BlackBerry Wireless Handheld 900/1900 MHz GSM/GPRS Networks 900/1800 MHz GSM/GPRS Networks Getting Started Guide
BlackBerry Wireless Handheld Getting Started Guide Last modified: 15 January 2003 Part number: MAT-05820-002 ASY-06077-001 At the time of publication, this documentation complies with software version 3.6.0. © 2003 Research In Motion Limited. All Rights Reserved. The BlackBerry and RIM families of related marks, images and symbols are the exclusive properties of Research In Motion Limited.
Contents Important safety information .............................................................. 5 Important safety/compliance information ..................................11 FCC compliance statement (USA) ................................................15 Industry Canada Certification ......................................................16 Important safety / compliance information ................................16 EU REGULATORY CONFORMANCE .......................................
Sending a test email message ........................................................60 Reading your test email message .................................................62 Setting the date and time ...............................................................63 Locking your handheld..................................................................64 Placing emergency calls .................................................................66 Product information ..............................................
Important safety information Please read these safety and operation instructions before operating the BlackBerry Wireless Handheld™, its docking/charging cradle, or any other BlackBerry Wireless Handheld charging units. Retain these instructions for future use. Note: Refer to "Important safety/compliance information" on page 11 for more information on safety regulations and compliance information for your BlackBerry 5810 Wireless Handheld™.
Important safety information Motion Limited (RIM) for use with this equipment. Other usage will invalidate any warranty provided with this apparatus and may be dangerous. Warning: Before use, please ensure that the mains voltage is in accordance with the input voltage printed on the power supply. To be operated on mains with a circuit breaker rated 16A max. Protect against beating rain. For indoor use only. ACCESSORIES Use only those accessories approved by RIM.
For Vehicles Equipped With An Air Bag An air bag inflates with great force. DO NOT place objects, including both installed or portable wireless equipment, such as the BlackBerry Wireless Handheld, in the area over the air bag or in the air bag deployment area. If in-vehicle wireless equipment is improperly installed and the air bag inflates, serious injury could result. ELECTRONIC DEVICES Most modern electronic equipment is shielded from RF signals.
Important safety information Other Medical Devices If you use any other personal medical device, consult the manufacturer of your device to determine if they are adequately shielded from external RF energy. Your physician may be able to assist you in obtaining this information. Turn your handheld radio OFF in health care facilities when any regulations posted in these areas instruct you to do so. Hospitals or health care facilities may be using equipment that could be sensitive to external RF energy.
ADDITIONAL SAFETY GUIDELINES Battery: Discard the handheld properly. As the unit contains a lithium battery, neither the handheld nor the lithium battery should be disposed of in fire. Dispose of the lithium battery in accordance with the laws and regulations in your area governing disposal of such cell types. Do not attempt to replace the internal lithium battery. If your handheld is not working and you suspect that the internal battery needs to be replaced, return it to your point of purchase.
Important safety information handheld with any charging units to place the charging unit in a secure and stable spot and route the power cord in a way that reduces the risk of injury to others, such as by tripping or choking. Care: Do not use liquid or aerosol cleaners or solvents. Clean only with a dry cloth. High heat: The handheld and any accessories should be situated away from any heat sources, such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.
Important safety/compliance information All servicing should be undertaken by qualified service personnel. Warning: To reduce the risk of fire or electric shock, do not expose this apparatus or any accessories to rain or moisture. Adjust only those controls that are covered in this manual. An improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the handheld, charging unit, or accessory to its normal operation.
Important safety information • National Council on Radiation Protection and Measurements (NCRP) Report 86, -1986, Biological Effects and Exposure Criteria for Radio Frequency Electromagnetic Fields • Health Canada, Safety Code 6, 1999, Limits of Human Exposure to Radio frequency Electromagnetic Fields in the Frequency Range from 3 kHz to 300 GHz • International Commission on Non-Ionising Radiation Protection (ICNIRP) 1988, Guidelines for limiting exposure to time-varying electric, magnetic, and electr
Important safety/compliance information scientific studies. The standards include a substantial safety margin designed to assure the safety of all persons, regardless of age and health. The exposure standard for wireless mobile handhelds employs a unit of measurement known as the Specific Absorption Rate, or SAR. The SAR limit set by the FCC/IC is 1.6W/kg.
