SEPTEMBER 2000 System FAIL ER POW N M L K J I H G F E D C B CTED SELE A ER POW PS/2 RD OA KEYB KERS SPEA MIC E US AL MO SERI E PS/2 MOUS RT L K AL PO MAC SERI J OX CK B BLA 6-5500 I H 74 724- SUN VGA G F E D C B A Doc. No. 590-054-001 Rev. B Customer Support Information: FREE tech support 24 hours a day, 7 days a week: Call 724-746-5500 or fax 724-746-0746. Mailing address: Black Box Corporation, 1000 Park Dr., Lawrence, PA 15055-1018 World-Wide Web: www.blackbox.
THE SERVSWITCH™ FAMILY Welcome to the ServSwitch Family! Thank you for purchasing a BLACK BOX® ServSwitch™ Brand KVM switch! We appreciate your business, and we think you’ll appreciate the many ways that your new ServSwitch keyboard/video/mouse switch will save you money, time, and effort. * Our ServSwitch family is all about breaking away from the traditional, expensive model of computer management and display.
SERVSWITCH™ MULTI This manual will tell you all about your new ServSwitch Multi™, including how to install, operate, and troubleshoot it. For an introduction to the ServSwitch Multi, see Chapter 2.
FCC, IC, AND NOM STATEMENTS FEDERAL COMMUNICATIONS COMMISSION AND INDUSTRY CANADA RADIO-FREQUENCY INTERFERENCE STATEMENTS This equipment generates, uses, and can radiate radio frequency energy and if not installed and used properly, that is, in strict accordance with the manufacturer’s instructions, may cause interference to radio communication.
SERVSWITCH™ MULTI 12. Precaución debe ser tomada de tal manera que la tierra fisica y la polarización del equipo no sea eliminada. 13. Los cables de la fuente de poder deben ser guiados de tal manera que no sean pisados ni pellizcados por objetos colocados sobre o contra ellos, poniendo particular atención a los contactos y receptáculos donde salen del aparato. 14. El equipo eléctrico debe ser limpiado únicamente de acuerdo a las recomendaciones del fabricante. 15.
TABLE OF CONTENTS Contents Chapter Page 1. Specifications .......................................................................................................................................... 10 2. Introduction ........................................................................................................................................... 14 2.1 Overview ........................................................................................................................................
SERVSWITCH™ MULTI Contents (cont’d) Chapter Page 5. Installing Management and Serial Control Cards and Associated Equipment .................................. 48 5.1 Overview of the Cards ..................................................................................................................... 48 5.2 The Cards and Cables Illustrated ................................................................................................... 49 5.3 Installing the Cards ...................................
TABLE OF CONTENTS Chapter Page 8. Operation ............................................................................................................................................... 79 8.1 Basic Operation ............................................................................................................................. 79 8.2 Keyboard Control .......................................................................................................................... 81 8.2.
SERVSWITCH™ MULTI Contents (cont’d) Chapter Page 9. Using the On-Screen Display (continued) 9.4 Administrator Controls (Administrator Only) .......................................................................... 112 9.4.1 Broadcasting (Enable/Disable Broadcast Mode) ........................................................... 112 9.4.2 Confirm Deletes (Enable/Disable Delete Confirmation) .............................................. 112 9.4.3 System Configuration (Configure System Functions) .........
TABLE OF CONTENTS Chapter Page 11. Troubleshooting ................................................................................................................................... 132 11.1 Common Problems .................................................................................................................... 132 11.1.1 A ServSwitch Multi’s Front-Panel LEDs Are Blinking ................................................ 132 11.1.
SERVSWITCH™ MULTI 1.
CHAPTER 1: Specifications Maximum Distance — 20 ft. (6.1 m) to any attached keyboard, monitor, and mouse; 30 ft. (9.1 m) to any attached CPU; 500 ft. (152.
SERVSWITCH™ MULTI Connectors on Chassis — All models have internal card-edge connectors in each of their Card/ Module slots, as well as an IEC 320 male power inlet (KV170RA Hub has two of these); Base Unit (KV150A-R2) and MX (KV155A) also have dedicated frontmounted “local user station” connectors: (2) DB9 male (one for serial mouse, one for other serial devices); (1) HD15 female for video; (2) 6-pin mini-DIN female (one for PS/2 keyboard, one for PS/2 mouse); (1) 4-pin mini-DIN female for ADB keyboard/mou
CHAPTER 1: Specifications Power — Input: 90 to 240 VAC at 47 to 63 Hz from utility-power (mains) outlet, through included detachable power cord and IEC 320 male inlet, to internal transformer: Hub (KV170RA): Dual redundant input (load is balanced between power supplies); All other models: Single input; Consumption: MX (KV155A): 12 watts (nominal); Hub (KV170RA): 300 watts (nominal); All other models: 27 watts (nominal) Size — MX (KV155A): 5.5"H x 8.2"W x 13.6"D (14 x 20.8 x 34.5 cm); Hub (KV170RA): 15.
SERVSWITCH™ MULTI 2. Introduction 2.1 Overview With the ServSwitch Multi™, multiple users at your site can operate sets of IBM® PC compatible, Apple® Macintosh®, Sun Microsystems®, and other computers at the same time. Each ServSwitch Multi Expansion Chassis (product code KV160A-R2)—the preferred “starting” model for mid- to large-scale applications— supports as many as 14 external connections through plug-in cards. You can connect computers, keyboard/monitor/mouse/etc.
