MAY 2006 TM KV2116A KV2116E KV4116A KV4116E Doc. No. 590-620-501A Customer Support Information: For FREE Technical Support 24 hours a day, 7 days a week, call 724-746-5500 or fax 724-746-0746 Mailing address: Black Box Corporation, 1000 Park Dr., Lawrence, PA 15055-1018 World-Wide Web: www.blackbox.com • Email: info@blackbox.com © Copyright 2006. Black Box Corporation. All rights reserved.
SERVSELECTTM FAMILY Welcome to the ServSelect™ Family! Thank you for purchasing a BLACK BOX® ServSelect product! We appreciate your business, and we think you’ll appreciate the many ways that your new ServSelect will save you money, time and effort. That’s because the ServSelect family is all about breaking away from the traditional, expensive model of computer management. You know, the one-size-fits-all-even-if-itdoesn’t model that says, “One computer gets one user station, no more, no less.
SERVSELECT IP VM INSTALLER/USER GUIDE FEDERAL COMMUNICATIONS COMMISSION AND INDUSTRY CANADA RADIO-FREQUENCY INTERFERENCE STATEMENTS This equipment generates, uses, and can radiate radio-frequency energy and if not installed and used properly, that is, in strict accordance with the manufacturer’s instructions, may cause interference to radio communication.
COMPLIANCE STATEMENTS Shielded cables must be used with this equipment to maintain compliance with radio frequency energy emission regulations and ensure a suitably high level of immunity to electromagnetic disturbances. This equipment has also been found to comply with European standards EN50082 and EN60950.
SERVSELECT IP VM INSTALLER/USER GUIDE Table of Contents 1. Product Specification ......................................................................................5 2. Product overview .............................................................................................7 2.1 Glossary .........................................................................................................................7 2.2 Features and benefits .................................................................
CHAPTER 1: PRODUCT SPECIFICATION 1. Product Specification Table 0.
SERVSELECT IP VM INSTALLER/USER GUIDE Table 0.1: ServSelect IP VM appliance product specifications (Continued) Heat Dissipation 105 BTU/hr Airflow 8 cfm Power consumption 30 Watts AC-input power 40 Watts maximum AC-input voltage rate 100 to 240 V AC Autosensing AC-input current rating 0.
CHAPTER 2: PRODUCT OVERVIEW 2. Product overview The Black Box® ServSelect IP VM appliance integrates analog and digital keyboard, video, and mouse (KVM) switching technology with advanced cable management, access for two or four simultaneous users, and a user interface. The appliance has USB and PS/2® ports on the rear panel that support all major target device platforms. 2.
SERVSELECT IP VM INSTALLER/USER GUIDE • • PS/2 SAM - PS/2 connectors without virtual media capability USB SAM - USB connectors without virtual media capability. PS/2 VM SAM USB VM SAM Figure 2-1. Examples of SAMs These intelligent SAMs with Cat5 design dramatically reduce cable clutter while providing optimal digital display resolution and video settings.
CHAPTER 2: PRODUCT OVERVIEW Security Use the OSD interface to protect the switching system with a screen saver password. After a user-defined time, the screen saver mode engages and access is prohibited until the correct password is entered to reactivate the switching system. Operation modes The OSD user interface provides various operation modes for system administration of the appliance. Use these modes (Broadcast, Scan, Switch, and Share) to manage the switching activities.
SERVSELECT IP VM INSTALLER/USER GUIDE Rack of target devices ServSelect IP VM appliance Virtual media device Ethernet Digital user Local user Digital user Figure 2-2. Example ServSelect IP VM appliance configuration NOTE: To have server access to USB media device, utilize the LAN connection via the USB VM SAM path.
CHAPTER 3: INSTALLATION 3. Installation The appliance requires connectivity to a computer running ServSelect IP VM Software. Use ServSelect IP VM Software to view and control target devices (one at a time) attached to the appliance. The analog port does not require the ServSelect IP VM Software for operation. The analog port uses the OSD graphical user interface. For more information see the ServSelect IP VM Software Installation and User’s Guide.
