User manual

32
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APPENDIX A: TROUBLESHOOTING
APPENDIX A
Troubleshooting
A.1 Reboot encoder
NOTE
The reboot process lasts about 4 minutes, during which time the encoder will not respond to the IPAdmin Tool or transmit video to
a web browser
The encoder can be rebooted in two ways:
1. Using the IPAdmin Tool:
a. Start the IPAdmin Tool.
b. Find the entry for the encoder you want to reboot and click it to select (highlight) it.
c. Click the Reboot button and enter the administrator ID and PW.
d. Click Refresh to re-discover the encoder.
2. Using the reset button on the encoder:
a. Press and hold the reset button on the encoder for 5 seconds.
b. Start the IPAdmin Tool.
c. Click Refresh to re-discover the encoder.
A.2 Set encoder to factory default network settings
The encoder network settings can be forced to the factory default values:
Network settings of each IP channel acquired through DHCP on networks with DHCP
- OR -
Network settings of each IP channel forced to the following on networks were no DHCP server can be found:
— IP address – reset to 192.168.0.100
— Subnet mask – reset to 255.255.0.0
— Gateway – reset to 192.168.0.1
— User ID – reset to root
— Password – reset to pass