Installation guide

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CHAPTER 6: Troubleshooting
6.2.16 T HE S ERV S WITCH U LTRA D OESN ’ T W ORK W ITH Y OUR D ONGLE -P ROTECTED S OFTWARE
The ServSwitch Ultra does not support keyboard-line dongles (the devices required
to be inserted into the keyboard line by some software for copy protection).
6.2.17 T HE S ERV S WITCH U LTRA D OESN ’ T W ORK W ITH Y OUR IBM T HINK P AD
The Switch supports only “stream mode” (continuous) mouse data. It doesn’t
support the “prompt mode” (burst-on-request) method for handling mouse data
that the IBM ThinkPad uses, regardless of whether the ThinkPad is connected to
the Switch directly or through a docking station (and see Section 6.2.15).
6.2.18 Y OU ’ VE L OST Y OUR P ASSWORD
If you’ve lost your access password or configuration password and you have no
record of what they are set to, you will have to call Black Box Technical Support.
They will help you to recover your system.