BlackBerry Wireless Handheld 900/1900 MHz GSM/GPRS Networks 900/1800 MHz GSM/GPRS Networks Handheld User Guide
BlackBerry Wireless Handheld Version 3.3 Handheld User Guide Last revised: 04 July 2002 Part number: PDF-04777-001 Rev. 001 At the time of publication, this documentation complies with software version 3.3.0.86. © 2002 Research In Motion Limited. All Rights Reserved. The BlackBerry and RIM families of related marks, images and symbols are the exclusive properties of Research In Motion Limited.
Contents Important safety information....................................................... 9 Important safety/compliance information for BlackBerry 6710™ users ................................................................................... 14 FCC compliance statement (USA) .............................................. 16 Industry Canada Certification..................................................... 17 Important safety/compliance information for BlackBerry 6720™ users .............................
Sending messages using links ..................................................... 59 Customizing the auto signature.................................................. 60 Receiving delivery confirmation................................................. 61 Reading email or PIN messages.................................................. 62 Receiving long email messages................................................... 65 Managing attachments .................................................................
Using the SIM phone book application ................................... 120 Tips for using the Address Book application.......................... 123 Using the Phone application ....................................................125 Placing phone calls...................................................................... 126 Answering phone calls ............................................................... 130 Ending phone calls......................................................................
Using the Tasks application ......................................................175 Setting task options..................................................................... 176 Adding tasks ................................................................................ 176 Managing tasks............................................................................ 178 Tips for using the Tasks application ........................................ 180 Using the Calendar application .........................
Handheld options ....................................................................... 224 Troubleshooting ........................................................................233 Frequently asked questions ....................................................... 233 Handheld error messages .......................................................... 240 Index ...........................................................................................
Important safety information Please read these safety and operation instructions before operating the BlackBerry Wireless Handheld, its docking/ charging cradle, or any other BlackBerry Wireless Handheld charging units. Retain these instructions for future use. Note: Refer to "Important safety/compliance information for BlackBerry 6710™ users" on page 14 for more information on safety regulations for your BlackBerry 6710 Wireless Handheld™.
Important safety information Warning: Before use, please ensure that the mains voltage is in accordance with the input voltage printed on the power supply. To be operated on mains with a circuit breaker rated 16A max. Protect against beating rain. For indoor use only. ACCESSORIES Use only those accessories approved by RIM. The use of any accessories not approved by RIM for use in conjunction with the handheld will invalidate any approval or warranty applicable to the handheld and may be dangerous.
Important safety information ELECTRONIC DEVICES Most modern electronic equipment is shielded from RF signals. However, certain electronic equipment may not be shielded against the RF signals from your wireless handheld. Pacemakers Consult a physician or the manufacturer of your pacemaker if you have any questions regarding the effect of RF signals on your pacemaker.
Important safety information Posted Facilities Turn your handheld OFF in any facility where posted notices so require. BLASTING AREAS To avoid interfering with blasting operations, turn the wireless feature of your handheld OFF when in a “blasting area” or in areas posted: “Turn off two-way radio”. Obey all signs and instructions. POTENTIALLY EXPLOSIVE ATMOSPHERES Turn your handheld OFF when in any area with a potentially explosive atmosphere and obey all signs and instructions.
Important safety information units outside or in any area exposed to the elements. Refer to the operating instructions in this manual for more information on the battery and power supply. Do not overload wall outlets, extension cords, or integral convenience receptacles as this may result in a risk of fire or electric shock. To reduce the risk of damage to the cord or the plug, pull the plug rather than the cord when you disconnect the apparatus from the wall outlet or convenience receptacle.
Important safety information • the handheld, charging unit, or accessory becomes very hot to the touch • the handheld, charging unit or accessory has been dropped or damaged in any way • the handheld, charging unit or accessory does not operate normally by following the instructions contained in this guide • the handheld, charging unit or accessory exhibits a distinct change in performance. All servicing should be undertaken by qualified service personnel.
Important safety information To maintain compliance with FCC RF exposure guidelines, use only RIM supplied or approved accessories. When carrying the wireless handheld while on, use the specific RIM holster that has been tested for compliance. Use of non-RIM approved accessories may violate FCC RF exposure guidelines. SPECIFIC ABSORPTION RATE DATA THIS MODEL WIRELESS HANDHELD MEETS GOVERNMENT REQUIREMENTS FOR EXPOSURE TO RADIO WAVES. Your wireless handheld is a radio transmitter and receiver.
Important safety information The FCC has granted an Equipment Authorization for this model handheld with all reported SAR levels evaluated as in compliance with the FCC RF emission guidelines. SAR information on this model handheld is on file with the FCC and can be found under the Display Grant section of http://www.fcc.gov/oet/fccid after searching on FCC ID L6AR6020GW.
Important safety information • This device must accept any interference received, including interference that may cause undesired operation. Warning: Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate this equipment. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
Important safety information Important safety/compliance information for BlackBerry 6720™ users EXPOSURE TO RADIO FREQUENCY SIGNALS Your wireless handheld portable device is a low power radio transmitter and receiver. When it is ON, it receives and also transmits radio frequency (RF) signals. Your wireless handheld is compliant with these RF exposure recommendations and guidelines for safety levels.
Important safety information * Radio wave exposure guidelines employ a unit of measurement known as the Specific Absorption Rate (SAR). This product is within the SAR limit adopted by European countries, under the recommendations of the International Commission on Non-Ionising Radiation Protection (ICNIRP). ANTENNA CARE Use only the supplied integral antenna.
Important safety information 20 BlackBerry Wireless Handheld
Introduction This online guide provides information and procedures for using the applications on your handheld. Before you begin Before you begin using this guide, complete the steps in the “Getting Started” chapter of the printed Getting Started Guide. You should be able to send and read a test email message.
Introduction The “Using the Address Book application” chapter explains how to set Address Book options, and how to add, edit, view, and delete contacts. This chapter also explains how to view, add, edit, and delete abbreviated and short dialing numbers on your SIM card. The “Using the Phone application” chapter explains how to place and answer phone calls, how to set Phone options, how to place calls on hold, how to mute phone calls, how to place conference calls, and how to use phone call notes.
Introduction Additional documentation is available for your BlackBerry Wireless Handheld: • Getting Started Guide — This printed guide contains installation and setup information for your handheld. • Quick Reference Card — This card provides shortcuts and tips for using your handheld. • Desktop Software Online Help — Each tool in the desktop software offers online Help to guide you and answer your questions.
Introduction Microsoft Exchange Information appearing in this format, prefaced by Microsoft Exchange, pertains to handhelds that are set up with a Microsoft® Exchange enterprise email account. You have a Microsoft Exchange email account if Microsoft Outlook® is your email client and in Outlook, if on the Tools menu, you click Services, the dialog box lists Microsoft Exchange Server as a service.
Chapter 1 Getting to know your handheld This section provides information on the following topics: • Using the keyboard and trackwheel • Activating backlighting • Navigating applications • Configuring handheld options • Tips for using your handheld
Getting to know your handheld The BlackBerry Wireless Handheld Using the keyboard and trackwheel Your handheld’s keyboard provides access to the alphabetic characters. The keyboard also features ten special keys: SYM (symbol) to access a symbols library, BACKSPACE, ENTER, SPACE, two SHIFT keys, ALT, ESC (escape), a phone key, and a power key. You can generate numbers, punctuation marks, and special characters by pressing ALT in combination with the alphabetic keys.
Getting to know your handheld Key Function Turning on/off the power, activating backlighting • Press the power key to turn on the handheld. • When your handheld is on, press the power key to activate POWER key backlighting. Press it again to turn off backlighting. Backlighting turns off automatically if you do not press any keys or roll the trackwheel for ten seconds. • Hold the power key to turn off the handheld.
Getting to know your handheld Key Function Scrolling horizontally and changing options • Hold ALT and roll the trackwheel to move the cursor horizontally across lines. ALT + ROLL • Hold ALT and roll the trackwheel to scroll through field options. • On the Home screen, hold ALT and roll the trackwheel to move the cursor vertically.
Getting to know your handheld Key Function Activating CAP lock • Press ALT + RIGHT SHIFT (CAP) to activate capital letter-lock mode. Any key that you press is capitalized. ALT + RIGHT SHIFT (CAP) • Press either SHIFT key again to return to regular mode. • Press ALT + RIGHT SHIFT (CAP) when connected to a phone call to activate character mode. Any key that you press inserts the associated letter. An up arrow icon appears in the upper right corner of your screen when capital letter-lock mode is activated.
Getting to know your handheld Key Function Deleting characters to the right of the cursor • Press ALT + BACKSPACE to erase characters to the right of the cursor. ALT + BACKSPACE Exiting screens or menus • Press ESC to close a menu or cancel an action. • Press ESC to return to the Home screen. • Press ESC in the Browser application to return to the previous web ESCAPE key (under trackwheel) page. • Press ESC while you are connected to a phone call to end the phone call.
Getting to know your handheld Navigating applications The LCD screen provides access to your handheld applications. When you turn on your handheld, the Home screen appears. The handheld status section at the top of the screen displays various handheld status information, including the date and time, the wireless coverage indicator, the battery power indicator, and the name of your service provider or network operator.
Getting to know your handheld Find screen menu - View item To select a menu item, use the trackwheel to scroll to the item, and then click the trackwheel. If you decide not to use the menu, you can close it by pressing ESC. To scroll through options The handheld has several means to perform the same action, such as using shortcut keys instead of the menu or the trackwheel. In particular, there are four ways to change the configurable options on your handheld.
Getting to know your handheld To use links When you receive a message, your handheld recognizes phone numbers, personal identification numbers (PINs), web site addresses, and email addresses in the body of the message and converts them into links. When you select an underlined link and click the trackwheel to view the menu, you can choose to dial the phone number, browse the web site, or send an email, PIN, or short message service (SMS) message to your contact, based on the link that you select.
Getting to know your handheld Icon Phone Address Book Description Place and mute phone calls and put phone calls on hold. Make notes while on calls. Set call forwarding, call barring, and initiate conference calls. Store your personal directory of contact information, such as addresses, phone numbers, fax numbers, and email addresses. Use the Search tool to locate a specific contact. Keep track of appointments using Day, Agenda, Week, or Month view. Use wireless calendar synchronization.
Getting to know your handheld Icon Description Set the password, customize AutoText, set the date and time, and program the automatic on/off feature. Options Lock your keyboard to prevent accidentally typing characters. Keyboard Lock Lock / Turn Wireless On/Turn Wireless Off Turn Power Off Lock the handheld with a password security screen so that only you can use it. The Keyboard Lock icon changes to the Lock icon after you set a password.
Getting to know your handheld Icon Description data is being received ALT mode is active SHIFT mode is active; CAP-lock mode is active NUM-lock mode is active unread message waiting roaming indicator If the roaming indicator appears beside the network type (i.e. GSM, GPRS), you are roaming into another wireless network’s coverage area that is not part of your home network; contact your service provider for more information.
Getting to know your handheld Icon Description You can send and receive SMS messages. You can also place and answer phone calls, but you cannot send or receive email or PIN messages or browse web pages. Your handheld is within an area of GSM wireless coverage but is not within an area of GPRS wireless coverage. You cannot send or receive email, SMS, or PIN messages, place or answer phone calls, or browse web pages.
Getting to know your handheld Tips for using your handheld • Press the first letter of an item in an options list or menu to move directly to that item. • Press SPACE twice to insert a period when you are typing text (the letter following the period is capitalized automatically). • Type the first letters of the name, or the initials separated by a space, to find a specific contact on the To or Find screens. • Press and hold a letter to capitalize it (you must have Key Rate enabled).