SERVSELECT IP VM INSTALLER/USER GUIDE Power Cord Ethernet Digital User ServSelect IP VM Interface ports 1-16 Peripherals SAM module Servers Figure 3-1. ServSelect IP VM configuration example NOTE: To open a virtual media session with a target device, the target device must first be connected to the appliance using a USB VM SAM or PS/2 VM SAM. 3.2 Required items Before you install the appliance, make sure that you have all the required items.
CHAPTER 3: INSTALLATION 3.3 Safety Precautions To avoid potential video and/or keyboard problems when using Black Box products: • If the building has 3-phase AC power, ensure that the computer and monitor are on the same phase. For best results, they should be on the same circuit. To avoid potentially fatal shock hazard and possible damage to equipment, please observe the following precautions: • Do not use a 2-wire power cord in any Avocent product configuration.
SERVSELECT IP VM INSTALLER/USER GUIDE 3. 4. 5. 6. 7. 8. ports or the keyboard will not initialize correctly. You cannot connect a DVI or EGA monitor to the appliance. Connect one end of a Cat5 patch cable (4-pair, up to 10 meters) into a target device interface port and connect the other end into the RJ45 connector of a SAM. Plug one end of a Cat 5 patch cable (4-pair, up to 10 meters) into the SAM port and plug the other end into the RJ45 connector of a SAM module.
CHAPTER 3: INSTALLATION activity on the port. The amber/green LED on the left indicates that you are communicating at 100 Mbps (amber) or 1000 Mbps (green) when using the Ethernet connection. 3.6 Tiering multiple appliances You can tier multiple appliances to enable up to four users to connect to up to 4096 target devices. For usability reasons, make sure that the ServSelect IP VM appliance is the top tier. The ServSelect IP VM appliance is not designed to be part of the second tier.
SERVSELECT IP VM INSTALLER/USER GUIDE Local user A ServSelect IP VM appliance Primary target devices ServSelect III VM appliance (tiered) ACI port Secondary target devices ServSelect III VM appliance (tiered) ACI port Tertiary target devices Figure 3-2. Appliance configuration with a tiered appliance To tier multiple appliances, complete the following steps: 1. 16 Connect the tiered appliance to each target device as described in “Connecting the appliance hardware” on page 13.
CHAPTER 3: INSTALLATION 2. 3. 4. 5. Connect the peripheral devices to the local user port on the main appliance. See “Connecting local peripheral devices” on page 14. If the secondary appliance is a ServSelect III VM or ServSelect III, attach one end of the Cat5 cable to the ACI port on the tiered appliance. Attach the other end of the Cat5 cable to one of the target device interface ports on the rear of the main appliance. The switching system will automatically merge the two appliances.
SERVSELECT IP VM INSTALLER/USER GUIDE Local user ServSelect IP VM Tiered appliance Figure 3-3. Appliance configuration with an earlier-model appliance To attach an earlier-model appliance to the ServSelect IP VM appliance, complete the following steps: 1. 2. 18 Mount the earlier-model appliance into the rack according to the instructions that are included with that device.
CHAPTER 3: INSTALLATION 3. Connect the other end of the Cat5 cable to one of the target device interface ports on the rear of the appliance. 4. Turn off and turn on the target devices to the tiered appliance according to the instructions that are included with that device. 5. Turn off and turn on the tiered appliance to enable its local port to recognize the SAM. 6. Repeat steps 1 to 5 for all tiered appliances that you want to attach to the switching system.
SERVSELECT IP VM INSTALLER/USER GUIDE 4. Basic operations 4.1 Controlling the switching system from the analog port The appliance includes ports on the rear panel that you can use to connect a keyboard, monitor, and mouse to the appliance for direct analog access. The appliance uses the OSD interface, which has intuitive menus to configure the switching system and select target devices. Devices can be identified by customizable names. 4.
CHAPTER 4: BASIC OPERATIONS The status of each target device in the switching system is indicated by one or more status symbols in the right column. The following table describes the status symbols. OSD interface status symbols Symbol Description The SAM is online (green circle). The SAM is offline or is not operating correctly. The target device is tiered through another appliance. The target device and the appliance are online and have power. The target device is tiered through another appliance.
