® ® NETWORK SERVICES JUNE 2007 KV0416A-R2 KV0424A-R2 KV1416A-R2 KV1424A-R2 ServSwitch™ CX USER GUIDE COMPUTER COMPUTER CUSTOMER SUPPORT INFORMATION 11 22 33 44 PWR PWR VNC T LNK VNC 100 100 DA DAT LNK AUX Order toll-free in the U.S.: Call 877-877-BBOX (outside U.S. call 724-746-5500) FREE technical support 24 hours a day, 7 days a week: Call 724-746-5500 or fax 724-746-0746 Mailing address: Black Box Corporation, 1000 Park Drive, Lawrence, PA 15055-1018 Web site: www.blackbox.
Contents Contents - page 2 Mounting......................................................................................7 Connections..................................................................................8 Local user..................................................................................9 Remote user (via CX Remote extender)...............................10 Global user (IP network port)...............................................11 Server system (via SAM)...........
Getting assistance.......................................................................66 Troubleshooting.........................................................................66 Appendix 1 – Configuration menus..........................................67 Functions................................................................................68 User Preferences....................................................................69 Global Preferences.................
BlackBox subsidiary contact details.........................................113 Index ® Appendix 7 – Cable and connector specifications..................100 RS232 serial mouse to PS/2 converter cable ......................100 RS232 serial flash upgrade cable....................................100 ServSwitch CX to power switch cable ................................100 Power switch to power switch daisy chain cable...............
Introduction Local user One user can be connected directly to the ServSwitch CX. CX R Modem or ISDN CX R Modem or ISDN Remote users Up to four* users can be linked, via Remote extenders and category 5, 5e or 6 cabling, to a maximum distance of 300m (980 ft). * The IP models allow two remote (extended) users. Many servers ServSwitch CX units can directly support either 16 or 24 server systems. Multiple ServSwitch CX units can also be cascaded to support a maximum of 512 servers.
Front panel buttons The COMPUTER and USER buttons allow the local user to select the required combination. Adjacent numeric displays show the current selection. Keyboard, mouse and menu-based switching techniques are also available. 1 VNC 2 3 4 PWR 100 DAT LNK AUX COMPUTER USER Indicators The front panel indicators clearly show key aspects of operation (CX and CX with IP models differ): • VNC Indicates that a global user is connected and active. • PWR Power input indicator.
What’s in the box What you may additionally need ® 1 2 3 4 USB with audio Connectors:Analog video, USB keyboard/mouse and 3.5mm audio jack. Part number: KV1403A PW R VN C 100 DA T US ER LN K AU X ServSwitch CX or ServSwitch CX with IP Sun with audio Connectors:Analog video, Sun keyboard/mouse and 3.5mm audio jack.
Installation Note: The ServSwitch CX units and their power supplies generate heat when in operation and will become warm to the touch. Do not enclose them or place them in locations where air cannot circulate to cool the equipment. Do not operate the equipment in ambient temperatures exceeding 40 degrees Centigrade. Do not place the products in contact with equipment whose surface temperature exceeds 40 degrees Centigrade.
Connections ® Local user page 9 Remote user (via CX Remote extender) page 10 Global user (IP network port) page 11 The ServSwitch CX and CX with IP units provide a great deal of flexibility in their configurations. This chapter details the various connections that can be made to achieve the required installation.
Local user IP MODEM /ISDN ® ® 724-746-5500 SAM SERVER SYSTEM POWER SWITCH ServSwitch CX rear panel CX R To connect the local user port 1 Position a suitable video monitor, keyboard, mouse (and speakers, if required) in the vicinity of the ServSwitch CX unit such that their cables will easily reach. 2 Attach the video monitor, keyboard, mouse (and speaker) connectors to the sockets, collectively labelled as USER PORT 1, at the rear of the ServSwitch CX unit.
724-746-5500 SAM SERVER SYSTEM POWER SWITCH Cable lengths for remote user locations The maximum length of cable between a remote user and the ServSwitch CX unit can be up to 300 metres (980 feet). However, bear in mind that the overall distance between any remote user and any server system must not exceed 300 metres (980 feet).
Global user (IP network port) IP network link 3 Configure the network settings as appropriate to the position of the ServSwitch CX with IP within the network - see Networking issues for details. 724-746-5500 ® ® To connect the Global user (IP network) port 1 Depending upon where in the network the ServSwitch CX with IP is being connected, run a category 5, 5e or 6 link cable from the appropriate hub or router to the ServSwitch CX with IP unit.
Server system (via SAM) ® IP MODEM /ISDN ® ® 724-746-5500 Yellow indicator - signal activity SAM SERVER SYSTEM POWER SWITCH To connect a server system 1 Ensure that power is disconnected from the ServSwitch CX unit and the server to be connected. (Note: If it is not possible to switch off devices prior to connection, then a ‘Hot plug’ procedure is available – see the Hot plugging and mouse restoration section for more details).
Modem/ISDN port IP MODEM /ISDN 724-746-5500 SAM SERVER SYSTEM POWER SWITCH ServSwitch CX rear panel Cable from modem or ISDN adapter Note: The default serial port speed is 115200 and a standard Hayes-compatible auto-answer string is sent during startup. The default startup string is ‘ATZHS0=1’. Both the serial port speed and startup string settings can easily be altered during configuration - see Initial IP configuration for more details.
