Model LRA2900A Remote Access Server (RAS) Getting Started Guide CUSTOMER Order toll-free in the U.S. 24 hours, 7 A.M. Monday to midnight Friday: 877-877-BBOX SUPPORT FREE technical support, 24 hours a day, 7 days a week: Call 724-746-5500 or fax 724-746-0746 INFORMATION Mail order: Black Box Corporation, 1000 Park Drive, Lawrence, PA 15055-1018 Web site: www.blackbox.com • E-mail: info@blackbox.
Radio and TV Interference The LRA2900A Series generates and uses radio frequency energy, and if not installed and used properly—that is, in strict accordance with the manufacturer's instructions—may cause interference to radio and television reception.
FCC Compliance The LRA2900A has been tested and found to comply with the specifications found in Part 68 of the FCC rules and regulations. A label on the equipment bears the FCC registration number. You may be requested to provide this information to your telephone company. The telephone company may decide to temporarily dicontinue your service if they believe that the LRA2900A may cause harm to the telephone network. Whenever possible the telephone company will attempt to notify you in advance.
3. If your CSU causes harm to the telephone network, the telephone company may temporarily discontinue your service. If possible, they will notify you in advance, but if advance notice is not practical, you will be notified as soon as possible and will be informed of your right to file a complaint with the FCC. 4. If you experience trouble with the CSU, please contact Black Box Corp. for service or repairs. Repairs should be performed only by Black Box Corp. 5.
11. El aparato eléctrico deberá ser connectado a una fuente de poder sólo del tipo descrito en el instructivo de operación, o como se indique en el aparato. 12. Precaución debe ser tomada de tal manera que la tierra fisica y la polarización del equipo no sea eliminada. 13. Los cables de la fuente de poder deben ser guiados de tal manera que no sean pisados ni pellizcados por objetos colocados sobre o contra ellos, poniendo particular atención a los contactos y receptáculos donde salen del aparato. 14.
Contents About this guide ............................................................................................................................................. 7 Audience................................................................................................................................................................. 7 Structure.................................................................................................................................................................
Contents Model LRA2900A RAS Getting Started Guide 3 Configuring the RAS for operation ............................................................................................................... 27 Introduction ..........................................................................................................................................................28 Configuration prerequisites ...............................................................................................................
Model LRA2900A RAS Getting Started Guide Contents 6 Contacting Black Box for assistance.............................................................................................................. 63 Introduction ..........................................................................................................................................................64 Contact information........................................................................................................................
Contents 9 Model LRA2900A RAS Getting Started Guide
About this guide This guide describes installing and configuring a Black Box Model LRA2900A Remote Access Server (RAS). By the time you are finished with this guide, your RAS will be receiving calls and transferring data. The instructions in this guide are based on the following assumptions: • The RAS will connect to a T1, E1, or PRI line • Callers will dial-in and connect with a V.92/V.90/K56Flex/V.
About this guide Model LRA2900A RAS Getting Started Guide Precautions Notes and cautions, which have the following meanings, are used throughout this guide to help you become aware of potential RAS problems: Note Calls attention to important information. The shock hazard symbol and WARNING heading indicate a potential electric shock hazard. Strictly follow the warning instructions to avoid injury caused by electric shock. The alert symbol and WARNING heading indicate a potential safety hazard.
Model LRA2900A RAS Getting Started Guide About this guide Mouse conventions The following conventions are used when describing mouse actions: Table 2. Mouse conventions Convention Meaning Left mouse button This button refers to the primary or leftmost mouse button (unless you have changed the default configuration). Right mouse button This button refers the secondary or rightmost mouse button (unless you have changed the default configuration).
About this guide 13 Model LRA2900A RAS Getting Started Guide
Chapter 1 Introduction Chapter contents Model LRA2900A Remote Access Server overview ................................................................................................15 Hardware overview ................................................................................................................................................16 WAN .............................................................................................................................................................
1 • Introduction Model LRA2900A RAS Getting Started Guide Model LRA2900A Remote Access Server overview The Model LRA2900A is a central site remote access server with integrated modems which terminate dial-up analog and digital users. The Model LRA2900A RAS combines up to 120 analog and digital modems, RAS software, a 10/100 Ethernet port, IP Routing, Frame Relay/PPP forwarding, and four T1/E1 WAN ports.
