BlackBerry® Wireless Handheld User Guide
User Guide, BlackBerry 6700 Series, BlackBerry 6200 Series, BlackBerry 7200 Series, BlackBerry 7700 Series BlackBerry 6210 Wireless Handheld™ Model Number: R6220GW BlackBerry 6220 Wireless Handheld™ Model Number: R6220GE BlackBerry 6230 Wireless Handheld™ Model Number: R6231GE BlackBerry 6280 Wireless Handheld™ Model Number: RAO31GN BlackBerry 6710 Wireless Handheld™ Model Number: R6020GW BlackBerry 6720 Wireless Handheld™ Model Number: R6020GE BlackBerry 7210 Wireless Handheld™ Model Number: R6230GE BlackB
Research In Motion UK Limited United Kingdom Centrum House, 36 Station Road Egham, Surrey TW20 9LF Published in Canada
Contents Enterprise activation .....................................................7 Frequently asked questions ..................................... 83 Email messages .............................................................9 Email and PIN messages — frequently asked questions ................................................................................. 85 PIN messages ................................................................ 15 SMS messages .............................................
Enterprise activation • About enterprise activation • Activate the handheld over the wireless network About enterprise activation Use the enterprise activation feature to integrate your handheld with your corporate Microsoft® Outlook®, IBM® Lotus® Domino®, or Novell® Groupwise® email account if you have access to BlackBerry Enterprise Server™ version 4.0.
Email messages Open a message 3. Click [Use Once]. • Send a message 4. Click Email. • Save draft messages 5. Type an email address. • Add contacts to a message 6. Click the trackwheel. • Set the importance level 7. Click Continue. • Change sent messages 8. Type a message. • Manage messages 9. Click the trackwheel. • File messages 10. Click Send.
Change sent messages View filed messages To change the text in a sent message and resend it, open the message. Click the trackwheel. Click Edit. Change the text. Click the trackwheel. Click Send. To display all filed messages in the messages list, in the messages options, click General Options. Set the Hide Filed Messages field to No. To change the recipient of a sent message and resend it, open the message. Click the trackwheel. Click Edit. Select a contact. Click the trackwheel. Click Change Address.
Save a copy of messages sent from the handheld Set this option to save messages sent from your handheld in the Sent Items folder of your mailbox. 1. In the messages options, click Email Settings. 2. Set the Save Copy In Sent Folder field to Yes. 3. Click the trackwheel. 4. Click Save. Related topic • View filed messages About out of office reply The out of office reply is automatically sent to your contacts the first time that the contact sends you a message.
Filters are applied to messages based on the order in which they appear. If you create multiple filters that could apply to the same message, you must decide which one to apply first by placing that filter higher in the list. To create filters on your handheld, your handheld must be integrated with an account using the BlackBerry Enterprise Server™ version 4.0. Alternatively, you can use the BlackBerry Desktop Software to create filters.
6. Click Save. Notes: Verify that you selected the Inbox check box. If you do not select the Inbox check box, messages are not forwarded from this folder. To specify all of your folders for redirection, including your Sent Items folder, select the Select All check box. All messages sent from your mailbox also appear on your handheld.
PIN messages • About PIN messages Note: • Find your PIN • Open a message • Send a PIN message If your handheld is integrated with an account using the BlackBerry Enterprise Server™ version 4.0, your PIN is displayed on the Enterprise Activation screen. • Save draft messages Send a PIN message • Add contacts to a message 1. In the messages list, click the trackwheel. • Change sent messages 2. Click Compose PIN. • Manage messages 3. Click [Use Once].
SMS messages • About SMS messages Note: • Find your SMS number • Type an SMS number In the phone, set your smart-dialing options to avoid typing the country code and area code. • Open an SMS message • Send an SMS message • Save draft messages Open an SMS message • Manage messages • Resend an SMS message • Delete multiple messages at one time An unopened SMS message appears in the messages list with a closed italic envelope icon.
Manage messages Open a message. Click the trackwheel. Perform one of the following actions: • Save • Reply • Forward • Delete To remove the history from an SMS message, when replying, click the trackwheel. Click Remove History. Resend an SMS message To resend your SMS message to the same contact, open the message. Click the trackwheel. Click Resend.
Search • About search • Search for a specific contact • Search the messages list • Search for a subject • Search the handheld About search You can search the messages list using criteria that you set and save those searches for future use. You can also search for contacts or search for all messages containing the same subject. You can also search the handheld to find content across all programs.
Notes: If you type more than one word in the Text or Name field, all the words must appear in the same field for the search to be successful. File attachments are not searched when you search across the handheld programs. To expand a folder, click a folder with a plus sign (+) beside it. Click Expand. To collapse a folder, click a folder with a minus sign (-) beside it. Click Collapse.
Attachments • About attachments • Use address book attachments • View information about an attachment • Open a file attachment • Navigate attachments • Preview a table in an attachment • Navigate spreadsheet attachments • Navigate image attachments • Attachments — frequently asked questions About attachments Address book attachments enable recipients of your messages to view and add contacts to their handheld address books.
