiple phone numbers About multiple phone numbers When you have multiple phone numbers associated with your BlackBerry® device, you can switch the phone number that you use as your active phone number. You have multiple phone numbers associated with your device if one of the following situations applies: • • • Your device uses a SIM card and your SIM card supports more than one phone number. Your wireless service provider has set up your device to support more than one phone number.
Phone User Guide 4. Press the key > Save. Sort phone numbers or contacts on the Phone screen key. 1. From the Home screen, press the 2. Press the key > Options > Call Logs and Lists. • To sort phone numbers or contacts by frequency of use, change the Phone List View field to Most Used. • To sort contacts alphabetically by contact name, change the Phone List View field to Name. • To sort phone numbers or contacts by most recent use, change the Phone List View field to Most Recent. key > Save. 3.
User Guide Phone • To stop ending calls automatically when you insert your device in the holster or when you close the slider, change the Auto End Calls field to Never. 3. Press the key > Save. Reset a call timer A call timer provides the estimated duration of calls. For more information about the exact duration of a call, contact your wireless service provider. key. 1. From the Home screen, press the key > Status > Last Call or Total Calls > Clear Timer. 2. Press the key > Save. 3.
Phone User Guide 4. Press the key > Save. A TTY indicator appears in the connections area at the top of the Home screen. To turn off TTY support, change the TTY Mode field to No. Phone shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Change your ring tone From the Home screen, press the key. Press the key > Phone Ring Check your voice mail Press and hold 1.
User Guide Phone • If you have traveled to another country and you have not changed your smart-dialing options, dial the full phone number, including the country code and area code, for your contact. • If you are not receiving calls, verify that call blocking and call forwarding are turned off. • Your device or your SIM card might support more than one phone number, even if you only have one phone number. Verify that your phone number is set as your active phone number.
User Guide Phone Related topics Bluetooth technology, 212 Change the language for voice commands, 59 I cannot change the number of times that my device rings Depending on your wireless service provider, you might not be able to choose the length of time that your BlackBerry® device rings before the call is picked up by voice mail. For more information, contact your wireless service provider.
User Guide Voice commands Voice commands Perform an action using a voice command 1. On the Home screen or in a folder, click the Voice Dialing icon. 2. After the beep, say a voice command. Available voice commands "Call " Say this voice command to make a call. To perform this task with a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, the paired Bluetooth enabled device must support this feature and you must turn on Bluetooth technology.
User Guide Voice commands Change the language for voice commands When you change the language for voice commands, you change the language for voice prompts and the language that you use to make a voice command. 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Typing & Input > Language and Text Input. Change the Voice Dialing Language field. Press the key > Save.
User Guide Voice commands 4. Complete the instructions on the screen. Troubleshooting: Voice dialing I cannot make calls using a voice command Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. • If you are using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device.
User Guide Messages Messages Email Set up an email address 1. On the Home screen, click the Setup icon. 2. In the Setup section, click the Email Accounts icon. 3. Follow the screens to set up your email address. When your email address is set up correctly, you receive a confirmation message. To view and manage your email messages, on the Home screen, click the Messages icon. Note: In some cases, you might see the following options. If so, select one of the options.
Messages User Guide • To resend the message without changing it, click Resend. Reply to or forward an email or PIN message key. In a message, press the • To reply to a message, click Reply or Reply to All. • To forward a message, click Forward or Forward As. Check spelling You can check spelling in messages, calendar entries, tasks, or memos that you create. key > Check Spelling. 1. Press the 2. Do any of the following: • To accept the suggested spelling, click a word in the list that appears. key.
Messages User Guide For information about completing this task for a personal email account that you have on your BlackBerry device (such as Google Mail™ or Windows Live™ Hotmail®), visit blackberry.com/docs/smartphones and click BlackBerry Internet Service manuals under the Email Setup Manuals section. 1. 2. 3. 4. 5. 6. On the Home screen, click the Messages icon. Press the key > Options > Email Preferences. If the Message Services field appears, set this field to the appropriate email account.
Messages User Guide Set the importance level for a message You can set the importance level for an email, a PIN message, or a text message. 1. When you are composing a message, press the key > Options. 2. Change the Importance field. key > Save. 3. Press the Blind carbon copy a contact You can blind carbon copy a contact in an email or a PIN message. When you are composing an email or a PIN message, press the key > Add Bcc.
Messages User Guide 3. If the Message Services field appears, set this field to the appropriate email account. 4. Clear the Enable HTML Email check box. 5. Press the key > Send. View an address instead of a display name In a message, press the key > Show Address. To view the display name again, press the key > Show Name. Mark a message as opened or unopened On the Home screen, click the Messages icon. • To mark a message as opened or unopened, highlight the message.
User Guide Messages Add, change, or remove a flag When you are composing or viewing an email, press the key. key > Save. • To add a flag, click Flag for Follow Up. Set the flag properties. Press the • To change a flag, click Flag Properties. Change the flag properties. Press the key > Save. • To remove a flag, click Clear Flag. Note: If you make changes to a flag in an email that you sent, the changes are reflected only on your BlackBerry® device and are not sent to the recipient.
User Guide Messages Hide sent messages from the message inbox 1. 2. 3. 4. On the Home screen, click the Messages icon. Press the key > Options > Message Display and Actions. Select the Hide Sent Messages check box. key > Save. Press the Hide messages from the Messages application You can prevent messages from specific email accounts from appearing in the Messages application. You can also set a separate icon to appear on the Home screen for text messages.
User Guide Messages Add, move, rename, or delete an email folder : To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. 2. 3. 4. On the Home screen, click the Messages icon. Press the key > View Folder. Highlight a folder. key. Press the • To add a folder, click Add Folder. • To move a folder, click Move Folder. Click the new location. • To rename a folder, click Rename Folder.
Messages User Guide Email options Set an out-of-office reply To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. 2. 3. 4. 5. 6. 7. On the Home screen, click the Messages icon. Press the key > Options > Email Preferences. If the Message Services field appears, set this field to the appropriate email account. Select the Use Out Of Office Reply check box.
Messages User Guide Turn off the prompt that appears before downloading external pictures in HTML email messages Some HTML email messages contain links to external pictures on the Internet. By default, your BlackBerry® device prompts you before downloading external pictures. 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Email Preferences. 3. If the Message Services field appears, set this field to the appropriate email account. 4.
User Guide Messages Turn off the prompt that appears before you delete a message 1. 2. 3. 4. On the Home screen, click the Messages icon. Press the key > Options > Message Display and Actions. Clear the Confirm Delete check box. key > Save. Press the Turn off the prompt that appears when you mark messages as opened 1. 2. 3. 4. On the Home screen, click the Messages icon. Press the key > Options > Message Display and Actions. Clear the Confirm Mark Prior Opened check box. key > Save.
User Guide Messages Stop forwarding email to your device: To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. 2. 3. 4. 5. On the Home screen, click the Messages icon. Press the key > Options > Email Preferences. If the Message Services field appears, set this field to the appropriate email account. Clear the Send Email to Handheld check box. key > Save.
Messages User Guide 5. Set the email filter options. 6. Press the key > Save. Options for email filters Option Description From Specify one or more contacts or email addresses that the email filter should search for in the From field of your email. Separate multiple contacts or email addresses with a semicolon (;).
Messages User Guide Change, prioritize, or delete an email filter 1. 2. 3. 4. On the Home screen, click the Messages icon. Press the key > Options > Email Filters. Highlight an email filter. key. Press the • To change an email filter, click Edit. Change the options for the email filter. Press the • To prioritize an email filter, click Move. Click the new location. • To delete an email filter, click Delete. key > Save.
User Guide Messages Delete email on your device and in your email application on your computer You can set the Delete On option for each email address that is associated with your BlackBerry® device. 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Email Reconciliation. 3. If the Message Services field appears, set this field to the appropriate email account. 4. Change the Delete On field to Mailbox & Handheld. key > Save. 5.
Messages User Guide 5. Press the key > Save. PIN messages About PIN messages A PIN uniquely identifies BlackBerry® devices and BlackBerry enabled devices on the wireless network. If you have a contact who uses a BlackBerry device or a BlackBerry enabled device and you know that contact's PIN, you can send them PIN messages. PIN messages are not routed through your email account. When your PIN message is delivered to the recipient, in a message inbox, a D appears with a check mark beside the PIN message.
Messages User Guide • To resend the message without changing it, click Resend. Reply to or forward an email or PIN message key. In a message, press the • To reply to a message, click Reply or Reply to All. • To forward a message, click Forward or Forward As. Check spelling You can check spelling in messages, calendar entries, tasks, or memos that you create. 1. In a message, calendar entry, task, or memo, press the Menu key. 2. Click Check Spelling. 3.
Messages User Guide Create a link for a PIN You can create a link for a PIN in a message, calendar entry, task, or memo. If you click the link, you can send a PIN message. When you are typing text, type pin: and the PIN. Stop a message from sending You can stop a message from sending only if a clock icon appears beside the message. 1. On the Home screen, click the Messages icon. 2. Highlight the message. 3. Press the key > Delete.
User Guide Messages Delete messages On the Home screen, click the Messages icon. • To delete a message, highlight the message. Press the key > Delete. • To delete a range of messages, highlight a message. Press and hold the Shift key. On the trackpad, slide your finger up or down. key > Delete Messages. Release the Shift key. Press the key > Delete Prior > Delete. • To delete all messages prior to a certain date, highlight a date field.