Chapter 2 Sending and reading email and PIN messages This section provides information on the following topics: • • • • • • • • • • • • • • • • • • Sending email messages Sending PIN messages Setting message options Inserting symbols Using AutoText Automatic formatting Using cut, copy, and paste Using the Find feature Adding attachments to messages Sending messages to several contacts at one time Sending to one-time recipients Sending messages using links Customizing the auto signature Receiving delivery
Sending and reading email and PIN messages Sending email messages After you activate your handheld, you can send and receive email messages. To send an email message 1. On the Home screen, click the Compose icon. The To screen appears. 2. Select a contact for which you have saved an email address and click the trackwheel to view the menu. Click Email.
Sending and reading email and PIN messages Refer to "Message status icons" on page 43 for more information on the icons that appear on the Messages screen. To send an email message from a specific service book If you are using your handheld with multiple service books, you can select the account from which you want to send messages. 1. On the Home screen, click the Compose icon. The To screen appears. 2. Select a contact and click the trackwheel to view the menu. Click Email. 3.
Sending and reading email and PIN messages Note: If you are replying to or forwarding a message, you cannot select the service book from which you want to send the message. The reply or forwarded message must be sent through the same service book as the original message. You can set your default service book on the Message Services screen. On the Home screen, click the Options icon. The Options screen appears. Click Message Services. Refer to "Message Services" on page 226 for more information.
Sending and reading email and PIN messages 4. After your message is complete, click the trackwheel to view the menu. Click Send. You return to the Messages screen. If you are in an area of wireless coverage that is sufficient for sending PIN messages, a check mark appears beside the message within a short period of time. This icon indicates that your message was transmitted successfully.
Sending and reading email and PIN messages Icon Description message has been opened email message has been filed (You can only file email messages if you have integrated your handheld with an enterprise email account.) importance level of email message is high Setting message options You can change the settings for all email or PIN messages or only for the one that you are currently composing. To set message options You can customize the following message options for all email and PIN messages.
Sending and reading email and PIN messages 2. Click the trackwheel to view the menu, and then click Options. The Message List Options screen appears. 3. In the field that you want to set, press SPACE to scroll through your options. Release SPACE when you set the option to your preference. Message List Options screen - setting options 4. After you edit the fields, click the trackwheel to view the menu, and then click Save. You return to the Messages screen.
Sending and reading email and PIN messages Current Message Options screen - setting options 5. Click the trackwheel to view the menu, and then click Save. Note: If you send a message with high importance, an exclamation mark appears beside the message on the Messages screen. Inserting symbols You can insert symbols into your messages from your handheld symbols library. To insert symbols 1. On the Home screen, click the Compose icon. The To screen appears. 2.
Sending and reading email and PIN messages Composing a message - inserting symbols 4. Select the symbol that you want to use, and then click the trackwheel to insert it in your message. (You can also press the associated letter that appears under the symbol.) The symbol is inserted in the message. Tip: You can also insert symbols on the New Address, Edit Address, Search Messages, and New AutoText screens by pressing SYM. To insert bullet characters into your messages, press SYM.
Sending and reading email and PIN messages Formatting your messages Your handheld has automatic formatting capabilities that can reduce your typing time. It also has an AutoText feature that automatically replaces certain text that you type with preprogrammed text. Automatic capitalization When you compose a message, you do not have to press SHIFT to capitalize letters; your handheld has two methods of capitalizing letters.
Sending and reading email and PIN messages Number lock You can activate number-lock (NUM-lock) mode to type numbers without pressing alt. Press LEFT SHIFT + ALT. NUM-lock mode is activated and you can type numbers on any screen. Press ALT again to turn off NUM-lock mode. Using AutoText Your handheld’s AutoText feature automatically replaces certain text that you type with preprogrammed text.
Sending and reading email and PIN messages Composing a message - incorrect spelling 3. When you press SPACE, the correctly spelled word replaces the error. Composing a message - AutoText-corrected spelling To add a new AutoText entry 1. On the Home screen, click the Options icon. The Options screen appears. 2. Click AutoText. The AutoText screen appears with a list of default AutoText entries. 3. Click the trackwheel to view the menu, and then click New. The AutoText: New screen appears. 4.
Sending and reading email and PIN messages Note: If you select SmartCase, the capitalization of the AutoText entry changes depending on the context of the sentence in which it is used. For example, if the word appears at the beginning of a sentence, it is capitalized automatically. If you select Specified Case, the capitalization of the AutoText entry appears exactly as you have typed it in the Replace field. 6.
Sending and reading email and PIN messages 2. Click AutoText. The AutoText screen appears with a list of default AutoText entries. 3. Click the trackwheel to view the menu, and then click New. The AutoText: New screen appears. 4. In the Replace field, type a keyword. For this example, type a short form for the date. 5. In the With field, click the trackwheel to view the menu, and then click Insert Macro. The Insert Macro dialog box appears. 6.
Sending and reading email and PIN messages 2. Click AutoText. The AutoText screen appears with a list of default AutoText entries. 3. Type the first letter, or first few letters, of the entry that you want to find. For this example, type the letter t. The screen displays the word Find, followed by the letter t. 4. The AutoText list displays the entries beginning with the letter t. Select the desired entry or type additional letters to further specify entries.
Sending and reading email and PIN messages 3. Click the trackwheel to view the menu, and then click Delete. A dialog box appears confirming that you want to delete the entry. Click Delete. You return to the AutoText screen and the entry is no longer listed. Using cut, copy, and paste You can cut, copy, and paste text in email, PIN, and SMS messages, Address Book entries, phone call notes, memos, appointments, notification profiles, web pages, and tasks.
Sending and reading email and PIN messages Using the Find feature Your handheld’s Find feature locates specific words and numbers within sent and received messages. You can use this feature in the Messages, Saved Messages, and Search Messages applications. The Find feature differs from the Search Messages application because the Search Messages application allows you to specify search terms to locate specific messages and phone call logs.
Sending and reading email and PIN messages 4. Type a word or number that you want to locate within the message and click the trackwheel. The cursor moves to the first occurrence of the word or number that you specify. 5. After you locate a specific word or number, you can search for that word or number again. Click the trackwheel to view the menu, and then click Find Next. Received email message menu - Find Next item The next occurrence of the word or number that you typed is selected.
Sending and reading email and PIN messages 3. After you compose your message, click the trackwheel to view the menu, and then click Attach Address. The Attach screen appears, listing all of your contacts. 4. Select a contact and click the trackwheel to view the menu. Click Continue. 5. You return to your message and the Address Book entry for the contact that you selected is added to your message. Click the trackwheel to view the menu, and then click Send.
Sending and reading email and PIN messages 3. While you are composing the message, click the trackwheel to view the menu. Click either Add To, Add Cc, or Add Bcc. For this example, click Add Cc. The Select Address screen appears, listing your contacts. To screen menu - Add Cc item 4. Select a name and click the trackwheel to view the menu. Click Email. Continue to add names until all desired recipients are added to the message.
Sending and reading email and PIN messages Note: By following this procedure, the recipient’s address information is NOT added to your Address Book. To send a message to a one-time recipient 1. On the Home screen, click the Compose icon. The To screen appears. 2. Select [Use Once] and click the trackwheel to view the menu. Click a send method (either email or PIN). For this example, click Email. The One Time Email screen appears. To screen menu - Email item 3. Type your contact’s email address.
Sending and reading email and PIN messages To send messages using links 1. On the Home screen, click the Messages icon. The Messages screen appears. 2. Select a received message that contains a link. Click the trackwheel to view the menu, and then click Open. 3. Select the email address link or PIN link to which you want to send a message. For this example, select an email address link. Click the trackwheel to view the menu. Click a send method (either email or PIN). For this example, click Email. 4.
Sending and reading email and PIN messages To customize the auto signature 1. In the BlackBerry Desktop Manager, double-click the Redirector Settings icon. The Redirector Settings window appears. 2. On the General tab, in the Auto signature section, click in the text box. Edit this text to customize your auto signature. 3. Click OK to return to the BlackBerry Desktop Manager. Note: The auto signature is only appended to email messages; it is not appended to PIN messages.
Sending and reading email and PIN messages Composing a message - specifying delivery confirmation 4. Type your message. Click the trackwheel to view the menu, and then click Send. After the message has been delivered to the recipient’s handheld, you receive a new message indicating that your sent message has arrived.
Sending and reading email and PIN messages File Message: This action files the current email message in a folder that you specify. If you reconcile your email messages between your handheld and your desktop, email messages that are filed on your handheld are moved to the corresponding desktop folder. Refer to "Filing email messages" on page 86 for more information.
Sending and reading email and PIN messages PIN: This option sends a PIN message to the sender or a recipient of the open email or PIN message. This option is only available when your cursor is in the From or To field of the open message and a PIN is saved in your Address Book for this contact. Call: This option places a phone call to the sender or a recipient of the open email message.
Sending and reading email and PIN messages Receiving long email messages Occasionally, an email message that you receive might be larger than the size that the network can transmit to your handheld at one time. In this case, the maximum amount of data is sent to your handheld and the rest remains at your desktop. You can receive the rest of the message in 2-KB sections.
Sending and reading email and PIN messages Managing attachments You might receive an email or PIN message on your handheld that contains an attachment. You can view Address Book attachments that are sent from other handhelds, and then add them to your Address Book. Refer to "To add addresses from received messages and phone call logs" on page 112 for more information.
Sending and reading email and PIN messages Open email message with Address Book attachment 3. With your cursor in the name of the Address Book attachment, click the trackwheel to view the menu, and then click View Attachment. A virtual business card appears listing contact information. 4. Click the trackwheel to view the menu. If the contact is already in your Address Book but you want to update the information, click Update Address.
Sending and reading email and PIN messages Received email message with file attachment 3. Click the trackwheel to view the menu, and then click Forward. The Select Address screen appears. 4. Select a recipient and click the trackwheel to view the menu, and then click Email. Type any additional text that you want to add to the message. Your message includes the file attachment. 5. Click the trackwheel to view the menu. Click Send.
Sending and reading email and PIN messages attachment. Click the trackwheel to view the menu, and then click Open Attachment. The details of the meeting are displayed. Tips for sending and reading email and PIN messages Composing messages • Press C to compose a new message on the Home screen or in the Messages or Saved Messages applications. • Press ALT and roll trackwheel to scroll horizontally in any application in which you can type or view text.
Sending and reading email and PIN messages Reading messages • To open messages quickly, on the Messages screen, press ENTER or double-click the trackwheel. • Hold ALT and roll the trackwheel to move up or down a page in the Messages application. • Press ENTER to move down a page in an open message. Press ALT + ENTER to move up a page. • Press T to go to the top of a list or received message. • Press B to go to the bottom of a list or received message.
Chapter 3 Sending and reading SMS messages This section provides information on the following topics: • Sending an SMS message • Setting SMS options • Using AutoText in SMS messages • Sending to one-time recipients • Sending messages using links • Reading SMS messages • Removing the history from SMS messages • Tips for sending and reading SMS messages
Sending and reading SMS messages You can send and receive SMS messages of up to 160 characters to SMS-compatible numbers. An SMS-compatible number is a phone number (Work, Home, Mobile, or Pager) that has SMS capabilities. You can locate your handheld’s SMS-compatible phone number on the Subscriber Identity Module (SIM) card screen. If a phone number does not appear on this screen, contact your service provider or network operator.
Sending and reading SMS messages 3. Type your message. As you type, the number of characters that you have typed appears in the upper right corner of the screen. SMS messages are limited to 160 characters. Tip: If you type more characters than the message can accommodate, a Field Full message appears. Press BACKSPACE to delete some of the characters. 4. After you compose your message, click the trackwheel to view the menu, and then click Send. You return to the Messages screen.
