APRIL 2003 E
SERVSWITCH™ FAMILY Welcome to the ServSwitch™ Family! Thank you for purchasing a BLACK BOX® ServSelect II! We appreciate your business, and we think you ll appreciate the many ways that your new ServSelect II will save you money, time, and effort. That s because our ServSwitch family is all about breaking away from the traditional, expensive model of computer management. You know, the one-size-fits-all-even-if-itdoesn t model that says, “One computer gets one user station, no more, no less.
SERVSELECT II™ INSTALLER/USER GUIDE FEDERAL COMMUNICATIONS COMMISSION AND INDUSTRY CANADA RADIO-FREQUENCY INTERFERENCE STATEMENTS This equipment generates, uses, and can radiate radio-frequency energy and if not installed and used properly, that is, in strict accordance with the manufacturer s instructions, may cause interference to radio communication.
COMPLIANCE STATEMENTS Shielded cables must be used with this equipment to maintain compliance with radio frequency energy emission regulations and ensure a suitably high level of immunity to electromagnetic disturbances. This equipment has also been found to comply with European standards EN50082 and EN60950. Japanese Compliance Statement Other Agency Approvals UL 1950, CSA C22. 2 No.
SERVSELECT II™ INSTALLER/USER GUIDE Normas Oficiales Mexicanas (NOM) Electrical Safety Statement INSTRUCCIONES DE SEGURIDAD 1. Todas las instrucciones de seguridad y operación deberán ser leídas antes de que el aparato eléctrico sea operado. 2. Las instrucciones de seguridad y operación deberán ser guardadas para referencia futura. 3. Todas las advertencias en el aparato eléctrico y en sus instrucciones de operación deben ser respetadas. 4.
NOM STATEMENT 17. Cuidado debe ser tomado de tal manera que objectos líquidos no sean derramados sobre la cubierta u orificios de ventilación. 18.
SERVSELECT II™ INSTALLER/USER GUIDE Contents 1. Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 2. Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 2.1 Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 2.2 Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10 3.
CHAPTER 1: SPECIFICATIONS 1. Specifications During the course of this product s lifetime, modifications might be made to its hardware or firmware that could cause these specifications to change without notice. Agency Approvals EN55022 Class A, EN55024, EN61000-3-3, FCC15 Class A, VCCI Class A, IEC950, EN60950, UL 1950/60950 third edition, CSA C22.2 No.
SERVSELECT II™ INSTALLER/USER GUIDE 2. Introduction 2.1 Features and Benefits The multiuser, 16-port ServSelect II integrates the Black Box field-proven analog keyboard, video and mouse (KVM) switching technology with advanced cable management, flexible access for two simultaneous users and a patented, nextgeneration user interface. The ServSelect II KVM switch conveniently supports all major server platforms and features powerful on-screen management for easy system configuration and server selection.
CHAPTER 2: INTRODUCTION OSD graphical user interface A ServSelect II switch uses the OSD, which features intuitive menus to configure your switch system and select computers. Computers can be identified by unique name, EID or port number, allowing you to assign unique server names. Security The OSD allows you to protect your system with a screen saver password.
SERVSELECT II™ INSTALLER/USER GUIDE SAM Adaptor Switch Rack of Servers SAM Adaptor Switch Rack of Servers Analog Connection ServSelect II Analog Connection Figure 2-2. Example ServSelect II Configuration 2.2 Safety Precautions To avoid potential video and/or keyboard problems when using these products: • If the building has 3-phase AC power, ensure that the computer and monitor are on the same phase. For best results, they should be on the same circuit.
CHAPTER 2: INTRODUCTION Rack mount safety considerations • Elevated Ambient Temperature: If the equipment is installed in a closed rack assembly, the operation temperature of the rack environment may be greater than room ambient. Use care not to exceed the rated maximum ambient temperature of the equipment. • Reduced Air Flow: Installation of the equipment in a rack should be such that the amount of airflow required for safe operation of the equipment is not compromised.