User Guide Messages Hide the new or unopened message indicator 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Message Display and Actions. • To hide the new message indicator, clear the Display New Message Indicator check box. • To hide the unopened message indicator, change the Display Message Count field to None. key > Save. 3. Press the Turn off the prompt that appears before you delete a message 1. 2. 3. 4. On the Home screen, click the Messages icon.
Messages User Guide Composing and sending text messages Send a text message The number of recipients that you can send a text message to depends on your wireless service provider. 1. On the Home screen, click the Text Messages icon. 2. Press the key > Compose Text Message. 3. In the To field, do one of the following: • Type a contact name. key > Choose Contact. Click a contact. • Press the • Type a phone number that can receive text messages (including the country code and area code).
Messages User Guide Attach a file to a text message 1. When you are composing a text message, press the 2. Click one of the following menu items: • Picture • Video • Location • Audio • Voice Note • Contact • Appointment 3. Click a media file. key > Attach. Set the importance level for text messages that you send Depending on your wireless service provider, this option might not appear. 1. On the Home screen, click the Text Messages icon. key > Options > Text Messaging. 2. Press the 3.
Messages User Guide 1. In a message, in a file, in an attachment, or on a web page, press the 2. Type the text. 3. Press the Enter key. To search for the next instance of the text, press the key > Find or Find on Page. key > Find Next. View filed messages 1. On the Home screen, click the Messages icon. 2. Press the key > View Folder. 3. Click a folder. Delete messages On the Home screen, click the Messages icon. key > Delete. • To delete a message, highlight the message.
Messages User Guide 2. Press the 3. Press the key > View Attachment. key > Add to Contacts. Add an appointment to your calendar from a text message 1. In a text message, highlight an iCalendar attachment. 2. Press the key > View Appointment. key > Add To Calendar. 3. Press the Change the appearance of text messages 1. 2. 3. 4. On the Home screen, click the Text Messages icon. Press the key > Options > Text Messaging. In the General Text Messaging Options section, change the Conversation Style field.
User Guide Messages Block text messages 1. On the Home screen, click the Text Messages icon. 2. Press the key > Options > Text Messaging. 3. In the MMS section, in the Message Filtering section, select the Reject Anonymous Messages check box or Reject Advertisements check box. key > Save. 4. Press the Store text messages on your SIM card Depending on your wireless service provider and wireless network, this feature might not be supported.
Messages User Guide 4. Press the key > Save. Set a wireless network type for sending text messages Depending on your wireless service provider and wireless network, this feature might not be supported. 1. On the Home screen, click the Text Messages icon. 2. Press the key > Options > Text Messaging. 3. In the SMS Text section, do one of the following: • To use only one network type to send text messages, change the Network To Send Over field to Circuit Switched or Packet Switched.
User Guide Messages Cell broadcasting About cell broadcasting Cell broadcasting is designed to enable wireless service providers to use SMS text messaging to send information to all BlackBerry® devices in a specific geographical area simultaneously. You can receive cell broadcast messages that contain a specific type of information by subscribing to a cell broadcast channel that provides that type of information. Different cell broadcast channels send different cell broadcast messages.
User Guide 3. 4. 5. 6. 7. Messages In the Channels section, highlight a cell broadcast channel. Press the key > Set Nickname. Type a name for the cell broadcast channel. Click OK. key > Save. Press the Security options for messages Block incoming messages If your email account uses a BlackBerry® Enterprise Server, you might not be able to block or unblock PIN messages from contacts within your organization, from contacts outside of your organization, or both.
Messages User Guide Reset a blocked message counter 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Security > Firewall. Highlight a message type. Press the key > Reset Count or Reset All Counts. Attachments About files and attachments You can view and download attachments and save them to the BlackBerry® device memory or on a media card.
Messages User Guide 2. Click Download Attachment or Download File. 3. Highlight the folder that you want to save the file or attachment in. 4. Press the key > Select Here. To stop downloading an attachment, in a message, highlight an attachment that you are downloading. Press the Download. key > Cancel Send a file as an attachment To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature.
Messages User Guide vCard contact attachments About vCard contact attachments vCard® contact attachments (.vcf files) contain information for a specific contact. When you add a vCard contact attachment to an email message, recipients of your email message can view your contact information or add it to the contact list on their BlackBerry® device. When you open an email message that contains a vCard contact attachment, a book icon appears at the end of the message with the name of the attached contact.
Messages User Guide About IBM Lotus Notes native encrypted messages If your email account uses a BlackBerry® Enterprise Server that supports this feature, you can read messages on your BlackBerry device that are sent using IBM® Lotus Notes® native encryption. You might also be able to send, forward, or reply to messages using IBM Lotus Notes native encryption.
Messages User Guide File an email message Press I View or hide the email address of a contact Highlight the contact in the To or From field. Press Q. Move to the last cursor position after you close and reopen a received email or PIN message Press G Move to the next message Press N Move to the previous message Press P In your message inbox Open a message Press the key. Compose a message from a message inbox Press C Mark a message as opened or unopened Press the Alt key and U.
Messages User Guide Search for text in a file or an attachment Press F Move to the last cursor position after closing and reopening a file or an attachment Press G In a spreadsheet Move to a specific cell Press G View the content of a cell Press the Space key Switch worksheets Press V. Highlight a worksheet. Press the Enter key.
User Guide Messages Related topics Turn on or turn off data service or set roaming options, 203 Turn on or turn off a network connection, 16 Wireless coverage indicators, 201 Change or delete a contact, 155 Generate an encryption key, 236 Resend a message, 61 I am not receiving messages Try the following actions: • • • • • • • • Verify that your BlackBerry® device is connected to the wireless network.
User Guide • Messages If your email folders do not appear on your BlackBerry® device, reconcile your email using the email settings tool of the BlackBerry® Desktop Software. For more information, see the Help in the BlackBerry Desktop Software. Related topics Reconcile email over the wireless network, 12 I cannot send text messages Depending on your wireless service plan, this feature might not be supported.
User Guide • • • Messages Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections. Try downloading external pictures. Press the key > Get Images. key > Get Plain Text. Try viewing your message in plain text. Press the Some email folders appear dimmed If you cannot forward email from an email folder, the check box beside the folder appears dimmed. Try the following actions: • • Wait for a few seconds.
User Guide Messages I cannot use a shortcut to view one type of message in a message inbox If you switch BlackBerry® devices and you restore device data from your previous device to your current device, the message inbox shortcuts for your previous device replace the message inbox shortcuts for your current device. To view the shortcuts for viewing one type of message in a message inbox, view your list of saved searches.
Files User Guide Files File basics About files and attachments You can view and download attachments and save them to the BlackBerry® device memory or on a media card. If your email account uses a BlackBerry® Enterprise Server that supports accessing files on your organization's network, you can preview files from your organization's network and save the files to your device or attach them directly to email messages without downloading them.
User Guide Files Search for a file that is saved on your device 1. On the Home screen, click the Media icon. 2. Press the key > Explore. 3. Navigate to the file. To view the file, click the file. Depending on the file type, the file might not appear in its original format.
Files User Guide Send a file as an attachment To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. 1. 2. 3. 4. On the Home screen or in a folder, click the Media icon or Files icon. Find and highlight a file. key > Send. Press the Click a message type.
Files User Guide • To delete a file, click Delete. Open a password-protected .pdf file To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. key. 1. In a .pdf file, when the "Password protected document" message appears, press the key > Password. 2. Press the 3. Type the password. 4. Press the key on the keyboard. key > Retrieve > Yes.
Files User Guide • To view all the text in a column, click the column label. Click Fit. • To change the size of all the columns in the spreadsheet, click the unmarked column label in the upper-left corner of the spreadsheet. Click a size. • To change the column size for all spreadsheets, press the key > Options. Change the Column Width field. Press the key > Save. Set display options for a spreadsheet key > Options.
Files User Guide 2. Type a name for the file. 3. Click Save. File and attachment shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Search for text in a file or an attachment Press F Move to the last cursor position after closing and reopening a file or an attachment Press G In a spreadsheet Move to a specific cell Press G View the content of a cell Press the Space key Switch worksheets Press V. Highlight a worksheet. Press the Enter key.
User Guide Files A message or attachment does not appear or is truncated Try the following actions: • • • Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections. key > More or More All. If "More available" appears at the end of the message or attachment, press the If you are downloading an attachment, cancel the download and wait for a short period of time. Try downloading the attachment again.
Media User Guide Media Music Play a media file 1. 2. 3. 4. On the Home screen, click the Media icon. Click a media type. If necessary, click a category. Click a media file. • To play a media file, click the icon. • To pause a media file, click the icon. • To stop a media file, click the icon. • To move to the next media file, click the icon. • To move to the previous media file or the beginning of the media file that is currently playing, click the icon.
Media User Guide 2. Click Playlists > New Playlist. • To create a standard playlist, click Standard Playlist. Type a name for the playlist. Click Add Songs. Click a song. • To create an automatic playlist, click Automatic Playlist. Type a name for the playlist. Click the plus sign (+) to add criteria for artists, albums, or genres. key > Save. 3. Press the Add the song that is playing to a playlist 1. When playing a song, press the 2. Click a playlist. key > Add To Playlist.
User Guide Media Adjust the volume • • • To increase the volume, press the Volume Up key on the right side of your BlackBerry® device. To decrease the volume, press the Volume Down key on the right side of your device. To mute the volume, press the key on the top of your device. To turn off mute, press the key again. If you press the during a call, your device mutes the call so that you can hear others on the call, but they cannot hear you.