Sending and reading SMS messages Icon Description unread message transmission error message returned, message transmission error new, unread message has been received message has been opened Setting SMS options You can customize message options for your SMS messages. Refer to "SMS" on page 230 for more information. Using AutoText in SMS messages Your handheld’s AutoText feature automatically replaces certain text that you type with preprogrammed text.
Sending and reading SMS messages 1. On the Home screen, click the Options icon. The Options screen appears. 2. Click AutoText. The AutoText screen appears with a list of default entries. Click the trackwheel to view the menu, and then click New. The AutoText: New screen appears. 3. In the Replace field, type a short form for the message that you use frequently. For this example, type the text jnoon. 4. In the With field, type the replacement text.
Sending and reading SMS messages The new AutoText entry appears in the AutoText entries list, in alphabetical order. When you use this AutoText entry in a message and press SPACE, the corresponding text is inserted into your message. Note: Any AutoText entries that you create work in email, PIN, and SMS messages. You can edit, delete, or search for AutoText entries at any time. Refer to "Using AutoText" on page 49 for more information on using AutoText.
Sending and reading SMS messages 4. When you press SPACE, the keyword is replaced with the text that you specified. For this example, jnoon is replaced with Join me for lunch at Joe’s at noon? SMS message - AutoText-replaced text 5. After you compose your message, click the trackwheel to view the menu, and then click Send. You return to the Messages screen. Sending to one-time recipients You can send an SMS message without adding the recipient to your Address Book, by selecting the [Use Once] option.
Sending and reading SMS messages To screen menu - SMS item 3. Type an SMS-compatible phone number for your contact. Click the trackwheel to view the menu, and then click Continue. Note: When you type your contact’s SMS-compatible number, include the country code and the area code. If you have set your smart dialing options in the Phone application, you do not need to type the country code and area code. Refer to "Setting smart dialing options" on page 144 for more information. 4. Type a message.
Sending and reading SMS messages 4. Type your message. After you compose your message, click the trackwheel to view the menu, and then click Send. You return to the Messages screen, and you can view the status of your sent message. Note: Links can also appear in the other handheld applications. You can send SMS messages from any of those applications by following the procedure described above.
Sending and reading SMS messages 3. The new message appears on your screen at the top of a session view. A session view shows the messages that have been sent to or received from the contact, enabling you to read your SMS message in context. If necessary, use the trackwheel to scroll to view the earlier messages.
Sending and reading SMS messages PIN: This option sends a PIN message to the sender or a recipient of the open SMS message. This option is only available when your cursor is at the top of the open SMS message and a PIN is saved in your Address Book for this contact. Call: This option places a phone call to the sender or a recipient of the open SMS message. This option is only available if a phone number is saved in your Address Book for this contact.
Sending and reading SMS messages To remove SMS message history 1. On the Home screen, click the Messages icon. The Messages screen appears. 2. Select a sent or received SMS message and click the trackwheel to view the menu. Click Open. Note: The Remove History menu option is only available if you select an SMS message that contains a history. 3. The message appears on your screen at the top of a session view.
Sending and reading SMS messages Tips for sending and reading SMS messages Composing messages • Press C to compose a new message on the Home screen or in the Messages or Saved Messages applications. • Hold ALT and roll the trackwheel to scroll horizontally in any application in which you can type or view text. • Press SPACE twice to insert a period when you are typing text (the letter that follows the period is capitalized automatically).
Sending and reading SMS messages • Press T to go to the top of the message list. Press B to go to the bottom. • Press N to go to the next date on the Messages screen. • Press P to go to the previous date on the Messages screen. • Press U to go to the next unread item on the Messages screen. • Press R in an open SMS message or on the Messages screen to reply to the sender. • Press F in an open message or on the Messages screen to forward the message.
Chapter 4 Managing messages and phone call logs This section contains information on the following topics: • Filing email messages • Searching messages and phone call logs • Saving messages • Editing messages • Resending messages • Marking messages as unopened • Marking messages as opened • Deleting messages and phone call logs • Managing phone calls on the Messages screen • Tips for managing messages and phone call logs Note: Some of the following procedures apply to email messages only
Managing messages and phone call logs Filing email messages After you install the desktop software and reconcile your email messages, you can file email messages into folders. Refer to the Intellisync Online Help that is included with your package for more information on email reconciliation. The first time that you reconcile your email messages between your handheld and your desktop, the names and structure of the folders in your desktop email program are imported to your handheld.
Managing messages and phone call logs 3. Select the folder in which you want to store the message. To expand the folders that appear on the Select Folder screen, select a folder that has a plus sign (+) beside it, click the trackwheel to view the menu, and click Expand. Tip: To collapse folders, select a folder with a minus sign (-) beside it, click the trackwheel to view the menu, and then click Collapse. 4.
Managing messages and phone call logs Tip: You can also search for messages on the Messages and Saved Messages screens. You do not need to complete all the fields on the Search Messages screen. The more fields that you complete, the narrower the search is. Integration with enterprise email account You can only search for the email messages that you have saved in folders if you have integrated your desktop software with an enterprise email account.
Managing messages and phone call logs Search screen - specifying keywords Integration with enterprise email account If you are searching for email messages, select the folder in which you want to search. The default is All Folders, but you can select a specific folder. In the Folder field, press SPACE. The Select Folder screen appears, listing the structure of your folders. Select the folder in which you want to search and click the trackwheel to view the menu. Click Select Folder.
Managing messages and phone call logs 7. In the Type field, press SPACE to select the type of messages that you want to find. Select from All, Email, SMS, and Phone. 8. After you set the terms of your search, click the trackwheel to view the menu. • To perform a one-time search without saving any of the terms that you have specified, click Search. • To save the terms of your search, click Save. The Save Search screen appears. In the Title field, type a name for this set of search terms.
Managing messages and phone call logs • Selecting a very specific folder limits the scope of your search. If you search a low-level folder and do not find any email messages with your search terms, return to a higher-level folder and select a less-specific folder to search. • If you select a folder for your search but want to return to searching in All Folders, in the Folder field, click the trackwheel to view the menu, and then click All Folders. To recall a search 1.
Managing messages and phone call logs Search screen menu - Edit Search item 4. Change any of the information in the fields. After you make your changes, click the trackwheel to view the menu, and then click Save. The results of your search are displayed on the Search Results screen. To edit a search once 1. On the Home screen, click the Search Messages icon. The Search screen appears. 2. Click the trackwheel to view the menu, and then click Recall. Your saved searches are listed. 3.
Managing messages and phone call logs 4. You can edit any of the fields. After you make your changes, click the trackwheel to view the menu. If you do not want to save the changes, click Search. Tip: If you want to save your changes, click Save Search. The Save Search screen appears. Click the trackwheel to view the menu and click Save. To delete a search 1. On the Home screen, click the Search Messages icon. The Search screen appears. 2. Click the trackwheel to view the menu and click Recall.
Managing messages and phone call logs Note: Phone call logs are not listed as part of the sender or recipient search. 1. On the Home screen, click the Messages icon. The Messages screen appears. 2. Select a message from a sender or recipient for whom you want to search. For this example, to search for all messages that relate to a particular sender, select a received message and click the trackwheel to view the menu. Click Search Sender.
Managing messages and phone call logs 2. Select an email or PIN message that has a subject for which you want to search. Click the trackwheel to view the menu, and then click Search Subject. Messages screen menu - Search Subject item All email or PIN messages with that subject appear, including sent messages, replies, and forwarded messages. Saving messages Save important messages by copying them to a separate list on your handheld.
Managing messages and phone call logs Open message - Marking item as saved dialog box 4. Click the trackwheel to view the menu and click Close. The Messages screen appears. Press ESC to return to the Home screen. 5. Click the Saved Messages icon. The Saved Messages screen appears with a copy of the message. The original message remains on the Messages screen. Saved Messages screen - saved message After the message is saved, you can delete the message from the Messages screen.
Managing messages and phone call logs Warning: If you delete a message from the Messages screen and from the Saved Messages screen, the message no longer appears anywhere on your handheld. 1. On the Home screen, click the Saved Messages icon. The Saved Messages screen appears. 2. Select a saved message and click the trackwheel to view the menu. Click Delete. 3. A dialog box appears prompting you to confirm that you want to delete the message. Click Delete.
Managing messages and phone call logs Composing a message menu - Save Draft item A icon beside the email or PIN message indicates that the message is saved but has not been sent. Open the message to resume composing it. You can choose to save or send the message. Editing messages After you send an email or PIN message, you can edit its text and add or change a recipient, and then send it again. To edit an email or PIN message 1. On the Home screen, click the Messages icon. The Messages screen appears.
Managing messages and phone call logs Opened message menu - Edit Message item 4. You can make any changes to the message. After you make any changes, click the trackwheel to view the menu and click Send. You return to the Messages screen. Tip: You can use your handheld’s cut, copy, and paste feature when you edit messages. Refer to "Using cut, copy, and paste" on page 54 for more information. To change addresses 1. On the Home screen, click the Messages icon. The Messages screen appears. 2.
Managing messages and phone call logs You return to the Messages screen and the edited message is sent to the new recipient. Note: You can also change the address of a message when you are composing it. In the message, scroll to the To field to select the recipient of the message. Click the trackwheel to view the menu and click Change Address. Select the new recipient and click the trackwheel to view the menu. Click the send method (either email or PIN).
Managing messages and phone call logs When you resend a message that was sent successfully on the first attempt, a copy of the original message is sent and the original message remains on the Messages screen. When you resend a message that was not sent successfully on the first attempt, the original message is sent again. Marking messages as unopened You can mark email, PIN, or SMS messages on your handheld as unopened.
Managing messages and phone call logs Integration with enterprise email account If you have integrated your desktop software with an enterprise email account, you can mark an email message that has already been read on your desktop as unopened on your handheld. When you synchronize your handheld with your desktop, the message is marked as opened on both your handheld and your desktop.
Managing messages and phone call logs 2. Select a date field. Click the trackwheel to view the menu and click Mark Prior Opened. Messages screen menu - Mark Prior Opened item All messages in the list prior to the date that you select are marked as opened. Deleting messages and phone call logs Although your handheld has ample memory space for storing email, PIN, and SMS messages and phone call logs, you should delete unnecessary items to manage your list more efficiently.
Managing messages and phone call logs Messages screen menu - Delete item 3. A dialog box appears prompting you to confirm that you want to delete the item. (This dialog box appears only if Confirm Delete is enabled on the Message List Options screen.) Click Delete. You return to the Messages screen and the message or phone call log is no longer listed. Note: You can delete an open message. You can also delete messages from the Search Messages and Saved Messages screens.
Managing messages and phone call logs Messages screen menu - Delete Prior item 3. A dialog box appears prompting you to confirm that you want to delete all items prior to and including that date. Click Delete. You return to the Messages screen and you can see that the items are no longer listed.
Managing messages and phone call logs Message List Options screen - Delete On field 4. Click the trackwheel to view the menu, and then click Save. To test this feature, delete an email message on your handheld that you no longer need. Reconcile your email messages using the Intellisync tool. Refer to the Intellisync Online Help for more information on reconciling email. The message is deleted from your desktop and your handheld.
Managing messages and phone call logs To place phone calls from the Messages application You can place a phone call from the Messages application. 1. On the Home screen, click the Messages icon. The Messages screen appears. 2. Click the trackwheel to view the menu and click Place Call. The Select Address screen appears. 3. Select the contact that you want to call and click the trackwheel to view the menu. Click Call.
Managing messages and phone call logs Tips for managing messages and phone call logs • Press ALT + I to view all incoming messages on the Messages or Saved Messages screens. • Press ALT + O to view outgoing messages on the Messages or Saved Messages screens. • Press ALT + P to view all phone call logs on the Messages or Saved Messages screens. • Press ALT + S to view all SMS messages on the Messages or Saved Messages screens.