Preview a table in an attachment Navigate image attachments To preview a table that is embedded within a document, click the table link. Click Retrieve. To view the previous page in a multiple-page image, click the trackwheel. Click Prev Page. To view the full table from the table preview, select the Table Link link at the top of the table preview. Click the trackwheel. Click Retrieve. To view the next page in a multiple-page image, click the trackwheel. Click Next Page.
Synchronizing data • About email reconciliation Note: • Set wireless email reconciliation • Reconcile deleted messages Set the Wireless Reconcile option for each message service on your handheld. • About PIM synchronization • Set wireless PIM synchronization • Synchronization — frequently asked questions About email reconciliation Email reconciliation means that any message you file or delete on your handheld will also be filed or deleted in your mailbox.
If your handheld is integrated with an account using a BlackBerry Enterprise Server™ version 4.0 or later and wireless calendar synchronization is enabled, you can synchronize your calendar entries over the wireless network. You can synchronize all other PIM items using the BlackBerry Desktop Software. For more information on synchronizing PIM items manually or configuring wireless calendar synchronization using the desktop software, refer to the BlackBerry Desktop Software Online Help.
Backing up and restoring handheld data • About backing up handheld data • About restoring handheld data About backing up handheld data If your handheld is integrated with an account using the BlackBerry Enterprise Server™ version 4.0, settings on your handheld that would not be saved in your desktop email program are backed up over the wireless network automatically. These settings include fonts, bookmarks, and other handheld settings.
Typing or whether the entry is capitalized according to its context (SmartCase). • Use AutoText • Create an AutoText entry • Change AutoText entries • Cut or copy text • Paste text • Typing tips • Enable tones when pressing keys • Set the cursor speed Change AutoText entries • Typing — frequently asked questions To view your AutoText entries, in the handheld options, click AutoText. Use AutoText AutoText automatically replaces text that you type.
To turn on CAP lock, press the Alt key + the Right Shift key. To turn on NUM lock, hold the Right Shift key + press the Alt key. To turn off CAP lock or NUM lock, press the Right Shift key. Enable tones when pressing keys In the handheld options, click Screen/Keyboard. Set the Key Tone field to On. Save your changes. Set the cursor speed In the handheld options, click Screen/Keyboard. Set the Key Rate field to Slow or Fast. Save your changes.
Phone • Find your phone number Find your phone number • Make a call • Make an emergency call In the phone, the My Number field displays your phone number. • Use speed dial Make a call • Check your voice mail 1. • Answer a call In the phone, type a phone number or select a contact. • Mute a call or place a call on hold 2. Press the Enter key. • Adjust the phone volume 3. To end the call, hold the Escape button.
Note: Phone features You can also use speed dial to make a phone call on the Home screen or in the messages list. During a call, your handheld has all the functions that are available to a regular phone, such as hold and mute. Check your voice mail In the phone, click the trackwheel. Click Call Voicemail. Answer a call To answer a call, click Answer. If you do not want to answer the call, click Ignore.
Manage contacts during a conference call • To speak privately with one contact, click the trackwheel. Click Split Call. Change the contact assigned to a speed dial letter: Click Edit. Click a new contact. Click Speed Dial . • To disconnect one contact from the conference call, click the trackwheel. Click Drop Call. Select a contact. Click the trackwheel. Assign the contact to a different speed dial letter: Click Move. Click a different speed dial letter.
3. Click Enable. 9. 4. Click the trackwheel. Note: 5. Click Save. Before enabling call forwarding, verify that you have call forwarding phone numbers added. Depending on your SIM card, the phone numbers for the call forwarding profiles might already be specified. You might not be able to change them or add new ones. For more information, contact your service provider. Related topics • Change the call block password • Can I block calls? Change the call block password Click Save. 1.
2. Click Edit Numbers. 5. 3. Click the phone number that you want to delete from the list. Note: 4. Click Delete. Related topic • How do I edit the phone number to which my calls are forwarded? Set call waiting Click Save. When calculating the default length for phone numbers, include your area code and local number, but do not include your country code or the National Direct Dialing prefix. Related topic • About smart dialing 1. In the phone options, click Call Waiting.
If your SIM card is not provisioned for voice mail, you can type the access number for a different voice mail system. About TTY You can use text telephone (TTY) to make calls to, and receive calls from, other TTY devices. If you connect your handheld to a TTY device, calls that you receive on your handheld are converted to text. Note: The TTY option is only available with certain BlackBerry Wireless Handhelds. Set the TTY option 1. In the phone options, click TTY. 2. Set the TTY Mode field. 3.
Related topic • Can I use FDN mode on my handheld? Change fixed dialing entries On the FDN list, click a contact. Perform one of the following actions: • Edit • Delete Reset call timers 1. In the phone, click the trackwheel. 2. Click Status. 3. Click Last Call or Total Calls. 4. Click Clear Timer. 5. Click the trackwheel. 6. Click Save.
Browser The Internet Browser, available from some service providers, is also optimized for viewing HTML web pages. For more information on Internet Browser support, contact your service provider. • About the browser • Go to a web page • Use the browser • View images • Copy a link, image, or web page address • Send a link or image in a message • Save an image • Manage saved images To insert a period, press the Space key.