SERVSELECT II™ INSTALLER/USER GUIDE 3. Installation 3.1 Getting Started Before installing your ServSelect II appliance, refer to the following list to ensure you have all items that shipped with the appliance as well as other items necessary for proper installation.
CHAPTER 3: INSTALLATION Figure 3-1. ServSelect II Horizontal Installation To install the 1U switch mounting bracket: 1. Remove the first two screws on each side. 2. Line up the holes in the “long side” of the kit s side brackets with the screw holes in the switch. 3. With a Phillips screwdriver, fasten the mounting brackets to the switch using two screws on each side. 4.
SERVSELECT II™ INSTALLER/USER GUIDE 3.3 Installing the ServSelect II Plug the supplied power cord into the back of the appliance and then into an appropriate power source. Figure 3-2 illustrates one possible configuration for your ServSelect appliance. See the following detailed set of procedures to successfully install your appliance.
CHAPTER 3: INSTALLATION To connect an SAM to each server: 1. Locate the SAM for your ServSelect II unit. 2. Attach the appropriately color-coded cable ends to the keyboard, monitor and mouse ports on the first server you will be connecting to the unit. 3. Attach one end of the CAT 5 cabling that will run between your SAM and ServSelect II unit to the RJ45 connector on the SAM. 4. Connect the other end of the CAT 5 cable to the desired ARI port on the back of your ServSelect II unit. 5.
SERVSELECT II™ INSTALLER/USER GUIDE 4. Basic Operations 4.1 Controlling Your System at the Analog Ports The ServSelect II features two analog port sets on the back of the unit that allow you to connect a monitor and a PS/2 keyboard and mouse for direct analog access. The appliance uses the OSD, which provides intuitive menus to configure your system and select computers. 4.
CHAPTER 4: BASIC OPERATIONS Viewing the status of your appliance The status of the servers in your system is indicated in the right columns of the Main dialog box. The following table describes the status symbols. OSD Status Symbols Symbol Description SAM is online (green circle). SAM is offline or is not operating properly. Connected switch is online. Connected switch is offline or is not operating properly. SAM is being upgraded (yellow circle).
SERVSELECT II™ INSTALLER/USER GUIDE Soft switching Soft switching is the ability to switch servers using a hotkey sequence. You can soft switch to a server by pressing Print Screen and then typing the first few characters of its name or number. If you have set a Screen Delay Time and you press the key sequences before that time has elapsed, the OSD will not display. To configure servers for soft switching: 1. Press Print Screen to launch the OSD. The Main dialog box appears. 2. Click Setup - Menu.
CHAPTER 4: BASIC OPERATIONS 4.3 Navigating the OSD This table describes how to navigate the OSD using the keyboard and mouse. OSD Navigation Basics This Keystroke Does This Print Screen Opens the OSD. Press Print Screen twice to send the Print Screen keystroke to the currently selected device. F1 Opens the Help screen for the current dialog box. Escape Closes the current dialog box without saving changes and returns to the previous one.
SERVSELECT II™ INSTALLER/USER GUIDE 4.4 Configuring the OSD You can configure your ServSelect II system from the Setup menu within the OSD. Select the Names button when initially setting up your appliance to identify servers by unique names. Select the other setup features to manage routine tasks for your servers from the OSD menu. Setup Features to Manage Routine Tasks for Your Servers Feature Purpose Menu Change the server listing between numerically by port or EID number and alphabetically by name.
CHAPTER 4: BASIC OPERATIONS Assigning server names Use the Names dialog box to identify individual servers by name rather than by port number. The Names list is always sorted by port order. Names are stored in the SAM, so even if you move the cable/server to another ARI port, the name and configuration will be recognized by the appliance. NOTE: If a server is turned off, its respective SAM will not appear in the Names list. To access the Names dialog box: 1. Press Print Screen.