SERVSELECT IP VM INSTALLER/USER GUIDE • In the Main window, double-click the target device name, eID number, or port number. • Type the port number, and press Enter. • Type the first few characters of the target device name or eID number, and press Enter. You can toggle between two selected target devices. To select the previously selected target device, press Print Screen and press Backspace. To disconnect the user from a target device, press Print Screen and press Alt+0.
CHAPTER 4: BASIC OPERATIONS OSD interface navigation basics (Continued) Key, key combination, or mouse action Result Alt+port number Select a target device to be scanned; port number is the port number of the target device. Enter Completes a switch in the Main window and exits the OSD interface. Click on an editable field to select the text for editing and enable the Left and Right arrow keys to move the cursor. Press Enter to quit the edit mode.
SERVSELECT IP VM INSTALLER/USER GUIDE • 6. Locked - Select this check box to specify that when the user is disconnected from a target device, the virtual media is also disconnected. • Reserve - Select this check box to specify that the virtual media connection can be accessed only by your user name and that no other user can connect to that target device. If both Locked and Reserved are selected, the session will be reserved.
CHAPTER 4: BASIC OPERATIONS Setup features to manage routine tasks for the target devices Option Purpose Security Set passwords to restrict access to the target devices. Enable the screen saver. Flag Change the display properties including timing, color, and location of the status flag. Language Specify the language that the interface is displayed in. Devices Specify the number of ports that are on the attached tiered appliance. Names Assign a unique name to each target device.
SERVSELECT IP VM INSTALLER/USER GUIDE Figure 4-3. Names window If new SAMs are discovered by the appliance, the on-screen list will be automatically updated. The mouse cursor will change into an hourglass during the update. No mouse or keyboard input will be accepted until the list update is complete. To assign names to target devices, complete the following steps: 1. In the Names window, select a target device name or port number and click Modify. The Name Modify window opens. Figure 4-4.
CHAPTER 4: BASIC OPERATIONS Assigning device types The ServSelect IP VM appliance automatically discovers attached tiered appliances, but you must specify the number of ports on the tiered appliance through the Devices window. Black Box Console Switches and other earlier-model appliances are listed in the Type category for the tiered appliance. When you select a configurable appliance from the list, the Modify button becomes available, so you can assign it the correct number of ports.
SERVSELECT IP VM INSTALLER/USER GUIDE Figure 4-6. Device Modify window 3. 4. 5. Select or type the number of ports that are supported by the tiered appliance and click OK. Repeat steps 1 to 3 for each port for which you want to assign a device type. Click OK in the Devices window to save settings. Changing the display behavior Use the Menu window to change the order of the target devices and set a screen delay for the OSD interface.
CHAPTER 4: BASIC OPERATIONS • Select Name to list the target devices alphabetically by target device name. • Select eID to list the target devices numerically by eID number. • Select Port to list the target devices numerically by port number. Click OK. To select a key combination to start the OSD interface, complete the following steps: 1. In the Invoke OSD section, select which key combinations you want to use to start the OSD interface, then press your selected combination. 2. Click OK.
SERVSELECT IP VM INSTALLER/USER GUIDE whether the flag is displayed all the time, and where the flag is displayed on the desktop. The following table shows examples of status flags. OSD interface status flags Flag Description Flag type by name. Flag type by eID number. Flag indicating that the user has been disconnected from all systems. Flag indicating that Broadcast mode is enabled. To specify the status-flag settings, complete the following steps: 1. Press Print Screen. The Main window opens. 2.
CHAPTER 4: BASIC OPERATIONS c. Press the right mouse button to close the Set Position window. Figure 4-10. Set Position window 4. 4. Click OK to save the changes, or click X or press Escape to exit without saving the changes. Setting the keyboard country code By default, the appliance sends the US keyboard country code to USB cables attached to target devices and the code is applied to the target devices when they are turned on or rebooted. Codes are then stored in the SAM.