Power in connection ® LOCAL USER REMOTE USER GLOBAL USER The ServSwitch CX unit is supplied with a single 30W power adapter IP CX R which is sufficient to supply any POWER MODEM configuration of the unit. All /ISDN IN ServSwitch CX units have two SAM power input sockets to allow auxiliary (redundant) power SERVER POWER SYSTEM SWITCH adapters to be connected. There are no on/off switches, so operation begins as soon as a power adapter is connected.
® ® 724-746-5500 ‘Daisy-chain’ control connections COMPUTER 1 VNC IN Box 1 2 3 4 PWR 100 DAT LNK AUX Power switch boxes USER 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 ServSwitch CX rear panel Serial cable to first power switch box OUT IN Box 2 OUT Power to server Box 2, port 6 - address: 26 IN Box 3 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 OUT IN Box 4 The power ports are connected to the power inputs of each server system and the power switch box(es) are then connected t
Cascading multiple units IP ® ® 724-746-5500 Cascade level 1 User 3 User 4 ServSwitch CX or ServSwitch CX with IP Cascade level 2 SAM SAM SAM ServSwitch CX ServSwitch CX SAM ServSwitch CX SAM SAM SAM SAM ServSwitch CX SAM SAM Cascade level 3 See also • How cascade connections operate • Addressing servers in a cascade • Connecting ServSwitch CX units in cascade • Testing specific links to cascaded servers User 2 User 1 SAM SAM SAM SAM Se
How cascade connections operate Port boundaries and numbering for quad link groups (sixteen port models use groups 41 to 44 only) Port boundaries and numbering for triple link groups (sixteen port models use groups 31 to 35 only) The method for cascading ServSwitch CX units is straightforward and requires no hardware settings or lengthy configuration process.
User 4 ServSwitch CX or ServSwitch CX with IP Port 01 at cascade level 2 ServSwitch CX SAM SAM SAM User 3 Group 43 at cascade level 1 ServSwitch CX Group 41 at cascade level 2 SAM The unique address of this host is: ServSwitch CX 42 01 SAM SAM SAM Port 02 at cascade level 4 SAM User 2 ® User 1 42 01 The unique address of this host is: 43 41 02 The addressing format used by the ServSwitch CX units incorporates the various g
See also • Testing specific links to cascaded servers !W AR 3 Connect the other NIN G end of the cascade CA Tx link cable to one of 5V 4 USER 4A PO the CATx USER PORTS RT OP S PW TIO 2 RI NS N sockets on the rear PO WE AU RC XP WR ON panel of the lower TR IN OL unit. Due to the way in which ports within 3 a link group are 1 dynamically allocated, it is not usually important exactly which user port is connected to each server port of the upper unit.
Using cascaded servers To test a specific link and . 1 Simultaneously press and hold Note: and are the standard hotkeys and can be altered to avoid clashes with other devices or software. If you change the hotkeys, remember to use the new ones in place of and when following these instructions. and , in sequence, press and release the full 2 While still holding address of the required server – remember to use specific port numbers, not link group addresses, e.g.
Multiple video head connections ® REMOTEREMOTE Two or more ServSwitch CX units can be connected USER USER together so that they operate in a synchronised manner. Synchronised operation is useful for CX R CX R applications that require multiple video signals to be switched together. This type of operation is usually required where each server is fitted with multiple video cards or video cards with multiple video heads.
Configuration ® When setting up a new installation, the following stages are recommended: 1 Enable the general ‘Security’ option. With security disabled (default setting), all users attached to the ServSwitch CX have full and unrestricted access to all servers and all ServSwitch CX settings. In larger installations, you are strongly recommended to enable security and set up individual user accounts with access privileges.
Configuration menus Identification of this user port Your Login name 2 Press Port numbers Assistance for keypress options To display the Configuration Menu: and keys to highlight an option, then press to select. To access the configuration menu (global users) Once the IP settings have been made (and the ServSwitch CX with IP unit is network connected), global users can access the configuration menu using a different method.
General security and configuration steps Routing status User Preferences OSD Colour Reminder Banner Reminder Colour Screen Saver Type Confirmation Box Global Preferences Mouse Switching Screen Saver Autoscan Mode Autoscan Period OSD Dwell Time User Timeout RS232 Mouse Type Mouse Type Setup Options Security Language Hotkeys Keypad Controls Exclusive Use Automatic Logout Edit Computer List Edit User List Edit Autoscan List (F1) Advanced Options DDC Options Power Control For a description of each opti
Registering users (edit user list) 3 Either: , • Create a new account - Press , enter a new user name and press or • Edit an existing account - Highlight the required user name and press Edit the name, if appropriate, and/or press . 4 Enter or edit the password with regard to the following: • The password can be up to 12 characters long. • The password can use letters, numerals and/or certain punctuation marks. • The password field can remain blank to allow open access to this account.
Registering servers (edit computer list) Esc-Quit Enter-Save F2-None F3-Find Here you can determine which users should have access to the created/ edited server. Only users that show a ‘+’ marker to the right of the menu box will be granted access to the server. Note: The Port Direct feature (which allows interconnected switching units to talk to one another) ensures that users without access rights to particular servers cannot move sideways to those servers via other servers.