CHAPTER 2: Introduction 2.2 Features and Benefits Here are some of the ServSwitch Multi’s features: • Automatic booting of all attached computers. ServSwitch Multi’s AutoBoot feature boots all of your attached computers during initial power-up or after a power failure. All computers are booted transparently and simultaneously, eliminating the need for operator intervention. Computers may be powered up one at a time or all at once. • Built-in computer-port scanning.
SERVSWITCH™ MULTI • Modules are hot-swappable. Because the ServSwitch Multi is a component-based switch, all of its modules are field-replaceable plug-in boards which can be added or replaced without disassembling or even powering down the system. This “hot-swap” or “hot-plug” capability makes installing, configuring, and maintaining the unit much simpler. • Firmware is flash-upgradable. You can update the Switch’s firmware without having to power down the Switch or remove any installed Cards.
CHAPTER 2: Introduction 2.4 Limitations and Restrictions Keep these things in mind as you plan, design, install, and operate your ServSwitch Multi system: • The ServSwitch Multi supports these models of mice: – Microsoft serial or PS/2 mouse (including the IntelliMouse®); – Microsoft OEM style serial mouse; – Logitech® Mouseman® and Trackman®; – IBM PS/2 style mouse; – Kensington® PS/2 or ADB mouse; – Mouse Systems (PC Mouse); – Sun Microsystems Laser mouse; and – Apple ADB mouse.
SERVSWITCH™ MULTI 2.5 Safety Precautions To avoid potential video or keyboard problems with the ServSwitch Multi, take these precautions: • If the site has 3-phase AC power, make sure that each ServSwitch Multi and all of the computers and monitors attached to it are on the same phase. For best results, they should be on the same circuit. • Use adapter cables supplied by Black Box only.
CHAPTER 2: Introduction • To attach user stations to the Switch, 1-foot (0.3-m), 10-foot (3-m), or 20-foot (6.
SERVSWITCH™ MULTI 2.6.
CHAPTER 2: Introduction The front panel of the Base Unit has twelve pushbuttons labeled A through L. The front panel of the MX has four pushbuttons labeled A through D. You can use these buttons to select the active computer for the local console. The indicator lights (LEDs) over the pushbuttons reflect the type of activity, if any, that is taking place on each attached computer.
SERVSWITCH™ MULTI Each Base Unit and MX comes with the local console module preinstalled. You will also need at least one Autosensing CPU-Interface Card (our product code KV2000C) for each computer you plan to attach to the Switch, as well as one Universal User-Interface Card (KV2500C) or User-Interface Card with On-Screen Display (KV2550C-R2) for each secondary console.
CHAPTER 2: Introduction 2.6.4 DESCRIPTIONS OF THE SERVSWITCH MULTI EXP AND SB AND THEIR COMPONENTS The front panel of a ServSwitch Multi EXP (Expansion Chassis, KV160A-R2) or a ServSwitch Multi SB (KV162RA), shown in Figure 2-7, has fourteen pairs of channel LEDs, each of which corresponds to a channel slot in which you can install any kind of ServSwitch Multi Card. The Switch’s front panel also has POWER and FAIL LEDs. FAIL POWER SELECTED ON-LINE A B C D E F G H I J K L M N Figure 2-7.
SERVSWITCH™ MULTI Regular Expansion Transmit Card Two HD26 male Regular Expansion Receive Card Two HD26 female Front of ServSwitch Multi Rear of ServSwitch Multi CAT5 Expansion Transmit Card Six RJ-45 female CAT5 Expansion Receive Card Six RJ-45 female Figure 2-8. The ServSwitch Multi’s Expansion Cards. Each regular Expansion Card has two HD26 ports on it (male on the Transmit Card, female on the Receive Card); each of these is an endpoint for an independent expansion link.
CHAPTER 2: Introduction Instead of single connectors, the two ports on CAT5 Expansion Cards consist of three RJ-45 sockets each, because three 4-pair cables are required to carry all of the signals necessary for expansion. The ports of the regular Cards and the CAT5 Cards are shown in Figures 2-9 and 2-10; the pairing of the CAT5 RJ-45 connectors is shown in Figure 2-11. PR3 PR2 PR1 PR4 Port 2 Port 1 Figure 2-9. Ports on regular Expansion Cards.
SERVSWITCH™ MULTI 2.6.5 DESCRIPTION OF THE SERVSWITCH MULTI HUB AND ITS COMPONENTS The ServSwitch Multi Hub (KV170RA) is a cube that fits in 9U (15.75", 40 cm) of vertical rack space. Internally, it will contain two power supplies and two fan assemblies (for redundancy) once you install them—they’re shipped uninstalled to lessen the chance that they might be damaged in transit.
CHAPTER 3: Installing User-Interface Cards, User Cables, and Console Devices 3. Installing User-Interface Cards, User Cables, and Console Devices IMPORTANT NOTE If you are installing a cascaded ServSwitch Multi system, you should make sure your Expansion Cards and Cables are installed properly before you begin installing other types of Cards or attaching devices to the system. Refer to Chapter 6 and (if your cascaded system includes any ServSwitch Multi Hubs) Chapter 7. 3.
SERVSWITCH™ MULTI 3.2 Installing User-Interface Cards in a ServSwitch Multi To install a Universal User-Interface Card (“UUIC” for short, our product code KV2500C) or User-Interface Card with On-Screen Display (“UICD” for short, our product code KV2550C-R2) in a ServSwitch Multi Base Unit, MX, EXP, or SB, take these steps: 1. Position the ServSwitch Multi so that its rear panel is facing you, as shown in Figure 3-3 on the next page. Choose an available slot.