User Guide Media View properties for a media file 1. 2. 3. 4. 5. On the Home screen, click the Media icon. Click a media type. If necessary, click a category. Highlight a media file. key > Properties. Press the Podcasts Play a media file 1. 2. 3. 4. On the Home screen, click the Media icon. Click a media type. If necessary, click a category. Click a media file. • To play a media file, click the icon. • To pause a media file, click the icon. • To stop a media file, click the icon.
User Guide 2. 3. 4. 5. Media Press the key > Media Options. Select the Audio Boost check box. Read the warning on the screen and if you want to proceed, click Yes. key > Save. Press the Improve sound quality for media files Depending on your BlackBerry® device model, this feature might not be supported. To improve sound quality for media files, you must be using stereo headphones with your device. 1. On the Home screen, click the Media icon. 2. Press the key > Media Options. 3.
User Guide Media Display closed captions in videos You can turn on closed captioning so that text displays on the screen when you play video files that support closed captioning. 1. On the Home screen, click the Media icon. 2. Press the key > Options. 3. Select the Display Closed Captions check box. 4. If necessary, change the Appearance field, Position field, and Font Scale field. key > Save. 5.
User Guide Media Video camera Depending on your BlackBerry® device model, the camera or video camera might not be supported or some camera or video camera features might not be available. Record a video To perform this task, you might need to have a media card inserted in your BlackBerry® device. 1. On the Home screen, click the Media icon > Video Camera icon. 2. To start recording, click the record icon. 3. To pause recording, click the pause icon.
User Guide Media 3. Change the Folder field. 4. Press the key > Save. Camera Depending on your BlackBerry® device model, the camera or video camera might not be supported or some camera or video camera features might not be available. Take a picture 1. On the Home screen, click the Camera icon. 2. If you have turned on digital zoom, on the trackpad, slide your finger up or down to zoom in or out. 3. Click the trackpad. The picture is saved to the Camera Pictures folder in the Pictures application.
Media User Guide 4. Press the key > Save. Related topics View properties for a media file, 109 Geotag pictures that you take The geotag option in the camera records the geographical information of the location in which you take a picture. 1. On the Home screen, click the Camera icon. 2. Click the geotag icon at the bottom of the screen. The geotag information can be viewed in the properties of the picture file. Change the autofocus setting 1. On the Home screen, click the Camera icon.
User Guide Media • To prevent the picture from remaining on the screen after you take it, change the Picture Review field to Off. 3. Press the key > Save. Change when the camera warns you about the number of pictures remaining A warning appears notifying you when the amount of storage for pictures drops below a certain number. You can see the number of remaining pictures in the Storage section of the Options screen. 1. 2. 3. 4. On the Home screen, click the Camera icon. key > Options.
Media User Guide 3. Press the key > Set As Wallpaper. View pictures as a slide show A slide show displays all the pictures in a category or folder in sequence. 1. On the Home screen, click the Media icon > Pictures icon. 2. Click a category. 3. Highlight a picture. key > View Slide Show. 4. Press the To close the slide show, press the key. Change the number of seconds between slides in a slide show 1. 2. 3. 4. On the Home screen, click the Media icon. key > Media Options.
User Guide Media To delete the folders from the Pictures application, highlight the folder. Press the key > Remove From Library. The folders that you imported remain in their original location, but are deleted from the Pictures application. To permanently delete the folders from both the Pictures application and from the device memory or media card, including any files that are key > Delete. The folders not pictures and that are not visible in the folders in the Pictures application, highlight the folder.
User Guide Media Adjust the volume • • • To increase the volume, press the Volume Up key on the right side of your BlackBerry® device. To decrease the volume, press the Volume Down key on the right side of your device. To mute the volume, press the key on the top of your device. To turn off mute, press the key again. If you press the during a call, your device mutes the call so that you can hear others on the call, but they cannot hear you.
User Guide Media Play a media file 1. 2. 3. 4. On the Home screen, click the Media icon. Click a media type. If necessary, click a category. Click a media file. • To play a media file, click the icon. • To pause a media file, click the icon. • To stop a media file, click the icon. • To move to the next media file, click the icon. • To move to the previous media file or the beginning of the media file that is currently playing, click the icon.
User Guide Media Media storage Storage and media cards Supported media cards Your BlackBerry® device supports media card sizes up to 32 GB. Only microSD media cards are supported. Repair files stored on your media card or on your device CAUTION: If you run the repair feature on your BlackBerry® device, your device might delete files that have errors from your media card or on your device. 1. On the Home screen or in a folder, click the Options icon. 2. Click Storage. 3. Press the key > Repair. 4.
User Guide Media Turn off media card support When you turn off media card support, your BlackBerry® device cannot access the files that are on your media card. 1. On the Home screen or in a folder, click the Options icon. 2. Click Storage. 3. Clear the Media Card Support check box. 4. Press the key > Save. About compression Compression is designed to reduce the size of your BlackBerry® device data while maintaining the integrity of that data.
User Guide Media Picture folders Create a picture folder 1. 2. 3. 4. 5. On the Home screen, click the Media icon > Pictures icon. Press the key > New Folder. If necessary, change the location that the folder is created in. Type a name for the folder. Click OK.
User Guide Media Transferring and downloading media files About transferring and synchronizing media files You can connect your BlackBerry® device to your computer to transfer and synchronize files between your device and computer using a USB cable, or you can use Bluetooth® technology to send media files to or receive media files from a Bluetooth enabled device.
User Guide Media 2. On your device, in the dialog box that appears, select any of the file transfer options. 3. On your computer, open the BlackBerry Desktop Software. 4. Click the media transfer option that best suits what you want to do. For more information about synchronizing media files, see the Help in the BlackBerry Desktop Software.
Media User Guide 5. Click Yes > Save. Related topics Turn on Bluetooth technology, 19 Supported audio and video file formats Type File format Audio • • • • .mp3 .m4a .wma .wav Video • • • • • • • .mp4 .mov .3gp .3gp2 .avi .asf .wmv Media shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Audio and video files Pause an audio or video file Press the key. Resume playing an audio or video file Press the key.
Media User Guide Zoom in Press 3 Zoom out Press 9 Zoom to the original size Press 7 Pan up Press 2 Pan down Press 8 Pan right Press 6 Pan left Press 4 Return to the center Press 5 Rotate Press L Fit to the screen size Press 1 Camera and video camera Zoom in Press the Volume Up key. Zoom out Press the Volume Down key. Take a picture Press the Convenience key. Change the flash setting for a picture or turn on low-light mode for a video Press the Space key.
User Guide Media Depending on your BlackBerry® device model, you might be able to decrease the blurriness in pictures that is caused by slight movements of the camera by turning on image stabilization in the camera options. Related topics Reduce blurriness in the pictures that you take, 114 The flash dims or turns off If the camera has a flash, and the battery power level drops below 20 percent, the flash dims to conserve battery power.
User Guide • Media If you encrypted the media files on your media card using an encryption key that your BlackBerry device generated and you are trying to open an encrypted media file on your computer or a device other than the BlackBerry device that you used to encrypt the file, insert the media card into the BlackBerry device that you used to encrypt the file. On the Home screen or in a folder, click the Options icon. Click Security > Encryption.
Ring tones, sounds, and alerts User Guide Ring tones, sounds, and alerts About ring tones, sounds, and alerts The profile that you select in the Sound and Alert Profiles application defines how your BlackBerry® device alerts you of phone calls, messages, reminders, and browser content. Your device has a Normal profile and five other preloaded profiles: Loud, Medium, Vibrate Only, Silent, and Phone Calls Only.
Ring tones, sounds, and alerts User Guide Add a contact alert You can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific contacts or groups of contacts. When you receive a call or message from the contact, your BlackBerry® device uses the assigned ring tone or alert, even if you select the Silent profile or Vibrate Only profile. If you do not want to be notified with the assigned ring tone or alert, you can select the All Alerts Off profile. 1.
User Guide Ring tones, sounds, and alerts Your device is connected to a Bluetooth® enabled device. You can turn on or turn off this notification in Options > Networks and Connections > Bluetooth Connections. Red A new message has arrived and your selected profile is set to notify you using the LED. If you are using your device with a smart card, your device is accessing data on the smart card. Amber The battery power level for your device is low, or your device is turned off and is charging.
User Guide Ring tones, sounds, and alerts • On the Home screen, click the Sound and Alert Profiles icon. Verify that your profile is not set to All Alerts Off or Silent. • If you have created contact alerts, on the Home screen, click the Sound and Alert Profiles icon. Click Change Sounds > Sounds for Contacts. Click a contact alert. Click Phone or Messages. Verify that the Volume field is not set to Silent and that the Vibration field is not set to Off.
Browser User Guide Browser Browser basics Browsing web pages Visit a web page or search the Internet Depending on your wireless service provider, multiple browsers might appear on your BlackBerry® device. For more information about the charges associated with using each browser, contact your wireless service provider. 1. On the Home screen, click the Browser icon. 2. In the field at the top of the page, type a web address or search terms. 3. Press the key on the keyboard.
Browser User Guide Move back or forward a web page 1. On a web page, press the Menu key. 2. Click Back or Forward. Refresh a web page 1. On a web page, press the Menu key. 2. Click Refresh. Search for text in a message, in a file, or on a web page To search for text in a presentation, you must view the presentation in text view or in text and slide view. 1. In a message, in a file, in an attachment, or on a web page, press the 2. Type the text. 3. Press the Enter key.