Model LRA2900A RAS Getting Started Guide 1 • Introduction Hardware overview The Model LRA2900A RAS is a fully integrated remote access server for central site concentration of analog and digital modem calls. The RAS (see figure 2) comprises a 1U-high 17-inch wide chassis that contains a motherboard and two dual-redundant power supplies. A full set of LEDs are present on the chassis front panel, while connections for WAN, LAN, and control ports are present on the rear of the chassis.
1 • Introduction Model LRA2900A RAS Getting Started Guide Signaling Robbed-bit, R1, R2, Q.921/Q.931 Modems Up to 120 V.92, V.90, K56Flex, V.34+, or ISDN B-channel digital calls (additional ports/functionality can be added by installing optional PMC expansion modules) RS-232 control port An RS-232 port provides for initial configuration of the RAS. The RS-232 port also supports: • Asynchronous data at 19.
Model LRA2900A RAS Getting Started Guide 1 • Introduction Physical dimensions Weight: 8.94 lbs (20.12 kg) Refer to figure 3 for height, width, and depth dimensions. Figure 3.
1 • Introduction Model LRA2900A RAS Getting Started Guide CA LL AC T NO SIG NA L • Support for MIB-II (RFC-1213), DS1 MIB (RFC-1406), RIPv2 MIB (RFC 1389), Ethernet MIB (RFC1643), Frame Relay DTE MIB (RFC-1315) and Black Box’s enterprise MIB (1768) • System logging to configuration port, non-volatile FLASH, volatile RAM, SYSLOG Daemon, and SNMP trap • RADIUS Accounting • Dial-in dynamic IP address pool management • User configurable login prompts and banners • Status reporting of all access server parame
Model LRA2900A RAS Getting Started Guide 1 • Introduction • ETHERNET: Green if link status is nominal for the Ethernet port. • CALLS ACT: Green to indicate call activity on the Model LRA2900A. • WAN STATUS: Green indicates normal status at each of the four T1/E1/PRI links. Red indicates an error.
1 • Introduction Model LRA2900A RAS Getting Started Guide Software overview The Black Box Model LRA2900A supports all common remote access services as well as integrated routing and forwarding (see table 3). Authentication and network management offer control and detailed monitoring from any web browser. From the PSTN, the Model LRA2900A RAS will accept either T1/E1 or PRI connections, with support for both channel associated or common channel signaling. Table 3.
Chapter 2 Hardware installation Chapter contents Introduction ..........................................................................................................................................................23 Unpacking the Model LRA2900A RAS.................................................................................................................23 RAS chassis installation.......................................................................................................................
2 • Hardware installation Model LRA2900A RAS Getting Started Guide Introduction This chapter contains the following procedures for installing the Model LRA2900A RAS: • “Unpacking the Model LRA2900A RAS”—lists the contents of the RAS shipping container • “RAS chassis installation”—describes installing the RAS on a flat surface or in a standard 19–inch rack.
Model LRA2900A RAS Getting Started Guide 2 • Hardware installation 5. Secure the RAS in position with the mounting screws. Cable installation This section describes installing the power, ground, and network interface cables. Installing the power cables This section describes installing the female end of the power cables into the IEC-320 connectors on the RAS. Do not connect the male end of the power cables to the power outlet at this time. Do the following: 1.
2 • Hardware installation Model LRA2900A RAS Getting Started Guide 3. Repeat steps 1 and 2 to install the remaining power cable. Grounding the Model LRA2900A Do the following: 1. Assemble a ground wire using #10 AWG wire with green-colored insulation and two ring terminals.
Model LRA2900A RAS Getting Started Guide 2 • Hardware installation Connecting the 10/100Base-T Ethernet port to an Ethernet switch or hub The 10/100Base-T Ethernet port (see figure 7 on page 25) is designed to connect to an Ethernet switch or hub. Connect a straight-through CAT-5 cable (one wired as shown in figure 8) between the RAS and the hub/ switch.
2 • Hardware installation Model LRA2900A RAS Getting Started Guide Connecting to the T1/E1/PRI WAN ports An active T1/E1/PRI is not necessary to configure the RAS. However, an active T1/E1/PRI connection is required to receive or make calls. The factory-set default configuration of the access server has the T1/E1 ports disabled.
Chapter 3 Configuring the RAS for operation Chapter contents Introduction ..........................................................................................................................................................29 Configuration prerequisites ...................................................................................................................................29 Preparing the RAS for configuration..................................................................................
3 • Configuring the RAS for operation Model LRA2900A RAS Getting Started Guide Introduction This chapter contains the following procedures for configuring the Model LRA2900A Remote Access Server for operation: • “Configuration prerequisites”—lists the items you need to have on hand before configuring the RAS. • “Preparing the RAS for configuration”—describes setting up the RAS IP address and netmask parameters.