Video compensation CX R SAM ® ® 724-746-5500 300 metres (980 feet) maximum SERVER SYSTEM 50 metres (160 feet) maximum Overall maximum length between any remote user and any server system must not exceed 300 metres (980 feet) Note: For installations where both servers and remote users require video compensation, always ensure that the servers are compensated first. • A third type of video compensation is provided by Black Box ServSwitch CX remote AS/R extender modules only.
Server video compensation ® Length -Length Esc-Quit 004m Home-Default Ensure that the appropriate server is marked by the arrow - if it is not marked, the server is not correctly selected and the compensation will not be applied. The value in the green area indicates the currently selected cable length.
If the image controls cannot provide a crisp image If, after adjusting the image controls, one or more screen images remain fuzzy or have coloured shadows you may need to use the Skew adjustment feature. Please see Remote user skew adjustment for details (ServSwitch CX Remote AS/R module only). Brightness: for adjustment. There are 255 brightness levels.
Remote user skew adjustment 2 On the remote user keyboard (connected to an ServSwitch CX Remote AS/R extender), simultaneously, press the hotkeys (by default, and ) along with to enter configuration mode. The three keyboard indicators (‘Num Lock’, ‘Caps Lock’ and ‘Scroll Lock’) will now begin to flash in sequence. Creating a skew test pattern i Run any image creation/editing application, such as the Paint program supplied with Windows.
® NuLock ps CaLock l rol ScLock m NuLock ps CaLock l rol ScLock m NuLock 4 Press the and keys to retard or advance the timing of the selected colour channel respectively. On screen you will see a change in the position of the selected colour crosses (or colour bars) in relation to the other two. Restore default skew settings ps CaLock l rol ScLock 3 As appropriate, press either the R, G or B keyboard keys to select the appropriate colour channel.
Autoscanning To view autoscan . • At one of the user ports, press Note: and are the standard hotkeys and can be altered to avoid clashes with other devices or software. If you change the hotkeys, remember to use the new ones in place of and when following these instructions. To define an autoscan list Note: This stage is required only when the ‘Scan List’ autoscan mode is selected. 1 Display the Configuration menu. Note: You must be logged-in as the ADMIN user.
Saving and restoring configuration settings To save configuration settings 1 Run the program XPREAD.EXE on the server that is connected to the ServSwitch CX’s serial port. Follow the instructions given by the program. 2 Using one of the ServSwitch CX user ports, display the Configuration menu. Note: You must be logged-in as the ADMIN user. 3 Highlight ‘Functions’ and press . 4 Highlight ‘Send Data to RS232 port’ and press . 5 The ServSwitch CX will send the configuration data to your server.
What to do if the ADMIN password has been forgotten To reset the ServSwitch CX with IP models 1 Remove all power inputs from the ServSwitch CX with IP unit. 2 Move switch 2 on the rear panel down to the ON position. 3 Re-apply power to the unit. On the local user port, a screen menu will provide two options. 4 Using the local keyboard or mouse, select the ‘Reset Configuration’ option. A warning screen will be displayed, select the RESET option and press .
Hot plugging and mouse restoration Recognising an IntelliMouse-style mouse The IntelliMouse format was introduced to support, among other features, the scroll wheel function. If the mouse has a scroll wheel, then it is likely to support the IntelliMouse format. If it is a Microsoft-branded mouse, then it will usually state that it is an IntelliMouse on its underside label.
Initial IP configuration • If the unit has been previously IP-configured it will display the IP Configuration menu, as shown below 2 Next Screen 2 of 5 SERVSWITCH CX Configuration Unit Configuration Network Configuration Modem Configuration Enter-Edit -Up -Down Back Esc-Exit Initialize Port Restore Defaults Screen 3 of 5 Enter-Select -Up -Down 4 Note: Screen 5 of 5 is displayed while the secure keys are being generated.
IP configuration by global user User Accounts Allows you to create and manage up to sixteen separate user accounts, each with separate access permissions. Unit Configuration Allows you to alter both basic and fundamental settings within the ServSwitch CX with IP. Time & Date Configuration Allows you to configure all aspects relating to time keeping within the ServSwitch CX with IP unit.
Encryption settings Viewer encryption settings The web browser viewers and VNC viewers (of level 4.0b5S or higher) offer four encryption settings: • Always on - This setting will ensure that the link is encrypted, regardless of the ServSwitch CX with IP encryption setting. • Let server choose - This setting will follow the configuration of the ServSwitch CX with IP. If the ServSwitch CX with IP has ‘Always on’ or ‘Prefer on’ set, then the link will be encrypted.
Networking issues ® Every network setup is different and great care needs to be taken when introducing a powerful device such as the ServSwitch CX with IP into an existing configuration. A common cause of potential problems can be in clashes with firewall configurations. For this reason the ServSwitch CX with IP is designed to be intelligent, flexible and secure. With the minimum of effort it can reside either behind the firewall or alongside with its own separate Internet connection.
When a web server is also on the local network Port 80 is the standard port used by web (HTTP) servers. If the ServSwitch CX with IP is situated within a local network that also includes a web server or any other device serving port 80 then, if you want to use the web browser interface from outside the local network environment, the HTTP port number of the ServSwitch CX with IP may need to be changed.
DNS addressing As with any other network device, you can arrange for your ServSwitch CX with IP to be accessible using a name, rather than an IP address. This can be achieved in two main ways: • For small networks that do not have a DNS (Domain Name System) server, edit the ‘hosts’ files on the appropriate remote systems. Using the hosts file, you can manually link the ServSwitch CX with IP address to the required name.
