Setup guide
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APPENDIX A: FAQ
APPENDIX A
FAQ
Q I cannot see video from my camera at the DVR (NVR or hDVR). What can I do to
restore the video?
A First, test the connection to the device using the IPAdmin Tool. Can you see all the cameras on
your network with this utility?
— YES – The LAN and PoE (power) to the camera is probably OK.
— NO – Check the LAN cable, Ethernet signal, and power at the camera. If faulty, correct the
problem and recheck the video streaming.
Reset the camera. See Appendix B, Camera reset.
Check the camera lens for blockages, dirt, etc. and clean if needed.
Use the BNC adapter with the BLK-IPD102 camera or the LOOP connector with the BLK-IPS101
camera to check video. If video is good but still can’t connect, replace the camera.
Q Everything is hooked up and working, but the video that is recorded is jerky
and not smooth. Is there something wrong with my system?
A Smoothness of the recorded video is dependent upon several factors including compression level,
capture size, and the maximum frame rate of your recorder. Most NVR/hDVRs record at frame
rates of 30, 90, or 120 frames per second (fps). The frame rate of your NVR/hDVR is divided
between each channel being recorded. For example, a 90 fps DVR recording 4 channels will
record 22.5 fps per channel, which will appear fairly smooth. By contrast, a 120 fps NVR/hDVR
recording 9 channels will record 13 fps, which will not appear smooth and uid, particularly when
compared to a normal TV broadcast at 29.97 fps. If there are irregular gaps in the video, or a
momentary loss of video, there could be problems in the system. Call Supercircuits at 1-800-
335-9777 for assistance.
Q Why can’t I get a good picture from one of my cameras? The camera’s power
light is blinking or ickering.
A This is usually a symptom of low voltage at the camera. You may have a cable run that is too long,
a defective cable, or an insufcient power supply. Try using a better quality cable, or plug the
power adapter directly into the camera to bypass the cable all together.
Q I installed the cables to my analog video equipment, but the power plug won’t
t into the camera or the power adapter:
A Chances are you’ve run the cable backwards. Only one end of the camera cables supplied by
Supercircuits will t the camera, while only the other end will t the power adapter. The cable will
need to be pulled, and run the other direction.