CHAPTER 3: Installing User-Interface Cards, User Cables, and Console Devices Local console module (not available) Option slot (available) Slots corresponding to lettered channels (all available) BASE UNIT: Local console module (not available) Slots corresponding to lettered channels (all available) MX: Slots corresponding to lettered channels (all available) EXP and SB: Figure 3-3. The ServSwitch Multi rear panels (as shipped from the factory).
SERVSWITCH™ MULTI 3.3 Connecting User Cables and Console Equipment to Your User Cards Except for the local consoles on the Base Unit and MX, you’ll use User Cables to connect your consoles to the User Cards installed in your ServSwitch Multi. You will need one of these cables for each User-Card console in your system. These cables are 1 foot (0.3 m), 10 feet (3 m), or 20 feet (6.1 m) long and have an HD62 male connector on one end.
CHAPTER 3: Installing User-Interface Cards, User Cables, and Console Devices 3.3.1 FOR IBM STYLE KEYBOARD AND MOUSE If you are using an IBM PS/2 or PC/AT style keyboard and a PS/2 or serial mouse at a given console, the User Cable you’ll need will be labeled KV2505, KV2515, KV2545, or KV2585 depending on the options you ordered (see Table 3-1 at the start of Section 3.3).
SERVSWITCH™ MULTI 3.3.2 FOR APPLE MACINTOSH STYLE KEYBOARD AND MOUSE If you are using an Apple Macintosh style (ADB, Apple Desktop Bus) keyboard and an ADB or RS-232 mouse at a given console, the User Cable you’ll need will be labeled KV2700, KV2710, or KV2740 depending on the options you ordered (see Table 3-1 at the start of Section 3.3; the audio cable comes in 1-ft. [0.3-m] and 10-ft. [3-m] lengths only).
CHAPTER 3: Installing User-Interface Cards, User Cables, and Console Devices 3.3.3 FOR SUN MICROSYSTEMS STYLE KEYBOARD AND MOUSE If you are using a Sun Microsystems style keyboard and mouse at a given console, the User Cable you’ll need will be labeled KV2800, KV2810, KV2840, or KV2880 depending on the options you ordered (see Table 3-1 at the start of Section 3.3).
SERVSWITCH™ MULTI 3.3.4 CONNECTING NON-MULTISYNC MONITORS Most ServSwitch Multi applications that involve more than one hardware platform will require multisync monitors for all user stations, because PC, Mac, and Sun computers typically use sets of resolutions and refresh rates that differ greatly from one another.
CHAPTER 3: Installing User-Interface Cards, User Cables, and Console Devices 3.3.5 CONNECTING DUAL MONITORS (UICD ONLY) If your computer supports dual video outputs (dual monitors), you can use the User-Interface Card with OnScreen Display (UICD) to run video to the second monitor through the ServSwitch Multi. You must be logged on as the administrator (see Section 9.1.2) to configure this option (see Sections 9.3.1.A and 9.4.3.H).
SERVSWITCH™ MULTI ServSwitch Multi with two CPU-Interface Cards, a UICD, and a UUIC installed Sun computer with dual video output Secondary monitor User station with primary monitor Figure 3-4. A Dual-Monitor ServSwitch Multi system. Once you have all of the components of your entire ServSwitch Multi system installed, you will need to use the UICD to enable the dual-monitor setup. Here’s how to do so: 1.
CHAPTER 4: Installing CPU-Interface Cards, Server Cables, and Computers 4. Installing CPU-Interface Cards, Server Cables, and Computers IMPORTANT NOTE If you are installing a cascaded ServSwitch Multi system, you should make sure your Expansion Cards and Cables are installed properly before you begin installing other types of Cards or attaching devices to the system. Refer to Chapter 6 and (if your cascaded system includes any ServSwitch Multi Hubs) Chapter 7.
SERVSWITCH™ MULTI Figure 4-2. The possible settings of the Card’s video jumpers.
CHAPTER 4: Installing CPU-Interface Cards, Server Cables, and Computers 4.2 Setting the DIP Switch You can use the Autosensing CPU-Interface Card’s eight-position DIP switch to configure three different features: video-synchronization handling, keyboard/mouse timeout, and keyboard translation (mapping) options for Mac computers. Figure 4-3 shows this DIP switch, including the positions used to configure each feature and their default settings.
SERVSWITCH™ MULTI 4.2.2 SETTING THE KEYBOARD/MOUSE-INACTIVITY TIMEOUT While multiple consoles can view a computer’s video at the same time, only one of them can have keyboard and mouse control over a computer at any given time. The amount of time that a console’s keyboard and mouse must be inactive before another console can take control is called the timeout. You can choose a 1-second timeout by setting DIP-switch position 4 to OFF; this is also the factory-default timeout setting.
CHAPTER 4: Installing CPU-Interface Cards, Server Cables, and Computers 4.3 Installing CPU-Interface Cards in a ServSwitch Multi To install an Autosensing CPU-Interface Card in a ServSwitch Multi, take these steps: 1. Position the ServSwitch Multi so that its rear panel is facing you, as shown in Figure 4-4. Choose an available slot. In most cases, any slot that is covered with a blank (connectorless) panel will be available.
SERVSWITCH™ MULTI 2. Once you’ve chosen the slot, write down the letter of the corresponding channel in the “Channel Letter” field of this Card’s record in a copy of the CPU-Interface Card pages of the System-Configuration Chart (see Appendix A).