Chapter 5 Using the Address Book application This section provides information on the following topics: • Setting Address Book options • Adding addresses • Adding pauses and waits • Changing user-defined field names • Managing Address Book entries • Using the SIM Phone Book application • Tips for using the Address Book application
Using the Address Book application Setting Address Book options You can customize the following Address Book options. • Sort By: Select how you want to sort the addresses in your Address Book. By default, this option is set to First Name. • Confirm Delete: Select whether you want to be prompted to confirm that Address Book entries should be deleted permanently. By default, this option is set to Yes.
Using the Address Book application Note: You can also open and edit your Address Book options on the To screen when you select the recipients for your messages or phone calls. Adding addresses You can add contacts to your handheld Address Book to create a database. You can add addresses to your Address Book manually, from messages, and from links. You can also add and update contacts from the Phone screen.
Using the Address Book application Tip: You can save up to three email addresses for the same contact. To add another email address, click the trackwheel to view the menu and click Add Email Address. An additional Email field appears on the New Address screen. When you compose an email message to a contact with multiple email addresses, you are prompted to select which address to use. 4. To save your contact information, click the trackwheel to view the menu and click Save.
Using the Address Book application 3. Add any additional information that you want to include for this contact. 4. Click the trackwheel to view the menu, and then click Save. The contact is added to your Address Book and you return to the open message. To add addresses from links You can also add contacts to your Address Book from links that appear in your messages. 1. On the Home screen, click the Messages icon. The Messages screen appears. 2. Open a received message that contains a link.
Using the Address Book application To update addresses from the Phone screen 1. On the Home screen, click the Phone icon. The Phone screen appears. 2. Select a number that is listed on the Phone screen. To add this phone number to an existing contact, click the trackwheel to view the menu and click Copy. 3. Click the trackwheel to view the menu, and then click View Address Book. 4. Select the contact whose Address Book entry you want to update and click the trackwheel to view the menu. Click Edit.
Using the Address Book application Title: Type your contact’s job title. This field accepts letters, numbers, and symbols. Work: Type your contact’s business phone number. This field accepts numbers, parentheses, and the x, –, +, *, #, and . characters, which can be typed without pressing ALT. Home: Type your contact’s home phone number. This field accepts numbers, parentheses, and the x, –, +, *, #, and . characters, which can be typed without pressing ALT.
Using the Address Book application State/Prov: Type your contact’s state or province. This field accepts letters, numbers, and symbols. ZIP/Postal Code: Type your contact’s ZIP code or postal code. This field accepts letters and numbers. You must press ALT to type numbers in this field. Country: Type your contact’s country. This field accepts letters, numbers, and symbols. User 1, User 2, User 3, User 4: Customize these fields to type special information for each contact.
Using the Address Book application To add pauses and waits 1. On the Home screen, click the Address Book icon. The Find screen appears. 2. Open an existing Address Book entry or create a new one. 3. In the Work, Home, Mobile, or Pager field, type the first part of the phone number and click the trackwheel to view the menu. 4. Click Add Wait or Add Pause. Add the remaining part of the phone number. 5. Click the trackwheel to view the menu and click Save.
Using the Address Book application New Address screen menu - Change Field Name item 4. Click Change Field Name. Delete the current name of the field. Type a new field name and click the trackwheel. The field name is changed for all of your contacts. Managing Address Book entries You can view, search, edit, and delete the Address Book entries on your handheld. To view Address Book entries 1. On the Home screen, click the Address Book icon. The Find screen appears. 2.
Using the Address Book application 2. Type the first letter, or letters, of the name of the contact that you want to find. The letter or letters that you type appear at the top of the screen. 3. Your handheld searches the first, last, and company names of contacts to find the first instance of the letters that you type. As you type more letters for your search, fewer matches appear. 4. To return to your complete list of contacts, click the trackwheel to view the menu and click View All.
Using the Address Book application Using the SIM phone book application With your handheld Address Book, you can also use the abbreviated dialing numbers (ADNs) and service dialing numbers (SDNs) that are saved on your SIM card to place calls. You can view, add, edit, and delete ADN and SDN phone book entries. Note: Depending on your service provider’s plan, some applications might not be available on your handheld.
Using the Address Book application To add a SIM phone book entry You can add ADN phone book entries to your SIM card. If your SIM card is full or if your SIM card has not been provisioned to allow SIM phone books, you cannot add a phone book entry. 1. On the Home screen, click the Address Book icon. The Find screen appears. 2. Click the trackwheel to view the menu and click SIM Phone Book. The Find screen appears, with the message Loading SIM Phone Book. 3.
Using the Address Book application To add SIM phone book entries to the Address Book If contacts in your SIM phone book are not saved in your handheld Address Book, you can add them. 1. On the Home screen, click the Address Book icon. The Find screen appears. 2. Click the trackwheel to view the menu and click SIM Phone Book. The Find screen appears, with the message Loading SIM Phone Book. 3. Select the entry that you want to add to your Address Book.
Using the Address Book application Tips for using the Address Book application • Press number keys, without using ALT, to insert numbers in the Work, Home, Mobile, Pager, Fax, and PIN fields. • Press SPACE to insert the at sign (@) and periods in an Email field. • Type the first letters of the name, or the initials separated by a space, to find a specific contact on the Find screen. • Type your contact’s full name in the First field and press ENTER.
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Chapter 6 Using the Phone application This section provides information on the following topics: • Placing phone calls • Answering phone calls • Ending phone calls • Using shortcuts when you place calls • Setting the volume • Putting phone calls on hold • Muting phone calls • Placing phone calls to one-time recipients • Placing phone calls using links • Managing phone calls on the Phone screen • Customizing Phone options • Calling voice mail • Using phone call notes • Using pause
Using the Phone application Note: Depending on your service provider’s plan, the Phone application might not be available on your handheld. Contact your service provider or network operator for more information on available services. To use certain features of the Phone application, such as call waiting, call forwarding, call barring, and caller identification, you must subscribe to them. Contact your service provider or network operator for more information.
Using the Phone application Select Address screen menu - Call item Note: If you have specified more than one phone number for a contact, you are prompted to select the phone number that you want to call. If you have entered x or ext in the Work, Home, and Mobile fields to specify a phone number extension, you are prompted to dial the extension. In the Dial Extension dialog box, click Dial. Refer to "Adding addresses" on page 111 for more information on adding contacts to your Address Book.
Using the Phone application Active Call screen To end the call, click the trackwheel to view the menu. Click End Call. The handheld beeps to indicate that the call has ended. On the Active Call screen, you can also press ESC to end the call. To exit the phone application and return to the last application in which you were working before you received the phone call, click the trackwheel to view the menu and then click Close. The Home screen appears. Select the appropriate application icon.
Using the Phone application Icon Description phone call in progress; this icon appears on the Active Call screen and records the length of the call indicates the current volume level; this icon appears on the Active Call screen phone call is muted; this icon appears on the Active Call screen phone call is in progress; this icon appears in the handheld status section of the screen in the handheld’s applications while you are connected to a phone call and records the length of the call indicates the curr
Using the Phone application Icon Missed Call Voicemail Voicemail Description with the text Missed Call, this icon indicates an opened missed call; this icon appears on the Messages screen if you have voice mail enabled on your account, this icon, with the text Voicemail, appears beside the unopened message when a new voice mail message is waiting; this icon appears on the Messages screen if you have voice mail enabled on your account, this icon, with the text Voicemail, appears beside the opened messag
Using the Phone application • If you are not connected to any other phone calls and want to answer the call and put the caller on hold, click Answer And Hold. You are connected to the call but it is put on hold immediately. To resume your call, click the trackwheel to view the menu, and then click Resume. • If you are already connected to a phone call but have finished your conversation and want to answer the incoming call, click Answer - Drop Current.
Using the Phone application Note: While you are connected to more than one call, the End Call, Swap, Join, Volume, Mute, and Notes items appear on the menu of the other handheld applications. Ending phone calls When you finish with your call, click the trackwheel to view the menu. Click End Call. The handheld beeps to indicate that the call has ended. Phone screen menu - End Call item Tip: On the Active Call screen, press ESC to end the phone call. The handheld beeps to indicate that the call has ended.
Using the Phone application Using shortcuts when you place calls Your handheld has built-in shortcuts that you can use when you place calls. To dial phone numbers quickly To quickly place calls on the Phone screen, press SPACE. The Enter Phone Number dialog box appears. Type the phone number and click Call. Tip: To type a phone number extension, hold the 8 key. When the letter X appears, release the 8 key. Type the phone number extension.
Using the Phone application Setting the volume While you are connected to a phone call, scroll the trackwheel to change the volume for your handheld’s Phone application. Scroll up to increase the call’s volume or scroll down to decrease the volume. The volume level that you set is used for all Phone applications.
Using the Phone application Muting phone calls You can mute phone calls on your handheld, so that you can hear your contact but your contact cannot hear you. When a call is muted, the mute icon appears as a line through the phone call in progress icon. When you mute the phone call, the handheld plays a tone to indicate that the call is muted. To mute phone calls 1. On the Home screen, click the Phone icon. The Phone screen appears. 2.
Using the Phone application 3. Type the phone number, and then click Call. Phone screen - placing a one-time call Your handheld dials the number that you typed. Tip: To place one-time phone calls on the To screen, use the [Use Once] option. To type a phone number extension, hold the 8 key. When the letter X appears, release the 8 key. Type the phone number extension. Placing phone calls using links Your handheld recognizes phone numbers in the body of messages and converts them into links.
Using the Phone application Managing phone calls on the Phone screen The last 20 contacts that you called are listed on the Phone screen. You can sort your list of contacts by name, most recently called, or most used. When the Phone screen appears, the last number that you called is selected. Note: If you have placed or received a phone call from a contact who is not in your Address Book, the Phone screen only shows the phone number.
Using the Phone application Note: When you delete items from the Phone screen, you delete those contacts from the list on the screen. You do not delete the contacts from your handheld Address Book. Customizing Phone options You can customize the following Phone options. • Call Logging: Set whether you want your phone calls to appear on the Messages screen. You can also set which types of calls to log.
Using the Phone application Customizing call logging By default, your handheld logs all calls that you place or receive on the Messages screen. You can customize the Phone application so that your calls do not appear on the Messages screen. You can also specify which calls should be logged. To customize call logging 1. On the Home screen, click the Phone icon. The Phone screen appears. 2. Click the trackwheel to view the menu, and then click Options. The Phone Options screen appears. 3.
Using the Phone application 2. Click the trackwheel to view the menu, and then click Options. The Phone Options screen appears. 3. Click Call Barring. If your SIM card is provisioned for call barring, the Call Barring screen appears. 4. To bar incoming calls, select an option in the Incoming Calls section. You can select either All Incoming or Incoming If Roaming. Click the trackwheel to view the menu, and then click Enable. The Enter Password dialog box appears. 5. Type your call barring password.
Using the Phone application To disable call barring 1. On the Home screen, click the Phone icon. The Phone screen appears. 2. Click the trackwheel to view the menu, and then click Options. The Phone Options screen appears. 3. Click Call Barring. If your SIM card is provisioned for call barring, the Call Barring screen appears. 4. Select the call barring option that you want to disable and click the trackwheel to view the menu. Click Disable. 5.
Using the Phone application 2. Click the trackwheel to view the menu, and then click Options. The Phone Options screen appears. 3. Click General Options. The General Options screen appears. 4. Select the field that you want to set, and then press SPACE to scroll through your options. Release SPACE when you set the option to your preference. 5. After you edit the fields, click the trackwheel to view the menu, and then click Save.