To view the next web page in the history, click the trackwheel. Click Forward. To go to your home page, click the trackwheel. Click Home. To view a list of the last 20 web pages, click the trackwheel. Click History. To refresh the current web page, click the trackwheel. Click Refresh. To view the address for the current web page, click the trackwheel. Click Page Address. To view the address for a link, click the link. Click Link Address.
Save an image Note: You can save .jpeg, .png, .gif, and .bmp web page images in the pictures list. Saving an image in the pictures list enables you to set the image as a screen saver, or open the image at any time. On a web page, click an image. Click Save Image. Save your changes. A saved web page displays content that was current at the time the web page was saved. To update the content on a saved page, click the trackwheel. Click Refresh.
Clear the browser caches In the browser options, click Cache Operations. Click the trackwheel. Click the button for the type of cache that you want to clear. About TLS Transport Layer Security (TLS) provides additional authentication and security when you browse web pages using the BlackBerry Browser. If you are using the BlackBerry Desktop Software, you can load TLS using the Application Loader tool.
Downloading Download an application 5. Click Save. • Manage applications 6. Click OK. • Prevent third-party applications from transmitting data Note: • Download a ring tone Depending on your service provider, you might not be able to save ring tones.
If you set the browser push notification to Prompt, a dialog box always appears. Why can’t I load a new program onto my handheld? If you set the browser push notification to Reject, you receive no additional notification. Verify that your handheld radio is turned on and that you are within an area of sufficient wireless coverage. For more information on wireless coverage levels, refer to the printed documentation that accompanied your handheld. Enable browser push 1.
Contacts Add a contact 3. Type a name for the mailing list. • Manage contacts 4. Click the trackwheel. • Create a mailing list 5. Click Add Member. • Manage mailing lists 6. Click a contact. • Create a category 7. Click Continue. • Apply categories to contacts 8. Click the trackwheel. • View contacts by category 9. Click Save Group.
Categories are shared between the address book, the task list, and the memos list. Therefore, category changes made in the address book are also made in the memos list and task list. Create a category Add a pause or wait Use a wait or a pause to separate additional numbers, for example a password or extension, from the main phone number. When the main phone number is dialed, your handheld either pauses before dialing the additional numbers (pause) or prompts you to type them (wait). 1.
To add all the contacts found during the search, click Add All. Related topics • About remote address book search • Manage remote address book search results Manage remote address book search results To view information for a contact, in the search results, click a contact. Click View. To delete a contact from the search results, click the trackwheel. Click Delete. To delete the search results, click the trackwheel. Click Delete Lookup.
Calendar To move forward or back by a time period, click the trackwheel. Click Prev or Next. • About the calendar • Change the calendar view • Use the calendar Schedule an appointment • Schedule an appointment 1. In the calendar, click the trackwheel. • Schedule an appointment quickly 2. Click New. • Schedule a meeting 3. Type the appointment details. • Manage appointments and meetings 4. Set whether the appointment should recur. • Respond to meeting invitations 5.
3. Type a location in parentheses. 4. To change the start and end times, hold the Right Shift key and roll the trackwheel. 5. Click the trackwheel. Related topics • Change the default reminder time • About power off and reminders Change the default reminder time In the calendar options, set the Default Reminder field to the amount of time before the appointment that the handheld reminds you. The default is 15 minutes. Related topic • About power off and reminders Schedule a meeting 1.
Note: If you delete a meeting invitation from the messages list before you accept or decline it, the appointment is deleted from your desktop calendar. Change meeting participants Open the meeting. In an Accepted or Declined field, click a contact.
Tasks • Create a task Use tasks • Use tasks Click a task. Perform one of the following actions: • Change task status • Open • Create a category • Mark Completed • Apply categories to tasks • Mark In Progress • View tasks by category • Delete • Delete categories • Delete Completed • Tasks — frequently asked questions Create a task Change task status To change the status for a task to Waiting or Deferred, edit the Status field for the task. 1.
6. Click the trackwheel. Related topic • About categories Apply categories to tasks When creating or editing a task, click the trackwheel. Click Categories. To select the categories that apply to the task, press the Space key. Save your changes. View tasks by category To view all tasks within a category, in the task list, click the trackwheel. Click Filter. Select a category. Press the Space key. To view all tasks again, click the trackwheel. Click Filter.
Memos Write a memo 3. Click the trackwheel. • Use memos 4. Click New. • Create a category 5. Type a name for the category. • Apply categories to memos 6. Click the trackwheel. • View memos by category Related topic • Delete categories • • Memos — frequently asked questions • Write a memo In the memos list, click the trackwheel. Click New. Type a title. Type the body of the memo. Use memos Click a memo.
• 54 How do I know how many contacts, calendar entries, tasks, or memos I have saved?
Alarm • Set the alarm Alarm — frequently asked questions • Set the alarm volume • • Silence the alarm Why didn’t my alarm notify me on a Saturday or Sunday? • Turn off the alarm • What is the escalating volume level? • Can I set a snooze feature for my alarm? • Alarm — frequently asked questions Set the alarm 1. In the alarm, set the Daily Alarm field to On. 2. Set the time when the alarm should sound. 3. Set whether to snooze the alarm and the length of the snooze. 4.
