Specifications

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724-746-5500 | blackbox.com
ServSwitch Multiuser
19. Troubleshooting
19.1 Calling Black Box
If you determine that your ServSwitch Multiuser is malfunctioning, do not
attempt to alter or repair the unit. It contains no user-serviceable parts. Contact
Black Box Technical Support at 724-746-5500.
Before you do, make a record of the history of the problem. We will be able to
provide more efficient and accurate assistance if you have a complete description,
including:
• thenatureanddurationoftheproblem.
• whentheproblemoccurs.
• thecomponentsinvolvedintheproblem.
• anyparticularapplicationthat,whenused,appearstocreatetheproblemor
make it worse.
19.2 Shipping and Packaging
If you need to transport or ship your ServSwitch Multiuser:
• Packageitcarefully.Werecommendthatyouusetheoriginalcontainer.
• Ifyouarereturningtheunit,makesureyouincludeeverythingyoureceived
with it. Before you ship for return or repair, contact Black Box to get a Return
Authorization (RA) number.