Addressing When the ServSwitch CX with IP is situated alongside the firewall, it will require a public static IP address (i.e. one provided by your Internet service provider). More addressing information: Discover DHCP-allocated addresses DNS addressing Ensuring sufficient security The security capabilities offered by the ServSwitch CX with IP are only truly effective when they are correctly used.
Example 1 To switch ON port 5 of switch box 2, the code would be as follows: • Power sequence: P25=1\0D Example 2 To switch OFF port 8 of switch box 3, the code would be as follows: • Power sequence: P38=0\0D For details about operating this feature, see Power switching (via configuration menu) or Power switching (via viewer) within the Operation chapter. 5 If necessary, configure other parameters (Name, Users, Hot Keys - MORE).
The KVMADMIN utility Particularly useful for complex ServSwitch CX configurations and the control of remote installations, KVMADMIN is a powerful administration tool. KVMADMIN is based upon the successful VNC viewer and uses the same security system.
Performing upgrades 5 - Run the KVM Firmware Uploader utility From that folder, select the KVMUploader icon to run the upgrade utility. The KVM Firmware Uploader dialog will be displayed: Upgrading ServSwitch CX models and SAMs The KVM Firmware Uploader utility is available from Black Box support and allows you to check the current revision of the ServSwitch CX unit firmware as well as every Server Access Module connected to it.
The results of the unit query will be displayed in the Device/Dongle Selection dialog: 8 - Select the upgrade file to be used From the main KVM Firmware Uploader dialog, click the Browse... button and select the upgrade file that is appropriate to your ServSwitch CX unit: ServSwitch CX 16 port: AVIP_16_Vxxx ServSwitch CX 24 port: AVIP_24_Vxxx where Vxxx is the upgrade file version number. The upgrade file details will be displayed within the dialog.
Upgrading ServSwitch CX with IP models 6 Click OK. The ServSwitch CX with IP is now ready to accept the upgrade files. Open your browser and log into the ServSwitch CX with IP using the IP address that was confirmed in the dialog. Once connected, the ServSwitch CX with IP will offer the following screen: 8 Select which portion of the ServSwitch CX with IP that you wish to upgrade. Tick both options to upgrade the complete unit.
Operation 1 1 2 2 3 3 Power indicator 4 4 User port keyboard activity indicators User button and numeric indicator PWR USER These items allow you to select any one of the ServSwitch CX user ports. As you press the USER button, the adjacent number will increment to the next available user port. At the same time, as each user port number is displayed, the server channel that is currently associated with that port will be indicated by the Server indicator.
Local and remote user access 2 Enter your username and password.
® Standard hotkeys The range of hotkey combinations are as follows: Note: If your hotkeys have been changed, substitute them for and in the examples given here. Selects port 1 Selects port 2 • • • • then Selects port 10 • • then Selects port 24 Note: When entering multiple digit addresses as above or for even longer cascaded servers, keep and pressed down until all other numbers have been entered.
To select a server using mouse buttons – Advanced method 1 Select the on-screen menu by pressing the middle and right buttons of a three button mouse. 2 Use the scroll wheel to highlight the required server port. 3 Then, select either: • Shared Use - press the left mouse button - This standard method allows other users to view the same server port.
2 Enter your designated User Name and press . 3 Enter your designated Password and press . If both entries are correct then the selected port will be displayed. Note: If either the User Name or Password are incorrect, the entries will be cleared to allow another attempt. To log out from the ServSwitch CX Either: and at any time to log out. • Press or 1 Select the on-screen menu in one of three ways: • By simultaneously pressing and then releasing . and hotkeys may have been changed.
To change banner colours or disable the banner 1 Select the on-screen menu in one of three ways: . • By simultaneously pressing and then releasing • By pressing the middle and right buttons of a three button mouse, or • By selecting port using the front panel buttons If you are not already logged in, do so now. 2 Press to select ‘More menus’. 3 Highlight the ‘User Preferences’ option and press to select.
To switch a server on or off 1 Select the on-screen menu in one of three ways: • By simultaneously pressing and then releasing . Note: The and hotkeys may have been changed. If the combination fails to work, then please contact the system administrator for details. • By pressing the middle and right buttons of a three button mouse, or • By selecting port using the front panel buttons If you are not already logged in, do so now.
Global user access ® ® ® SAM SERVER SYSTEM Web browser viewer OR Dial up link OR 724-746-5500 Network link VNC viewer Global users access the ServSwitch CX with IP using a viewer and a link. There are two types of viewer and two types of link, which can be used in any combination.
Global user access via VNC viewer If required, select the encryption mode - MORE [+] Options button Provides a range of viewer and connection settings - MORE [+] 2 In the ‘Server:’ entry, type the address of the ServSwitch CX as follows: v.w.x.y IMPORTANT: During login, if you see a warning message similar to the one shown here, then stop and do not proceed. where v.w.x.y is the IP network address, for example 192.168.0.3 • If you have been asked to also enter a port number. 3 Click the OK button.
Global user access via web browser ® You can use a standard Web browser (supported versions) to gain access to the ServSwitch CX with IP and its host server(s). As soon as you make contact with the ServSwitch CX with IP it will begin downloading a small Java application to your browser, which will be used only for the duration of your connection. To access via your web browser 1 Launch your standard Web browser as usual. • If you are using a dial up link.