Calculator • Use the calculator memory • Copy and paste a calculation • Convert measurements Use the calculator memory To store a number in the memory, type a number. Click MS. To recall the memory, click MR. To delete the memory, click MC. To add to the number that is currently stored in the memory, type a number. Click M+. To subtract from the number that is currently stored in the memory, type a number. Click M -. Copy and paste a calculation Click the trackwheel. Click Copy.
Date and time • Set the date and time • Why is the time on my handheld incorrect? Set the date and time 1. In the handheld options, click Date/Time. 2. Set the Time Zone field. 3. In the Date/Time Source field, set a date and time source. 4. Click the trackwheel. 5. Click Update Time. 6. Click the trackwheel. 7. Click Save. If you have set the Date/Time Source field to Network or BlackBerry, you can retrieve an updated time setting. On the Date/Time screen, click the trackwheel.
Profiles 6. Set how you want to be notified for that item. 7. Click the trackwheel. 8. Click Save. 9. Click the trackwheel. • Set profiles • Create a notification profile • Use notification profiles • Manage downloaded ring tones • Silence your handheld • Set the alarm • Set the alarm volume Use notification profiles • What is the escalating volume level? Click a profile. Perform one of the following actions: 10. Click Save.
What is the escalating volume level? If you use the escalating volume level, the notification volume level consistently increases until the handheld reaches the loudest volume level.
Screen display • Use the handheld in the dark • Set the display language • Use a screen saver • Set the Home screen background image • Set the font • Apply a theme to your handheld • Delete themes Use the handheld in the dark To turn on the backlighting, press the Power button. If you do not use your handheld for a period of time, the backlighting turns off automatically. To turn off backlighting manually, press the Power button. Adjust the brightness for the backlighting.
2. Set the Font Family, Font Size, and Font Style fields. 3. For large fonts, set the Antialias mode field. 4. Click the trackwheel. 5. Click Save. Note: Setting a specific font family is only available for BlackBerry Wireless Handhelds with color screens. Apply a theme to your handheld On some BlackBerry Wireless Handhelds with color screens, you set themes to control the appearance of items such as applications, indicators, words, and icons.
Language • Set the display language • Set the input language • Add or remove a display language Set the display language 1. In the handheld options, click Language. 2. In the Language field, select a preferred language. 3. Click the trackwheel. 4. Click Save. Set the input language You can set your handheld input method to the language in which you prefer to type without changing the display language. This will change AutoText and other typing settings to the selected language. 1.
Power and battery • Turn the handheld on and off automatically • Check the battery level • Extend battery life • Reset the handheld About power off and reminders If you turn off your handheld using the Power button, or by clicking Turn Power Off on the Home screen and selecting Turn Off, your handheld turns itself on at the following times: 5. Specify the times that the handheld should turn on and off on weekends. 6. Click the trackwheel. 7. Click Save.
Network coverage • Turn the wireless radio on and off • Network coverage — frequently asked questions Turn the wireless radio on and off To turn on the wireless radio, on the Home screen, click Turn Wireless On. To turn off the wireless radio, on the Home screen, click Turn Wireless Off. Note: Depending on your theme, the location and name for the Turn Wireless On and Turn Wireless Off icons might change.
SIM card About the SIM card phone book 6. Click the trackwheel. • Add a SIM card contact 7. Click Save. • Add SIM card contacts to your address book • Manage SIM card contacts • Leave SMS messages on the SIM card • Set SIM card security • Change the SIM card PIN code • About the SIM card phone book Your SIM card phone book gives you access to the contacts that are saved on your SIM card. The SIM card phone book is different from the contacts stored in your address book.
Set SIM card security 1. In the handheld options, click SIM Card. 2. Click the trackwheel. 3. Click Enable Security. 4. Type your SIM card PIN code. 5. Click the trackwheel. Notes: Your service provider must provide you with a SIM card PIN code to set SIM card security. If you type the SIM card PIN code incorrectly three times, your SIM card does not function. Contact your service provider for more information.
Security Set a handheld password 2. Set the Password field to Enabled. • Lock the handheld 3. Set the security options. • Lock the keyboard 4. Click the trackwheel. • Protect your handheld content 5. Click Save. • Reduce handheld content size 6. Type a handheld password. • Regenerate encryption keys 7. Click the trackwheel. • Store a password 8. Retype the handheld password. • Create a random password 9. Click the trackwheel.
2. Set the Password field to Disabled. 3. Click the trackwheel. 4. Click Save. 5. Type the handheld password. 6. Click the trackwheel. Related topic • About the handheld password Lock the handheld With a handheld password set, on the Home screen, click Lock. To unlock your handheld, on the Lock screen, roll the trackwheel. In the Enter password dialog box, type your password.
5. If you have enabled a handheld password, type your password. 6. Click the trackwheel. Related topic • About content protection and compression About encryption keys If your handheld is integrated with an account using the BlackBerry Enterprise Server or BlackBerry Desktop Redirector, encryption keys protect data as it travels between your BlackBerry Enterprise Server or BlackBerry Desktop Redirector and the handheld.