Model LRA2900A RAS Getting Started Guide 3 • Configuring the RAS for operation – 8 bits – No Parity – 1 Stop bit – No flow control 3. Set up HyperTerminal™ as follows: – Open a HyperTerminal session. – Enter a name for this connection. – Click on the Connect using: pop-up menu and choose the Direct to ComX option (where X is the number of the COM port onto which you connected the cable in step 1) (see figure 12). Figure 12.
3 • Configuring the RAS for operation Model LRA2900A RAS Getting Started Guide Figure 13. COM properties Figure 14. Terminal keys configuration – Configure the Settings for Function, arrow and ctrl keys act as to Terminal keys as shown in figure 14. 4. 31 Press to display the login window, which will resemble that shown in figure 15.
Model LRA2900A RAS Getting Started Guide 3 • Configuring the RAS for operation Figure 15. Login window 5. Type superuser as the default username and password, then press . The Top Level Management window displays (see figure 16). Figure 16. VT-100 Top Level Management window 6. Select option f Ethernet. 7. Select a PrimaryIpAddress to set the Ethernet IP address. 8. Type the IP address at the > prompt, then press . 9. Use the left arrow key to return to the previous menu. 10.
3 • Configuring the RAS for operation Note Model LRA2900A RAS Getting Started Guide The default gateway has not been configured at this time. You can access the web pages with a PC located on the same network as the RAS or you must configure the default gateway using HyperTerminal. Select i IP then 2 Default Gateway.
Model LRA2900A RAS Getting Started Guide 3 • Configuring the RAS for operation Figure 17.
3 • Configuring the RAS for operation Model LRA2900A RAS Getting Started Guide Home page overview The HOME window is divided into two panes: the Configuration Menu pane and the configuration/information pane (see figure 18). The Configuration Menu contains the links to the various RAS subsystems, while the configuration/information pane is where you can view status and other information, or make changes to the system configuration.
Model LRA2900A RAS Getting Started Guide 3 • Configuring the RAS for operation From the Home page, the following actions can be performed: • Record Current Configuration—clicking on this button (figure 19) causes the current configuration to be stored in FLASH memory. Any changes made to the RAS configuration are stored in non-volatile RAM first. This allows the user to set the box up with a working configuration before committing it to FLASH.
3 • Configuring the RAS for operation Model LRA2900A RAS Getting Started Guide Configuring simple authentication The following sections describe two methods for configuring simple authentication to test the setup. No Validation A No Validation authentication setting means that the user will be able to log in without requiring a username or password. 1. Select Authentication on the Configuration Menu. The Authentication window displays (see figure 20). Figure 20.
Model LRA2900A RAS Getting Started Guide 3 • Configuring the RAS for operation Figure 21. Authentication Configuration window 2. Click on Modify. The Authentication Configuration window appears (see figure 21). 3. Change Validation to noValidation(0). 4. Click on the Submit Query button. A Static User The Static User authentication setting means that the user will have to use the static username and password you create to log in. 1. Select Authentication on the Configuration Menu.
3 • Configuring the RAS for operation Model LRA2900A RAS Getting Started Guide 2. To add an entry in the static user database (see figure 22), fill in the ID with a number not currently in use. Figure 22. Static User Identification window 3. Add the desired username and password. 4. Click on the Submit Query button. 5. Click on Modify. The Authentication Configuration window appears (see figure 21 on page 38). 6. Change Validation to StaticUsers(1). 7. Click on the Submit Query button.
Model LRA2900A RAS Getting Started Guide 3 • Configuring the RAS for operation 2. Click on Modify. The Modify Dial-In window appears (see figure 24). Figure 24. Modify Dial-In window, Login section 3. The IP address pool contains the IP addresses that are assigned dynamically to the dial-in connections. Type the IP address pool in the space provided.
3 • Configuring the RAS for operation Model LRA2900A RAS Getting Started Guide Figure 25. Modify Dial-In window, Domain Name Server section 6. Enter in the IP Address of the primary and secondary domain name servers (DNS). The DNS enables users to find locations on the Internet. 7. Click on Submit Query. Configuring the default gateway Do the following to add the default gateway (if it was not already configured through HyperTerminal): 1.