SERVSELECT II™ INSTALLER/USER GUIDE 2. Type a name in the New Name box. Names of servers may be up to 15 characters long. Legal characters include: A-Z, a-z, Ø-9, space and hyphen. 3. Click OK to transfer the new name to the Names dialog box. Your selection is not saved until you click OK in the Names dialog box. 4. Repeat steps 1-3 for each server in the system. 5. Click OK in the Names dialog box to save your changes. -orClick X or press Escape to exit the dialog box without saving changes.
CHAPTER 4: BASIC OPERATIONS To assign a device type: 1. In the Devices dialog box, select the desired port number. 2. Click Modify. The Device Modify dialog box appears. Figure 4-6. Device Modify Dialog Box 3. Choose the number of ports supported by your cascade switch and click OK. 4. Repeat steps 1–3 for each port requiring a device type to be assigned. 5. Click OK in the Devices dialog box to save settings.
SERVSELECT II™ INSTALLER/USER GUIDE Figure 4.7. Menu Dialog Box To choose the default display order of servers: 1. Select Name to display servers alphabetically by name. -orSelect EID to display servers numerically by EID number. -orSelect Port to display servers numerically by port number. 2. Click OK. To set a Screen Delay Time for the OSD: 1. Type in the number of seconds (Ø-9) to delay the OSD display after you press Print Screen. Entering Ø will instantly launch the OSD with no delay. 2.
CHAPTER 4: BASIC OPERATIONS OSD Status Flags Flag Description Flag type by name Flag type by EID number Flag indicating that the user was disconnected from all systems Flag indicating that Broadcast mode is enabled Flag indicating that the user is sharing but has no control Flag indicating that the user is sharing and has control To access the Flag dialog box: 1. Press Print Screen. The Main dialog box will appear. 2. Click Setup - Flag. The Flag dialog box appears. Figure 4-8.
SERVSELECT II™ INSTALLER/USER GUIDE NOTE: Changes made to the flag position are not saved until you click OK in the Flag dialog box. 6. Click OK to save settings. -orClick X to exit without saving changes. Setting console security The OSD enables you to set security on your analog port console. You can establish a screen saver mode that engages after your console remains unused for a specified Inactivity Time. Once engaged, your console will remain locked until you press any key or move the mouse.
CHAPTER 4: BASIC OPERATIONS NOTE: If you should lose or forget your password, you must return your switch for service or technical support. See Chapter 5 for contact information. To password protect your console: 1. Set your password as described in the previous procedure. 2. Select Enable Screen Saver. 3. Type the number of minutes for Inactivity Time (from 1 to 99) to delay activation of password protection and the screen saver feature. 4.
SERVSELECT II™ INSTALLER/USER GUIDE 2. Select Enable Screen Saver. 3. Type the number of minutes for Inactivity Time (from 1–99) to delay activation of the screen saver. 4. Choose Energy if your monitor is ENERGY STAR® compliant; otherwise select Screen. CAUTION: Monitor damage can result from using Energy mode with monitors not compliant with ENERGY STAR®. 5. (Optional) Click Test to activate the screen saver test which lasts 10 seconds then returns you to the Security dialog box. 6. Click OK.
CHAPTER 4: BASIC OPERATIONS Figure 4-11. Version Dialog Box 3. Click the SAM to view individual SAM version information. The SAM Selection dialog box appears. Figure 4-12. SAM Selection Dialog Box 4. Select an SAM to view and click the Version button. The SAM Version dialog box appears. For more information on loading firmware, see Chapter 6. Figure 4-13. SAM Version Dialog Box 5. Click X to close the SAM Version dialog box.
SERVSELECT II™ INSTALLER/USER GUIDE 4.6 Scanning Your System In scan mode, the appliance automatically scans from port to port (server to server). You can scan up to 16 servers, specifying which servers to scan and the number of seconds that each server will display. The scanning order is determined by placement of the server in the list. The list is always shown in scanning order. You can, however, choose to display the server s name or EID number by pressing the appropriate button.