Using the Phone application 7. Select Unanswered Calls and click the trackwheel to view the menu. Click Edit. The Edit Forwarding Profile screen appears. 8. Type phone numbers in the Busy, No Answer, and Unreachable fields. 9. Click the trackwheel to view the menu, and then click Save. You return to the Call Forwarding screen. To enable a call forwarding profile 1. On the Home screen, click the Phone icon. The Phone screen appears. 2. Click the trackwheel to view the menu, and then click Options.
Using the Phone application You return to the Phone Options screen. You will receive all calls on your handheld. Tip: To quickly disable a call forwarding profile, select it on the Call Forwarding screen and press SPACE. Press SPACE again to enable it. Setting smart dialing options The fields on the Smart Dialing screen specify the dialing properties for your handheld. To set smart dialing options 1. On the Home screen, click the Phone icon. The Phone screen appears. 2.
Using the Phone application 4. In the Corporate Phone field, type the company’s main phone number. Note: If you have configured the other smart dialing options, you do not need to add the area code or the country code to this number. 5. In the Pause Before Extension field, set the amount of time that the handheld should wait before dialing the extension. The default is 2 seconds. Press SPACE to scroll through your options. Release SPACE when you set the option to your preference. 6.
Using the Phone application Note: If your SIM card is provisioned for voice mail and a new voice mail message is received, the Call Voice Mail menu item appears on the menu of all handheld applications. In addition, the voice mail icon appears in the handheld status section of the screen. If your SIM card is not provisioned for voice mail and you have not typed a voice mail access number on the Voice Mail screen, you are prompted to type it before you continue.
Using the Phone application Note: If you delete the phone call log, the call notes are also deleted. You can only edit, forward, and delete call notes if you log phone calls on the Messages screen. On the Call Logging screen of the Phone Options, set the Show Logs In Messages List field to Yes. If you are using a headset with the handheld, you can add call notes while you are connected to a phone call. While you are connected a phone call, click the trackwheel to view the menu, and then click Notes.
Using the Phone application To edit call notes 1. On the Home screen, click the Messages icon. The Messages screen appears. 2. Select the phone call that contains the notes that you want to edit. Click the trackwheel to view the menu, and then click Open. The View Call Log screen appears, listing the details of the phone call and any associated call notes. 3. Click the trackwheel to view the menu, and then click Edit Notes. Make any changes to your call notes.
Using the Phone application View Call Log screen appears, listing the details of the call and any associated call notes. 3. Click the trackwheel to view the menu, and then click Forward. The Select Address screen appears. 4. Select the contact to whom you want to forward the call notes and click the trackwheel to view the menu. Click Email. Note: If you have recorded more than one email address for your contact, you are prompted to select the address to which you want to forward the call notes.
Using the Phone application typed. For this example, select a contact whose Address Book entry contains a phone number with a pause or a wait. 3. Select the contact, and click the trackwheel to view the menu. Click Call. Your handheld dials the number. Note: In the Phone application, click the trackwheel to view the menu and then click View Address to view the Address Book entry for any of your contacts. 4.
Using the Phone application 5. Select the name of the second contact and click the trackwheel to view the menu. Click Call. 6. After you connect to the second call, click the trackwheel to view the menu. Click Join. The Active Call screen shows that you are currently on a conference call with the two recipients. 7. To add another recipient to your call, click the trackwheel to view the menu. Click Hold. Repeat steps 4 to 6 to add additional contacts to your conference call. 8.
Using the Phone application 2. Click the trackwheel to view the menu, and then click Status. The Phone Status screen appears, displaying the phone number for your handheld and the Last Call and Total Calls timers. 3. Select the timer that you want to reset and click the trackwheel to view the menu. Click Clear Timer. The timer is reset to 0:00.
Using the Phone application 2. A dialog box appears with the message Device is locked. Click Emergency Call. 3. Another dialog box appears prompting you to confirm that you want to make the emergency call. Click Yes. 4. Type a recognized emergency phone number and click the trackwheel. Your handheld dials the emergency phone number. Note: When you have a password enabled on your handheld and your SIM card is removed, your handheld locks. Roll the trackwheel. The Device is locked dialog box appears.
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Chapter 7 Using the Browser application This section provides information on the following topics: • Before you begin • Navigating web pages • Setting Browser configuration options • Setting general Browser options • Using the Find feature • Viewing web addresses • Using bookmarks • Using bookmark subfolders • Saving web pages to your Messages screen • Closing the Browser application • Tips for using the Browser application
Using the Browser application Before you begin To use your Browser, you must be in an area with sufficient wireless coverage for browsing web pages. You can browse web pages if GPRS and one or more bars appears with the wireless coverage indicator in the handheld status section of the screen. You might be able to browse web pages if gprs and one or more bars appears with the wireless coverage indicator.
Using the Browser application Navigating web pages You can view web pages by clicking links, by using Previous and Next, or by using your Browser history. You might also be able to open web pages by using specific web page addresses and bookmarks. To open web pages using links 1. On the Home screen, click the Browser icon. The startup screen appears. 2. Select a link and click the trackwheel to view the menu. Click Get Link. Browser screen menu - Get Link item The requested web page appears.
Using the Browser application 2. When you are viewing web pages and you want to return to a web page that you viewed previously, click the trackwheel to view the menu. Click Previous. 3. To return to the web page, click Next. Note: Depending on the web pages that you view, Previous or Next might not appear on the menu. In addition, these menu items might not appear if you select a bookmark or open the Go To dialog box. You can also press ESC to return to a previously viewed web page.
Using the Browser application Go To dialog box - typing a web page address 3. Type the address of the web page that you want to view. Press SPACE to insert a period and press SHIFT + SPACE to insert a slash mark (/). Click OK. The requested web page appears. Note: Depending on your service provider’s plan, you might not be able to use the Go To dialog box. Contact your service provider or network operator for more information. To open web pages using bookmarks 1.
Using the Browser application Setting Browser configuration options Your service provider or network operator automatically configures your Browser application through the Browser service books. These service books set the default Browser settings, such as whether you can use bookmarks, the default page that is loaded when you start the Browser, and the address of your home page. You can view the settings for your current service book on the Browser Configuration screen.
Using the Browser application • Content Mode: Select the type of content that your handheld should accept. Choose from WML & HTML, HTML only, or WML only. By default, this field is set to WML & HTML. • Emulation Mode: Select how the content should be displayed. Choose from RIM, Openwave (WAP), Microsoft IE, MS Pocket IE, or Netscape. By default, this field is set to RIM. • Smart Caching Expire Time: Select how much time should pass before the Browser’s cache is automatically cleared.
Using the Browser application To customize general Browser options 1. On the Home screen, click the Browser icon. The startup screen appears. 2. Click the trackwheel to view the menu, and then click Options. The Browser Options screen appears. 3. Click General Properties. The General Properties screen appears. 4. In the field that you want to set, press SPACE to scroll through your options. Release SPACE when you set the option to your preference. 5.
Using the Browser application Using the Find feature Your handheld’s Find feature locates specific words and numbers within web pages. To use the Find feature in a web page 1. On the Home screen, click the Browser icon. The startup screen appears. 2. Go to the web page on which you want to find a specific word or number. 3. Scroll to the top of the web page. Click the trackwheel to view the menu and then click Find. The Search for dialog box appears.
Using the Browser application 2. After loading the web page, click the trackwheel to view the menu and click Page Address. The Address dialog box appears, displaying the web page address, and the date and time that you last requested the web page. 3. Click OK to close the Address dialog box. Tip: Instead of typing addresses each time that you want to view a specific web page, you can copy and paste web page addresses.
Using the Browser application To add bookmarks 1. On the Home screen, click the Browser icon. The startup screen appears. 2. Open a web page that you want to add to your Browser Bookmarks folder, click the trackwheel to view the menu and click Add Bookmark. The Add Bookmark dialog box appears. Adding a bookmark - Add Bookmark dialog box 3. The title of your bookmark appears in the Title field. If you want to change the title, press BACKSPACE to delete it and type a new one.
Using the Browser application To edit bookmarks 1. On the Home screen, click the Browser icon. The startup screen appears. 2. Click the trackwheel to view the menu and then click Bookmarks. Your list of saved bookmarks appears. 3. Select the saved bookmark that you want to edit and click the trackwheel to view the menu. Click Edit Bookmark. A dialog box displays the address and title of the saved bookmark. 4. Make any changes to the Address and Title fields.
Using the Browser application 3. Select the saved bookmark that you want to remove. Click the trackwheel to view the menu. Browser screen menu - Delete Bookmark item 4. To delete one bookmark, click Delete Bookmark. A dialog box appears confirming that you want to delete the bookmark. (This dialog box appears if the Confirm Delete Bookmarks check box is selected on the General Properties screen of the Browser options.) To delete all the bookmarks in a folder or subfolder, click Remove All Bookmarks.
Using the Browser application Note: If you save your bookmarks in subfolders or specify a different default folder, your saved bookmarks do not appear on the Browser Bookmarks screen. To view your folders and subfolders, click the trackwheel to view the menu and click View Bookmark Subfolders. Expand and collapse your subfolders until you find the one that you want. To create subfolders 1. On the Home screen, click the Browser icon. The startup screen appears. 2.
Using the Browser application 2. Click the trackwheel to view the menu and then click Bookmarks. Your list of saved bookmarks appears. 3. Click the trackwheel to view the menu and click View Bookmark Subfolders. The Bookmarks screen appears. 4. Select the subfolder that you want to set as your default bookmarks folder. Click the trackwheel to view the menu and click Set Default Folder. A confirmation dialog box appears. 5. Click OK.
Using the Browser application Saving web pages to your Messages screen Instead of adding web pages to a bookmarks folder, you can save web pages on your Messages screen. The saved web page appears on your Messages screen with a W icon beside it. On the Messages screen, you can select a saved web page and start the Browser application to view it. To save web pages to your Messages screen 1. On the Home screen, click the Browser icon. The startup screen appears. 2.
Using the Browser application Note: If the web page has already loaded, Save Request does not appear on the menu. When the requested web page has loaded, it is added to the Messages screen. You can open the web page from the Messages screen when it has loaded successfully. Browser icons These icons appear on your screen to indicate the status of a particular web page.
Using the Browser application Closing the Browser application If you receive a message or a phone call while you are browsing web pages, you can switch to a different application without closing the current web page or disconnecting the Browser application from the wireless network. Click the trackwheel to view the menu and then click Hide. When you open the Browser application again, you return to the last web page that you were viewing.
Using the Browser application • Press ESC to return to the previous web page. If no previous web pages are available, you return to the startup screen.
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Chapter 8 Using the Tasks application This section provides information on the following topics: • Setting task options • Adding tasks • Managing tasks • Tips for using the Tasks application
Using the Tasks application Setting task options You can customize the following task options for your handheld. • Sort By: Select how you want to sort your tasks on the Find screen. Choose from Subject, Priority, Due Date, or Status. By default, this option is set to Subject. • Confirm Delete: Select whether you want to confirm the deletion of Task entries. By default, this option is set to Yes. To set task options 1. On the Home screen, click the Tasks icon. The Find screen appears. 2.
Using the Tasks application To add tasks 1. On the Home screen, click the Tasks icon. The Find screen appears. 2. Click the trackwheel to view the menu and click New. The New screen appears. 3. In the Task field, complete the information for the task. Press ENTER. 4. In the Status, Priority, and Due fields, press SPACE to scroll through your options. Release SPACE when you set the field to your preference. 5.
Using the Tasks application Icon Description task has not started or is in progress task is deferred or is waiting task is complete Task fields The New screen contains the following fields: Task: Type the subject of the task. Status: Set the status of the task. Your options are Not Started, In Progress, Completed, Waiting, and Deferred. By default, this option is set to Not Started. Priority: Set the priority of the task. Your options are Normal, High, and Low. By default, this option is set to Normal.