Using the viewer window When using the viewer window Controls Displays a menu of options concerning keyboard, video and mouse operation. Power Click to access the power on/off options for the current host server. Dialogue area Indicates your username and the host system that you are currently viewing. This area can also display other messages. How do I escape from full screen mode? Press the F8 button. This button is changeable but is most often set to F8.
Remote host cursor Configure For the VNC viewer, the local cursor is a dot: Local dot cursor Remote host cursor Additionally, for fast network connections, the VNC viewer also provides a single mouse mode. See Controls - Single Mouse for details. This option is displayed only when you are logged on as the ‘admin’ user. When selected it provides access to a wide range of ServSwitch CX with IP settings. See Appendix 2 - Configuration pages via viewer for more details.
Upon completion an information dialog will explain the results: To re-synchronise the mouse 1 Use the Hosts button to select the required server. 2 Click the button and then click OK in the subsequent pop-up message. Note: If you find that this doesn’t work, you may need to perform a mouse calibration again. If you find that your local mouse pointer and that of the host are not correctly synchronised, use this feature to re-align their movements.
Controls ® Refresh Screen This option refreshes the whole screen image to remove any artifacts from moved screen items. This is useful when using very low refresh rates on slow speed communication links.
Video Settings see next page KVM switch menu This option displays the ServSwitch CX main menu and provides access to the same options presented to local and remote users. The only option that cannot be accessed is Configure IP port. For details of the other options available, please refer to Appendix 1 - Configuration menus.
Horizontal Position Determines the horizontal position of the host screen image within the viewer window. Vertical Position Determines the vertical position of the host screen image within the viewer window. Brightness & Contrast The red, green and blue constituents of the brightness and contrast can be set individually. Alternatively, use the Auto button on the right side to automatically optimise these for the current host and connection speed.
To enter a port number in VNC viewer 1 Enter the required IP address in the usual ‘Server’ box, i.e. http://192.168.0.3 2 At the end of the IP address, add two colons (::) and then enter the port number (in this example, the required port number is 8000), i.e. http://192.168.0.3::8000 3 Continue with the standard VNC viewer instructions. To enter a port number in a Web browser 1 Enter the required IP address in the usual Address box, i.e. http://192.168.0.
® Linux • Netscape 4.61 and above, with Java Runtime Environment 1.1 or above. • Opera, with Java Runtime Environment 1.1 or above. Windows • Internet Explorer 5.50 and above, with Microsoft [Java] Virtual Machine (release 5.50). with Java Runtime Environment 1.3 or above. The following web browsers have been tested and found to work correctly with ServSwitch CX. The web browser viewers and VNC viewers (of level 4.
Further information If you are still experiencing problems after checking the list of solutions in the Troubleshooting section then we provide a number of other solutions: • Email in the US: techsupport@blackbox.com in the UK: techhelp@blackbox.co.
Appendix 1 – Configuration menus ® The following items and menus are available in the Configuration menu: • Functions • Routing status • User Preferences • Global Preferences • Setup Options • Edit Server List • Edit User List • Edit Autoscan List • Advanced Options (F1-More menus) Additionally, a further important menu is located as an option within the Functions menu of ServSwitch CX with IP models: • Configure IP port To access the configuration menu
Functions Enter-Run Function -Up -Down Esc-Quit Restore Standard Mouse This option is used to resume standard mouse operation if it has ceased to operate, for instance, if it has been connected without rebooting the ServSwitch CX. See Hot plugging and mouse restoration for more details. Restore Intellimouse This option is used to resume Microsoft Intellimouse operation if it has ceased to operate, for instance, if it has been connected without rebooting the ServSwitch CX.
User Preferences OSD Colour Settings: SCHEME 1, SCHEME 2, SCHEME 3 As you toggle between these options you will see the colour of the menu change to show the selected scheme. The menu schemes have been specially chosen to provide a high contrast with the colours that you would normally see on a server screen. Screen Saver Type Settings: BLANK, MOVING DOT You may select the type of screen saver. If you select BLANK then the screen will blank completely.
Global Preferences Mouse Switching Settings: ENABLED, DISABLED The server channel can be switched using a three button mouse or IntelliMouse. Pressing the central button or wheel button together with the left hand mouse button will cause the ServSwitch CX to switch to the next available server. When mouse switching is enabled the central mouse button or wheel mouse button is allocated to control the ServSwitch CX and is not therefore available for use by server applications.
Global Preferences (continued) Mouse Type Settings: LOGITECH, MICROSOFT This setting determines how the mouse type is reported to each connected PC. Some Logitech mouse drivers are unable to handle the more advanced features of Microsoft Intellimouse Explorer type mice, so the LOGITECH setting here reports a more basic mouse type.
Setup Options Security Settings: DISABLED, ENABLED With security disabled there is no requirement for users to log-in to the system. All users have full access to all the connected servers and full administration rights. With security enabled, users are required to log-in to the ServSwitch CX. Each user is allocated access rights to servers by the system administrator and they are only able to see the servers that they have access to on their on-screen menu.
Setup Options (continued) Automatic Logout Settings: DISABLED, ENABLED The ServSwitch CX enables you to restrict access to your servers on a login basis. If a user forgets to logout when they have finished accessing the ServSwitch CX then the user console may unintentionally be left with full access to all the servers. The ServSwitch CX can be set to automatically logout unattended user consoles when the screen saver kicks in.