CHAPTER 4: Installing CPU-Interface Cards, Server Cables, and Computers 4.4 Connecting the Server Cables and Computer Equipment Server Cables connect your computers to the ServSwitch Multi. You will need a set for each computer in your system. These cables are 8 feet (2.4 m), 20 feet (6.1 m), or 30 feet (9.1 m) long and have an HD44 (high-density 44-pin D-subminiature) male connector on one end.
SERVSWITCH™ MULTI 4.4.1 FOR IBM PS/2 OR PC/AT COMPATIBLE COMPUTERS If you are using an IBM PS/2 or PC/AT compatible computer on a given channel, the Server Cable you’ll need will be labeled KV2020-R2, KV2025, KV2030, KV2040-R2, KV2060-R2, or KV2080-R2 depending on the options you ordered (see Table 4-2 on the previous page).
CHAPTER 4: Installing CPU-Interface Cards, Server Cables, and Computers 4.4.2 FOR APPLE MACINTOSH COMPATIBLE COMPUTERS For an Apple Macintosh compatible computer outputting Apple type video on a DB15 connector, the Server Cable you’ll need will be labeled KV2220, KV2225, KV2230, KV2240, KV2260, or KV2280 depending on the options you ordered (see Table 4-2 at the start of Section 4.4).
SERVSWITCH™ MULTI 4.4.3 FOR SUN MICROSYSTEMS COMPATIBLE COMPUTERS For a Sun Microsystems compatible computer outputting Sun type video on a 13W3 connector, the Server Cable you’ll need will be labeled KV2320, KV2325, KV2330, KV2340, KV2360, or KV2380 depending on the options you ordered (see Table 4-2 at the start of Section 4.4).
CHAPTER 4: Installing CPU-Interface Cards, Server Cables, and Computers 4.4.4 FOR RS/6000 AND SGI COMPATIBLE COMPUTERS If on a given channel you are using an RS/6000 compatible workstation computer that supports standard VGA video, use the same equipment and procedures as you would to install a PS/2 compatible machine—see Section 4.4.1.
SERVSWITCH™ MULTI 5. Installing Management and Serial Control Cards and Associated Equipment IMPORTANT NOTE If you are installing a cascaded ServSwitch Multi system, you should make sure your Expansion Cards and Cables are installed properly before you begin installing other types of Cards or attaching devices to the system. Refer to Chapter 6 and (if your cascaded system includes any ServSwitch Multi Hubs) Chapter 7. 5.
CHAPTER 5: Installing Management and Serial Control Cards and Associated Equipment 5.2 The Cards and Cables Illustrated The Management Card and Serial Control Card are shown in Figure 5-1. The Management Card has a DB9 male connector that functions as an EIA/TIA RS-232 serial interface (pinned out according to TIA-574, like the serial ports of an IBM PC/AT or PS/2 computer) so that you can upload security logs from the Card (see Section 10.4.7) or download firmware upgrades to the Card (see Section 10.4.4).
SERVSWITCH™ MULTI 5.3 Installing the Cards To install a Management Card or Serial Control Card in a ServSwitch Multi, take these steps: 1. Position the ServSwitch Multi so that its rear panel is facing you, as shown in Figure 3-3 in Section 3.2. Choose an available slot. In most cases, any slot that is covered with a blank (connectorless) panel will be available.
CHAPTER 5: Installing Management and Serial Control Cards and Associated Equipment 5.4 Attaching Terminals to the Serial Control Card The Serial Control Card has four ports available for attaching terminals, hubs, routers, and other serial equipment. To attach your devices to these ports, you will need: • Category 5 UTP cables. We provide these cables, terminated with RJ-45 plugs, in many stock lengths from 1 to 100 feet (0.3 to 30.5 m) and in just about any custom length you might want.
SERVSWITCH™ MULTI 6.
CHAPTER 6: Planning and Installing an Expanded System (Optional) X M T R C V R C V X M T C P U U S R U S R C P U Figure 6-1. A two-unit ServSwitch Multi system. To successfully configure and install your expanded ServSwitch Multi system, you will need to figure out all of these things: 1. Where to put your ServSwitch Multi units and how to interconnect them (see Section 6.1—also Chapter 7 if your system includes any ServSwitch Multi Hub). 2.
SERVSWITCH™ MULTI 6.1 Placing the ServSwitch Multi NOTE Here and elsewhere in this chapter you will see diagrams in which ServSwitch Multis units are identified as “Switch 0.” You will notice that all such Switches have Receive Cards installed in them, but no Transmit Cards. Do not set the address of any unit with a Transmit Card installed in it to zero; your system will not work.
CHAPTER 6: Planning and Installing an Expanded System (Optional) For systems that (a) will have to reach more than sixty computers or (b) can’t be efficiently laid out in a straight line but will be operating across computer-to-console distances greater than 250 feet (76.2 m), we recommend a combination star/daisychain configuration, as shown in Figure 6-4.
SERVSWITCH™ MULTI 6.2 Determining Where to Install Cards and Attach Equipment Once you’ve chosen the best placements and system configuration for your ServSwitch Multis, you’ll need to determine (a) which Expansion Cards to install in which Switches, (b) where to put your computers and user equipment (which will determine where you install your CPU and User-Interface Cards), and (c) where to put your terminals, routers, etc.
CHAPTER 6: Planning and Installing an Expanded System (Optional) 3. There are several independent data pathways available to carry transmissions through any ServSwitch Multi: eight pathways for the SB model, four pathways for the EXP and Base Unit models, and only two for the MX model.