Using the Tasks application 2. Select the task that you want to view or edit, and then click the trackwheel to view the menu. 3. Click Open. The Edit Task screen appears, with the task details listed. Edit the task by changing the fields on this screen. 4. After you view or edit the task, click the trackwheel to view the menu and click Save. You return to the Find screen. Tip: You can use your handheld’s cut, copy, and paste feature when you edit tasks.
Using the Tasks application Tip: To delete all completed tasks, select a task and click the trackwheel to view the menu. Click Delete Completed. You can also delete tasks on the Edit Task screen. Tips for using the Tasks application • Type the first letters of a task to locate it on the Find screen.
Chapter 9 Using the Calendar application This section provides information on the following topics: • Before you begin • Setting Calendar options • Switching views • Navigating the Calendar application • Enabling wireless calendar synchronization • Adding appointments • Viewing and editing appointments • Deleting appointments • Managing meeting requests • Tips for using the Calendar application
Using the Calendar application Before you begin You can synchronize your desktop and handheld Calendars using the Intellisync tool. Refer to the Intellisync Online Help for more information. If you have integrated your desktop software with an enterprise email Integration with enterprise account, you can create, edit, view, and respond to meeting requests from email account your handheld. Refer to "Managing meeting requests" on page 198 for more information.
Using the Calendar application To set Calendar options 1. On the Home screen, click the Calendar icon. The Calendar screen appears. 2. Click the trackwheel to view the menu and then click Options. The Calendar Options screen appears. 3. In the field that you want to set, press SPACE to scroll through your options. Release SPACE when you set the option to your preference. 4. After you edit the fields, click the trackwheel to view the menu and click Save. You return to the Calendar screen.
Using the Calendar application Calendar - Day view Agenda view This view displays only the days on which you have appointments. The appointments appear in chronological order, with the earliest appointments listed at the top of the screen. Each entry in Agenda view includes the start time, subject, and location of the appointment. Two arrows at the top of the screen indicate that you can scroll to view more appointments.
Using the Calendar application Icon Description appointment was initiated with a meeting request appointment has a reminder set appointment has text typed in the Notes field appointment recurs recurring appointment has an exception appointment is an all-day event appointment spans multiple days; this icon appears in Agenda view for Microsoft Outlook users only Week view This view displays the week that you select, and includes any appointments for that week. Today’s date is outlined.
Using the Calendar application Calendar - Week view Month view This view displays the month that you select and includes any appointments for that month. Today’s date is outlined. You can scroll horizontally or vertically through the days of the month. To scroll vertically, hold ALT and roll the trackwheel. Two arrows at the top of the screen indicate that you can scroll to view more appointments. Days with appointments have a black bar to the left of the day.
Using the Calendar application Navigating in the Calendar application You can navigate to specific days or months using the Calendar application. To navigate in Day view 1. On the Home screen, click the Calendar icon. The Calendar screen appears. Verify that you are in Day view. 2. To view a different day of the week, click the trackwheel to view the menu and then click the day that you want to view. The selected day appears. 3.
Using the Calendar application 3. To view the next (or previous) week, click the trackwheel to view the menu, and then click Next Week (or Prev Week). The next (or previous) week appears. Tip: To return to the current week in the current year, click the trackwheel to view the menu and then click Today. The current week is shown and today’s date is selected. You can scroll up past the first day of the week that is displayed on the screen to view the previous week.
Using the Calendar application The date that you select appears in your chosen Calendar view. Tip: To return to today’s date, click the trackwheel to view the menu, and then click Today. Enabling wireless calendar synchronization If you enable wireless calendar synchronization, your desktop Calendar is synchronized with your handheld’s Calendar. Any changes that you make to your desktop Calendar are reflected on your handheld, and vice versa.
Using the Calendar application Note: In the Choose Translator window, Synchronize is selected as the default operation. This operation keeps your handheld and desktop Calendars synchronized over the wireless network. If you change the operation to Import, any change that you make on your desktop Calendar is imported to your handheld Calendar over the wireless network.
Using the Calendar application Adding appointments You can add new appointments to your handheld Calendar. Warning: If you turn off your handheld using the power key or the Turn Power Off icon on the Home screen, Calendar reminders do not turn on the handheld and you are not notified. Set the Auto On/Off feature if you want Calendar reminders to turn on the handheld. Refer to "Auto On/Off" on page 224 for more information.
Using the Calendar application you modify this field, the End field automatically reflects the changes. (If you change the End field, the Duration field is automatically updated.) 5. In the Reminder field, set how much time in advance of the appointment that you want to be notified of it. If you do not want to be reminded of the appointment, set this field to None. Note: If you want your appointment to recur regularly, follow steps 6 through 8.
Using the Calendar application Microsoft Exchange 9. If you are using Microsoft Outlook as your desktop email program, you can set the End field to Never. If you set this field to Never, your appointment recurs perpetually. In the Notes field, type any additional notes for the appointment. After you create the appointment, click the trackwheel to view the menu and then click Save. You return to the Calendar screen.
Using the Calendar application Note: The date of an all-day event does not change when you change the time zone for your handheld. Start: Select the start date and time for the appointment. The defaults are the date and time that are selected before entering the New Appointment screen. You can change the values for this field by pressing SPACE. End: Select the end date and time of the appointment. The defaults are today’s date and one hour after the start time.
Using the Calendar application Managing appointments You can view, edit, and delete appointments in your chosen Calendar view. Viewing and editing appointments You can view or edit appointments at any time. To view and edit appointments in Day, Agenda, or Week view 1. On the Home screen, click the Calendar icon. The Calendar screen appears. Verify that you are in Day, Agenda, or Week view. 2. Select the appointment that you want to view or edit and click the trackwheel to view the menu. Click Open.
Using the Calendar application Tip: To clear a text field, click the trackwheel to view the menu, and then click Clear Field. If you are in Week view and want to view all the appointments for the day that you select, click the trackwheel to view the menu. Click View Appts. The appointments for the selected day appear in Day view. Press ESC to return to Week view. To view and edit appointments in Month view 1. On the Home screen, click the Calendar icon. The Calendar screen appears.
Using the Calendar application Tip: To clear a text field, click the trackwheel to view the menu, and then click Clear Field. If you are in Month view and you click View Appts on the menu, your appointments appear in Day view. Press ESC to return to Month view. Deleting appointments You can maintain your Calendar efficiently by deleting old appointments to free memory space.
Using the Calendar application 2. Select the day on which there are appointments that you want to delete. Click the trackwheel to view the menu, and click View Appts. The appointments for the selected day appear in Day view. 3. Select the appointment that you want to delete and click the trackwheel to view the menu. Click Delete.
Using the Calendar application 2. Click the trackwheel to view the menu, and click New. The New Appointment screen appears. 3. Roll the trackwheel to scroll from field to field, and add information for the meeting. Refer to "Appointment fields" on page 193 for more information on these fields. 4. After you add all the information for the meeting, click the trackwheel to view the menu and click Invite Attendee. Your handheld’s Address Book appears, listing all your contacts. 5.
Using the Calendar application 2. Open the meeting request message. The details of the meeting are shown. 3. Click the trackwheel to view the menu. If you want to send a response without comments, click Accept or Decline. If you want to send a response with comments, click Accept with comments or Decline with comments. The Comments screen appears. Type your comments and click the trackwheel to view the menu. Click Send. A response is sent to the meeting organizer.
Using the Calendar application To edit meeting requests You can only edit the attendee list for a meeting if you are the organizer. 1. On the Home screen, click the Calendar icon. The Calendar screen appears. 2. Open the appointment for which you are the organizer. Make any changes to the fields in this screen. Lotus Domino If you are using Lotus Notes as your desktop email program, you cannot edit the Start, End, Duration, or Time Zone fields for a saved recurring appointment. 3.
Using the Calendar application To cancel meetings If you have wireless calendar synchronization enabled and you delete a meeting from your handheld Calendar, the appointment is removed from your desktop Calendar. No response message is sent to the meeting organizer. If you are the organizer for a meeting and you delete the meeting from your handheld, you can send an email message that cancels the meeting. After you delete the meeting, the Send cancellation to attendees dialog box appears.
Chapter 10 Using the MemoPad application This section provides information on the following topics: • Setting MemoPad options • Adding memos • Managing memos • Tips for using the MemoPad application
Using the MemoPad application Setting MemoPad options You can customize the following MemoPad option for your handheld. • Confirm Delete: Select whether you want to confirm the deletion of memos. By default, this option is set to Yes. To set MemoPad options 1. On the Home screen, click the MemoPad icon. The Find screen appears. 2. Click the trackwheel to view the menu and then click Options. The MemoPad Options screen appears. 3. Press SPACE to scroll through your options.
Using the MemoPad application 2. Click the trackwheel to view the menu and then click New. 3. Type a title for your memo and press ENTER, and then type the body of the memo. If you do not type a title, you cannot save the memo. 4. After you compose the memo, click the trackwheel to view the menu, and click Save. Find screen menu - New item You return to the Find screen and your new memo appears, listed in alphabetical order. Managing memos You can view, edit, and delete memos on your handheld.
Using the MemoPad application To edit memos 1. On the Home screen, click the MemoPad icon. The Find screen appears. 2. Select the memo that you want to edit and click the trackwheel to view the menu. Click Edit. 3. You can add or edit text. Hold ALT and roll the trackwheel to scroll horizontally through the text. Tip: Use your handheld’s cut, copy, and paste features when you edit memos. Refer to "Using cut, copy, and paste" on page 54 for more information.
Chapter 11 Using the Calculator application This section provides information on the following topics: • Performing mathematical operations • Performing measurement conversions • Exiting the Calculator • Tips for using the Calculator application
Using the Calculator application Performing mathematical operations You can use your handheld’s Calculator to perform standard mathematical operations. To perform a calculation 1. On the Home screen, click the Calculator icon. The Calculator screen appears. 2. Use the keyboard to type the first number of the mathematical operation. You can also use the trackwheel to select the numbers that are displayed on the screen. 3. Click the operator that you want to use for this calculation. 4.
Using the Calculator application The converted results are shown on the Calculator’s display. Closing the Calculator On the Calculator screen, click Menu. Click Close. Tips for using the Calculator application • On the Calculator screen, hold ALT and roll the trackwheel to scroll vertically.
Using the Calculator application 210 BlackBerry Wireless Handheld
Chapter 12 Customizing your handheld’s options This section provides information on the following topics: • Setting the Alarm • Using keyboard lock • Customizing notification profiles • Setting the Auto On/Off feature • Using SIM card security • Customizing handheld options • Handheld options
Customizing your handheld’s options Setting the Alarm Your handheld has an Alarm feature that you can set to tone or vibrate at a specific time. You can also specify whether the Alarm should notify you every day or only on weekdays. Warning: If you turn off your handheld using the power key or the Turn Power Off icon on the Home screen, Alarm notifications do not turn on the handheld and you are not notified. Set the Auto On/Off feature if you want Alarm notification to turn on the handheld.
Customizing your handheld’s options Note: When the Alarm notifies you, you can press any key to stop notification, but the Daily Alarm dialog box remains on the screen. Click the trackwheel or press ENTER to close the Daily Alarm dialog box. Alarm fields The Daily Alarm screen contains the following fields: Alarm: Select whether you want the Alarm to notify you. By default, this field is set to Off. Time: Set the time at which you want the Alarm to notify you. By default, this field is set to 00:00.
