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July 2009 KVM2016A KVM2032A ServSwitch™ Multiuser Multiuser access and control of 16 or 32 BLACK BOX computers/servers. ® This high performance KVM switch enables multiuser access, control, and management of multiple servers. With Black Box Server Access Modules and CAT5 cabling, clutter in your data center is eliminated. And distance can be extended to 100 feet. Customer Support Information Order toll-free in the U.S.: Call 877-877-BBOX (outside U.S.
FCC and NOM Statements FEDERAL COMMUNICATIONS COMMISSION AND INDUSTRY CANADA RADIO FREQUENCY INTERFERENCE STATEMENTS This equipment generates, uses, and can radiate radio-frequency energy, and if not installed and used properly, that is, in strict accordance with the manufacturer’s instructions, may cause interference to radio communication.
ServSwitch Multiuser 5. El aparato eléctrico no deberá ser usado cerca del agua—por ejemplo, cerca de la tina de baño, lavabo, sótano mojado o cerca de una alberca, etc.. 6. El aparato eléctrico debe ser usado únicamente con carritos o pedestales que sean recomendados por el fabricante. 7. El aparato eléctrico debe ser montado a la pared o al techo sólo como sea recomendado por el fabricante. 8.
NOM Statement/WEEE Compliance 17. Cuidado debe ser tomado de tal manera que objectos liquidos no sean derramados sobre la cubierta u orificios de ventilación. 18.
ServSwitch Multiuser TRADEMARKS USED IN THIS MANUAL Black Box and the Double Diamond logo are registered trademarks, and ServSwitch is a trademark, of BB Technologies, Inc. Linux is a registered trademark of Linus Torvalds. Windows is a registered trademark of Microsoft Corporation. Novell is a registered trademark of Novell, Inc. Solaris and Sun are registered trademarks of Sun Microsystems, Inc. Any other trademarks mentioned in this manual are acknowledged to be the property of the trademark owners.
Table of Contents Table of Contents 1. Specifications.....................................................................................................7 2. Overview...........................................................................................................8 2.1 Introduction.............................................................................................8 2.2 Front Panel..............................................................................................8 2.
ServSwitch Multiuser 10. Security > SSL Certificate.................................................................................29 11. Maintenance > Switch Upgrade.......................................................................30 12. Maintenance > SAMs Upgrade........................................................................31 13. Restore Factory Settings...................................................................................32 14. Set Time & Date.................................
Chapter 1: Specifications 1. Specifications Distance from Switch to SAMs: Up to 100 ft.
ServSwitch Multiuser 2. Overview 2.1 Introduction The ServSwitch Multiuser 2 Users x 16 Ports (KVM2016A) or the ServSwitch Multiuser 2 Users x 32 Ports (KVM2032A) extends your KVM (keyboard, video, and mouse) from servers with PS/2 or USB interfaces up to 100 feet (30 m) away. Two users can control, monitor, and manage up to 16 or 32 servers simultaneously. You can connect a power distribution unit (PDU) for power management.
Chapter 2: Overview 2.3 Back Panel Figures 2-3 and 2-4 illlustrate the KVM2016A and KVM2032A back panels and Table 2-2 describes their components. 9 10 6 4 4 7 5 5 8 Figure 2-3. KVM2016A’s back panel. 9 10 6 4 4 7 5 5 8 Figure 2-4. KVM2032A’s back panel. Table 2-2. Back panel components. Number Component Description 4 User 1 and User 2 HD15 connectors Connect monitors for (2) users to operate the ServSwitch.
ServSwitch Multiuser 2.4 What’s Included Your package should include the following items. If anything is missing or damaged, please contact Black Box Technical Support at 724-746-5500. • ServSwitch Multiuser 2 x 16 or 2 x 32 • Rackmounting kit • Serial cable • This user’s manual • Power cord 2.5 Features The ServSwitch Multiuser is compatible with all major operating systems. It supports advanced OSD management with multi-layer security for local users.
Chapter 3: Pre-Installation Guidelines 3. Pre-Installation Guidelines • Place cables away from fluorescent lights, air conditioners, and machines that are likely to generate electric noise. • Place the ServSwitch Multiuser on a flat, clean, and dry surface or install it in a rack. • Make sure that the maximum distance between each computer and the ServSwitch doesn’t exceed 100 feet (30 m). 3.