Model LRA2900A RAS Getting Started Guide 3 • Configuring the RAS for operation Configuring line settings and signaling for E1 1. Select T1/E1 Link on the Configuration Menu. The T1/E1 Link Activity window appears (see figure 27). Figure 27. T1/E1 Link Activity window 2. Link: 1 corresponds to Line 1 on the RAS. This is the primary link for dial-in callers. Under Link 1, Click on Configuration then Modify.
3 • Configuring the RAS for operation Model LRA2900A RAS Getting Started Guide Configuring the line settings 1. Click on the Line Type pop-up menu (see figure 28 on page 42) and choose from the following options: – For an E1/PRI line your options will be either dsx1E1(4) or dsx1E1-CRC(5) – For an E1/R2 line your options will be either dsx1E1-MF(6) or dsx1E1-CRC-MF(7) 2. Click on the Line Coding pop-up menu (see figure 28 on page 42) and choose either dsx1AMI(5) or dsxHDB3(3).
Model LRA2900A RAS Getting Started Guide 3 • Configuring the RAS for operation Setting the line signaling for an E1/R2 line Do the following: 1. Scroll down the WAN Circuit Configuration window, until the Signaling Settings section appears (see figure 29). 2. Click on the Signal Mode pop-up menu and choose bitOriented(3). 3. Click on Submit Query. 4. Select MFR Version 2 on the Configuration Menu, then click on Modify. The MFR Version 2 Modify window appears (see figure 30). Figure 30.
3 • Configuring the RAS for operation Model LRA2900A RAS Getting Started Guide 11. Type the Calling Number Total Digits in the box provided. This setting tells the RAS how many digits to expect from the phone company. This number is the calling party’s phone number or Caller-ID information. 12. Set the First/Middle and Last Response Codes. These are the codes the switch expects after each digit sent by the switch. 13. Click on Submit. signaling is now configured for MFC-R2.
Model LRA2900A RAS Getting Started Guide 3 • Configuring the RAS for operation Configuring line settings and signaling for T1 1. Select T1/E1 Link on the Configuration Menu. The T1/E1 Link Activity window appears (see figure 27 on page 42). 2. Link: 1 corresponds to Line 1 on the RAS. This is the primary link for dial-in callers. Under Link 1, Click on Configuration then Modify. The Line Interface Settings section of the WAN Circuit Configuration window appears (see figure 28 on page 42).
3 • Configuring the RAS for operation Model LRA2900A RAS Getting Started Guide 4. Click on the Robbed-Bit signaling Protocol pop-up menu and choose LinkGroundStart, LinkLoopStart, or LinkEMWinkStart. 5. Click on Submit Query. 6. Click on the Yellow Alarm Format pop-up menu and choose one of the following options: – For T1 lines with D4/AMI settings, this should be set to linkYellowFormatBit(1). – For T1 lines with ESF/B8ZS this should be set to linkYellowFormatDL(2). 7. Click on Submit Query.
Model LRA2900A RAS Getting Started Guide 3 • Configuring the RAS for operation 4. To import or export a configuration, click on Import/Export under the Configuration Menu to display the Import/Export main window (see figure 32). Figure 32. Import/Export main window 5. To export the flash configuration, click on the Export Flash link on the Import/Export main page. The access server will display text configuration information resembling that shown in figure 33. Figure 33.
3 • Configuring the RAS for operation Model LRA2900A RAS Getting Started Guide To save the displayed data as a text file, select the Save option on your browser (see figure 34). For example, under Netscape, select File > Save As. A dialog box will display enabling you to save the contents of the export parameters to a text file. Select the location where you want the file stored, type a file name, and click Save. Figure 34.
Model LRA2900A RAS Getting Started Guide Note 3 • Configuring the RAS for operation If the RAS does not respond as described, the most likely cause is that the RAS default settings are not compatible with the T1/E1 line. If this is the case, use the RS-232 CONFIG port to correct the RAS settings. You will have to examine the T1/E1 Link section in the configuration pages in the RAS. 6.
3 • Configuring the RAS for operation 51 Model LRA2900A RAS Getting Started Guide Completing the installation
Chapter 4 Operation and shutdown Chapter contents Introduction ..........................................................................................................................................................53 Activating the RAS ................................................................................................................................................53 De-activating the RAS ......................................................................................................
4 • Operation and shutdown Model LRA2900A RAS Getting Started Guide Introduction This chapter describes how to start or power-down the RAS. Activating the RAS Once the RAS has been installed, no operator action is required under normal conditions; the RAS is designed for unattended operation. The RAS does not have a power switch. When either power supply is connected to power, the RAS will immediately begin its boot-up cycle.