Important safety information Additional information on Specific Absorption Rates (SAR) can be found on the Cellular Telecommunications & Internet Association (CTIA) web-site at http://www.wow-com.com. ___________________________________ * In the United States and Canada, the SAR limit for mobile handhelds used by the public is 1.6 watts/kg (W/kg) averaged over one gram of tissue for the body or head (4.0 W/kg averaged over 10 grams of tissue for the extremities - hands, wrists, ankles and feet).
FCC compliance statement (USA) FCC compliance statement (USA) FCC Class B Part 15 This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: • This device may not cause harmful interference, and • This device must accept any interference received, including interference that may cause undesired operation.
Important safety information • Consult the dealer or an experienced radio/TV technician for help. Industry Canada Certification This device complies with Industry Canada RSS 133, under certification number 250 333 2300A. Class B compliance This device complies with the Class B limits for radio noise emissions as set out in the interference-causing equipment standard entitled “Digital Apparatus,” ICES-003 of Industry Canada.
Important safety / compliance information • International Commission on Non-Ionising Radiation Protection (ICNIRP) 1988, Guidelines for limiting exposure to time-varying electric, magnetic, and electromagnetic fields (up to 300 GHz) • Official Journal of the European Union, 1999, Council Recommendation of 12 July 1999 on the limitation of exposure of the general public to electromagnetic fields (0 Hz to 300 GHz) To maintain compliance with EU RF exposure guidelines, use only RIM supplied or approved ac
Important safety information operating positions with the handheld transmitting at its highest certified power level, the actual SAR level of the handheld while operating can be well below the maximum value. This is because the handheld is designed to operate at multiple power levels so as to use only the power required to reach the network. In general, the closer you are to a wireless base station antenna, the lower the power output.
EU REGULATORY CONFORMANCE AIRCRAFT SAFETY Switch off your handheld’s radio when in an aircraft. The effect of the use of your handheld’s radio in an aircraft is unknown. Such use may affect aircraft instrumentation, communication and performance, may disrupt the network, may otherwise be dangerous to the operation of the aircraft, and may be illegal. All other applications of your handheld may be used in accordance with airline regulations for electronic devices.
Important safety information 20 BlackBerry Wireless Handheld
Welcome to your wireless solution BlackBerry™ is an end-to-end wireless solution that integrates with your email account, providing a wireless extension of your email mailbox. It is a totally integrated package that includes advanced wireless handhelds, desktop tools, enterprise server software, and airtime on a wireless data network. The BlackBerry handheld includes advanced wireless technology.
Welcome to your wireless solution • Phone: Place phone calls, put phone calls on hold, mute phone calls, and make notes during calls. Set call forwarding, call barring, and initiate conference calls. • Address Book: Store your personal directory of contact information. View add, edit, and delete abbreviated and service dialing numbers from your Subscriber Identity Module (SIM) card. • Calendar: Add, edit, and delete appointments using Day, Agenda, Week, or Month view.
Welcome to your wireless solution • Turn Power Off: Turn off your handheld at night or on weekends. Turn off your handheld during air travel or to conserve battery power. Note: Depending on your service provider’s plan, some applications might not be available on your handheld with your integration option, as specified below. Contact your service provider or network operator for more information on available services. Refer to the Handheld User Guide for complete information on using these applications.
Welcome to your wireless solution Integration with existing ISP email account With this option, your handheld is integrated with your existing Internet service provider (ISP) email account from which you can send and receive email messages. Contact your service provider or network operator for an email account on the BlackBerry Web Client.
Welcome to your wireless solution must remain turned on at all times and the desktop redirector program must be running for email messages to be sent to your handheld. If your company uses the BlackBerry Enterprise Server Software, you do not need to run the desktop redirector to forward your email messages. You can use all the tools of the BlackBerry Desktop Software with this integration option. Email redirection settings are configured with the desktop software’s Redirector Settings tool.
Welcome to your wireless solution Note: If you are replying to or forwarding a message, you cannot select the service book from which you want to send the message. The reply or forwarded message must be sent through the same service book as the original message. You can view the service books on your handheld on the Service Book screen. (On the Home screen, click the Options icon. The Options screen appears. Click Service Book to open the Service Book screen.