Browser User Guide Copy an address for a web page, link, or picture Do any of the following: • To copy an address for a web page, press the key > Copy Page Address. key > Copy Link. • To copy an address for a link, pause on or highlight a link. Press the key > Copy Image Link. • To copy an address for a picture, pause on or highlight a picture. Press the To paste the address, press the key > Paste. Send a web address 1. On the Home screen, click the Browser icon.
Browser User Guide To return the picture to its original size, press the key > Zoom 1:1. Browser bookmarks About bookmarks for web pages You can add bookmarks for web pages that you visit frequently. When you add a bookmark, you can set whether you want the browser to check the web page for updates periodically. Bookmarks for web pages that have been updated since the last time you visited them appear in italic. Add a bookmark for a web page 1. 2. 3. 4. On a web page, press the key > Add to Bookmarks.
User Guide 2. 3. 4. 5. Browser Press the key > Bookmarks. Highlight a bookmark. key > Move. Press the Click the new location. Add, rename, or delete a bookmark folder for web pages 1. 2. 3. 4. On the Home screen, click the Browser icon. Press the key > Bookmarks. Highlight a bookmark folder. key. Press the • To add a bookmark folder, click Add Subfolder. • To rename a bookmark folder, click Rename Folder. Type a new name for the folder. Press the Enter key.
User Guide Browser Browser options Change your home page or start page 1. On the Home screen, click the Browser icon. 2. Press the key > Options. 3. In the General section, do one of the following: • To change the home page, in the Home Page field, type a web address. • To use your home page as the start page when you first open the browser, change the Start Page field to Home Page. key > Save. 4.
User Guide Browser 3. In the Web Content section, change the Font Size field. 4. Press the key > Save. Set the character encoding for all web pages By default, your BlackBerry® device uses the optimal character encoding for a web page. 1. From the Home screen, click the Browser icon. key > Options. 2. Press the 3. In the Web Content section, change the Default text encoding field. key > Save. 4. Press the Receive a prompt before you close the browser or stream media from the Internet 1.
Browser User Guide Turn on geolocation in the browser If you turn on geolocation in the browser, some web sites might be able to determine your approximate location. 1. On the Home screen, click the Browser icon. 2. Press the key > Options. 3. In the Privacy & Security section, select the Enable Geolocation check box. key > Save. 4.
User Guide Browser Manage browser security 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Security > Advanced Security Settings > TLS. Set the security options. Press the key > Save. Add a trusted content server If your email account uses a BlackBerry® Enterprise Server, you can add content servers to your list of trusted content servers to accelerate the authentication process when you are authenticating with a content server. 1.
Browser User Guide available. The web application might also push updated information to your browser cache without notifying you. If information is pushed to your browser cache, the information is available on your device even when your device is not connected to the wireless network. Web applications that use browser push automatically push updates to your device, unless you turn off browser push. Your device supports different types of browser push messages.
Browser User Guide Browser shortcuts To use browser shortcuts, you might need to turn on shortcuts in the browser options. Depending on the typing input language that you are using, some shortcuts might not be available. Insert a period (.) in the web address field Press the Space key. Insert a slash mark (/) in the web address field Press the Shift key and the Space key. Stop loading a web page Press the Escape key. Close the browser Press and hold the Escape key.
Browser User Guide Troubleshooting: Browser No browser is available on my device Depending on your wireless service plan, this feature might not be supported. Verify that your BlackBerry® device is connected to the wireless network. I cannot play a song or video on a web page Your BlackBerry® device might not support the size or file format of the song or video file.
User Guide Calendar Calendar Calendar basics Switch calendar views You can view your appointments and meetings in one of four calendar views. Day view, Week view, and Month view display all your appointments and meetings for the selected time period. Agenda view displays all your scheduled appointments and meetings in a list. Agenda view also displays free time that you have between appointments. 1. On the Home screen, click the Calendar icon. 2. Press the key > View. 3. Click a view.
User Guide Calendar 5. Click the trackpad. If you have multiple calendars on your BlackBerry® device, the appointment appears in your default calendar. Schedule a meeting To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. 1. 2. 3. 4. 5. 6. 7. On the Home screen, click the Calendar icon. Press the key > New Appointment.
User Guide Calendar Meetings Schedule a meeting To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. 1. 2. 3. 4. 5. 6. 7. On the Home screen, click the Calendar icon. Press the key > New Appointment. Type the meeting information. key > Invite Attendee. Press the Click a contact.
Calendar User Guide View your calendar when responding to a meeting In a meeting invitation, press the key > View Calendar. To return to the meeting invitation, press the key. Check availability of meeting participants To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. You can only check availability of meeting participants in your organization.
Calendar User Guide If you do not have the option to delegate a meeting invitation, you might be able to forward meeting invitations instead. You might not have the option to delegate a meeting invitation if the meeting organizer has turned off meeting delegation. 1. In a meeting invitation, press the key > Delegate. 2. Click a contact. • To send the response without adding comments, click Send Response. • To add a comment to your response, click Add Comments. Type a comment. Press the key > Send.
Calendar User Guide 3. 4. 5. 6. Type the participant access code. Type a space after the participant access code. Type CCM: and the moderator conference call bridge number. Do not include spaces. Type a lowercase x. Do not include spaces before or after the x. Type the moderator access code. Type a space after the moderator access code.
Calendar User Guide Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining an up-to-date backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.
User Guide Calendar Manage data synchronization conflicts You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data synchronization, changing conflict resolution options, and synchronizing organizer data using the synchronization tool of the BlackBerry® Desktop Software. For more information about managing conflicts that occur during organizer data synchronization, see the Help in the BlackBerry Desktop Software.
Calendar User Guide Change the default calendar Changing the default calendar changes the email address that meeting invites are sent from. 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Device > Advanced System Settings > Default Services. Change the Calendar (CICAL) field. Press the key > Save. Change how long your device stores calendar entries 1. 2. 3. 4. On the Home screen, click the Calendar icon. key > Options > Calendar Display and Actions.
Calendar User Guide Move to a specific date Press G Troubleshooting: Calendar I cannot schedule appointments that span multiple days If you use IBM® Lotus Notes®, you cannot schedule appointments that span multiple days. I cannot set some fields when scheduling appointments If you use IBM® Lotus Notes®, you can only change the Subject, Location, Reminder, and Notes fields and the Mark as Private check box when you change a recurring appointment or meeting.
Contacts User Guide Contacts Contact basics Add a contact • • To add a contact using the Contacts application, on the Home screen, click the Contacts icon. At the top of the screen, click New Contact. Type the contact information. Press the key > Save. key > Add To add a contact from a message, call log, or web page, highlight the contact name, number, or email address. Press the to contacts. If necessary, add contact information. Press the key > Save.
Contacts User Guide 3. Press the key. • To edit the information for the contact, click Edit. Change the contact information. Press the • To delete a contact, click Delete. key > Save. Search for a contact in your organization's address book To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. 2. 3. 4. 5. On the Home screen, click the Contacts icon. Press the key > Lookup.
Contacts User Guide • To change the contact picture, press the • To delete the contact picture, press the 5. Press the key > Replace Picture. Highlight a picture. Press the > Delete Picture. key > Select. key > Save. About categories You can create categories to group your contacts, tasks, and memos. You can also narrow the contacts, tasks, and memos that appear based on categories. Category names are not case sensitive. More than one category can apply to a contact, task, or memo.
Contacts User Guide The wireless email reconciliation feature is designed to reconcile email between your device and the email application on your computer over the wireless network. When you file or delete email on your device, these email should be filed or deleted in your email application. Likewise, any changes that you make to email in the email application on your computer should be reflected on your device.
User Guide Contacts About synchronization conflicts A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry® device and in the email application on your computer. If you reconcile your email using wireless email reconciliation, on your device, you can set whether the email on your device or the email on your computer takes precedence when an email reconciliation conflict occurs.
User Guide Contacts • To change a personal distribution list, click Edit Group. Click a contact. Click Add Member, Change Member, or Delete Member. Press the key > Save Group. • To delete a personal distribution list, click Delete Group > Delete. Note: When you delete a contact from a personal distribution list, the contact remains in your contact list.
User Guide Contacts View the number of contacts stored on your device 1. On the Home screen, click the Contacts icon. 2. Press the key > Options. 3. Click a contact list. The Number of Entries field displays the number of contacts that are stored in the contact list. Sort contacts or tasks 1. 2. 3. 4. 5. On the Home screen or in the Applications folder, click the Contacts icon or Tasks icon. key > Options. Press the If necessary, click General Options. Change the Sort By field. Press the key > Save.
User Guide Clock Clock Get the date and time from the wireless network automatically To perform this task, your BlackBerry® device must be connected to the wireless network. 1. 2. 3. 4. On the Home screen or in the Applications folder, click the Clock icon. key > Set Time. Press the Change the Set Time field to Automatic. Do one of the following: • To receive a prompt when your device detects a new time zone, change the Auto Update Time Zone field to Prompt.
User Guide Clock Change the clock face You can set a different clock face for the clock, stopwatch and timer. 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the key > Options. 3. Change the Clock Face field, Stopwatch Face field or Timer Face field. key > Save. 4. Press the Display a second time zone on the clock You can show two times zones on the clock.
Clock User Guide Change alarm notification options 1. 2. 3. 4. On the Home screen or in the Applications folder, click the Clock icon. Press the key > Options. In the Alarm section, change the Alarm Tone field, Volume field, Snooze Time field, and Vibration field. key > Save. Press the Turn on bedside clock mode You can set options for bedside clock mode so that you can view the clock without being interrupted by incoming calls or messages. 1.