Advanced Options DDC Options The options within this section are related to the Display Data Channel features supported by the ServSwitch CX. DDC is an industry standard format that allows server systems to be informed of the capabilities of the video monitor connected to them. DDC Source Settings: AUTO, LOCAL, DEFAULT Determines which user port monitor should be interrogated to discover its capabilities. AUTO begins with the local user port and if it fails, it uses a set of default values.
Configure IP port Enter-Select -Up -Down Esc-Exit To get here 1 From a local or remote (not accessible from a global keyboard), log on as the ‘admin’ user. 2 Press (hotkeys can change). to select ‘More menus’. 3 Press 4 Select ‘Functions’. 5 Select ‘Configure IP port’. Unit Name The name entered here will be displayed on the local menus and the remote VNC/browser windows. Time and Date Use the left and right arrow keys to select the correct time and date. The time entry uses the 24 hour clock notation.
Network Configuration IP Address This is the identity of the ServSwitch CX with IP within a network. The IP address can be thought of as the telephone number of the ServSwitch CX with IP. Unlike the MAC address, the IP address can be altered to suit the network to which it is connected. It can either be entered manually or configured automatically using the DHCP option. When the DHCP option is enabled, this entry is unavailable.
Baud Rate This option configures the speed of the serial connection between the ServSwitch CX with IP and a connected modem or ISDN terminal adapter. The default setting is 115200. The other communication settings are fixed as: No parity, 8 bit word, 1 stop bit. Init String The codes entered here are used to prepare the connected modem or ISDN terminal adapter for use with the ServSwitch CX with IP.
Clearing IP access control ® Enter-Select -Up -Down Esc-Exit Space-Toggle SERVSWITCH CX Network Config Mac Addr 00:0F:58:40:07:FE Use DHCP No IP Address 192.168.42.25 Net Mask 255.255.255.0 Gateway 192.168.0.1 VNC Port 5900 HTTP Port 80 Clear IP Access Control To clear IP access control 1 From a local or remote (not accessible from a global keyboard), log on as the ‘admin’ user. 2 Press (hotkeys can change). 3 Press to select ‘More menus’.
Appendix 2 - Configuration pages via viewer ® This section covers the configuration pages that are available to global admin users, using either the VNC viewer or the browser methods of access. To access the remote configuration pages 1 Make a global connection to the ServSwitch CX with IP unit and login as the admin user. 2 Once logged in, click the Configure button in the top right corner of the window.
Local When ticked, the selected user can gain access using the local KVM console directly connected to the ServSwitch CX with IP unit. Modem When ticked, the selected user can gain access via a modem or ISDN link (requires external modem/ISDN equipment to be connected to the ServSwitch CX with IP unit). To create a new account 1 Enter the required User Name to activate that position (the Password and access tick box positions will become editable). 2 Optionally enter a password for the user account.
Unit configuration Firmware Version Indicates the version of the hardwired software within the ServSwitch CX with IP flash memory. This may be updated using the flash upgrade procedure. Host Keyboard Layout Use the arrow buttons to match the keyboard layout expected by the host system. Admin Password Enter the password that will be used to gain administrator access to the ServSwitch CX with IP. There can only be one admin user and only that user is given access to the configuration menus.
To get here 1 Using VNC viewer or a browser, log on as the ‘admin’ user. 2 Click the ‘Configure’ button in the top right corner. 3 Click the ‘Unit configuration’ option. 4 Click the ‘Advanced unit configuration’ option. Force VNC Protocol 3.3 IMPORTANT: The use of this option is not recommended. Protocol 3.3 is a legacy version that does not offer any encryption. Idle Timeout Determines the period of inactivity on a global connection before the user is logged out.
Time & date configuration Time and Date Use the arrow buttons to set the correct current time. Use NTP When this option is selected, the ServSwitch CX will synchronise its internal clocks using information from the (Network Time Protocol) server listed in the NTP Server IP address field. NTP Server IP address Optionally enter the IP address for a known Network Time Protocol server. Set Time from NTP Server Click to immediately use the time and date information from the listed NTP server.
IP Gateway This is the address of the device that links the local network (to which the ServSwitch CX with IP is connected) to another network such as the wider Internet. Usually the actual gateway is a network switch or router and it will be used whenever a required address lies outside the current network. MAC address Media Access Control address – this is the unique and unchangeable code that was hard coded within your ServSwitch CX with IP unit when it was built.
To get here 1 Using VNC viewer or a browser, log on as the ‘admin’ user. 2 Click the ‘Configure’ button in the top right corner. 3 Click the ‘Network configuration’ option. Access Use the arrow buttons to select either ‘Allow’ or ‘Deny’ as appropriate. 2 Enter the base network address, the mask and select the appropriate access setting. 3 Click the OK button.
Serial port configuration ® This page provides all access to settings concerned with the two serial ports (modem and power control) that are situated at the rear of the ServSwitch CX with IP unit. To get here 1 Using VNC viewer or a browser, log on as the ‘admin’ user. 2 Click the ‘Configure’ button in the top right corner. 3 Click the ‘Serial port configuration’ option.
Host configuration To create a new host entry 1 Click one of the host entries to reveal a Host configuration dialog. Erase Host Configuration Removes all hosts from the list. Add entry for unrecognised host When selected, any systems visited that are not specified in the Hosts list, will be added to the list. Use with care when visiting complex cascaded systems. Name Enter the name that will be displayed in the viewer window when you click the Host button.