Welcome to your wireless solution version 4.0 or later installed. To download your free copy of Acrobat, visit www.adobe.com. • Quick Reference Card — This card provides shortcuts and tips for using your handheld. • Desktop Software Online Help — Each tool in the desktop software offers online Help to guide you and answer your questions. To view procedures for and information on the desktop software’s tools, in any active window, click Help. • README.
Welcome to your wireless solution Integration with enterprise email account Information appearing in this format, prefaced by Integration with enterprise email account, pertains to handhelds that are configured for this integration option. You can use the features that are described in sections that are marked with this note if you have integrated your BlackBerry Desktop Software with your enterprise email account.
Welcome to your wireless solution Depending on your service provider or network operator’s plan, some applications might not be available on your handheld. In addition, the configuration for your Browser application might be different. This guide assumes that you have all possible factory shipped handheld applications. You can set your keyboard type, the locale, and the date and time format on your handheld.
Welcome to your wireless solution • screen wipe • this BlackBerry Wireless Handheld Getting Started Guide • Quick Reference Card • installation CD containing desktop software and online Handheld User Guide You must use a Subscriber Identity Module (SIM) card with your handheld. This card might be provided in your package when you receive it or the card might be inserted into your handheld. Open your SIM card drawer to verify that your SIM card is inserted into your handheld.
Welcome to your wireless solution Power adapter The power adapter connects to the cradle’s serial port connector to charge the handheld battery. Different attachment pieces connect to the power adapter for use in North America, continental Europe, the United Kingdom, and Australia. Travel charger You can use the travel charger to recharge your handheld battery, when you are away from your computer. The travel charger connects directly to the serial port on the bottom of the handheld and to a wall outlet.
Welcome to your wireless solution Holster A holster, equipped with a clip, accompanies your handheld. While your handheld is in the holster, it is wearable. You can choose different forms of notification based on whether your handheld is in or out of the holster. Refer to the Handheld User Guide for more information on editing notification profiles.
Welcome to your wireless solution Note: If your SIM card is PIN-locked, a dialog box appears, prompting you to type a personal identification number (PIN). Contact your service provider or network operator for more information on disabling the lock. Refer to the online Handheld User Guide for more information on using SIM card security.
Welcome to your wireless solution Customer support For customer support, contact your service provider or network operator.
Getting started This section provides information on the following topics: • Before you begin • Setting up your handheld • Inserting the SIM card • Charging your handheld battery • Turning off and turning on your handheld • Turning on and turning off the radio • Registering with the wireless network • Installing the desktop software • Adding handheld applications to the desktop software • Connecting your handheld to your computer using a serial port • Loading handheld applications • I
Getting started Before you begin Before you use your handheld, you should familiarize yourself with some of its basic components. Your handheld’s keyboard provides access to the alphabetic characters. The keyboard also features nine special keys: the Delete key, the Backspace key, the Enter key, the Space key, two Shift keys, the Alt key, the Escape button, and a Power button.
Setting up your handheld Setting up your handheld Follow this checklist to set up your handheld.
Getting started you. When you first receive your handheld, the SIM card might be inserted. If it has not been inserted, you must insert it into your handheld before you can send and receive messages, place and answer phone calls, or use the Browser. You do not need to insert your SIM card to place phone calls to emergency phone numbers. The SIM card fits into a drawer that slides into the handheld.
Charging your handheld battery 4. Position your handheld so that the keyboard and screen are face up. Insert the SIM card drawer into your handheld as shown in the following illustration. You will hear a click when the drawer is fully inserted. Inserting the SIM card drawer into your handheld Note: If your SIM card is PIN-locked, a dialog box appears, prompting you to type a personal identification number (PIN). Contact your service provider or network operator for more information on this number.
Getting started Charging the handheld battery using the cradle To charge your handheld battery using the cradle, connect the power adapter cord to the cradle’s serial port connector, connect the cradle cable to available COM port on your computer, insert the appropriate attachment piece, and then plug the power adapter cord into a wall outlet. Note: When you connect your handheld to your computer, use only the cradle that is provided by Research In Motion Limited for use with your handheld model.
