User manual

29H.264 Network Video Encoder
APPENDIX A: TROUBLESHOOTING
1. Disconnect the power (adapter) from the encoder.
2. While pressing and holding down the reset button, power on the encoder.
3. Release the Reset button 5 seconds after applying power.
4. Wait for the encoder to reboot.
A.3 Check rmware version
Firmware is software embedded in the encoder that determines many of its features and functionality.
The current rmware version number in your encoder can be found by viewing video from the encoder in
IE, and then clicking Setup > About > Version. Contact Supercircuits Support for up-to-date rmware.
A.4 Support
If you cannot resolve an issue, please contact the Supercircuits Support at 1.800.335.9777 for
assistance. When you contact support, please provide the server reports, log le and a brief description
of the problem, if possible.
• To generate a server reports, enter the following into the IE address eld:
https://<IP ADDRESS>/nvc-cgi/admin/param.cgi?action=list
- and -
https://<IP ADDRESS>/nvc-cgi/admin/vca.cgi?action=list
where <IP ADDRESS> is the IP address of your encoder. The server report contains important
information about the device, as well as a list of the current parameters.
• To generate a log report, use IE to log into the unit. In the View screen, click the following items,
entering security information when required:
SETUP > Maintenance > System Log > LOG LIST
Click the name of the Log List of interest to open the le.