User Guide Clock Use the timer 1. 2. 3. 4. 5. On the Home screen or in the Applications folder, click the Clock icon. Press the key > Timer. key > Set Timer. Press the Set the time. Click OK. • To start or stop the timer, click the start/stop icon. • To reset the timer, click the reset icon. The timer continues to count down after you exit the Clock application. Change timer notification options 1. 2. 3. 4. On the Home screen or in the Applications folder, click the Clock icon.
Tasks and memos User Guide Tasks and memos Create a task or memo 1. On the Home screen or in the Applications folder, click the Tasks icon or MemoPad icon. • To create a task, click Add Task. Type the task title and fill in the details, such as the due date and recurrence. • To create a memo, click New Memo. Type a title and the memo. key > Save. 2. Press the Send a task or memo 1. 2. 3. 4. On the Home screen or in the Applications folder, click the Tasks icon or MemoPad icon. Highlight a task or memo.
Tasks and memos User Guide Show tasks in the calendar 1. 2. 3. 4. On the Home screen, click the Calendar icon. Press the key > Options > Calendar Display and Actions. Select the Show Tasks check box. key > Save. Press the Synchronizing tasks and memos About synchronization The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) between your BlackBerry® device and the email application on your computer over the wireless network.
User Guide Tasks and memos If you use the BlackBerry® Internet Service, you must use the synchronization tool of the BlackBerry® Desktop Software to synchronize calendar data. For more information, see the Help in the BlackBerry Desktop Software.
Tasks and memos User Guide Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM® Lotus Notes®, you can apply more than one category to a task on your BlackBerry® device, but only one category synchronizes with the task in Lotus Notes. Categories are shared between the contact list, the task list, and the memo list and changes that you make in one application are made in all applications. Categorize a contact, task, or memo 1.
Typing User Guide Typing Typing basics Highlight, cut, copy, or paste text To perform this task, you must use the slide-out keyboard. 1. Press and hold the key and click the trackpad. • To highlight text character by character, on the trackpad, slide your finger left or right. • To highlight text line by line, on the trackpad, slide your finger up or down. 2. Press the key. • To cut the highlighted text, click Cut. • To copy the highlighted text, click Copy. 3.
Typing User Guide Typing input methods Switch typing input methods when you are typing To perform this task, you must be using your BlackBerry® device in portrait view with the touch screen keyboard. You can switch between the SureType keyboard, the multi-tap keyboard, and the full keyboard. When you are typing, press the key > Enable . Change options for typing input methods 1. 2. 3. 4. 5. On the Home screen or in a folder, click the Options icon. Click Typing and Input > Typing.
User Guide Typing • To change a letter in a word that you are typing, highlight the letter. Click the alternate letter that appears on the screen. • To change a letter in a word after you finish typing the word, click the word. Highlight the letter. Click the alternate letter that appears on the screen. For example, to type run, you would press the R key once, the U key once, and so on until run appears in the list. You would then highlight key.
User Guide Typing 3. Select the Key Tone check box. 4. Press the key > Save. Turn off trackpad sounds 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Typing and Input > Trackpad Sensitivity. Change the Audible Roll field to Mute. key > Save. Press the To turn on trackpad sounds again, change the Audible Roll field to Click. Set the trackpad sensitivity You can set how the trackpad responds to your touch.
Typing User Guide • To stop checking spelling, press the key > Cancel Spell Check. Change options for checking spelling You can change the type and length of words that the spelling checker includes when checking spelling. For example, you might not want the spelling checker to include acronyms or one-letter words. You can also set your BlackBerry® device to check spelling automatically before you send an email message. 1. On the Home screen or in a folder, click the Options icon. 2.
Typing User Guide 2. 3. 4. 5. 6. Click Typing and Input > Typing. For a keyboard, click Advanced Style Options. Clear the Typing check box. Change the Email field to Off. Press the key > Save. AutoText About AutoText AutoText is designed to replace specific text that you type with preloaded AutoText entries. If you type text that can be replaced with an AutoText entry, the text changes after you press the Space key. Your BlackBerry® device has built-in AutoText entries that correct common mistakes.
Typing User Guide Undo an AutoText change If the AutoText feature changes a word that you do not want to change, you can undo the change. To undo an AutoText change when you are typing, press the key twice. Typing shortcuts for the touch screen keyboard Depending on the typing input language that you are using, some shortcuts might not be available. Show the keyboard Tap a text field or tap the Show Keyboard icon at the bottom of the screen.
Typing User Guide Insert a period Press the Space key twice. The next letter is capitalized. Insert an at sign (@) or a period (.) in an email address field Press the Space key. Capitalize a letter Press and hold the letter key until the capitalized letter appears. Turn on CAP lock Press the Alt key and the Right Shift key. To turn off CAP lock, press the Left Shift key or Right Shift key. Type a symbol Press the Symbol key. Type the letter that appears below the symbol.
User Guide Keyboard Keyboard Change the keyboard layout 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Typing and Input > Keyboard. Change the Keyboard Layout field. Press the key > Save. Change the default keyboard for portrait view You can set your BlackBerry® device to use the reduced keyboard or full keyboard by default when you use your device in portrait view. 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Input > Keyboard. 3.
User Guide Keyboard Set the cursor speed 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Typing and Input > Keyboard. Change the Key Rate field. Press the key > Save. Turn on key tones 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Typing and Input > Keyboard. Select the Key Tone check box. key > Save. Press the Set the trackpad sensitivity You can set how the trackpad responds to your touch.
User Guide Troubleshooting: Keyboard No application opens when I press a Convenience key Try the following: • If you have not done so, assign an application to the key. • Verify that you did not delete the application that you assigned to the key.
User Guide Language Language About typing input languages You can set a typing input language to use when you type. The typing input language can be different from the display language. When you set a typing input language, AutoText and other typing options change to the selected language. For example, you might use your BlackBerry® device in French, but type messages in English. Change the language 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Input > Language.
User Guide Language Delete a language You can delete languages that you do not use to increase the amount of space available. 1. On the Home screen or in a folder, click the Setup icon. 2. Click Languages > Language Removal. 3. Select the languages you want to keep. 4. Click Update. Any languages that you do not select are deleted from your BlackBerry® device.
User Guide Screen display Screen display Set options for backlighting 1. On the Home screen or in a folder, click the Options icon. 2. Click Display > Screen Display. 3. Do any of the following: • To change the brightness of the backlight for the screen, change the Backlight Brightness field. • To change the length of time that the backlight stays on when you are not touching your BlackBerry® device, change the Backlight Timeout field.
User Guide Screen display Find or hide an application icon Depending on your theme, you might not be able to hide some application icons. On the Home screen or in a folder, do any of the following: • To see all your application icons, press the key > All. key > Hide. • To hide an application icon, highlight the icon. Press the key > Show All. • To show all hidden application icons, press the key > Hide.
User Guide 2. 3. 4. 5. Screen display Click Screen/Keyboard. Set the LED Coverage Indicator field to On. Press the Menu key. Click Save. When your BlackBerry® device is connected to the wireless network, the LED light flashes green. To turn off wireless coverage notification, set the LED Coverage Indicator field to Off. Use grayscale or reverse contrast for the screen display 1. On the Home screen or in a folder, click the Options icon. 2. Click Accessibility.
Screen display User Guide 3. Press the key > Download Themes. Troubleshooting: Display My display changed Depending on your theme, display options such as icons, fonts, and your Home screen background, might change when you switch themes. No application opens when I press a Convenience key Try the following: • If you have not done so, assign an application to the key. • Verify that you did not delete the application that you assigned to the key.
User Guide GPS technology GPS technology Depending on your wireless service provider, this feature might not be supported. About GPS technology Depending on your wireless service provider, this feature might not be supported. You can use GPS technology on your BlackBerry® device to get your GPS location and to use location-based applications and location-based services. Location-based applications can use your GPS location to provide you with information such as driving directions.
User Guide GPS technology Get your GPS location Depending on your wireless service provider and wireless network, this feature might not be supported. To perform this task, you must pair your BlackBerry® device with a Bluetooth® enabled GPS receiver, if your device does not have an internal GPS receiver. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Location Settings. key > Refresh GPS. 3. Press the The longitude and latitude coordinates for your current location appear.
User Guide GPS technology Troubleshooting: GPS technology I cannot use GPS technology Try performing the following actions: • If you are outdoors, move away from buildings and expose your device to open sky. • If you are indoors, move close to a window. • If you have paired your BlackBerry® device with a Bluetooth® enabled GPS receiver, verify that the Bluetooth enabled GPS receiver is turned on.
User Guide Maps Maps Map basics View a location on a map 1. On the Home screen, click the Maps icon. 2. On a map, press the key > Find Location. 3. Do one of the following: • To search for a point of interest such as a business or landmark, in the drop-down at the top right of the screen, click Business. Type the information for the point of interest in the Business field. Highlight the point of interest. • To view a new location, in the drop-down at the top right of the screen, click Location.
User Guide Maps • To specify your current location, if your BlackBerry® device has an internal GPS receiver or is paired with a Bluetooth® enabled GPS receiver, set the Start field to My Location. • To specify the location that you are currently viewing on a map, set the Start field to Use center of map. If you are viewing a bookmarked location, click Use focused location. • To specify a new location by selecting the location on a map, set the Start field to Select from map. Click the location on the map.