Charging your handheld battery To connect the attachment pieces to the power adapter 1. Slide the appropriate attachment piece into the back of the power adapter. Inserting the North American attachment piece North American European United Kingdom 2. Australian Plug the power adapter into a wall outlet. Note: Use the appropriate power supply as specified on the label on the bottom of your handheld cradle.
Getting started To charge your handheld battery using the cradle 1. Insert your handheld into the cradle by aligning the connector port on the bottom edge of your handheld with the connector prongs of the cradle. Press your handheld firmly into place. Note: When you first receive your handheld and charge its battery, the handheld turns on and the Home screen appears, displaying the handheld’s application icons. Connecting your handheld to your computer 2.
Charging your handheld battery Your handheld battery can be kept at a full charge by charging it every day for 10 to 15 minutes. From an empty battery, a full charge can be achieved in approximately three to four hours. It is not necessary to drain the battery completely before you recharge it. Note: The battery power indicator displays a low level if the handheld battery becomes too low. The message Low Battery appears to the left of the wireless coverage indicator and the handheld beeps.
Getting started Charging your handheld battery using the travel charger You can also use the travel charger to charge your handheld battery. 1. Insert the serial port connector at the end of the travel charger cable into the serial port of your handheld. 2. Slide the appropriate attachment piece into the back of the travel charger. Refer to "To connect the attachment pieces to the power adapter" on page 41 for more information. 3. Plug the travel charger into a power outlet. 4.
Turning off and turning on your handheld Turning off and turning on your handheld To turn off your handheld, press and hold the Power button. You can also click the Turn Power Off icon on your handheld’s Home screen. Note: If you have enabled the Auto On/Off feature, you will be prompted to select Auto Off or Power Off when you click the Turn Power Off icon. Refer to the “Customizing your handheld options” chapter in the Handheld User Guide for more information on the Auto On/Off feature..
Getting started Notification of new items Wireless coverage indicator Date and time Battery power indicator Service provider Type of connection to the wireless network Application icons Currently selected application Home screen - Messages icon When you first turn on your handheld, several messages appear on the Messages screen that introduce you to your handheld and some of its basic features.
Registering with the wireless network Home screen - Turn Wireless On icon The Turn Wireless On icon is represented by an antenna, but when you click the icon, the application name changes to Turn Wireless Off and the icon changes to an airplane. The airplane icon is a reminder to turn off your handheld radio when you are on an airplane, in a hospital, or in any place in which your handheld might interfere with other radio transmissions and frequencies.
Getting started receiving email messages. You can receive email messages if GPRS and one or more bars appear with the wireless coverage indicator in the upper right corner of the Home screen. Note: You cannot send or receive email messages if gprs or GSM appears below the wireless coverage indicator in the upper right corner of the Home screen. Refer to the “Getting to know your handheld” chapter in the Handheld User Guide for more information on the wireless coverage indicator.
Registering with the wireless network Network screen menu - Register Now item If you are in an area of wireless coverage that is sufficient for receiving email messages, the registration message should arrive within a few seconds. Note: Your handheld must be activated on your service provider’s wireless network before you can register and before you can send messages or place phone calls.
Getting started Installing the desktop software You must install the desktop software to use the other desktop software tools. One of the Setup windows prompts you to select the method of email redirection: either the BlackBerry Enterprise Server or the Microsoft BlackBerry Desktop Redirector. If you are unsure of the method Exchange you use to redirect email messages from your Inbox to your handheld, ask your system administrator for this information before you begin the installation.
Installing the desktop software Note: If you have both an enterprise email account and a new or existing ISP email account, you can configure your handheld to support both accounts (using multiple service books). To use multiple service books, integrate the desktop software with your enterprise email account. After you complete the setup for your enterprise email account, activate your handheld on the BlackBerry Web Client. 9. After you select your integration option, click Next.
Getting started 12. Click Next to accept the default folder name for the desktop software. (If you want to change this name, select a different folder from the list or in the Program Folders field, type a new name.) The Shortcut Installation Options window might appear. Note: The Shortcut Installation Options window might appear if your operating system is Windows XP, 2000, or NT, but it might not appear if your operating system is Windows 98 or Me. 13.