SERVSWITCH™ MULTI 6.3 Configuring Your Expansion Cards You will need to configure your Transmit and Receive Cards before you install them in your ServSwitch Multi system. There are two steps to this process: 1. Setting the DIP switch on each Transmit Card for the proper ServSwitch Multi unit address. 2. Setting the jumpers on each Transmit and Receive Card for the length of Expansion Cable that will be attached to each of the Card’s two ports. 6.3.
CHAPTER 6: Planning and Installing an Expanded System (Optional) 3. Choose a unique unit address and set the DIP switch for that address; refer to Table 6-1 for addresses up to 16 decimal or Appendix C for higher addresses. Table 6-1. DIP-switch settings for unit addresses.
SERVSWITCH™ MULTI 6.3.2 SETTING THE DISTANCE JUMPERS ON THE TRANSMIT AND RECEIVE CARDS Every pair of Transmit and Receive Cards that will be communicating with each other through one of their ports must be configured for the length of the Expansion Cable(s) that will connect them together. This involves setting a series of “distance jumpers” for each port on each card.
CHAPTER 6: Planning and Installing an Expanded System (Optional) Table 6-2. Jumper settings for Transmit Cards.* Dist.
SERVSWITCH™ MULTI 6.4 Installing Your Expansion Cards To install a Transmit or Receive Expansion Card in a ServSwitch Multi Base Unit or Expansion Chassis, take these steps: 1. Position the ServSwitch Multi so that its rear panel is facing you, as shown in Figure 3-3 in Section 3.2. (While the Base Unit, MX, EXP, and SB models are all shown in that illustration, we recommend that where possible you use only EXP and SB units in cascaded ServSwitch Multi systems.) 2. Choose an available slot.
CHAPTER 6: Planning and Installing an Expanded System (Optional) 6.5 Installing Your Expansion Cables To connect your Expansion Cables to the Expansion Cards, take these steps: 1. Get Expansion Cable(s) whose length matches the jumper settings of the chosen port on your first communicating pair of Transmit and Receive Cards. 2A. Regular Expansion Cards: Connect the Expansion Cable’s single female HD26 connector to the chosen port (male HD26 connector) on the Transmit Card.
SERVSWITCH™ MULTI 7. The ServSwitch Multi Hub 7.1 Overview The ServSwitch Multi Hub is designed to make configuring and installing large, complex cascaded ServSwitch Multi systems as efficient and economical as possible.
CHAPTER 7: The ServSwitch Multi Hub The Hub, shown in Figure 7-2, is a rackmountable chassis that’s 9U (15.75", 40 cm) high. It contains two power supplies, two fan assemblies, and as many as nine total Transmit Modules and Receive Modules. The power supplies are fully redundant and hot-swappable, so you can replace one at any time without powering down the system. Fan assemblies are also hot-swappable, but both are needed to cool a fully loaded Hub chassis.
SERVSWITCH™ MULTI 7.2 Features and Benefits • Liquid crystal display. The Hub has a front-panel LCD for easy configuration and identification. You can see system-connection information, check the hardware and firmware revisions of your modules, or troubleshoot system errors, all from an easy-to-use set of screens. • Front-panel LEDs. LEDs on the Hub ’s front panel let you monitor system power and error status at a glance.
CHAPTER 7: The ServSwitch Multi Hub NOTE If it will be easier for you to configure your Modules while you’re looking at cables you’ve already installed, feel free to attach your expansion cables to any given Module (refer to step 6) before you do steps 3 through 5. 3. Next you will need to configure the DIP switches on your Transmit Modules. Each of these Modules has sixteen dual-RJ-45 Transmit ports on it, numbered 1 through 16 from left to right, as shown in Figure 7-5 on the next page.
SERVSWITCH™ MULTI ON ON ON Up to 25 ft. (7.6 m) 1 2 3 4 5 6 1 2 ON 3 4 5 6 1 2 ON 3 4 5 6 5 6 5 6 5 6 5 6 5 6 ON From over 25 ft. (7.6 m) to 75 ft. (22.9 m) 1 2 3 4 5 6 1 2 ON 3 4 5 6 1 2 ON 3 4 ON From over 75 ft. (22.9 m) to 125 ft. (38.1 m) 1 2 3 4 5 6 1 2 ON 3 4 5 6 1 2 ON 3 4 ON From over 125 ft. (38.1 m) to 175 ft. (53.3 m) 1 2 3 4 5 6 1 2 ON 3 4 5 6 1 2 ON 3 4 ON From over 175 ft. (53.3 m) to 225 ft. (68.
CHAPTER 7: The ServSwitch Multi Hub 4. Now configure the DIP switches on your Receive Modules. Like the Transmit Modules, each of the Receive Modules has sixteen dual-RJ-45 transmit ports on it, numbered 1 through 16 from left to right, as shown in Figure 7-5 on the previous page. Each port has three two-position DIP switches that you need to set for the length of the Category 5 cable that will be attached to the port.
SERVSWITCH™ MULTI 5. Remove the blanking plates on the Hub’s rear panel that cover the slots you want to install your Transmit and Receive Modules in. Gently slide your Modules into the Hub’s chassis and tighten the retaining screws. 6. Use the Hub’s LCD to set the Hub’s chassis number. When you turned ON the Hub’s power supplies in step 2, the Idle Display screen (refer to Section 7.5.1) should have appeared on its LCD panel.