SERVSELECT IP VM INSTALLER/USER GUIDE 4. Click OK to save the change, or click X or press Escape to exit without saving the change. Setting appliance security You can enable a screen saver to start if the user remains unused for a specified length of time. When the screen saver starts, the user is disconnected from any target device to which it was connected. The screen saver stops when you press any key or move the mouse. To immediately start the screen saver, press Print Screen and press Pause.
CHAPTER 4: BASIC OPERATIONS To disable password protection, complete the following steps: 1. 2. 3. 4. 5. Press Print Screen. The Main window opens. Click Setup > Security. In the Password window, type the password and click OK. Double-click the New field. Leave the field blank, and press Enter. Double-click the Repeat field. Leave the field blank, and press Enter. Click OK. 4.
SERVSELECT IP VM INSTALLER/USER GUIDE 4.8 Managing target device tasks using the OSD interface From the Commands window, you can manage the switching system and user connections, enable the Scan and Broadcast modes, and update the firmware. Commands to manage routine tasks for the target device Feature Purpose SAM Status View the version and upgrade status of the SAM. Display Config View current display settings. Run Diagnostics Configure and begin diagnostics on target devices.
CHAPTER 4: BASIC OPERATIONS Displaying version information You can use the OSD interface to view the versions of the appliance and the SAM firmware. For more information, see “Appendix A” beginning on page 45. To view version information, complete the following steps: 1. 2. Press Print Screen. The Main window opens. Click Commands > Display Versions. The Version window opens. The top pane of the window lists the subsystem versions in the appliance. Figure 4-14. Version window 3. 4. 5.
SERVSELECT IP VM INSTALLER/USER GUIDE Figure 4-15. Upgrade window To upgrade firmware, complete the following steps: 1. 2. 3. Press Print Screen. The Main window opens. Click Commands > Display Versions > Upgrade. The Upgrade window opens. Click Upgrade. A Warning window opens. Clicking OK opens the Upgrade Process window. The progress of the upgrade is indicated in the Programmed field.
CHAPTER 4: BASIC OPERATIONS To view current user connections, click Commands > User Status. The User Status window opens. Figure 4-16. User Status window To disconnect a user, complete the following steps: 1. From the User Status window, click the letter that corresponds to the user to disconnect. The Disconnect window opens. 2. Complete one of the following steps: • Click OK to disconnect the user and return to the User Status window.
SERVSELECT IP VM INSTALLER/USER GUIDE these peripheral devices by issuing a Reset command for the mouse and keyboard settings on the target device. The Reset command sends a hot-plug sequence to the target device, which causes the mouse and keyboard settings to be sent to the appliance. With communication re-established between the target device and the appliance, functionality is restored to the user. This function is for Microsoft Windows-based computers only.
CHAPTER 4: BASIC OPERATIONS • • • 3. 4. Select the check box next to the target devices that you want to scan. Double-click on a target device name or port. Press Alt and the eID number of the target device that you want to scan. You can select up to 16 target devices from the list. In the Time field, type the number of seconds (from 3 to 255) of time before the scan moves to the next target device in the sequence. Click OK. To remove a target device from the scan list, complete the following steps: 1.
SERVSELECT IP VM INSTALLER/USER GUIDE communications, appliance control, and the video channels) for each system controller. When you select the Run Diagnostics button, a warning will indicate that all users (remote and local) will be disconnected. Click OK to confirm and begin the test. The Diagnostics window opens. The top section of the window opens the hardware tests. The bottom portion divides the tested SAMs into three categories: On-line, Offline or Suspect.
CHAPTER 4: BASIC OPERATIONS 2. Click OK to begin diagnostics. 3. 4. All users are disconnected and the Diagnostics window opens. As each test is finished, a pass (green circle) or fail (red x) symbol is visible. The test is complete when the last test symbol is visible. 4.11 Broadcasting to target devices The analog user can simultaneously control more than one target device in a switching system to ensure that all selected target devices receive identical input.
SERVSELECT IP VM INSTALLER/USER GUIDE • Press the Up or Down Arrow keys to move the cursor to the target device. Then press Alt+K to select the Keyboard check box or Alt+M to select the Mouse check box. Repeat for additional target devices. 2. Click OK to save the settings and return to the Setup window. Click X or press Escape to return to the Main window. 3. Click Commands. The Commands window opens. 4. Select the Broadcast Enable check box to activate broadcasting.