Port Direct Examples [16] selects port 16 and is equivalent to the hotkey sequence +CTRL+ALT+– 1+6 [4105] selects port 5 on ServSwitch CX unit that is cascaded through port group 41 (see cascade port numbering).
Logging and status Date and time the event occurred Type of event, user name and access method or remote IP address To copy and paste the log You can copy the information listed within the log and paste it into another application. 1 While viewing the log screen, press Ctrl and C, to copy the data into the clipboard. 2 In a text application (i.e. Word, WordPad, Notepad) press Ctrl and V, or right mouse click and ‘Paste’.
IMPORTANT: If you make any changes to the options given here and wish to retain them for successive connection sessions, you must save the changes. To do this, change to the ‘Load/Save’ tab and click the ‘Save’ button within the ‘Default’ section. Preferred encoding There are three manually selectable encoding methods which are accessible when the Auto select option is unticked. • ZRLE – This is a highly compressed method that is best suited to slow modem connections.
Inputs Customise Allows you to select which data can be transferred between server and viewer. Send pointer events to server When un-ticked, the VNC viewer will not send mouse movement or click data to the ServSwitch CX with IP or host system. Pass special keys directly to server When ticked, ‘special’ keys (the Windows key, the Print Screen key, Alt+Tab, Alt+Escape and Ctrl+Escape) are passed directly to the ServSwitch CX with IP rather than being interpreted locally.
Preserve Aspect Ratio When ticked, maintains a consistent ratio between the horizontal and vertical dimensions of the screen image. Render cursor locally This option does not currently apply to ServSwitch CX with IP connections. Allow dynamic desktop resizing When ticked, the viewer window will be automatically resized whenever the host system’s screen resolution is altered. Only use protocol version 3.3 This option does not apply to ServSwitch CX with IP connections.
® Defaults - Reload When clicked, all connection options are returned to the default settings that are currently saved. Defaults - Save When clicked, saves the current connection options as the default set that will be used in all subsequent VNC connections. Configuration File - Save As... Allows you to save the current settings under a new name so that they can be copied from one viewer to another.
Appendix 4 - VNC viewer window options ® Refresh Screen Requests data from the server for a complete redraw of the screen image, not just the items that change. New connection... Displays the connection dialog so that you can log on to a different ServSwitch CX or VNC server location. Options... Displays the full range of connection options - see Appendix 3 for more details. Connection info... Displays various connection and display details. About... Displays information about your VNC viewer.
Encoding and colour level Auto select When ticked, this option will examine the speed of your connection to the ServSwitch CX with IP and apply the most suitable encoding method. This option is suggested for the majority of installations. Preferred encoding There are three manually selectable encoding methods which are accessible when the Auto select option is unticked. • ZRLE – This is a highly compressed method that is best suited to slow modem connections.
192.168.142.154 192 is the most global part of the number (akin to the 1 of the phone number) and 154 is the most local (similar to the 5500 unique local code of the phone number). When two network devices communicate with each other, they always “dial the whole number” regardless of their respective locations in a network. However, they still need to know whether the other device is local to them or not, and this is where the net mask comes into play.
Net masks - the binary explanation 10011010 192 168 142 144 Inside a bit-wise AND function When you “open up” the last octet of the net mask and look at the binary inside, you can see the last four zero bits preventing any 1’s in the address from falling through. Binary equivalent of 154 1111 0 0 0 0 10010000 144 Binary octet after AND operation with net mask Decimal equivalent of 10010000 Thus, when 154 is bit-wise ANDed with 240, the result is 144. Likewise, any local address from 192.168.142.
Address ranges Although you can define ranges of addresses, due to the way that the mask operates, there are certain restrictions on the particular ranges that can be set. For any given address you can encompass neighbouring addresses in blocks of either 2, 4, 8, 16, 32, 64, 128, etc. and these must fall on particular boundaries. For instance, if you wanted to define the local address range: 192.168.142.67 to 192.168.142.93 The closest single block to cover the range would be the 32 addresses from: 192.168.
User accesses the company website at: 129.7.1.10 (this automatically uses port 80). User with VNC viewer accesses IP address: 129.7.1.10 (this automatically uses port 5900). Router/firewall address: 129.7.1.10 Router is programmed to send port 5900 VNC traffic to local address 192.168.0.3 and port 80 web traffic to local address 192.168.0.42 COMPUTER 1 VNC 4 PWR 100 DAT LNK 2 3 AUX USER ServSwitch CX with IP has the local IP address: 192.168.0.
Appendix 7 – Cable and connector specifications DCD DAT 1 2 RXD TXD 2 5 GND GND 3 4 DTR +5V 4 6 DSR -12V 6 7 RTS 3 TXD (-12V) NC 8 CTS NC 9 RI Female 5 3 1 6 4 2 RS232 serial flash upgrade cable 9pin D-type female 9pin D-type male 1 NC 4pin RJ9 Power switch to power switch daisy chain cable 4pin RJ9 4pin RJ9 5 9pin D-type female CLK 9pin D-type female 6pin mini-DIN female ServSwitch CX to power switch ca
Multi-head synchronisation cable SLAVE1 end 9pin D-type male Use this cable when three ServSwitch CX devices are being synchronised. SLAVE2 end 9pin D-type male MASTER end 9pin D-type male Use this cable when two ServSwitch CX devices are being synchronised.