Maps User Guide Clear a map When you clear a map, any route information displayed on the map no longer appears. On a map, press the key > Clear Map. Add a bookmark for a location or route 1. On the Home screen, click the Maps icon. key > Add As Favorite > OK. 2. On a map, press the Rename a bookmark for a location or route 1. 2. 3. 4. 5. 6. On the Home screen, click the Maps icon. Press the key > Favorites. Highlight a bookmark. key > Rename. Press the Type a new name. Click OK.
User Guide Maps Set the GPS receiver that you use to track your movement To perform this task, if you don't have an internal GPS receiver, you must pair your BlackBerry® device with a Bluetooth® enabled GPS receiver. 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Device > Location Settings. Change the GPS Source field. Press the key > Save. Map shortcuts • • • • • • To zoom in to a map, press I. To zoom out from a map, press O.
Applications User Guide Applications About multitasking Your BlackBerry® device supports multitasking, which allows you to run more than one application at a time. During a call, for example, you might want to switch to the calendar application to view your appointments or switch to the contacts application to look up a contact. While you are playing a song, you might want to switch to the messages application to reply to a message.
User Guide Applications About adding applications Depending on your wireless service provider and region, you might have the option to add or update applications using the BlackBerry App World™ storefront, the BlackBerry® Desktop Software, or the Application Center. You might also be able to download applications from a web page (try visiting mobile.blackberry.com from your BlackBerry device), or from an application offered by your wireless service provider.
User Guide Applications For more information about social networking applications, visit www.blackberry.com/support. If you need help using a social networking application, you can find answers in the application by pressing the Menu key and clicking Help on your device. About instant messaging applications You can download instant messaging applications for your BlackBerry® device from the BlackBerry App World™ storefront. By default, your BlackBerry device comes with BlackBerry® Messenger.
User Guide Applications View the size of an application database 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Status. 3. Press the key > Database Sizes. Troubleshooting: Applications I cannot add, update, or return to the previous version of an application If your email account uses a BlackBerry® Enterprise Server, your organization might not permit you to add or update device applications. For more information, contact your administrator.
User Guide BlackBerry Device Software BlackBerry Device Software About updating the BlackBerry Device Software You might want to update your BlackBerry® Device Software for one of the following reasons: • to access new applications and features • to resolve a technical issue • your wireless service provider requires you to update the BlackBerry Device Software You might be able to update your BlackBerry Device Software over the wireless network, from a web site, or using the BlackBerry® Desktop Software.
User Guide BlackBerry Device Software Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining an up-to-date backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue. 1. On the Home screen, click the Wireless Update icon. If you do not have the Wireless Update icon, on the Home screen, click the Options icon.
User Guide BlackBerry Device Software Update the BlackBerry Device Software using the BlackBerry Desktop Software Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining an up-to-date backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue. Connect your BlackBerry® device to your computer and open the BlackBerry® Desktop Software.
Manage Connections User Guide Manage Connections Manage Connections basics Wireless networks that your device connects to For more information about the wireless networks that your BlackBerry® device connects to, see the Safety and Product Information booklet for your device.
Manage Connections User Guide Indicator Description Your Wi-Fi connection is turned on, but you are not connected to a Wi-Fi network, or you are connected to a Wi-Fi network, but you cannot access BlackBerry services such as email messaging and Internet browsing over the Wi-Fi connection. Your Bluetooth® connection is turned on, and you are connected to a Bluetooth enabled device. Your Bluetooth connection is turned on, but you are not connected to a Bluetooth enabled device.
User Guide Manage Connections Mobile network Roaming About roaming and international roaming In most cases, your BlackBerry® device automatically connects to the appropriate wireless network when you travel outside your wireless service provider's coverage area. Sometimes you might have to provide login information before you can access a wireless network. When you roam, a triangular roaming indicator appears at the top of the Home screen.
User Guide Manage Connections • To turn on or turn off data service, change the Data Services field. • To turn on or turn off data service when roaming, change the While Roaming field. • To receive a prompt when roaming that allows you to turn on or turn off data service, change the While Roaming field to Prompt. 4. Press the Menu key. 5. Click Save.
User Guide 2. 3. 4. 5. 6. 7. 8. 9. Manage Connections Click Mobile Network Options. Press the Menu key. Click My Preferred Network List. Highlight a wireless network. Press the Menu key. Click Delete. Press the Menu key. Click Save. Change the order of preferred wireless networks To perform this task, your BlackBerry® device must be connected to a GSM® or UMTS® network. Depending on your wireless service plan, this feature might not be supported.
Manage Connections User Guide 4. Press the key > Save. When your BlackBerry® device is connected to the wireless network, the LED light flashes green. To turn off the wireless coverage notification, clear the LED Coverage Indicator check box. Troubleshooting: Mobile network I cannot connect to the mobile network Try the following actions: • If your BlackBerry® device uses a SIM card, verify that your SIM card is inserted in your device correctly.
User Guide Manage Connections Wi-Fi technology Depending on your BlackBerry® device model, the Wi-Fi® feature might not be supported. About connecting to a Wi-Fi network With Wi-Fi® technology, your BlackBerry® device can access the Internet by connecting to a wireless router or wireless access point at your home, work, or in a hotspot area. Your device uses the Wi-Fi network instead of the mobile network to visit web pages, send and receive email messages, and so on.
User Guide Manage Connections Connect to a Wi-Fi network manually If you know the name of the Wi-Fi® network that you want to connect to, you can manually connect to the network. 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Set Up Wi-Fi > Other Ways to Connect > Manually Connect to Network. 3. In the SSID field, type the name of the Wi-Fi network. 4. Click Next. 5.
Manage Connections User Guide Options for saved Wi-Fi networks Common options Option Description Name Type a display name for the Wi-Fi® network. SSID Type the Wi-Fi network name. Security Type Set the security type that the Wi-Fi network supports. Band type Set the Wi-Fi network type. If you do not know the network type, do not change this field. SSID broadcasted Set whether the Wi-Fi network broadcasts its SSID.
Manage Connections User Guide Option Description Passphrase If necessary, type the WPA™ or WPA2™-Personal passphrase to connect to the Wi-Fi network. WPA/WPA2 Enterprise options These options appear if you choose the WPA/WPA2 Enterprise security type. Option Description Enterprise Sub-Type If necessary, set the enterprise security method for the Wi-Fi network. Username If necessary, type the user name that you use to connect to the Wi-Fi network.
User Guide Manage Connections UMA connection settings Depending on your wireless service provider, this feature might not be supported. For more information, contact your wireless service provider. About using UMA with a Wi-Fi network If your wireless service provider supports UMA (also known as GAN) and you subscribe to this service, you might be able to make calls, visit web pages, and send and receive email messages, PIN messages, and text messages with a Wi-Fi® network.
User Guide Manage Connections Turn on or turn off a network connection, 16 Connect to a Wi-Fi network, 19 Connect to a Wi-Fi network manually, 208 Bluetooth technology Bluetooth technology basics About Bluetooth technology Bluetooth® technology is designed to enable you to establish a wireless connection between your BlackBerry® device and a Bluetooth enabled device, such as a handsfree car kit or wireless stereo headset.
Manage Connections User Guide Related topics Turn on Bluetooth technology, 19 Connect to a paired Bluetooth enabled device To perform this task, Bluetooth® technology must be turned on and your BlackBerry® device must be paired with the Bluetooth enabled device. Your BlackBerry device might attempt to connect to the Bluetooth enabled device automatically when Bluetooth technology is turned on and the devices are within range. 1.
Manage Connections User Guide Turn on Bluetooth technology, 19 Send a media file You can only send media files that you added. 1. On the Home screen, click the Media icon. 2. Click a media type. 3. Click a category. 4. Highlight a media file. key. 5. Press the • To send a picture file, click Send or Share. Click a message type. • To send an audio or video file, click the send option for a message type. 6. If necessary, turn on Bluetooth® technology and choose a device or pair with a device.
Manage Connections User Guide Option Description A/V Remote Control (AVRCP) This profile allows you to use the buttons on a Bluetooth enabled headset to perform actions such as adjusting the volume or playing the next or previous media file on your BlackBerry device. Data Transfer This service allows you to connect your BlackBerry device to Bluetooth enabled devices that support the transfer of data such as media files.
User Guide Restrict outgoing calls 1. 2. 3. 4. 5. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Bluetooth Options. Press the key > Options. Set the Allow outgoing calls field to Never or If Unlocked. key > Save. Press the Make your BlackBerry device discoverable If you make your BlackBerry® device discoverable, other Bluetooth® enabled devices can detect your device. 1.
User Guide Manage Connections To turn on the prompt again, set the Trusted field to Prompt. Set the message types that your Bluetooth enabled car kit notifies you of To perform this task, your Bluetooth® enabled car kit must support the Message Access Profile (MAP). For more information about using Bluetooth technology with your car, see the documentation that came with your car. 1. 2. 3. 4. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
User Guide Manage Connections Troubleshooting: Bluetooth technology I cannot type a passkey on a Bluetooth enabled device If you cannot type a passkey on a Bluetooth® enabled device, the passkey might already be defined. On your BlackBerry® device, in the Enter passkey for field, try typing 0000. My list of paired Bluetooth enabled devices does not appear Try performing the following actions: • Verify that Bluetooth® technology is turned on.
User Guide Power and battery Power and battery Turn off your device Depending on your theme, the location or name of the Power Off icon might differ from the location or name in this task. • If you have not set your BlackBerry® device to turn on and turn off automatically at specific times, press and hold the key. • If you have set your device to turn on and turn off automatically at specific times, on the Home screen or in a folder, click the Power Off icon.