CHAPTER 7: The ServSwitch Multi Hub 7.5 The Functions of the Hub’s LCD Panel and Pushbuttons There is also a 4-line-by-20-character LCD panel on the Hub’s front panel. You can use this display and its four associated pushbuttons (Up, Down, Escape, and Enter) to configure your Hub, view its status, etc. 7.5.1 THE IDLE DISPLAY SCREEN As soon as you power on your Hub, the Idle Display screen appears: ---- KV170RA ---Chassis nnn Serial nnnnnnnnnn www.blackbox.com This is the Hub’s “starting” screen.
SERVSWITCH™ MULTI 7.5.2 THE CONTRAST SCREEN If the Hub’s display either is too bright or cannot easily be seen, press the Enter button at the Idle Display screen to reach the Contrast screen: DISPLAY CONTRAST 0 100% ****EDIT MODE**** Use the Hub’s Up and Down buttons to increase or decrease the contrast of your display. The black bar on the line below 0 and 100% will widen or shrink to show the approximate percentage of current contrast.
CHAPTER 7: The ServSwitch Multi Hub 7.5.4 THE INSTALLED MODULES AND MODULE DETAILS SCREENS Press the Hub’s Down button twice from the Idle Display screen, or once from the Chassis ID screen, to reach the Installed Modules screen: ***Slot in Use*** A B C D E F G H I R T T Scan On This screen displays the type of Module currently installed in each of the Hub’s nine Module slots, referred to as slot “A” (the top slot) through slot “I” (the bottom slot).
SERVSWITCH™ MULTI 7.5.6 THE SERIAL PORT AND EDIT MODE SCREENS Press the Hub’s Down button four times from the Idle Display screen, or once from the System Status screen, to reach the Serial Port screen.
CHAPTER 7: The ServSwitch Multi Hub Press the Up and Down buttons to select which of the Module’s 16 ports you want information about. When you’ve made your selection, press the Escape button to return to the Link Status screen. The link information for the requested Module and port will be displayed. 7.5.
SERVSWITCH™ MULTI 7.7 Sample System Configurations This section shows a few examples of money-saving cascaded ServSwitch Multi systems designed around ServSwitch Multi Hubs. You can call Black Box Tech Support for help in determining whether your ServSwitch Multi system would benefit from using Hubs and, if so, how best to design your Hub-centered system. 7.7.1 A 16 X 128 MATRIX In this configuration, 16 users can simultaneously access 128 attached computers.
CHAPTER 7: The ServSwitch Multi Hub 7.7.2 A 16 X 384 MATRIX In this configuration, 16 users can simultaneously access 384 attached computers. Here 256 computers have been added to the 16 x 128 matrix in Section 7.7.1, but any user can still freely connect to any computer. This configuration uses three Hubs, 48 ServSwitch Multi SB chassis to connect computers to the system, and four ServSwitch Multi EXP chassis to connect the users.
SERVSWITCH™ MULTI 7.7.3 A 32 X 256 MATRIX In this configuration, 32 users can simultaneously access 256 attached computers. Here the 16 x 128 matrix in Section 7.7.1 is effectively doubled, but any user can still freely connect to any computer. (There aren’t enough dedicated signal paths from any one EXP to any one Hub, or from any one Hub to any one SB, to make this work.
CHAPTER 8: Operation 8. Operation 8.1 Basic Operation You can power up the computers you’ve attached to your ServSwitch Multi system one at a time or all at once. Operator intervention is not necessary during booting. The first thing you should do after booting your system is to check the front-panel LEDs of all of your nonHub ServSwitch Multi s, because the LEDs provide your first indication of whether all system components are installed correctly or not, as shown in Table 8-1 on the next page.
SERVSWITCH™ MULTI Table 8-1. Channel-LED states and what they mean. Base Unit and MX: Green LED EXP and SB: Amber LED Meaning: Green LED Computer Channels OFF OFF OFF The computer might or might not be connected properly, but it is definitely not powered or selected. ON LOW OFF ON The computer is connected and powered but not selected. BLINKING HIGH/OFF at 1 Hz ON OFF The computer is connected and has been selected, but is not powered.
CHAPTER 8: Operation 8.2 Keyboard Control 8.2.1 KEYSTROKE NOTATION Throughout the rest of this chapter, we use some “shorthand” to abbreviate certain keystroke sequences and variables you can use to control the ServSwitch Multi through console keyboards: Enter Command Mode: 1. Press and hold down the keyboard’s [Num Lock] key. 2. Press and release the [–] (minus) key on the numeric keypad. 3. Release the [Num Lock] key.
SERVSWITCH™ MULTI And here’s a sample of a keyboard switching session for a cascaded system, with an accompanying explanation for each step: 1. Type in “8C[Enter]” to select channel C on unit 8. 2. Type in “H[Enter]” to select channel H on the local unit (the unit that the console is attached to). 3. Type in “76K[Enter]” to select channel K on unit 76. 4. Typing in “112E[Esc]” gets you out of Command Mode without any channel switch or other instruction being executed.
CHAPTER 8: Operation Of course, any time that more than the maximum independent number of users are trying to access computers attached to a single ServSwitch Multi unit, two, four, or eight of them will have independent access and the rest must share. Any attempt by a sharing user to connect to a third/fifth/ninth computer attached to the same Switch will be ignored. Figure 8-1 below shows a “mandatory sharing” system with five consoles.
SERVSWITCH™ MULTI 8.4 Multiplatform Keyboard Mapping (Character Translation) With the ServSwitch Multi, you can use any type of keyboard to operate any type of attached computer. However, when you “cross platforms” (operate a computer of one platform with a keyboard of a different platform), the Switch has to “remap” certain keys (that is, substitute another character for the one they normally generate) in order to provide all of the functions available on the keyboard native to the computer’s platform.