Adding handheld applications to the desktop software Adding handheld applications to the desktop software After you install the desktop software, you might have to add handheld applications to the desktop software manually if you complete one of the following actions: • upgrade your handheld • install software from a different service provider or network operator • switch to a different handheld series • add third-party applications to your handheld Note: To add handheld applications to the desktop
Getting started handheld applications to the desktop software" on page 53 for more information. • If the screen displays the name of your handheld, applications have already been added to your desktop software and you can load applications using the Application Loader tool. Refer to "Loading handheld applications" on page 56 for more information.
Connecting your handheld to your computer using a serial port You can now connect the handheld to your computer, start the desktop software, and use the Application Loader tool to load applications onto your handheld. Refer to "Loading handheld applications" on page 56 for more information. Connecting your handheld to your computer using a serial port To use the desktop software, your handheld must be connected to your computer. To connect your handheld to your computer using a serial port 1.
Getting started Note: A dialog box with the message Handheld not found appears on your computer if the desktop software cannot detect your handheld on a serial port. If your handheld and cradle are connected securely, verify that no other devices are sharing the serial port, such as a PC card. Verify that no other connectivity software is running on your computer, and that you are not using the same port that your mouse uses. 7. Click OK to close the Connection Settings window.
Loading handheld applications Note: If the software on your handheld is not current, the Application Updates Available dialog box appears. To update your handheld software, click Update Now. The Application Loader Wizard appears automatically. If you are unsure about the status of your handheld software or your computer software, click Cancel. If you click Cancel, the Application Updates Available dialog box appears each time you start the desktop software. 3. Double-click the Application Loader icon.
Getting started 7. When the loading process is complete, the Application Loader indicates whether or not the process was successful. Click Close. After the loading process is complete, you might have to turn on your handheld radio to send and receive email messages. Refer to "Sending a test email message" on page 60 for more information.
Integrating with an enterprise email account If you reinstall or update the desktop software, you are not prompted to generate a new key. You should generate a new encryption key every month for security purposes. Refer to the Redirector Settings Online Help for more information on generating encryption keys. Note: If you use your SIM card in another handheld, you must connect the handheld to your computer and generate an encryption key before you can receive your email messages.
Getting started Integrating with a new or existing ISP email account If you integrated your desktop software with a new or ISP email account, you must activate your account to send and receive email messages. Note: If you install your desktop software with an enterprise email account, refer to “Integrating with an enterprise email account” on page 58 for instructions.
Sending a test email message 1. On the Home screen, click the Compose icon. The To screen appears. 2. Scroll to [Use Once] and click the trackwheel to view the menu. 3. Click a send method (email or PIN). For this example, click Email. The One Time Email screen appears. To screen menu - Email item 4. Type the email address that is associated with your handheld. 5. Click the trackwheel to view the menu, and then click Continue. 6.
Getting started Reading your test email message When you receive your test email message, follow these steps to read it. To read your test email message 1. On the Home screen, click the Messages icon. The Messages screen appears. 2. Select the test message and click the trackwheel to view the menu. Click Open. The new message appears on your screen. If necessary, scroll down to read the entire message.
Setting the date and time Setting the date and time After you send and receive your first wireless email message, you should set your handheld’s date and time so that messages, phone calls, and saved web pages appear with the correct time stamp. Note: You can also set the date and time automatically using the desktop software’s Intellisync tool. Refer to the Intellisync Online Help for more information. You can also update your handheld automatically by copying the network date and time.
Getting started You return to the Options screen. The information that you set in the Time, Time Format, and Date fields determines how the date and time appear in the handheld status section of the screen. It also determines how the date and time appear on the Calendar and Lock screens. Date/Time fields The Date/Time screen contains the following fields: Time Zone: Select your time zone. Your handheld adjusts the time automatically, according to the time zone. Time: Set the current time.
Locking your handheld Owner screen, this information appears on the Lock screen. You should include your contact information in case your handheld is lost. To use keyboard lock You can lock your handheld keyboard to avoid typing characters accidentally. 1. On the Home screen, click the Keyboard Lock icon. The Lock screen appears. 2. To use your handheld again, double-click the trackwheel. To use password protection Set a password on your handheld to obtain greater security.