User Guide • • • • • • • • • Keep your battery connections clean. Every few months, use a cotton swab or dry cloth to clean the metal contacts on the battery and the device. Set backlighting to remain on for a shorter period of time and lower its brightness. Turn off the connection to a wireless network when you are not in a wireless coverage area. Switch your vibrating notifications to sound notifications or LED notifications, lower the volume of your sound notifications, or select a shorter ring tone.
User Guide Memory and media cards Memory and media cards About media cards Depending on your BlackBerry® device model, you can insert a microSD media card into your device to take videos and extend the memory that is available on your device for storing media files such as songs, ring tones, videos, or pictures. For more information about inserting a media card into your device, see the printed documentation that came with your device.
User Guide Memory and media cards About compression Compression is designed to reduce the size of your BlackBerry® device data while maintaining the integrity of that data. When compression is turned on, your device compresses all device data, including messages, contacts, calendar entries, tasks, and memos. You should keep compression turned on. If both compression and encryption are turned on, your device compresses device data before encrypting it.
User Guide Memory and media cards Best practice: Conserving memory on your device Try to maintain at least 400 KB of application memory on your BlackBerry® device. To use less memory, try changing options for email messages, calendar entries, and media files. Consider the following guidelines: • • • • • • • Reduce the amount of time that your device stores email messages and calendar entries. Stop forwarding email messages to your device when your device is connected to your computer.
Search User Guide Search Search for an item You can search for organizer items, pictures, videos, help topics, and more on your BlackBerry® device. You can also choose to expand your search to the Internet. 1. On the Home screen, in the upper-right corner, click the search icon. 2. Type your search terms. To stop a search, press the key twice. Set the types of items that are included in searches 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Device > Search.
Search User Guide Message search criteria Field Description Advanced Search Criteria Specify whether you search for messages that are on your BlackBerry® device or for messages that are in an email application on your computer. Name Specify one or more contacts or email addresses that your device should search for in messages. To widen the search, you can also specify part of a name. Appears in Change the type of address field that your device should search in for the name or email address.
Search User Guide • To start a new search, click Search by. CAUTION: If you delete a message from the message search results, the message is also deleted from your message inbox or the email application on your computer. Search for text in a message, in a file, or on a web page To search for text in a presentation, you must view the presentation in text view or in text and slide view. 1. In a message, in a file, in an attachment, or on a web page, press the 2. Type the text. 3. Press the Enter key.
Search User Guide • To delete the contact lookup results, click Delete Lookup. • To start a new contact lookup, click Lookup. Search shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Search for an item on your BlackBerry® device Start typing on the Home screen. Search for a contact in a list of contacts Type part or all of a contact name, or type initials separated by a space.
SIM card User Guide SIM card Depending on your wireless service provider and wireless network, your BlackBerry® device might not use a SIM card. About the SIM card phone book If your wireless service provider has set up your SIM card with a SIM card phone book, you can use the SIM card phone book to access contacts that you have added to your SIM card. The SIM card phone book is different from the contact list on your BlackBerry® device.
SIM card User Guide Change or delete a SIM card contact 1. In the contact list, press the key > SIM Phone Book. 2. Highlight a contact. key > Edit. Change the contact information. Press the • To change a SIM card contact, press the • To delete a SIM card contact, press the key > Delete. key > Save. Store text messages on your SIM card Depending on your wireless service provider and wireless network, this feature might not be supported.
User Guide Protect your SIM card with a PIN code To get your SIM card PIN code, contact your wireless service provider. Note: If you type the SIM card PIN code incorrectly three times, your SIM card does not function. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Advanced System Settings > SIM Card. 3. Press the key > Enable Security. 4. Type your SIM card PIN code. 5. Press the key on the keyboard. Change the SIM card PIN code 1.
User Guide Security Security Security basics About the device password If you type your BlackBerry® device password incorrectly, you might be prompted to type blackberry before you can continue. When you try to type your password again, the characters that you type appear on the screen. If you exceed the number of allowed password attempts, your device deletes all your device data for security reasons. Set a device password 1. 2. 3. 4. 5. 6. On the Home screen or in a folder, click the Options icon.
User Guide Security Lock the screen You can lock the screen to avoid pressing it accidentally. If your email account uses a BlackBerry® Enterprise Server, depending on the options that your administrator sets, you might not be able to perform this task. For more information, contact your administrator. Press the Lock key on the top left of your BlackBerry® device. To unlock the screen, press the Lock key again. If necessary, type your device password. Set a limit for device password attempts 1. 2. 3. 4.
User Guide Security Change a password in the password keeper 1. 2. 3. 4. 5. On the Home screen or in the Applications folder, click the Password Keeper icon. Highlight a password. Press the key > Open. Change the password information. key > Save. Press the Add a password to the password keeper 1. 2. 3. 4. On the Home screen or in the Applications folder, click the Password Keeper icon. key > New. Press the Type the password information. key > Save. Press the Generate a random password 1. 2. 3. 4.
User Guide Copy a password 1. On the Home screen or in the Applications folder, click the Password Keeper icon. 2. Highlight a password. 3. Press the key > Copy Username or Copy Password. key > Clear Clipboard. To clear the clipboard, press the Note: Passwords are not encrypted when they are on the clipboard. Prevent password copying 1. 2. 3. 4. On the Home screen or in the Applications folder, click the Password Keeper icon. key > Options. Press the Clear the Allow Clipboard Copy check box. key > Save.
User Guide Security About encrypting data on your device When encryption for data on your BlackBerry® device is turned on, your device uses a private key to encrypt data as it is stored on your device, including data that your device receives when it is locked. Your device decrypts data as you access it. You can set encryption to include or exclude your contacts. If you turn on encryption for contacts and you receive a call when your device is locked, the caller name does not appear on the screen.
User Guide Security Set encryption strength If encryption of data that is stored on your BlackBerry® device is turned on, you can set the strength of the encryption that your device uses to protect data that you receive when your device is locked. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Encryption. 3. Change the Strength field. 4. Press the key > Save.
User Guide Security Turn on memory cleaning 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Security > Advanced Security Settings > Memory Cleaning. Select the Enable check box. Press the key > Save. Change when your device deletes sensitive data from the temporary device memory 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Memory Cleaning.
Security User Guide About certificates A certificate is a digital document that binds the identity and public key of a certificate subject. If your email account uses a BlackBerry® Enterprise Server that supports this feature, you can download certificates over the wireless network from a certificate authority profile that is provided by your administrator. The certificate authority signs the certificate to verify that it can be trusted.
Security User Guide Indicator Description A new certificate is being retrieved because the current certificate is scheduled to expire soon. The enrollment request is pending approval from the certificate authority. Enrollment with the certificate authority profile is pending because an action from the user is required to continue, or because enrollment is scheduled to occur later. Enrollment with the certificate authority profile is required and will occur automatically.
User Guide Security Certificate servers For more information about certificate servers and advanced security options, visit www.blackberry.com/docs/smartphones. Click your BlackBerry® device model and view the User Guide. Add a certificate server 1. 2. 3. 4. 5. On the Home screen or in a folder, click the Options icon. Click Security > Advanced Security Settings > Certificate Servers. Press the key > New Server. Specify information for the certificate server. key > Save.
Security User Guide 3. Press the key > Change Key Store Password. Synchronize the key store password with the device password If you synchronize the key store password with your BlackBerry® device password, when you change your device password, the key store password changes to match it automatically. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Key Stores. 3. Change the Use Device Password as Key Store Password field to Yes. key > Save.
User Guide Security VPN settings Depending on the options that your administrator has set for you, this feature might not be supported. About VPN profiles A VPN profile contains the information that you require to log in to your organization's network over VPN. If you have a Wi-Fi® enabled BlackBerry® device and if your organization uses a VPN to control access to its network, you might be able to log in to the VPN and access your organization's network using a Wi-Fi network.
User Guide 1. 2. 3. 4. 5. 6. Security On the Home screen or in a folder, click the Options icon. Click Security > Advanced Security Settings > VPN. Highlight a VPN profile. Press the key > Edit. Change the Software Token Serial Number field. key > Save. Press the About software tokens You might need a software token to log in to a VPN. If you have a Wi-Fi® enabled BlackBerry® device, you might also need a software token to connect to your organization's network using a Wi-Fi network.
User Guide Security Reset connection permissions for third-party applications 1. 2. 3. 4. 5. On the Home screen or in a folder, click the Options icon. Click Device > Application Management. Press the key > Edit Default Permissions. key > Reset All Firewall Prompts. Press the key > Apply Defaults to All.
Security User Guide • To set permissions for all third-party applications, press the key > Edit Default Permissions. 3. Expand Connections, Interactions, or User Data. 4. Change the permission fields. key > Save. 5. Press the Turn off a prompt for a third-party application connection 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Device > Application Management. Highlight a third-party application. Press the key > Edit Permissions > Prompt Exceptions.
User Guide Security My device prompts me to make an emergency call when I type a password If your BlackBerry® device password contains a combination of letters that corresponds to an emergency access number, your device might prompt you to make an emergency call when you type your device password. To continue typing your device password, press the Escape key.
User Guide Service books and diagnostic reports Service books and diagnostic reports Accept, delete, or restore a service book Your wireless service provider or administrator might send a service book to your BlackBerry® device over the wireless network to add an additional service or application to your device. If your email account uses a BlackBerry® Enterprise Server, you can also receive service books on your device using the BlackBerry® Desktop Software.