6. Type any additional password information. Related topic 7. Click the trackwheel. • 8. Click Save. About firewall settings Use the password keeper Click a password entry. Perform one of the following actions: • View • Edit • Delete To change your password keeper password, click the trackwheel. Click Change password. Click Yes. Type your new password. Confirm your new password. Click OK. Copy a password In the password keeper, select a password entry. Click the trackwheel.
Related topic • How do I restore my handheld after clearing it? Set owner information In the handheld options, click Owner. Type your contact information. Click the trackwheel. Click Save. Note: Owner information appears on the screen when you lock your handheld.
BrickBreaker • Play BrickBreaker • How do I set the speed of the paddle? • How do I set the paddle to accelerate as I roll the trackwheel? Play BrickBreaker The object of this game is to destroy bricks using a paddle and a ball. To move the paddle, roll the trackwheel. To release the ball when in catch mode, or to shoot the laser or gun, press the Space key. During the game, the following capsules fall from the bricks that you destroy: • Long makes the paddle longer.
Service books To accept the service book manually, in the handheld options, click Service Book. Click the new service book. Click Accept. • About service books • Receive new service books • Accept a new service book • Manage service books Manage service books • Restore a deleted service book In the handheld options, click Service Book. Click a service book. Perform one of the following actions: About service books • View Service books determine which services are available on your handheld.
Frequently asked questions • Why are some of the features described not available on my handheld? • What software version do I have on my handheld? • Email and PIN messages — frequently asked questions • SMS messages — frequently asked questions • Attachments — frequently asked questions • Phone — frequently asked questions • Browser — frequently asked questions • Downloading — frequently asked questions • Contacts — frequently asked questions • Calendar — frequently asked questions • T
Email and PIN messages — frequently asked questions • Why can’t I send messages? • Why are some messages sent to my handheld even though I have created a filter? • Why can’t I receive messages? • Why is the menu option to send a message not available? • Why can’t I specify some folders from which email messages are redirected? • Why does the letter D appear beside sent PIN messages? • How do I make changes to the folders on my handheld? • Can I stop a message from being sent? • • Why are s
If your handheld is integrated with an account using the BlackBerry Enterprise Server™ version 4.0, in the messages options, click Email Settings. Verify that the Redirect to handheld field is set to Yes. If you have configured specific folders to redirect email messages to your handheld, on the Folder Redirection screen, verify that the correct folders from which email is redirected are selected.
If your handheld is not enabled for wireless email reconciliation, your handheld must be integrated with an account using the BlackBerry Desktop Redirector or BlackBerry Enterprise Server™ to file messages. You must perform an initial email reconciliation with the BlackBerry Desktop Software so that the folders in your mailbox appear on your handheld. For more information on configuring manual message reconciliation, refer to the BlackBerry Desktop Software Online Help.
Messages sent to your handheld that are older than the number of days that you specify in the Keep Messages field are removed from your handheld. The messages can be restored, however, if you set the Keep Messages field to a longer period of time. When you increase the amount of time in this field, any messages sent to your handheld during that period of time appear in the messages list.
SMS messages — frequently asked questions • Why can’t I send SMS messages? • Can I verify that my SMS message has reached its recipients? • How do I display more items in an SMS message thread? • Can I set how SMS messages display? • Can I remove the prompt that appears before I delete messages? • Why were some of my messages deleted from the handheld? • Why aren’t all of the SMS options described appearing on my handheld? • What are the Validity Period, Sent As, and Network to Send Over fiel
To send a message in the conversational SMS view, type text at the bottom of the SMS screen and press the Enter key to send the message. You can also click the trackwheel to view more options in the menu. Why were some of my messages deleted from the handheld? If your handheld memory is full, your handheld deletes the oldest messages from the messages list to accommodate new ones. It will not delete saved messages.
Attachments — frequently asked questions • Can I view file attachments on my handheld? • Why are some file attachment features not available on my handheld? • How do I view password-protected file attachments? • How do I view information about attached files? • Can I set the amount of memory that my handheld uses for file attachments? • How do I change how file attachments are displayed? • How do I view cell contents in spreadsheet attachments? • Why is “More available” appearing at the end o
How do I view password-protected file attachments? How do I view cell contents in spreadsheet attachments? You can only view password-protected .pdf files. If you receive a .pdf file that is password-protected, you must type the password to view the file. On the Attachment screen, select the file name. Click the trackwheel. Click Password. Type the password. Click the trackwheel. When you select a cell, the contents appear at the top of the screen. If the contents are too long to see, click the cell.
To make the Find feature case sensitive when searching, select the Case Sensitive Search check box. If you have not retrieved all of the text for a file attachment, the server side search dialog box appears. If you want to search the remaining text in the attachment, click Yes. If the search term is found, the content is retrieved automatically. To view the text on your handheld, verify that your handheld radio is turned on and that you are in an area of sufficient wireless coverage.
