User`s manual

724-746-5500 | blackbox.com
Page 24
724-746-5500 | blackbox.com
Chapter 7: Troubleshooting
Problem:
In extended mode, the add-on monitor appears to have a black border around the desktop.
Solution:
This happens when the resolution used by the add-on monitor is larger than the resolution used by the primary monitor. To solve
this problem, configure the add-on monitor to use the same resolution as the primary monitor.
7.2 Contacting Black Box
If you determine that your USB 3.0 to HDMI Adapter is malfunctioning, do not attempt to alter or repair the unit. It contains no
user-serviceable parts. Contact Black Box Technical Support at 724-746-5500 or [e-mail].
Before you do, make a record of the history of the problem. We will be able to provide more efficient and accurate assistance if
you have a complete description, including:
• the nature and duration of the problem.
• when the problem occurs.
• the components involved in the problem.
• any particular application that, when used, appears to create the problem or make it worse.
7.3 Shipping and Packaging
If you need to transport or ship your USB 3.0 to HDMI Adapter:
• Package it carefully. We recommend that you use the original container.
• If you are returning the unit, make sure you include everything you received with it. Before you ship for return or repair, contact
Black Box to get a Return Authorization (RA) number.