CHAPTER 8: Operation Table 8-2. Remapping of the 101/102-key PC keyboard.
SERVSWITCH™ MULTI Table 8-3. Remapping of the 104/105-key “Windows ready” PC keyboard.
CHAPTER 8: Operation Table 8-4. Remapping of the Mac keyboard.
SERVSWITCH™ MULTI Table 8-5. Remapping of the Sun keyboard.
CHAPTER 8: Operation 8.5 Audio and Serial Functions (Audio Cables Only) The ServSwitch Multi supports attaching speakers/headphones and a microphone to every console in the system. If you have installed User Cables and Server Cables with audio capabilities, then you will have access to these features. The speakers and/or microphone that you have connected to your console will work exactly as if they were connected directly to your computer.
SERVSWITCH™ MULTI 8.6 Channel Scanning Once you activate the ServSwitch Multi’s channel-scanning feature, the Switch will automatically sequentially scan its channels without further intervention from you. When the Switch detects keyboard or mouse activity, scanning is suspended—the computer currently being scanned is temporarily selected—until all activity stops. Scanning then resumes with the next channel in sequence.
CHAPTER 8: Operation 8.7 Broadcast Mode Using “Broadcast Mode,” each user on a ServSwitch Multi system can send commands to multiple computers in the system at the same time. By creating your own customized “broadcast group,” you can designate which computers you want to broadcast to. Once you enter Broadcast Mode, whatever you type is sent to all of the computers in your group regardless of which channel is active.
SERVSWITCH™ MULTI 8.8 Follow Mode In Follow Mode, a sharing user (see Section 8.3) can “follow” an independent user’s channel switching. For example, suppose John and Melissa are users at different consoles in a ServSwitch Multi system. Melissa is training John in server maintenance, so John is watching what she does at each computer. John wants to automatically change channels along with Melissa, so he places his console in Follow Mode, setting Melissa’s console as the leader.
CHAPTER 8: Operation 8.11 Command Forwarding In the ServSwitch Multi system, one user can do “command forwarding” to send commands that affect another user’s connection. For example, suppose Melissa and John are users at different consoles, and that Melissa is training John and needs him to be in Follow Mode (see Section 8.8). No matter where she is relative to John’s location, she can use command forwarding to put John in Follow Mode without any intervention on his part.
SERVSWITCH™ MULTI 8.13 Upgrading Card/Module Firmware Through Consoles’ Serial Ports When updated firmware is released for a ServSwitch Multi Interface Card, Expansion Card, Hub Module, Management Card, Serial Control Card, or Local-Console Module, you can download the new firmware to all of the affected components in your system through the serial-port connection of a local or secondary console.
CHAPTER 8: Operation 3. Run the terminal-emulation software on the terminal-capable computer. 4. Set the software to use the correct COM port and set its serial communication parameters: 1200 to 19,200 (but not 14,400) bps, no parity, 8 data bits, 1 stop bit, and no flow control. 5. Use ZF[Enter] to access the firmware-configuration menu (see Figure 8-2 at the end of this section). • As above, if you don’t have a null-modem cable: 1. Store the new firmware files on the terminal-capable computer. 2.
SERVSWITCH™ MULTI not attempt to execute the new firmware code, but will continue using the old firmware until a successful transfer is made. Choosing option Q (by pressing “Q” on your terminal keyboard—it doesn’t matter whether it’s upper- or lowercase) exits the firmware-configuration menu and transfers control from the terminal PC back to the user console from which you originally issued the command to access the menu.
CHAPTER 8: Operation EPROM FLASH HW Rev FW Rev FW Rev ------ ------ -----B03 * A-05 -NAC00 * B03C -NA- Serial # ---------0123456789 1234567890 Other Information ----------------PC + PS/2 mouse No cable attached * XF82 * XF82 -NA* C04A * XG18 * XG18 -NA- 2345678901 3456789012 4567890123 5678901234 6789012345 7890123456 8901234567 Port 1=4 Port 1=4 Port 2=2 Chan.
SERVSWITCH™ MULTI 8.14 Overriding the Settings of a CPU-Interface Card’s DIP Switches In addition to their physical DIP switch (see Section 4.2), the CPU-Interface Cards support a “virtual DIP switch” that you can set with keyboard commands in order to override the physical DIP switch’s settings. (This can be very convenient if the CPU-Interface Card in question is far away or otherwise hard to get at.
CHAPTER 8: Operation 8.15 Other Commands: System Control and Maintenance The ServSwitch Multi supports a number of other keystroke-sequence commands for system control and maintenance: Command Function CHASSIS=n[Enter] Cascaded systems only: Sets the unit address of the local ServSwitch Multi (the one your console is attached to) to n (a number from 0 to 254).
SERVSWITCH™ MULTI Command Function SUN=n[Enter] Consoles with non-U.S.-English Sun keyboards only: Forces all CPU-Interface Cards attached to Sun computers to emulate key codes specific to the keyboard language corresponding to decimal number n. To determine the number of the correct keyboard language for your system, refer to your Sun documentation. SUNI=n[Enter] Consoles with non-U.S.
CHAPTER 9: Using the On-Screen Display (UICD Consoles Only) 9. Using the On-Screen Display (UICD Consoles Only) 9.1 Display Overview 9.1.1 FEATURES The ServSwitch Multi User-Interface Card with On-Screen Display (“UICD” for short, our product code KV2550C-R2) adds on-screen menus and other advanced features to the ServSwitch Multi. For instructions on how install a UICD and its associated cables and equipment, see Chapter 3. For instructions on using the UICD with a non-multisync monitor, see Section 9.5.