Synchronization — frequently asked questions • Can I reconcile email messages over the wireless network? • Can I synchronize PIM items over the wireless network? • How do I handle conflicts between my handheld and mailbox? • Why are some of my email messages not reconciling over the wireless network? • Can I reconcile with my personal folders? • Can I remotely empty the deleted messages folder on my computer? Can I reconcile email messages over the wireless network? Yes.
information in your desktop email program when you enable wireless PIM synchronization again. If you want to manually select how conflicts are handled, synchronize your handheld using the desktop software before you enable wireless PIM synchronization. If you use the BlackBerry Desktop Software to enable wireless calendar synchronization, you can adjust the calendar conflict resolution settings in the desktop software. For more information, refer to the BlackBerry Desktop Software Online Help.
Phone — frequently asked questions • Why can I not make calls? Why am I no longer receiving calls? • Why am I no longer receiving calls? • How do I make calls from the Home screen? • How do I hide my handheld phone number from a contact when making a call? Verify that your handheld radio is turned on and that you are in an area of sufficient wireless coverage. For more information on wireless coverage levels, refer to the printed documentation that accompanied your handheld.
How do I format conference call numbers in my messages? How do I edit the phone number to which my calls are forwarded? You can format conference call numbers as links in your messages so that recipients can join your conference call quickly. To make changes to a call forwarding phone number that you have added, delete the current phone number and add a new phone number. In your message, type the main bridge number.
How do I stop my handheld from answering or ending calls automatically? To stop your handheld from answering calls automatically when you remove it from the holster, in the phone options, click General Options. Set the Auto Answer Calls field to No. To stop your handheld from ending calls automatically when you insert it in the holster, in the phone options, click General Options. Set the Auto End Calls field to No. Can I change how my phone number appears in the phone? Yes.
Browser — frequently asked questions • Why are there no browsers available on my handheld? Why are there no browsers available on my handheld? • Can I use the BlackBerry Browser? • How do I change the browser home page? • How do I change the type of content that the browser accepts? Verify that your handheld radio is turned on and that you are in an area of sufficient wireless coverage.
How do I select images and text on a web page? To select text and images that are not links, click the trackwheel. Click Select Mode. In select mode, you can scroll through content one line at a time and select images. To switch your browser back to view mode, click the trackwheel. Click View Mode. In view mode, you can scroll through web page content quickly and the cursor will select only links. Can I override the character set encoding of web pages? Yes. On a web page, click the trackwheel.
browser with a Home screen shortcut key? What options can I set for BlackBerry Browser security? In the handheld options, click Browser. In the W hotkey configuration field, select which WAP Browser opens when you press the W key on the Home screen. In the B hotkey configuration field, select which BlackBerry Browser opens when you press the B key on the Home screen.
Contacts — frequently asked questions • How do I add multiple contacts with the same name to my contact list? Can I clear all the categories that apply to a contact, task, or memo? • Can I change how my contacts, tasks, or memos are displayed? • What are the User 1, User 2, User 3, and User 4 fields on the New Address screen? Yes. When editing the contact, task, or memo, click the trackwheel. Click Categories. Click the trackwheel. Click Clear Selection.
Calendar — frequently asked questions • Can I synchronize PIM items over the wireless network? • Are there any restrictions for using the calendar with Lotus Notes®? • How do I expand the number of hours that are shown in the calendar? • How do I change the day of the week that is shown first when viewing the calendar in Week view? • Can I remove the prompt that appears before I delete contacts, calendar entries, tasks, or memos? • How do I scroll through the calendar in each view? • How do I c
Appointments in your handheld calendar that are older than the number of days that you specify in the Keep Appointments field are removed from your handheld. The appointments can be restored, however, if you set the Keep Appointments field to a longer period of time. When you increase the amount of time in this field, any appointments in your calendar during that period of time appear in your handheld calendar.
Security — frequently asked questions • What does the Verifying Security Software dialog box mean when I restart my handheld? • How do I restore my handheld after clearing it? • How do I reduce the size of data stored on my handheld? • How do I prevent passwords from accidentally being copied to the clipboard? • How do I specify the criteria for randomly generated passwords? • Why do additional security features appear in the handheld options? • How do I prevent passwords from appearing on the
Tips • Home screen • Searching • Options and fields • Navigating screens • Typing • Editing text • Messages • Attachments • Phone • Browser • Calendar • Calculator Home screen To use the handheld in the dark, press the Power button. To lock the handheld, set a password. Click Lock. To lock the keyboard, on the Home screen, click Keyboard Lock. To unlock the keyboard, doubleclick the trackwheel. To move an icon on the Home screen, select an icon.
To move the cursor in a different direction, hold the Alt key and roll the trackwheel. To turn on CAP lock, press the Alt key + the Right Shift key. To exit a screen or dialog box, press the Escape button. To turn on NUM lock, press the Right Shift key + the Alt key. To click an icon or menu item, roll the trackwheel to select the item. Click the trackwheel. To turn off NUM lock or CAP lock, press the Right Shift key. To select multiple items or characters, hold the Shift key and roll the trackwheel.
