User Guide
Troubleshooting
Leaking
It is normal for condensation to form water droplets as your A/C cools warm air,
but if water is leaking into your home, turn o the unit for 30 minutes and check
if the installation could be causing the problem:
1. Tilt Air Conditioner: To allow the condensation to drain from the drain hole
during normal use, ensure that your A/C is tilted down towards the outside at
an angle of about 3-4°,as shown in the image to the right. For detailed
instructions specific to your unit, please consult your product manual.
Noise
Always ensure that the unit is free from debris such as leaves or sticks
and nothing is an obstruction. If noises persist, please note that some
noise is normal; learn what is expected versus what you can reduce below:
Not Cooling as Expected
If you are using the air conditioner in the recommended room size and it is still not cooling as expected, try these tips:
1. Remove Obstacles: For the exhaust system to improve air flow. Make sure there are no obstacles blocking the air out-
let of the exhaust hose (in the range of 20 inches). Place the unit where nothing can obstruct the air flow. This includes:
curtains, drapes, furniture etc.
2. Clean Air Filter: Check if your air filter is dirty and refer to maintenance section for cleaning tips.
Air Conditioner Will Not Turn On
If your A/C is not turning on, first check all the connections and the power outlet then following these tips below:
1. Restart the Unit: Turn the A/C o, wait three minutes for the compressor to restart, and then power on the unit.
2. Clean Air Filter: Check if your air filter is dirty and refer to Maintenance section for cleaning tips.
3. Press Reset Button: Some units have built in ground-fault circuit interrupter protection. If your A/C has a reset and
test button on plug, try pressing the reset button to restart the unit.
Remote Not Working
If your remote isn’t working, first check the battery and ensure these steps are being followed:
1. Ensure You’re Within Range: Use remote within 20 feet and 60° radius to front of unit.
2. Remove Signal Obstructions: If the signal is disrupted, check and remove any obstructions.
3. Check the Remote’s Batteries: Replace if needed.
RECOGNIZING NORMAL SOUNDS
Sound of Rushing Air: At the front of the unit, you may
hear the sound of rushing air being moved by the fan.
High-Pitched Chatter: High eciency compressors may
have a high-pitched chatter during the cooling cycle.
Gurgle/Hiss: “Gurgling” or “hissing” is the refrigerant
passing through the evaporator during normal operation.
Pinging or Switching: Droplets of water hitting the
condenser may cause “pinging” or “switching” sounds.
REDUCING NOISE FROM VIBRATION
Ensure Surface is Level: Portable units may vibrate if they
are on uneven ground or otherwise not level. Make sure the
surface the unit rests on is level.
If you experience any issues, please call our customer service at 844-299-0879.
3˚ to 4˚