ServSwitch Multiuser Figure 3-1. Bracket positions. Place the brackets towards the unit’s front so you can mount the unit facing the front, or place the brackets towards the unit’s rear so you can mount the unit facing the rear. Figure 3-2 illustrates the bracket connected in the rear-facing position. Using the included screws, screw the bracket to the ServSwitch Multiuser. Figure 3-2. Bracket connected. Page 12 724-746-5500 | blackbox.
Chapter 4: Connecting the System 4. Connecting the System Figure 4-1 illlustrates the ServSwitch Multiuser system overview. Keyboard, monitor, and mouse connected to KVM User 2 port Keyboard, monitor, and mouse connected to KVM User 1 port PDU connected to RPS port To servers SAMs PDU Figure 4-1. ServSwitch Multiuser system overview. 4.1 The SAMs Each computer/server is directly connected to the ServSwitch Multiuser via the appropriate SAM using CAT5 cable in a star configuration.
ServSwitch Multiuser To computer’s mouse port To computer’s keyboard port To computer’s video card Figure 4-2. SAM PS/2 (KV1120A). To computer’s USB port To computer’s video card Figure 4-3. SAM USB (KV1121A). 1. Switch off the server. 2. Connect the SAM PS/2. Figure 4-4 illustrates the SAM PS/2 connections. 3. Power on the server. You can connect the SAM PS/2 to a powered on computer in the following order: 1. Connect the mouse connector to the computer’s mouse port.
Chapter 4: Connecting the System 2. Connect the keyboard connector to the computer’s keyboard port. 3. Connect the screen connector to the computer’s video port. If you don’t follow the order listed above when connecting while the server is running, the mouse may not function correctly until you reboot the server. To video port To keyboard and mouse ports CAT5 cable to switch server port Figure 4-4. SAM PS/2 connections (KV1120A). 4.1.
ServSwitch Multiuser 4.2 Connecting the CAT5 Cables 1. Attach one connector to the SAM’s RJ-45 port. 2. Connect the other connector to one of the ServSwitch Multiuser's ports. 3. Repeat steps 1 and 2 for each computer. 4.3 Connecting the Two KVM Consoles Connect a keyboard, monitor, and mouse to the user 1 and user 2 ports as follows: 1. Connect the monitor connectors to the monitor ports. 2. Connect the keyboard connectors to the keyboard ports. 3. Connect the mouse connectors to the mouse ports. 4.
Chapter 5: Configuring the System 5. Configuring the System Configuring the system includes assigning server names, user and security settings, and maintenance. 5.1 Connecting to the Local Area Network (LAN) Configure the unit via a web interface. Connect a network cable to the LAN port of the ServSwitch Multiuser. 5.
ServSwitch Multiuser 2. Press F2. The Settings window appears. See Figure 5-2. Figure 5-2. Settings window. Using the Tab key, navigate downwards in the Settings window. At the bottom of the window, press the Tab key to go to the top of the window. To change settings, type in the selected area or press the spacebar. 5.3 Changing the Network Parameters DHCP enable—When a DHCP server is active on the same network that the ServSwitch Multiuser is connected to, DHCP provides automatic IP assignment.
Chapter 6: Web Configuration 6. Web Configuration 1. Open your web browser. 2. Type the ServSwitch Multiuser's system IP address: http or https://IP address/ and press Enter. The login page appears. 3. Type the default administrator user name—admin—and password—access— (both lower case). 4. Press Enter. The web interface opens at the Targets page. See Figure 6-1. Network Password No.
ServSwitch Multiuser Changing the Password To change the password, from the menu click Password, and Figure 6-2 appears. admin: Properties User Name: admin Password: Confirm Password: Apply Figure 6-2. Properties. Type a new password according to the password policy set—see Chapter 9. Page 20 724-746-5500 | blackbox.
Chapter 7: Network Configuration 7. Network Configuration From the menu, click Configuration. The Network > Configuration page appears (see Figure 7-1).
ServSwitch Multiuser 7.2 Administration > User Settings From the menu, click User Settings. The User settings screen appears as shown in Figure 7-2.