Chapter 5 Troubleshooting and maintenance Chapter contents Introduction ..........................................................................................................................................................55 Fault analysis .........................................................................................................................................................56 Periodic maintenance .........................................................................................
5 • Troubleshooting and maintenance Model LRA2900A RAS Getting Started Guide Introduction This chapter describes troubleshooting and fault analysis that can be performed by the operator. If you require more help, contact Black Box technical support at 724-746-5500. Refer to table 4 for a list of common symptoms and suggested remedies. Note The following information assumes that there is only one failure involving the RAS and that if you perform the corrective action listed, it will solve the problem.
Model LRA2900A RAS Getting Started Guide 5 • Troubleshooting and maintenance Fault analysis The following procedures outline steps you should follow when troubleshooting a RAS malfunction. 1. If possible, talk to the person who filed the trouble complaint and determine the operational symptoms. Record the symptoms on the appropriate trouble report form (include the front panel LED indications). 2.
5 • Troubleshooting and maintenance Model LRA2900A RAS Getting Started Guide Table 5. LED definitions LED ETHERNET Location Color Status Front panel Green Off Meaning • A valid link has not been detected. • Verify that the cable is plugged into the hub, switch, or workstation and the RAS. • Verify that the hub, switch, or workstation is powered on. Replace the cable. If the problem still exists, refer to “Replacing the RAS” on page 58 to replace the RAS.
Model LRA2900A RAS Getting Started Guide 5 • Troubleshooting and maintenance Periodic maintenance Other than using a lint-free cloth to clean dust off the RAS chassis, the RAS requires no periodic maintenance. Calibration The RAS requires no calibration. Maintenance This section describes replacing the RAS.
5 • Troubleshooting and maintenance Note Model LRA2900A RAS Getting Started Guide The parameters that will be exported are the power-up settings as they are stored in flash memory and may not be the current operating parameters. To ensure that you export the most current parameters, go to HOME, then click on the Record Current Configuration button under Immediate Actions. 3. To export the flash configuration, click on the Export Flash link on the Import/Export main page.
Model LRA2900A RAS Getting Started Guide 5 • Troubleshooting and maintenance 4. To save the displayed data as a text file, select the Save option on your browser (see figure 37). For example, under Netscape, select File > Save As. A dialog box will display enabling you to save the contents of the export parameters to a text file. Select the location where you want the file stored, type a file name, and click Save. Figure 37.
5 • Troubleshooting and maintenance Model LRA2900A RAS Getting Started Guide Installing the replacement RAS 1. If you are installing the replacement RAS in a 19-inch rack, go to step 2. Otherwise, place the RAS at the desired location, then go to step 5. 2. Install the rack mounting ears onto the RAS using the mounting hardware provided. 3. Place the RAS at the desired position in the rack. 4. Secure the RAS in position with the mounting screws. 5. Install the ground wire onto the grounding stud. 6.
Model LRA2900A RAS Getting Started Guide 5 • Troubleshooting and maintenance 3. Set up HyperTerminal™ as follows: – Open a HyperTerminal session. – Enter a name for this connection. – Click on the Connect using: pop-up menu and choose the Direct to ComX option (where X is the number of the COM port onto which you connected the cable in step 1) (see figure 38). Figure 38. HyperTerminal properties – Configure the COM port settings as shown in figure 39. Figure 39.
5 • Troubleshooting and maintenance Model LRA2900A RAS Getting Started Guide – Configure the Settings for Function, arrow and ctrl keys act as to Terminal keys as shown in figure 40. Figure 40. Terminal keys configuration 4. Press to display the login window (see figure 41). Figure 41.
Model LRA2900A RAS Getting Started Guide 5 • Troubleshooting and maintenance 5. Type superuser as the default username and password, then press . The Top Level Management window displays (see figure 42). Figure 42. VT-100 Top Level Management window 6. Select option m System. 7. Select option 1 Details. 8. Select g Lan Address to set the IP address for the Ethernet port. 9. Type the IP address at the > prompt, then press . 10. Use the left arrow key to return to the previous menu. 11.
5 • Troubleshooting and maintenance Model LRA2900A RAS Getting Started Guide 15. Click on HOME under the Configuration Menu, then click on the Hard Reset button under Immediate Actions. Note Do not select Record Current Configuration after importing configuration parameters. Completing the installation This section verifies that the RAS is fully operational. 1. Temporarily disconnect the male ends of both power cords from the power distribution strip or to a wall outlet.
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