Customizing your handheld’s options Alarm: Set how your handheld notifies you of the Alarm. Browser: Set how your handheld notifies you of saved web pages. Calendar: Set how your handheld notifies you of appointment reminders. Messages: Set how your handheld notifies you of incoming email, PIN, and SMS messages. Phone: Set how your handheld notifies you of incoming phone calls. Note: Depending on your service provider’s plan, some items might not be available.
Customizing your handheld’s options 7. Repeat steps 4 to 6 to set the notification options for the other items. 8. Click the trackwheel to view the menu and then click Save. Your new notification profile appears on the Profiles screen. Note: After you add a new profile, you must enable it before your customized notification options take effect. Profile fields Each item for which you can be notified contains the following fields.
Customizing your handheld’s options Note: The priority with which email messages are forwarded to your handheld depends on the filter rules that are set in the desktop software and on the server. You can use the Redirector Settings tool to create a new filter that specifies which email messages are forwarded with Level 1 notification. Refer to the Redirector Settings Online Help for more information.
Customizing your handheld’s options Alarm Repeat Notification None Browser Calendar Messages Phone None None None None The following table outlines the default In Holster notification settings for each field of the Loud profile.
Customizing your handheld’s options The following table outlines the default In Holster notification settings for each field of the Discreet profile.
Customizing your handheld’s options The following table outlines the default In Holster notification settings for each field of the Quiet profile.
Customizing your handheld’s options The following table outlines the default In Holster notification settings for each field of the Default profile. Alarm Browser Calendar Messages Phone In Holster Tone Vibrate Vibrate Vibrate Vibrate + Tone Tune BlackBerry 1 BlackBerry 4 BlackBerry 2 BlackBerry 3 Ring 6 Volume High Mute Mute Mute High Number of Beeps 3 1 1 1 1 Repeat Notification None None None None None To edit notification profiles 1.
Customizing your handheld’s options 2. Select the profile that you want to delete and click the trackwheel to view the menu. Click Delete. 3. A dialog box appears prompting you to confirm that you want to delete the profile. Click Delete. You return to the Profiles screen, and the profile is no longer listed. Note: You cannot delete the default notification profiles. Setting the Auto On/Off feature You can set whether you want your handheld to turn on and off automatically at specified times.
Customizing your handheld’s options Weekday Off: Configure the handheld to turn off automatically at a specific time on weekdays. Weekend On: Configure the handheld to turn on automatically at a specific time on the weekend. Weekend Off: Configure the handheld to turn off automatically at a specific time on the weekend. Note: Both Weekday and Weekend options have an Enabled/Disabled field. These fields must be set to Enabled for the handheld to turn on and off automatically.
Customizing your handheld’s options 3. Click the trackwheel to view the menu, and then click Disable Security. The Enter PIN Code dialog box appears. 4. Type your PIN code, and then click the trackwheel. A dialog box with the message Security Disabled appears briefly on the screen. To change the SIM card PIN code 1. On the Home screen, click the Options icon. The Options screen appears. 2. Click SIM Card. The SIM Card screen appears. Verify that Security Enabled appears at the top of the screen.
Customizing your handheld’s options Options screen 3. In the field that you want to set, press SPACE to scroll through your options. Release SPACE when you set the option to your preference. 4. After you edit the fields, click the trackwheel to view the menu, and then click Save. You return to the Options screen. Handheld options The following sections list further information on each of your handheld’s options. About The About screen contains copyright information about your handheld.
Customizing your handheld’s options AutoText The AutoText screen contains a list of all the current AutoText entries. You can add, edit, and delete entries at any time. Refer to "Using AutoText" on page 49 for more information on how to work with AutoText entries. Date/Time Set the date and time on your handheld so that your messages, phone calls, and appointments contain the correct time stamp. Tip: You can update the date and time automatically using the desktop software.
Customizing your handheld’s options You are prompted every time each application attempts to make a connection. If you do not want to be prompted each time that a request is made, select to allow or deny the connection and then select one of the check boxes in the Don't ask this again section at the bottom of the dialog box. Any further connections that the application attempts are allowed or denied, depending on what you select in this dialog box.
Customizing your handheld’s options Integration with new or ISP email account If you have integrated your desktop software with a new or ISP email account, the default Messaging service is Web Client. Integration with enterprise email account If you have integrated your desktop software with an enterprise email account, the default Messaging service is Desktop.
Customizing your handheld’s options outside of your home network’s wireless coverage area, the network that is associated with your home network with the best available wireless coverage is selected. If you set this field to Manual, click the trackwheel to view the menu and click Scan for Networks. The handheld scans for all networks that are associated with your home network and lists them in decreasing order of level of wireless coverage.
Customizing your handheld’s options Screen Contrast: Adjust the screen’s contrast if you are having difficulty seeing the screen. The default contrast level is 15, but you can set it anywhere between 1 and 30. If you are using your handheld in low light, try the backlighting feature. Press the power key to turn on your handheld’s backlighting. Font Family: View the font name. The default is System. Font Size: Set the size of the font to be used on the screen. Choose from 8, 10, or 12.
Customizing your handheld’s options Note: The Lock screen shows your contact information (if you have typed it on the Owner screen) or it prompts you to Press any key. Type the first letter of your password to open the Enter Password dialog box. Type the remaining letters of your password and click the trackwheel to resume using your handheld. After you enable the password, you must type it again to open the Security screen, to connect to the desktop software, and to use the Application Loader.
Customizing your handheld’s options Note: With this option set to Yes, received SMS messages remain on your SIM card. If you do not delete SMS messages from your Messages screen on a regular basis, there might not be enough space on your SIM card to accept incoming SMS messages. If this is the case, you are prompted to delete some SMS messages before your handheld can receive any new SMS messages. Incoming SMS messages are held at the network until there is enough space on your SIM card to accept them.
Customizing your handheld’s options File Total: This field shows the amount of memory, in bytes, that is currently being used. PIN: This field shows your handheld’s personal identification number (PIN). IMEI: This field shows your handheld’s International Mobile Equipment Identity (IMEI) number. Note: You can display this number on the Home or Phone screen, by pressing *#06# + ENTER. Your handheld International Mobile Equipment Identity number appears.
Chapter 13 Troubleshooting This chapter provides information on frequently asked questions and handheld error messages. Frequently asked questions This section provides answers to frequently asked questions about the Alarm, battery, Calendar, maintenance, the Home screen, the LCD screen, messages, punctuation, and storage. Alarm Why is my Alarm not notifying me? • Verify that the Alarm On/Off field is set to On. When the Alarm is set, a bell icon appears on the Home screen.
Troubleshooting Battery Why is my battery depleting quickly? There are several reasons why your battery might deplete quickly. Following these suggestions can help extend battery life: • Limit your use of the backlighting feature. • Enable the handheld’s Auto On/Off feature to conserve the handheld’s battery at night or on weekends. Refer to "Setting the Auto On/Off feature" on page 221 for more information.
Troubleshooting you are enabled on a BlackBerry Enterprise Server version 2.1 or later. Contact your system administrator to determine whether your company is using this server software version. If you use the BlackBerry Desktop Redirector for Microsoft Exchange to forward your email messages, you cannot configure your handheld Calendar for wireless calendar synchronization.
Troubleshooting Messages What is a PIN? PIN stands for personal identification number. Each handheld has a unique address that is similar to a phone number. PINs are up to 8 digits long and cannot be modified or altered. To find the PIN for your handheld, on the Home screen, click Options, and then click Status. I sent a message and an X icon appears where the check mark usually appears.
Troubleshooting Microsoft Exchange If you are Microsoft Outlook user on the Microsoft Exchange server, there are two scenarios that might prevent messages from being deleted on your handheld: • In Microsoft Outlook, on the Tools menu, click Options and select the Other tab. Verify that have not selected the Empty Deleted Items folder upon exit option. If you empty your Deleted Items folder when you close Outlook, there is no method to verify where that message belongs.
Troubleshooting Microsoft Exchange Is your computer turned on? If you are a Microsoft Exchange user and are using the BlackBerry Desktop Redirector and your computer is turned off, messages are not forwarded to your handheld. Your computer must be turned on any time that you want to receive messages on your handheld.
Troubleshooting from which you want to receive email messages. Refer to the Redirector Settings Online Help for more information on selecting folders. Why can I not forward messages from my handheld? If an X icon appears beside the message that you sent, a transmission error occurred that prevented it from being sent. You cannot forward messages that have not been transmitted properly. Open the message and scroll to the top of it. The Message Status field indicates the error.
Troubleshooting storage state. You should store your handheld in a cool, dry place. When you press any keys or click the trackwheel while your handheld is in this state, it does not respond. To reactivate your handheld, insert the battery into your handheld and recharge it. Your stored addresses and messages are preserved while your handheld is turned off. When you turn on your handheld, a dialog box appears on your screen that prompts you to confirm the current date and time.
Troubleshooting Address Book error messages Error Description Duplicate Name If this message appears, you have entered a new contact with the same name as an existing contact and the Allow Duplicate Names field on the Address Book Options screen is set to No. Refer to "Setting Address Book options" on page 110 for more information. Name or Company Name Required If this message appears, you have entered a new contact without adding a name or company name for the contact.
Troubleshooting Error Unable to connect to a WAP gateway at the following address Description If this message appears, the Browser cannot contact the currently configured WAP server. You could be in an area that does not allow service to this particular WAP gateway. Verify that you are in an area of sufficient GPRS wireless coverage. In the handheld status section of the screen, GPRS and one or more bars should appear with the wireless coverage indicator in the upper right corner.
Troubleshooting Error Your device does not currently have any Browser Configuration Service Book Entries Description If this message appears, you might have to register your handheld with the wireless network. Verify that you are in an area of sufficient wireless coverage for sending and receiving email messages. You are in an area of sufficient wireless coverage if GPRS and one or more bars appear with the wireless coverage indicator in the handheld status section of the screen.
Troubleshooting Error Fetch Request Failed because it requires authorization Description The web page that you are attempting to load requires authorization. If a page requires authorization, the Browser attempts to obtain a valid user name and password three times. If you supply three incorrect user name and password combinations, this error appears. This message also appears if you press ESC when the Browser is asking for a user name and password.
Troubleshooting Error Description You are not currently in an area that can handle data communication If this message appears, the Browser cannot retrieve any web pages because you might be in an insufficient wireless coverage area. GPRS and one or more bars should appear with the wireless coverage indicator in the handheld status section of the screen. If you are within an area of GPRS wireless coverage, click the trackwheel to view the menu and click Refresh to reload the web page.
Troubleshooting Error Description WML Page error: Attempting to set a task outside a container If this message appears, the page that you are attempting to view might not be available in WML format, or it might contain incorrect WML tags or attributes. Click the trackwheel to view the menu and click Refresh to reload the web page. If you continue to receive this message when the handheld tries to load a web page, your Browser might be using the wrong content mode for this page.
Troubleshooting Error Description Unable to fetch the following address An error occurred while retrieving the web page. To reload the web page, click the trackwheel to view the menu and click Refresh. If you continue to receive this message, try to load a different web page.
Troubleshooting Calendar error messages Error Description Appointments cannot span midnight If you are using Lotus Notes as your desktop email program, this message appears if you attempt to create an appointment that starts on one date and ends on another. Appointments must start and end on the same day.
Troubleshooting Error Description Desktop couldn’t find the original message This message indicates that the original message is no longer on your desktop. If a message has been deleted from your desktop email program, you cannot forward, reply to, or request to see more of that message. Desktop Email program unable to store message Your desktop email program is not able to store the message. Check your mailbox capacity.
Troubleshooting Error General message error Description There is a problem sending your message. Resend the message. If your message still does not send, try resetting your handheld by pressing ALT + SHIFT + BACKSPACE. If you still encounter problems, contact your service provider or network operator for more information. General transaction failure There is a problem sending your message. Resend the message.