Chapter 7: Network Configuration 7.2.1 Adding a User To add a user: 1. Click on the New button and type a name and a password. The password must be at least 6 characters— letters or numbers—and must not include the user name, even if other characters are added. NOTE: The following “special” characters: &, <, >, ” cannot be used for either the user name or password. Depending on the security level chosen, the user name and password parameters are different. See Chapter 9. 2.
ServSwitch Multiuser 7.3 Administration > Switch Configuration Assign unique names to the servers connected to the ServSwitch Multiuser, so that users accessing the system can identify the servers easily. Follow the steps below: 1. From the menu, click Switch Configuration. The Switch Configuration window appears, see Figure 7-3.
Chapter 7: Network Configuration 7.4 Administration > Power Management Where you have a Serial Remote Power Switch (SRPS), connect it to the RPS port of the ServSwitch Multiuser. Configure the Power Management switch as follows: 1. From the menu, click Power Management. The Power Management window appears, see Figure 7-4.
ServSwitch Multiuser 8. Administration > User Targets Define the access rights of each user separately. Follow these steps: 1. From the menu click User Targets. The User Targets Configuration window appears (see Figure 8-1).
Chapter 9: Security Settings 9. Security > Settings Configure the security features, such as Account Blocking, Password Policy, and Idle Timeout, as explained below. From the Security section, click on Settings. The Security Settings screen appears (see Figure 9-1).
ServSwitch Multiuser Table 9-1. Standard vs. high security password level. Standard security policy High security policy 6 characters or more 8 characters or more must include at least 1 digit and 1 upper case letter and 1 “special” character as follows !@#$%^*()_-+=[]’:;?/{} Must not include the user name Must not include the user name Check the box to enable the high security password policy. Unchecked, the standard security policy applies.
Chapter 10: Security SSL Settings 10. Security > SSL Certificate You can install an SSL certificate. To do so: From the menu, select SSL Certificate. The install SSL Certificate page appears (see Figure 10-1). Certificate File: Browse... Private Key File: Browse... Key Password: Install Figure 10-1. Install SSL Certificate page. Certificate File—Browse to locate the cer file (.ssl format). Private Key File—Browse to locate the private key file (.pem format). Key Password—Type the Key password.
ServSwitch Multiuser 11. Maintenance > Switch Upgrade Upgrade the ServSwitch Multiuser firmware to take advantage of new features. Download the firmware from the Support section of Black Box's Web site: www.blackbox.com. Save the firmware file on the Client computer. From the menu, select Switch Upgrade. The Upgrade window appears showing the current firmware version (see Figure 11-1). Maintenance > Switch Upgrade Switch Ver_1.0_B112_C1.0 Browse... Start Figure 11-1. Firmware Upgrade. 1.
Chapter 12: Maintenance RICCs/SAMs Upgrade 12. Maintenance > SAMs Upgrade Upgrade the SAM firmware to take advantage of new features. Download the firmware from the Support section of Black Box's Web site—www.blackbox.com. Save the firmware file on the Client computer. 1. From the menu select SAMs Upgrade. The SAMs Upgrade window appears showing the current firmware version see Figure 12-1. 2. Select the servers connected to the SAMs you wish to upgrade. Click on the All button to select all. 3.
ServSwitch Multiuser 13. Restore Factory Settings You can restore the ServSwitch Multiuser unit to the factory settings. This restores the original ServSwitch parameters, resetting all the information added by the administrators, including network settings*, servers, users, and passwords. * You have the option to preserve network settings—this is explained below. WARNING: Once reset the data cannot be retrieved. To restore factory settings: 1. From the menu select Restore Factory Settings.
Chapter 14: Set Time and Date 14. Set Time & Date The time and date set is used when recording log events (see Chapter 17). To set the time and date: From the menu, select Time & Date. Figure 14-1 appears. Maintenance > Set Time & Date Date: Day: 26 Month: 5 Time: Hour: 16 Minute: 39 Year: 2009 Second: 14 Apply Figure 14-1. Set Time & Date screen. Type the appropriate parameters and double-click on the Apply button. 724-746-5500 | blackbox.