To forward a message, press F. To reply to all, press L. To view the email address or PIN of a sender or a recipient, in the To or From field of a received message, select a name. Press Q. To show the display name again, press Q. To file a message, press I. To delete selected messages, press the Delete key. To search for text within a message, press S. To search for the next occurrence of the text, press S again. To move down a page, press the Enter key.
Phone To open the phone, press the Phone button or press the Space key. To end a call, hold the Escape button. To call a selected name or phone number, press the Enter key. To call a speed dial number, hold the assigned letter key. To type an extension, press the Alt key + the 8 key. Type the extension number. To dial the last number that you typed, press the Space key + the Enter key. To call your voice mail access number, hold 1. To type letters in phone numbers, hold the Alt key and type letters.
To move up a page, press the Shift key + the Space key. To move the cursor horizontally in Week view, hold the Alt key and roll the trackwheel. To save a web page to the messages list, press S. To move the cursor vertically in Month view, hold the Alt key and roll the trackwheel. To stop a web page from loading, press the Escape button. To move to a specific web page, press G. To move between full-screen mode and normal mode, press U.
Legal notice © 2005 Research In Motion Limited. All rights reserved. The BlackBerry and RIM families of related marks, images and symbols are the exclusive properties and trademarks of Research In Motion Limited. RIM, Research In Motion, 'Always On, Always Connected' and BlackBerry are registered with the U.S. Patent and Trademark Office and may be pending or registered in other countries. Microsoft and Outlook are registered trademarks of Microsoft Corporation in the United States and/or other countries.
endorsement by RIM of the third party in any way. Any dealings with third parties, including, without limitation, compliance with applicable licenses, and terms and conditions are solely between you and the third party. RIM shall not be responsible or liable for any part of such dealings. You are solely responsible for the selection, implementation, and performance of any thirdparty applications that you use with the handheld or desktop software.
Index A accept meeting invitation, 48 service books, 81 accessibility, default volume, 34 activation, enterprise, 7 adding applications, 41 auto signature, 11 call forwarding number, 32 call notes, 31 contacts, 43 contacts from attachments, 21 contacts to email messages, 9 contacts to FDN list, 34 contacts to SIM card phone book, 71 display language, 65 meeting invitees, 49 members to mailing lists, 43 multiple contacts to filters, 12 pauses and waits, 44, 100 ring tones, 41, 42 SIM card contacts to address
AutoText creating entries, 27 deleting entries, 27 editing entries, 27 example, 27 inserting macros, 28 specified case and smartcase, 27 using, 27 viewing entries, 27 available features, 83 B backlight adjusting brightness, 63 using, 63 backup about, 25 type of handheld data backed up, 25 battery about, 67 extending life, 67 level, 67 book icon, See service books bookmarks adding folders, 39 available offline, 104 changing, 39 creating, 39 deleting, 39 moving, 39 organizing, 39 renaming folders, 39 BrickBre
calendar about, 47 changing default reminder length, 48 changing first day of week, 109 changing views, 47 default view, 47 expand hours shown, 109 frequently asked questions, 109 navigating, 109 reminders and power off, 67 restrictions for Lotus Notes users, 109 scheduling appointments, 47 scheduling appointments quickly, 47 scheduling meetings, 48 setting notification for, 61 synchronizing, 23 tips, 117 today, 47 view agenda, 47 view day, 47 view month, 47 view week, 47 viewing next or previous, 47 viewin
changing appointments, 48 bookmarks, 39 browser content type, 103 browser home page, 103 calendar views, 47 call block password, 32 default calendar reminder, 48 email message recipients, 10 email messages, 10 first day of week in calendar, 109 handheld password, 73 mailing list members, 43 meeting invitees, 49 meetings, 48 message status, 10 PIN messages, 10 SIM card security PIN code, 72 task status, 51 See also editing; setting checking voice mail, 30 clearing all categories, 107 browser cache, 40 fields
creating AutoText entries, 27 bookmarks, 39 categories, 44, 51, 53 email messages, 9 filters, 12 filters quickly, 12 generic filters, 88 links, 86 mailing lists, 43 PIN messages, 15 profiles, 61 random passwords, 75 SMS messages, 17 tasks, 51 See also adding cursor speed, setting, 28 customizing, See setting cutting text, 27 D decline meeting invitation, 48 default length of calendar reminder, 48 profiles, 61 deleted items, emptying folder, 98 deleting appointments, 48 AutoText entries, 27 bookmarks, 39 ca
disabling alarm, 55 call blocking, 31 filters, 12 handheld password, 73 display language, 65 options, 63 phone number, 101 SMS messages, 91 distribution lists, See mailing lists downloading applications, 41 frequently asked questions, 42 preview ring tones, 42 ring tones, 41 draft messages, saving, 9 E editing AutoText entries, 27 call notes, 31 contacts, 43 filters, 12 fixed dialing contacts, 35 mailing lists, 43 memos, 53 password keeper passwords, 76 profiles, 61 saved searches, 19 SIM card phone book co