Troubleshooting Error Description Message included an unknown attachment If this message appears, your handheld does not recognize the attachment's file type. Save your message and reset your handheld by pressing ALT + SHIFT + BACKSPACE. Resend the message. Message not delivered An attempt to send your message failed. Open your message and view the Message Status field for more information. Message packet data bad There is a problem sending your message. Resend the message.
Troubleshooting Error Description Please repeat your last More request Your handheld has received more of a message but cannot save the data into the associated message because your handheld has insufficient memory to save the message. To check the amount of free space on your handheld, click the Options icon and then click Status. The File Free field should indicate at least 64 000 bytes.
Troubleshooting Error Description Send cancelled by transport This message indicates that the send process was cancelled before it was complete. Resend the message. Sending failed (please resend and watch for error message) This message usually appears either because of a network registration problem or a failure to connect your handheld to your computer. Resend the message and watch your handheld for an error message. Refer to the explanation for that specific error for details.
Troubleshooting Phone error messages Error Description Barring Not Available Call barring is not available on your handheld. You must subscribe to call barring before you can configure this feature on your handheld. Contact your service provider or network operator for more information. Forwarding Not Available If this message appears, call forwarding might not be available on your handheld. You must subscribe to call forwarding before you can configure this feature.
Troubleshooting Error Description Voice Mail number not set If this message appears, the voice mail access number for your handheld has not been set. If your handheld SIM card has been provisioned for voice mail, it obtains the voice mail access number from the SIM card. If your SIM card has not been provisioned for voice mail or you want to select a different service, you can enter an alternative number. Refer to "To edit your voice mail access number" on page 146 for more information.
Troubleshooting Tasks error messages Error Warning! Due date has already passed Description If this message appears, the date you have attempted to enter in the Due field has already occurred. Enter a date in the future on which your task is due. Transmission error messages If an X appears beside a message that you sent from your handheld, the message was not sent properly. You can find out specifically what went wrong by opening the message and scrolling to the top of it.
Troubleshooting Transmission error Description Failed by service If this message appears, there is an error with the BlackBerry Enterprise Server. Check with your system administrator for more information. Failed to contact service If this message appears, the connection to the wireless network does not acknowledge your message. Resend the message later. If a problem still occurs, contact your service provider or network operator.
Troubleshooting Transmission error Description 'More' error - general failure If this message appears, more of your message could not be obtained. The original message must appear on the Messages or Saved Messages screen when your handheld receives the rest of the message. If you delete the first part of the message after you select More, your handheld cannot receive more of the message.
Troubleshooting Transmission error Transaction error general failure Description If this message appears, there is a general error transmitting the message. Try registering with the wireless network. Verify that you are in an area of sufficient wireless coverage for sending and receiving messages. You are in an area of sufficient wireless coverage if GPRS and one or more bars appear with the wireless coverage indicator in the handheld status section of the screen.
Troubleshooting Transmission error Description Unable to find specified service If this message appears, the service to which your message is addressed is not available. Insert your handheld into the cradle and connect to the desktop software to receive the correct service information. Unknown error This message might appear when you generate an encryption key manually and click Update to copy the new encryption key to your handheld.
Index A about this guide, 23 adding addresses, 111 addresses from links, 113 addresses from messages, 112 addresses from phone call logs, 112 addresses from Phone screen, 113 appointments, 191 attachments to Address Book, 66 attachments to messages, 56 AutoText entries, 50 AutoText entries for SMS messages, 74 bookmarks, 165 bookmarks to subfolders, 169 bullet characters, 47 call notes, 147 invitees to meeting, 198 memos, 204 notification profiles, 214 pauses and waits, 116 SIM phone book entries, 121 SIM p
Index changing in messages, 99 showing, 64, 81 updating, 114 Alarm customizing notification profiles, 213 description of, 34 fields, 213 setting, 212 snooze feature, 212 turning off, 212 ALT key description, 27 use with other keys, 29 use with trackwheel, 28 applications, screens, 31 appointments adding, 191 cancelling meeting requests, 202 changing attendees, 199 changing meeting request invitees, 201 creating meeting requests, 198 customizing notification profiles, 213 deleting in Day, Agenda, or Week vi
Index B back key, using, 28 backlighting activating, 30 and receiving phone calls, 30 backspace key, using, 29, 30 battery FAQs, 233 low, 132 before you begin, 21 bookmarks adding, 165 adding to subfolders, 169 creating subfolders, 168 deleting all, 167 deleting individual, 167 editing, 166 making available offline, 165 opening web pages using, 159 organizing, 159 setting default subfolder, 168 using, 164 Browser automatically accepting service books, 156, 161 checking activation status, 156 clearing cache
Index synchronization, 189 managing appointments, 195 managing for someone else, 200 Month view, 186 navigating in Agenda view, 187 navigating in Day view, 187 navigating in Month view, 188 navigating in Week view, 187 navigating to a specific date, 188 removing attendees, 199 responding to meeting requests, 199 setting options, 182 setting recurring appointments, 192 status icons, 184 tips, 202 using cut, copy, and paste, 54 viewing and editing appointments in Day, Agenda, or Week view, 195 viewing appoin
Index restricting identity, 141 setting general options for, 141 setting volume, 127, 134 swapping, 131 to voice mail, 145 viewing call timers, 151 cancelling meeting requests, 202 capital-letter lock, 29 changing Address Book options, 110 addresses, 119 addresses in messages, 99 appointments in Day, Agenda, or Week view, 195 appointments in Month view, 196 auto signature, 60 AutoText entries, 53 bookmarks, 166 Calendar options, 182 Calendar views, 183 call notes, 148 current email message options, 44 emai
Index email messages, 40 meeting requests, 198 memos, 204 phone calls, 126 PIN messages, 42 SMS messages, 72 tasks, 176 customizing Address Book options, 110 Alarm, 212 auto signature, 60 Calendar options, 182 call forwarding, 142 call logging, 139 current email message options, 44 handheld options, 223 home page, 160 MemoPad options, 204 message options, 44 notification profiles, 220 Phone options, 138 SMS message options, 230 Tasks options, 176 cutting text in a message, 54 tips for using, 69, 83 D date
Index auto signature, 61 call barring, 141 call forwarding, 143 call logging, 139 SIM card security, 222 documentation, other sources, 22 E editing Address Book options, 110 addresses, 119 appointments in Day, Agenda, or Week view, 195 appointments in Month view, 196 auto signature, 60 AutoText entries, 53 bookmarks, 166 Calendar options, 182 call notes, 148 current email message options, 44 email message delete, 105 handheld options, 223 MemoPad options, 204 memos, 206 message options, 44 notification pr
Index call barring, 139 call forwarding, 143 call logging, 139 SIM card security, 222 wireless calendar synchronization, 189 ending, phone calls, 132 enter key, using, 29 escape key, using, 30 F fields Address Book, 114 Alarm, 213 Auto On/Off, 221 Calendar appointment, 193 clearing, 90, 119, 177, 193, 206 network, 227 owner information, 228 profiles, 215 screen/keyboard, 228 security, 229 SMS, 230 status, 231 Tasks, 178 user-defined, 117 file attachments, forwarding, 67 filing email messages, 86 find usin
Index Auto On/Off, 224 AutoText, 225 customizing, 223 date/time, 225 description of, 224 firewall, 225 host routing table, 226 localization, 226 message services, 226 modules, 227 network, 227 owner, 228 profiles, 228 screen/keyboard, 228 security, 229 service book options, 230 SIM card, 230 SMS, 230 status, 231 holding, phone calls, 130, 149 holster answering phone calls and, 141 ending phone calls and, 141 home page, customizing, 160 HTML, content mode in Browser, 161 I icons Address Book, 116 applicati
Index setting language, 226 locating, PIN number for your handheld, 42 locking keyboard, 213 with a password, 35 logging, phone calls, 139 low battery notification, 132 M managing Address Book, 109 Address Book attachments, 66 appointments, 195 call logs, 85 meeting attachments, 68 memos, 203 messages, 85 someone else’s Calendar, 200 Tasks, 175 marking all messages as opened, 102 messages as opened, 102 messages as unopened, 101 meeting requests cancelling, 202 changing attendees, 199 changing invitees, 2
Index navigating the Calendar, 187 network fields, 227 selecting, 227 status icons, 36 notification profiles adding, 214 deleting, 220 editing, 220 enabling, 214 notification, and turning off the handheld, 221 number lock, 29 NUM-lock mode, 49 O one-time edit search, 92 phone calls, 133, 135 searches, 90 sending messages, 58 sending SMS messages, 77 online Help desktop software, 23 web client, 23 opening web pages saved on Messages screen, 171 web pages using addresses, 158 web pages using bookmarks, 159
Index placing calls, 126, 137 placing calls from Messages screen, 107 placing calls using links, 136 placing emergency calls, 152 placing one-time calls, 133, 135 restricting call timers, 151 setting auto answer, 141 setting auto hangup, 141 setting general options, 141 status icons, 128 tips for using, 153 touch tone, 126 updating addresses from, 114 using, 125 using alphabetic characters to dial, 133 using cut, copy, and paste, 54 using links, 33 using phone key, 27 using shortcuts to dial quickly, 133 u
Index phone calls, 126 phone calls using links, 136 power on/off, 27 profiles adding, 214 choosing, 213 deleting, 220 description of, 34, 228 editing, 220 enabling, 214 fields, 215 settings for default, 216 punctuation, automatic, 48 R reading email messages, 62 PIN messages, 62 SMS messages, 79 Readme file, 23 recalling searches, 91 received email messages options, 62 saving, 95 received messages, searching, 93 received SMS messages options, 80 saving, 95 receiving Address Book attachments, 66 confirmati
Index screen, 170 scanning for networks, 227 screen/keyboard fields, 228 search messages, description of, 33 searches deleting, 93 editing, 91 editing once, 92 new, 90 one-time, 90 performing, 88 recalling, 91 saving, 88 saving with a shortcut key, 90 setting shortcut key, 90 specifying terms, 88 tips for using, 108 viewing default, 91 searching addresses, 118 AutoText entries, 52 by recipient, 93 by sender, 93 call logs, 87 email messages by subject, 94 folders, 89 memos, 206 messages, 87 phone calls, 87
Index disabling, 222 enabling, 222 using, 222 SIM phone book adding entries, 121 adding entries to Address Book, 122 deleting entries, 122 editing entries, 121 using, 120 viewing, 120 smart dialing options description, 138 setting, 144 SMS messages cannot receive new messages, 231 changing addresses, 99 compatible numbers, 115 composing, 72 customizing notification profiles, 213 deleting, 103 deleting from SIM card, 231 deleting multiple by date, 104 forwarding, 80 leaving messages on SIM card, 231 reading
Index cutting and copying, 54 deleting original from reply messages, 63 pasting, 54 time copying from network, 225 setting, 225 timers resetting, 151 viewing, 151 tips Address Book, 123 Browser, 172 Calculator, 209 Calendar, 202 handheld, 38 managing call logs, 108 managing messages, 108 MemoPad, 206 Phone, 153 sending and reading email messages, 69 sending and reading SMS messages, 83 Tasks, 180 trackwheel description, 26 scrolling and selecting, 27 scrolling through special characters, 27 use with ALT ke
Index calling, 145 configuring, 146 description, 138 volume, setting for Phone, 127, 134 W waits adding, 116 placing calls using, 149 using, 149 web addresses, viewing, 163 web client, online Help, 23 web pages background requests, 170 opening saved web pages from Messages screen, 171 opening using addresses, 158 Handheld User Guide opening using bookmarks, 159 opening using links, 157 saving to Messages screen, 170 stop loading, 157 viewing addresses, 163 viewing history, 158 viewing next and previous,