Service books and diagnostic reports User Guide • To delete all diagnostic reports, click Delete All. Set a default recipient for diagnostic reports If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry® device sends the report to that recipient. If you want to specify a recipient each time that you submit a report, do not set the default recipient. 1. On the Home screen or in a folder, click the Options icon. 2. Click Networks and Connections > Mobile Network.
User Guide Service books and diagnostic reports Set options for Wi-Fi diagnostic reports When you set options for Wi-Fi® diagnostic reports, if you set a default recipient, each time that you submit a Wi-Fi diagnostic report, your BlackBerry® device sends the report to that recipient. If you want to specify a recipient each time that you submit a report, do not set a default recipient. 1. On the Home screen or in a folder, click the Options icon. 2. Click Networks and Connections > Wi-Fi Network. 3.
User Guide Synchronization Synchronization About synchronization The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) between your BlackBerry® device and the email application on your computer over the wireless network. The wireless email reconciliation feature is designed to reconcile email between your device and the email application on your computer over the wireless network.
Synchronization User Guide 4. Change the Delete On field to Mailbox & Handheld. 5. Press the key > Save. It takes a short period of time for email to be deleted over the wireless network. Related topics Delete messages, 65 Synchronize organizer data over the wireless network Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.
User Guide Synchronization 3. If the Message Services field appears, set this field to the appropriate email account. 4. Change the On Conflicts field. 5. Press the key > Save. Manage data synchronization conflicts You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data synchronization, changing conflict resolution options, and synchronizing organizer data using the synchronization tool of the BlackBerry® Desktop Software.
Synchronization User Guide Troubleshooting: Synchronization Email is not reconciling over the wireless network Try the following actions: • Verify that your BlackBerry® device is connected to the wireless network. • Verify that wireless email reconciliation is turned on. • Reconcile email manually. On the Home screen, click the Messages icon. Press the key > Reconcile Now.
User Guide Accessibility options Accessibility options About accessibility options BlackBerry® devices include many features that facilitate use by persons with disabilities. For more information about accessibility options, visit www.blackberry.com/accessibility. Screen accessibility options Display closed captions in videos You can turn on closed captioning so that text displays on the screen when you play video files that support closed captioning. 1. On the Home screen, click the Media icon. 2.
Accessibility options User Guide Audio and phone accessibility options Turn on event sounds Event sounds alert you when you turn on or turn off your BlackBerry® device, when the battery power level is full or low, and when you connect or disconnect a USB cable or accessory to or from your device. 1. On the Home screen or in a folder, click the Options icon. 2. Click Accessibility. 3. Select the Event Sounds check box. 4. Press the key > Save.
User Guide Accessibility options 3. Change the Mode Enabled field to Telecoil. 4. Press the key > Save. The H-T telecoil indicator appears at the top of the Home screen. TTY support Depending on your wireless service provider, this feature might not be supported. About TTY support When you turn on TTY support and you connect your BlackBerry® device to a TTY device that operates at 45.45 bits per second, you can make calls to and receive calls from TTY devices.
Accessibility options User Guide "Call " Say this voice command to call a specific phone number for a contact that is in your contact list. For example, if the contact has a work phone number and a mobile phone number, you can say "Call work" to call the work phone number. "Call extension " Say this voice command to dial an extension. To perform this task, you must set options for dialing extensions.
User Guide • To select the highlighted suggestion and start typing a new word, press the Enter key. • To select the highlighted suggestion and continue typing the same word, click the word. • To ignore the suggestions, keep typing. Predict words as you type You can set your BlackBerry® device to display a list of suggested words as you type. 1. On the Home screen or in a folder, click the Options icon. 2. Click Language and Text Input. 3. Click Show Text Input Options. 4.
User Guide Calculator Calculator Use the calculator If you are using your BlackBerry® device in landscape view, there are additional functions available for use. On the Home screen or in the Applications folder, click the Calculator icon. • To press a key in the calculator, click the key or press the corresponding key on the BlackBerry® device keyboard. • If you are using your device in portrait view, to use the alternate function on a key, press the Arrow key. Press a key on the calculator.
User Guide BrickBreaker BrickBreaker About BrickBreaker The object of BrickBreaker is to destroy bricks using a paddle and a ball. During the game, capsules fall from the bricks that you destroy. The capsules provide you with different mechanisms for destroying bricks or controlling the ball or paddle. If the ball hits the paddle, a brick, or the top of the game board 50 times on any level, the bricks descend one space each time that you hit the ball with the paddle.
User Guide BrickBreaker BrickBreaker scoring Catching a capsule: 50 points Shooting a brick with the gun: 50 points Hitting a brick with the ball: 10 points Shooting a brick with the laser: 10 points Damaging a brick with a bomb: 5 points Play BrickBreaker • • • To move the paddle, slide your finger left or right on the trackpad. To release the ball in catch mode, press the Space key. To shoot the laser or gun, press the Space key.
User Guide Set the paddle speed 1. On the Home screen or in the Games folder, click the BrickBreaker icon. 2. Press the key > Options. • To set the paddle speed, set the Paddle movement speed field. • To accelerate the paddle as you slide your finger on the trackpad, select the acceleration check box. key > Save. 3.
User Guide Word Mole game Word Mole game Word Mole game basics About the Word Mole game The object of the Word Mole® game is to form words using the letters in the garden. If you form a word using letters that are directly above, below, or beside each other in the garden, you receive new letters which you can use to form new words. Otherwise, holes appear in the garden, making it harder to form new words.
User Guide Word Mole game Use vegetable bonus letters in a word to gain bonus points. To gain even more bonus points, use multiple vegetable bonus letters in a single word. Star bonus letters: Use star bonus letters in a word to gain bonus points. Time bonus letters: Use time bonus letters in a word to gain bonus time. Adjust the volume • • • To increase the volume, press the Volume Up key on the right side of your BlackBerry® device.
User Guide Word Mole game Multiplayer games Invite a player 1. 2. 3. 4. On the Home screen, in the Games folder, click the Word Mole icon. Click New Game > Multiplayer > Invite. Click a contact. Click OK. When a player accepts an invitation, a green indicator appears beside their screen name. To start the game, click Start Game. Accept an invitation In the Word Mole® game invitation, click Accept. To start the game, click Ready. Wait for the game to start.
User Guide Word Mole game Check the stats for a player 1. On the Multiplayer Game Setup screen, click a player. 2. Click Show Stats. Remove a player To perform this task, you must be the game organizer. 1. On the Multiplayer Game Setup screen, click a player. 2. Click Remove Player. Troubleshooting: Word Mole I cannot connect to a multiplayer game Try performing the following actions: • • • • Verify that your BlackBerry® device is connected to the wireless network.
User Guide Glossary Glossary ADN An abbreviated dialing number (ADN) is a short telephone number, such as 911 or 112, that is used to reach public services. APN access point name BCC blind carbon copy BlackBerry enabled device A BlackBerry enabled device is a device with BlackBerry® Connect™ software, a device with BlackBerry® Built-In™ software, or a device that is running the BlackBerry® Application Suite.
User Guide DSML Directory Service Markup Language DSML certificate server A BlackBerry® device uses a DSML certificate server to search for and download certificates.
User Guide Glossary Lightweight Directory Access Protocol LDAP certificate server A BlackBerry® device uses an LDAP certificate server to search for and download certificates and PGP® keys. LED light-emitting diode mass storage mode Mass storage mode enables users to transfer files between a media card and their computer when they connect their BlackBerry device to their computer.
User Guide Glossary public key A public key is a key that people other than the certificate subject can use. BlackBerry® devices use public keys to encrypt email messages or PIN messages that users send to certificate subjects and to verify the signature on email messages or PIN messages that users receive from certificate subjects. root certificate A root certificate is a self-signed certificate and usually belongs to a certificate authority.
User Guide Glossary Triple Data Encryption Standard TTY teletype VPN virtual private network WAN wide area network WAP Wireless Application Protocol WEP Wired Equivalent Privacy WML Wireless Markup Language WPA Wi-Fi Protected Access WTLS Wireless Transport Layer Security 271
User Guide Legal notice Legal notice ©2010 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In Motion®, SureType®, SurePress™ and related trademarks, names, and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world. iTunes is a trademark of Apple Inc. Bluetooth is a trademark of Bluetooth SIG. DataViz, Documents to Go, Sheet to Go, Slideshow to Go, and Word to Go are trademarks of DataViz, Inc.
User Guide Legal notice PERMITTED BY LAW, ANY IMPLIED WARRANTIES OR CONDITIONS RELATING TO THE DOCUMENTATION TO THE EXTENT THEY CANNOT BE EXCLUDED AS SET OUT ABOVE, BUT CAN BE LIMITED, ARE HEREBY LIMITED TO NINETY (90) DAYS FROM THE DATE YOU FIRST ACQUIRED THE DOCUMENTATION OR THE ITEM THAT IS THE SUBJECT OF THE CLAIM.
Legal notice User Guide The terms of use of any RIM product or service are set out in a separate license or other agreement with RIM applicable thereto. NOTHING IN THIS DOCUMENTATION IS INTENDED TO SUPERSEDE ANY EXPRESS WRITTEN AGREEMENTS OR WARRANTIES PROVIDED BY RIM FOR PORTIONS OF ANY RIM PRODUCT OR SERVICE OTHER THAN THIS DOCUMENTATION.
Legal notice User Guide THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE CONTIBUTORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