enabling alarm snooze, 55 browser push, 42 call blocking, 31 content compression, 74 content protection, 74 filters, 12 fixed dialing, 34 handheld password, 73 encryption keys about, 75 regenerating, 75 ending, calls, 29, 30 enterprise activation, 7 escalating volume, 62 extending battery life, 67 F FDN, See fixed dialing file attachments about, 21 changing display of, 94 file information, 94 frequently asked questions, 93 increasing detail in images, 22 memory use, 94 navigating, 21 opening, 21 opening tab
frequently asked questions alarm, 55 applications, 42 automatic wireless backup, 25 browser, 103 calendar, 109 contacts, 107 downloading, 42 email messages, 85 email redirection, 85 file attachments, 93 filters, 88 memos, 53 network, 69 phone, 99 security, 111 SMS messages, 91 synchronization, 97 tasks, 52 typing, 28 full content, opening, 21 G generating new encryption keys, 75 getting started, 7 groups, See mailing lists H handheld activating over wireless network, 7 backing up data, 25 changing folders o
links address, 38 copying addresses, 38 creating, 86 selecting, 37, 104 sending from browser, 38 using, 86 loading programs, 42 locking handheld, 74 keyboard, 74 logging calls, 31 M mailbox add out of office reply from handheld, 11 conflicts, 97 mailing lists adding members, 43 changing members, 43 creating, 43 deleting, 43 deleting members, 43 editing, 43 viewing, 43 viewing members, 43 making calls, 29 conference calls, 30 emergency calls, 29 marking messages opened and unopened, 10 measurements, converti
N navigating browser, 37 calendar, 109 file attachments, 21 tips, 113 notification profiles, See profiles notification, for browser push, 41 numbers finding phone, 29 finding PIN, 15 finding SMS, 17 O opening address book attachments, 21 appointments, 48 email messages, 9 file attachments, 21 images, 38, 39 meetings, 48 PIN messages, 9 SMS messages, 17 tasks, 51 See also viewing order, filters, 12 organizing bookmarks, 39 out of office reply about, 11 disabling automatically, 11 setting, 11 owner informatio
PIN messages about, 15 adding contacts, 9 changing, 10 deleting, 10 forwarding, 10 frequently asked questions, 85 opening, 9 resending, 10 sending, 15 set as high priority, 87 viewing longer subject line, 87 See also messages PIN, finding, 15 power about, 67 turning off, 67 turning off automatically, 67 turning on automatically, 67 preview ring tones, 42 priority of messages, setting, 9 profiles about, 61 alarm, 55 creating, 61 deleting, 61 editing, 61 enabling, 61 escalating volume, 62 See also ring tones
ring tones adding, 41, 42 deleting, 61 downloading, 41 listening, 61 previewing, 42 showing, 61 testing, 61 See also profiles rotating images, 22 S saving draft email messages, 9 images, 39 searches, 19 sent email messages, 11 SMS messages, 18 web page requests, 39 web pages, 39 scheduling appointments, 47 appointments quickly, 47 meetings, 48 screen home screen background, 63 lighting, 63 options, 63 saver, 63 scrolling horizontally in attachments, 21 in opposite direction, 114 through calendar views, 109
sending address book attachments, 9 email messages, 9 email messages from a specific service, 9 images in messages, 38 links in messages, 38 PIN messages, 15 SMS messages, 17 web page addresses, 38 sent items redirecting to handheld, 13 saving, 11 viewing, 10 service books about, 81 accepting, 81 deleting, 81 receiving, 81 restoring deleted, 81 viewing, 81 service, sending email messages from specific, 9 setting alarm, 55 alarm volume, 55 call waiting, 33 cursor speed, 28 default volume for calls, 34 folde
smart dialing about, 33 corporate extension dialing, 33 default area code, 33 default country code, 33 smartcase, definition, 27 SMS messages about, 17 delivery confirmation, 91 display, 91 display more items in thread, 91 finding number, 17 frequently asked questions, 91 leaving on SIM card, 71 managing, 18 opening, 17 options, 91, 92 removing history, 18 resending, 18 sending, 17 typing SMS numbers, 17 See also messages snooze enabling, 55 using, 55 software version, 83 sounds, See profiles specified case
tips for attachments, 115 for calculator, 117 for calendar, 117 for changing options, 113 for clearing fields, 113 for editing text, 114 for messages, 114 for navigating screens, 113 for searching, 113 for typing, 27, 114 for using the browser, 116 for using the phone, 116 home screen shortcuts, 28 on Home screen, 113 TLS about, 40 setting, 105 tracked changes, viewing, 95 transport layer security, See TLS TTY about, 34 requirements for using, 100 setting, 34 tunes, See ring tones; profiles turning off alar
voice mail checking, 30 setting options, 33 volume adjusting for phone, 30 alarm, 55 escalating, 62 setting default for calls, 34 wireless radio turning off, 69 turning on, 69 wireless transport layer security, See WTLS worksheet, selecting in attachments, 22 WTLS about, 40 setting, 105 W wait, adding, 44, 100 web pages address, 38 animated graphics, 104 canceling requests, 37 copying addresses, 38 opening, 37 refreshing, 38 saving, 39 saving requests, 39 select mode, 37, 104 sending addresses, 38 setting