CHAPTER 5: COMPUTER TERMINAL OPERATIONS 5. Computer terminal operations 5.1 The Console menu Each appliance can be configured at the appliance level through the Console menu interface accessed through the configuration port on the rear of the appliance. All terminal commands are accessed through a terminal or computer running terminal emulation software. This is not the best method for setting options for the appliance.
SERVSELECT IP VM INSTALLER/USER GUIDE Enable Debug Messages This menu option turns on console status messages. Because this can significantly reduce performance, you should only enable debug messages when instructed to do so by technical support. When you are finished viewing the messages, press any key to exit this mode. Set/Change Password The ServSelect IP VM switch can be set to a secure mode where the Terminal Applications menu cannot be accessed without first entering a password.
APPENDICES Appendix A: Flash upgrades You can use the appliance flash upgrade feature to update the appliance with the latest firmware available. This update can be performed using the ServSelect IP VM Software or using a Trivial File Transfer Protocol (TFTP) target device. After the flash memory is reprogrammed with the upgrade, the appliance performs a soft reset, which terminates all SAM sessions.
SERVSELECT IP VM INSTALLER/USER GUIDE • • TFTP target device IP address 10.0.0.3 Upgrade file name equal to CMN-XXXX.fl, where XXXX is the 4-digit Compliance Model Number (CMN) that is printed on the agency label of the appliance To repair damaged firmware, complete the following steps: 1. Connect the appliance to the TFTP target device (using a cross-over cable or hub), which is set up with the default IP address (10.0.0.3). 2. Rename the upgrade file to the default file name (CMN-XXXX.fl).
APPENDICES Appendix B: Virtual media Virtual media and USB 2.0 constraints The virtual media feature of ServSelect IP VM appliance enables you to connect to the USB port of an attached computer. With this feature, a user located at the appliance or using the remote software can access a local USB storage device, such as a USB CD drive, diskette drive, or flash drive, from an attached computer.
SERVSELECT IP VM INSTALLER/USER GUIDE 3. If the target device is not capable of booting from an external USB 2.0 device, try the following methods to remotely boot this target device: • Some BIOS versions provide an option to limit USB speeds. If this option is available to you, change the USB port setting to “USB 1.1” or “Full Speed” mode and try booting again. • Insert a USB 1.1 card and try booting again. • Insert a USB 1.1 Hub between the USB VM SAM and the target device and try booting again.
APPENDICES Appendix C: UTP cabling The following information is intended to brief you on various aspects of connection media. The performance of an switching system depends on high quality connections. Poor quality or poorly installed or maintained cabling can diminish system performance.This appendix is for information purposes only. Consult with the local code officials or cabling consultants prior to any installation. UTP copper cabling Switching systems utilize unshielded twisted pair (UTP) cabling.
SERVSELECT IP VM INSTALLER/USER GUIDE • Maintain the twists of the pairs all the way to the point of termination, or no more that one-half inch untwisted. Do not skin off more than one inch of jacket while terminating. If bending the cable is necessary, make it gradual with no bend sharper than a one inch radius. Sharply bending or kinking the cable can permanently damage the interior of the cable. Arrange the cables neatly with cable ties, using low to moderate pressure. Do not over tighten ties.
APPENDICES Appendix D: Getting help and technical assistance If you need help, service, or technical assistance or just want more information about Black Box products, you will find a wide variety of sources available from Black Box to assist you. This appendix contains information about where to go for additional information about Black Box and Black Box products, what to do if you experience a problem with your ServSelect system or optional device, and whom to call for service, if it is necessary.
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MAY 2006 TM KV2116A KV2116E KV4116A KV4116E Doc. No. 590-620-501A Customer Support Information: For FREE Technical Support 24 hours a day, 7 days a week, call 724-746-5500 or fax 724-746-0746 Mailing address: Black Box Corporation, 1000 Park Dr., Lawrence, PA 15055-1018 World-Wide Web: www.blackbox.com • Email: info@blackbox.com © Copyright 2006. Black Box Corporation. All rights reserved.