CHAPTER 4: BASIC OPERATIONS 5. In the Sec column, type the number of seconds (from 3 to 255) of desired time before the scan moves to the next server in the sequence. 6. Move the cursor to the next line or press the Down Arrow and repeat steps 2-5 for each of the remaining servers to be included in the scan pattern. 7. Click OK. To remove a server from the scan list: 1. In the Scan dialog box, click the server to be removed. 2. Press Delete.
SERVSELECT II™ INSTALLER/USER GUIDE 2. Click Commands. The Commands dialog box appears. 3. Clear Scan Enable. 4.7 Broadcasting to Servers The analog user can simultaneously control more than one server in a system, to ensure that all selected servers receive identical input. You can choose to broadcast keystrokes and/or mouse movements independently. NOTE: You can broadcast to up to 16 servers at a time, one server per ARI port. To access the Broadcast dialog box: 1. Press Print Screen.
CHAPTER 4: BASIC OPERATIONS To broadcast to selected servers: 1. From the Broadcast dialog box, select the mouse and/or keyboard checkboxes for the servers that are to receive the broadcast commands. -orPress the Up or Down Arrow keys to move the cursor to the target server. Then press Alt+K to select the keyboard checkbox and/or Alt+M to select the mouse checkbox. Repeat for additional servers. 2. Click OK to save the settings and return to the Setup dialog box.
SERVSELECT II™ INSTALLER/USER GUIDE Select Preemptive (default setting) to allow any user to select any server at any time; a request from another user disconnects the current user without warning. -orSelect Cooperative to maintain the current user connection; the current user won t be disconnected if another user requests connection. If the Share Enable box is checked, users may share access to a single server. Only one may be in control at any given time. To access the Switch dialog box: 1.
CHAPTER 5: TROUBLESHOOTING 5. Troubleshooting 5.1 Calling BLACK BOX If you determine that your ServSelect II is malfunctioning, do not attempt to alter or repair the unit. It contains no user-serviceable parts. Contact BLACK BOX Technical Support at 724-746-5500. Before you do, make a record of the history of the problem.
SERVSELECT II™ INSTALLER/USER GUIDE 6. FLASH Upgrades 6.1 Upgrading the ServSelect II You can upgrade the firmware of your ServSelect II switch by using a special update utility provided by Black Box. This utility automatically configures the port communications settings to allow direct downloading from the connected server.
CHAPTER 6: FLASH UPGRADES CAUTION: While upgrading, do not use your computer for anything else or switch between windows. Close all other windows if necessary. If the upgrade was unsuccessful (such as during a power outage), repeat the procedure. 6.2 Upgrading the SAM firmware The SAMs can be upgraded individually or simultaneously. To simultaneously upgrade multiple SAMs: 1. Press Print Screen. The Main dialog box will appear. 2. Click Commands - SAM Status. The SAM Status dialog box appears.
SERVSELECT II™ INSTALLER/USER GUIDE To upgrade SAM firmware individually: 1. Press Print Screen. The Main dialog box will appear. 2. Click Commands - Display Versions. The Version dialog box appears. Figure 6-3. Version Dialog Box 3. Click SAM to view individual cable version information. The SAM Selection dialog box appears. Figure 6-4. SAM Selection Dialog Box 4. Select an SAM to upgrade and click the Version button. The SAM Version dialog box appears. Figure 6-5.
CHAPTER 6: FLASH UPGRADES 5. Click the Load Firmware button. The SAM Load dialog box appears. Figure 6-6. SAM Load Dialog Box 6. Click OK to initiate the upgrade and return to the Status dialog box. NOTE: During an upgrade, the SAM status indicator in the Main dialog box will be yellow. The SAM is unavailable while an upgrade is in progress. When an upgrade is initiated, any current connection to the server via the SAM will be terminated.
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