Appendix 8 – Hotkey sequence codes ® Math operand keys (see ‘Using abbreviations’) Add (Plus) | Subtract (Minus) | Multiply Central control keys (see ‘Using abbreviations’) Insert | Delete | Home | End | PageUp | PageDown Up | Down | Left | Right | Print | Pause Keypad keys (see ‘Using abbreviations’) KP_Insert | KP_Delete | KP_Home | KP_End | KP_PageUp KP_PageDown | KP_Up | KP_Down | KP_Left | KP_Right | KP_Enter KP_Add | KP_Subtract | KP_Divide | KP_Multiply KP_0 to KP_9 Function keys F1 | F2 | F3 | F
Appendix 9 – Supported video modes vesa 720 x 400 @ 70Hz* vesa 640 x 480 @ 60Hz sun 1152 x 900 @ 66Hz vesa 640 x 480 @ 72Hz sun 1152 x 900 @ 76Hz vesa 640 x 480 @ 75Hz sun 1280 x 1024 @ 67Hz vesa 640 x 480 @ 85Hz apple 640 x 480 @ 67Hz vesa 800 x 600 @ 56Hz apple 832 x 624 @ 75Hz vesa 800 x 600 @ 60Hz apple 1152 x 870 @ 75Hz vesa 800 x 600 @ 72Hz vesa 800 x 600 @ 75Hz 1900 x 1200 @ 60Hz** vesa 800 x 600 @ 85Hz vesa 1024 x 768 @ 60Hz vesa 1024 x 768 @ 70Hz vesa 72
Safety information General Public License (Linux) The ServSwitch CX runs an embedded version of the Linux operating system, licensed under the GNU General Public License. To obtain the source code for the open-source components of the system visit: http://www.realvnc.com/products/WizardIP/gpl.
2. Permitted and Prohibited Uses 2.1 During the term of this Agreement and as long as you comply with the terms of this agreement, you may use the Software only with the Product for your personal use or for the internal use of your business. You may make as many copies of the Software as you require for your own internal business purposes only and for archival purposes.
Radio Frequency Energy Canadian Department of Communications RFI statement This equipment does not exceed the class A limits for radio noise emissions from digital apparatus set out in the radio interference regulations of the Canadian Department of Communications.
The Canadian Department of Communications label identifies certified equipment. This certification means that the equipment meets certain telecommunications-network protective, operation, and safety requirements. The Department does not guarantee the equipment will operate to the user’s satisfaction. Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company.
Normas Oficiales Mexicanas (NOM) electrical safety statement 15 En caso de existir, una antena externa deberá ser localizada lejos de las lineas de energia. 16 El cable de corriente deberá ser desconectado del cuando el equipo no sea usado por un largo periodo de tiempo. 17 Cuidado debe ser tomado de tal manera que objectos liquidos no sean derramados sobre la cubierta u orificios de ventilación.
Black Box Corporation, 1000 Park Drive, Lawrence, PA 15055-1018, United States of America Tel: +1-724-746-5500 Fax: +1-724-746-0746 © 2007 Black Box Corporation All trademarks are acknowledged. ® Documentation by: www.ctxd.
Index ® C Cable lengths to computers 12 to remote users 10 Cable specifications 100 Calibrate mouse 60 screen 60 Calibrate all video settings 63 Cascade groups 17 Cascaded computers selecting 52 selection 52 Cascade connections addressing 18 how they work 17 introduction 16 testing 20 tips for success 19 Clear IP access control 78 local setting 76 Client IP local setting 77 D Daisy chain cable 100 Date local setting 75 DDC options 74 DHCP discovering allocations 41 during initial setup 36 local setting 7
L Local connection 49 Local network connection 39 Local user connection 9 port 5 Logging 89 Logging in and out section 52 Log on 56 M MAC address 76,83,84 Mask explanation 96 for IP access control 98 Menu bar viewer window 58 Menu key changing 91 Modem connecting 13 dial up link 64 port 5 Modem configuration 77 Mounting 7 Mouse calibration 60 control 61 pointers 59 restoration 35 resync 60,61 Multiple video head connections 21 O Operation 48 P Parts supplied and extra 6 Password admin 24 admin - setting 75
U W Warranty 104 Web browser connection 57 viewer options 95 Video compensation 27 Video modes 103 Video settings 62 Viewer window 58 VNC port initial setup 36 local setting 76 remote setting 84 when altered 40 VNC viewer connection 56 connection options 90 download 56 window options 94 V Unit Configuration 75,81 Unit name local setting 75 remote setting 81 Upgrade firmware 45 Username remote logon 56 User accounts 80 User list editing 25
BlackBox subsidiary contact details United States www.blackbox.com 724-746-5500 724-746-0746 Austria www.black-box.at support@black-box.at +43 1 256 98 56 +43 1 256 98 56 Belgium www.blackbox.be support.nederlands@blackbox.be support.french@blackbox.be support.english@blackbox.be +32 2 725 85 50 +32 2 725 92 12 Denmark www.blackbox.dk support@blackbox.dk +45 56 63 30 10 +45 56 65 08 05 Finland www.blackbox.fi tuki@blackbox.fi +35 201 888 800 +35 201 888 808 France www.blackbox.
