Specifications

7
CONTENTS
Chapter Page
5. Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
5.1 Diagnostic Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
5.2 Restoring Factory-Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
5.3 Common Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
5.3.1 A CPU Connected to Your ServSwitch Doesn’t Boot,
and You Get a Keyboard or Mouse Error . . . . . . . . . . . . . . . . . 33
5.3.2 You Can’t Switch Ports from the Keyboard . . . . . . . . . . . . . . . . 34
5.3.3 Characters that You Type Come Up Wrong or Missing . . . . . . 35
5.3.4 Your Mouse Driver Doesn’t Load. . . . . . . . . . . . . . . . . . . . . . . . 35
5.3.5 You Can’t Access All the Functions of Your Mouse . . . . . . . . . 35
5.3.6 Your PS/2 Mouse Gets Out of Sync . . . . . . . . . . . . . . . . . . . . . . 36
5.3.7 Your Mouse Doesn’t Move the Pointer/Cursor . . . . . . . . . . . . 36
5.3.8 Your Monitor Display is Fuzzy . . . . . . . . . . . . . . . . . . . . . . . . . . 36
5.3.9 Your Video is Not Synchronized or is the Wrong Color. . . . . . 36
5.3.10 Your Video is OK in Low-Resolution Mode, But You Can’t
Get Into High-Resolution Mode. . . . . . . . . . . . . . . . . . . . . . . . . 37
5.3.11 You Can’t Seem to Scan or Switch to One or More
of Your CPUs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
5.3.12 The ServSwitch Doesn’t Work with Your Docking Station. . . . 37
5.3.13 The ServSwitch Doesn’t Work with Your
Dongle-Protected Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
5.4 Calling Black Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
5.5 Shipping and Packaging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Appendix A. NVRAM Factory Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Appendix B. Cable Product Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Appendix C. Pinout of RS-232 Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42