Getting started Lock screen with a password enabled You should lock your handheld with a password if you leave it unattended. Refer to the “Customizing your handheld’s options” chapter in the Handheld User Guide for more information on setting your handheld password. Placing emergency calls You can place calls to emergency numbers at any time, even if your handheld has a password set or does not have a SIM card inserted. To place emergency calls 1. On the Home screen, click the Phone icon.
Placing emergency calls To place emergency calls when your handheld is locked Warning: This feature is reserved for emergency calls ONLY. Only recognized emergency numbers (such as 911 or 112) are accepted when your handheld is locked. 1. Click the trackwheel. A dialog box appears with the message Device is locked. 2. Click Emergency Call. Another dialog box appears that prompts you to confirm that you want to place the emergency call. 3. Click Yes. 4.
Getting started 68 BlackBerry Wireless Handheld
Product information Mechanical properties Weight: Approximately 139 g/4.7 oz Size (LxWxH): 117 x 78.5 x 18 mm 4.6” x 3.1” x 0.
Product information Message notification: LED indicator, audible beeper, and mechanical vibrator; on-screen notification; notification options are user configurable Ports: Combined data/charging port; synchronization via high-speed RS232-compatible data port Power Battery: Internal, rechargeable lithium cell Power adapter: 6Vdc/ 500 mA AC power adapter SIM interface: Supports 3V/5V SIMs Recommended temperature parameters Operating: 0 to 50°C / 32 to 122°F Storage: 10 to 25°C / 50 to 77°F Radi
Radio specifications for the BlackBerry 5820 Wireless Handheld Power class: Class 1 as defined in GSM 02.06 Transmitting frequency: 1850 to 1910 MHz Receiving frequency: 1930 to 1990 MHz Radio specifications for the BlackBerry 5820 Wireless Handheld Dual band support: GSM900; EGSM; DCS1800 Power class: Class 1 (DCS 1800); Class 4 (GSM900) as defined in GSM 02.
Product information Regulatory conformance Compliant with: PCS Type Certification Review Board (PTCRB) Federal Communications Commission (FCC) Industry Canada (IC) Compliant with UL1950 requirements for Canada and US Radio & Telecommunications Terminal Equipment (R&TTE) Directive 1999/5/EC Low Voltage Directive (LVD) 73/23/EEC Electromagnetic Compatibility (EMC) Directive 89/336/EEC Council Recommendation 1999/519/EC & EN50360 Exposure to Electromagnetic Fields 300 MHz to 3 GHz 72 BlackBerry Wireless Ha
Index A C about this guide, 27 activating your handheld, 45 your web client account, 60 additional components cradle/charger, 30 desktop software, 32 headset, 31 holster, 32 subscriber identity module card, 32 Application Updates Available dialog box, 57 applications adding to the desktop software, 53, 54 loading handheld applications, 56 applications, description, 21 attachment pieces removing, 43 calls B battery charging using cradle, 42 low, 43 recharging, 43 before you begin, 36 BlackBerry solution
Index Home screen, 45 SIM card, 32 desktop software CD, 32 Handheld User Guide, 27 installing, 50 online Help, 27 system requirements, 33 documentation, other sources, 26 E email messages conditions for sending and receiving, 48 integrating with enterprise account, 24 integrating with ISP account, 24 integration with new account, 23 emergency calls, placing, 66 enterprise email account integrating with, 58 integration, 24 redirecting email from, 59 G getting started, setting up your handheld, 37 H handh
Index M messages reading, 62 multiple service books installing desktop software, 51 N network registering, 47 new email account, integration, 23 new or ISP email account activating your account, 60 integrating with, 60 O online Help desktop software, 27 web client, 27 options date and time, 63 P password security screen enter password, 55, 56 Phone placing emergency calls, 66 phone calls placing emergency, 66 placing emergency calls, 66 power adapter, attachment pieces, 43 product information, 69 R rad
Index T time copying from network, 64 travel charger, using, 44 turning on/off power, 45 radio, 46 U users on Lotus Domino Server, 28 on Microsoft Exchange Server, 28 76 using password protection, 65 service books, 25 V verify handheld applications, 53 viewing messages, 62 service books, 26 W web client, online Help, 27 welcome, 21 BlackBerry Wireless Handheld