ServSwitch Multiuser 15. Backup & Restore You can backup all configuration data and restore it at a later date. From the menu select Backup & Restore. Figure 15-1 appears. Maintenance > Backup Restore Configuration data: Browse... Backup Configuration data: Apply Save Figure 15-1. Backup & Restore. To backup the configuration data, click on the Save button to save the file. To restore the configuration data, browse to locate the file and click on the Apply button. The device restarts.
Chapter 16: Saving Changes and Logging Out 16. Saving Changes and Logging Out To save any configuration changes, click on the relevant button on the current page. This could be the Save & Restore button or just the Apply button. To restart the ServSwitch press the Restart button. To exit the Configuration menu and close the session, click on the Logout button. Only one Administrator can log into the Configuration area at a time. After the idle Timeout—see Chapter 9—the session terminates.
ServSwitch Multiuser 17. Event Log To see a log of all system events: From the Targets page menu (see Figure 6-1), select Event Log. The following screen appears. Event Log User Severity Event Time Details admin Info User login succeeded Wed 28 Jan 2004 16:31:52 Host:192.168.200.97,Peer:192.168.200.23,Level:Admin admin Info Config logout Wed 28 Jan 2004 16:06:39 Peer:192.168.200.23 admin Info Logout Wed 28 Jan 2004 14:50:49 Host:192.168.200.97,Peer:192.168.200.
Chapter 18: Operating the System via the OSD 18. Operating the System via the OSD To display the OSD: 1. From the local keyboard, press the left Shift key twice. The OSD Main window appears. See Figure 18-1. Black Box ServSwitch Multiuser MAIN -- NAME 01 File Server 02 Mail Server 03 AD DC 04 ESX 3i 3.5 05 Windows 2008 06 Firewall 07 Novell SuSE 08 RedHat Ent MOVE LABEL F1 TUNING F5 USER PM ESC-LOGOUT F2-SETTING Figure 18-1. OSD Main window. 18.
ServSwitch Multiuser 2. Press left Shift, F12. The Power Control dialog box appears, see Figure 18-2. NOTE: I f you change the OSD hotkey from Shift, Shift to Ctrl, Ctrl, then the power management hotkey becomes left Ctrl, F12. Black Box ServSwitch Multiuser POWER CONTROL Novell SuSE POWER ON POWER OFF POWER CYCLE ESC BACK ENTER SELECT Figure 18-2. Power Control dialog box. 3. Use the arrow keys to navigate up and down and press Enter to select the power option. 4. A prompt appears; see Figure 18-3.
Chapter 18: Operating the System via the OSD 18.4 Moving the Confirmation Label – F1 The confirmation label appears for 30 seconds. It shows which computer is currently accessed and can be positioned anywhere on the screen. To position the label from the Main window: 1. Navigate to a computer line using the Up and Down arrow keys. 2. Press F1. The selected screen image and Confirmation label appear. 3. Use the arrow keys to move the label to the desired position. 4. Press Esc to save and exit. 18.
ServSwitch Multiuser 18.6 The Settings Window - F2 Press F2. The Settings window appears (see Figure 18-5). Black Box ServSwitch Multiuser SETTINGS MAC ADD 00:50:C2:36:E4:07 DHCP ENABLED IP ADDRESS 192.168.0 .254 SUBNET MASK 255.255.255.0 GATEWAY 192.168.0 .1 HOTKEY: Shift-Shift KEYBOARD LANGUAGE: English Save Parm-ESC DDC-F10 Figure 18-5. Settings window. In the Settings window navigate downwards using the Tab key. At the bottom of the window, press Tab to go to the top of the window.
Chapter 18: Operating the System via the OSD 18.7 DDC Display Data Channel (DDC) is a VESA standard for communication between a monitor and a video adapter. From the Settings window, input the DDC information of the monitor connected to the switch into the memories of all connected SAMs when first installing the system. To input the DDC information: Press F10. “Please wait” flashes a few times and disappears. The monitor’s DDC information is sent to all SAMs and stored in their memory.
ServSwitch Multiuser 19. Troubleshooting 19.1 Calling Black Box If you determine that your ServSwitch Multiuser is malfunctioning, do not attempt to alter or repair the unit. It contains no user-serviceable parts. Contact Black Box Technical Support at 724-746-5500. Before you do, make a record of the history of the problem. We will be able to provide more efficient and accurate assistance if you have a complete description, including: • the nature and duration of the problem. • when the problem occurs.