SERVSWITCH™ MULTI 9.2 The On-Screen Menus The UICD’s on-screen display consists of four main windows: the Channel-List Menu, the User-List Menu (for the administrator only), the User/Administrator-Controls Menu, and the Command-Line-Entry Window. To access the Channel-List Menu, press either [Ctrl] (control) key on the shared keyboard twice within one second; press [Alt] + [Tab] to cycle through the remaining menus.
CHAPTER 9: Using the On-Screen Display (UICD Consoles Only) To switch to a channel normally, simply highlight that channel and press [Enter]. To switch to a channel in Privacy Mode (see Section 8.10), highlight that channel and press [Alt] and [Enter] at the same time. To sort the channel list by name, press the [+] key on the keypad of the shared keyboard while the Channel-List Menu is on screen. To sort the list by address, press the keypad’s [–] key.
SERVSWITCH™ MULTI 9.2.3 THE USER/ADMINISTRATOR-CONTROLS MENU You can access this menu (shown as the User-Controls Menu in Figure 9-2) by pressing the [Ctrl] key twice, then pressing [Alt] + [Tab]. (System administrators will have to press [Alt] + [Tab] twice, because they have to bypass the User-List Menu—see Section 9.2.2.) If you are logged in as a user, you will see this menu as the UserControls Menu; it will have the four options “Scanning,” “Menu Activation,” “Switch Alt.
CHAPTER 9: Using the On-Screen Display (UICD Consoles Only) 9.2.3.C Switch Alt. User Module To remotely switch another User-Interface Card—which can be a UUIC or UICD—to a specific channel, take these steps: 1. Highlight the “Switch Alt. User Module” option in the User-Control Menu and press [Enter]. 2. Enter the chassis address of the remote User-Interface Card. 3. If the remote User-Interface Card that you want to switch is a UICD, enter the administrator password for that Card.
SERVSWITCH™ MULTI 9.2.4 THE COMMAND-LINE-ENTRY WINDOW You can access the Command-Line-Entry Window (shown in Figure 9-3) by pressing the [Ctrl] key twice, then pressing [Alt] + [Tab] twice. (System administrators will have to press [Alt] + [Tab] three times, because they have to bypass the User-List Menu—see Section 9.2.2.) You can also access this window by pressing the Command Mode hotkey sequence (see Sections 8.2.1 and 8.
CHAPTER 9: Using the On-Screen Display (UICD Consoles Only) 9.3 Administrator Functions in the Channel-List and User-List Menus (Administrator Only) Each User-Interface Card with On-Screen Display in your ServSwitch Multi system has to have an administrator and its own set of administrator and user configurations. However, you can crossload configurations between UICDs in your system if you want to.
SERVSWITCH™ MULTI To adjust the ID window visually, starting from the Channel-List Menu: 1. Highlight the desired channel. 2. Press [F3]. 3.
CHAPTER 9: Using the On-Screen Display (UICD Consoles Only) Table 9-2. Administrator options available at the Channel-List Menu. Press This Key Sequence... ...To Do This [F1] Get context-sensitive help. [F2] Bring up the channel-setup menu, where you can configure the selected channel’s name, address, scanning, and ID-window options.
SERVSWITCH™ MULTI 9.3.2 USER-LIST MENU FUNCTIONS To perform any of these functions, first access the Channel-List Menu by pressing the [Ctrl] key on the shared keyboard twice within one second, then press [Alt] + [Tab] to reach the User-List Menu. Note that the white bar at the bottom of the menu lists all of the available menu options; use the [F11] key on the shared keyboard to scroll through them (see Table 9-3 on the next page). 9.3.2.
CHAPTER 9: Using the On-Screen Display (UICD Consoles Only) 9.3.2.E Setting Users’ Access Privileges At the User-List Menu, take these steps to configure access privileges for each user: 1. Highlight the user for whom you want to configure access. 2. Press [F3] to bring up the user-access options. 3. Highlight the first listed computer channel. 4.
SERVSWITCH™ MULTI 9.4 Administrator Controls (Administrator Only) System administrators can access the Administrator-Controls Menu (shown in Figure 9-4) by pressing the [Ctrl] key twice, then pressing [Alt] + [Tab] twice. (Regular users will see this as the User-Controls Menu—see Section 9.2.2.) In addition to the “Scanning,” “Menu Activation,” “Switch Alt. User Module,” and “Control Alt. User Module” options that are also available in the User-Controls Menu (again, see Section 9.2.
CHAPTER 9: Using the On-Screen Display (UICD Consoles Only) 9.4.3.B Command Key Sequence Highlight this option and use the space bar to cycle though the available hotkey sequences for bringing up the Command-Line-Entry Menu. Choose from: • [Num Lock] + keypad [–] (minus) • [Num Lock] + keypad [*] (asterisk) • [Num Lock] + keypad [+] (plus) • [Num Lock] + keypad [/] (slash) • [Ctrl] + [~] (tilde) 9.4.3.
SERVSWITCH™ MULTI 9.4.4 CONFIGURATION CONTROL (TRANSFER CONFIGURATION SETTINGS) Take these steps to send the configuration settings from the User-Interface Card with On-Screen Display that you’re working at to another UICD elsewhere in your ServSwitch Multi system, or to receive the configuration settings from another UICD (use the [Tab] or arrow keys to move through the fields): 1. At the Administrator-Controls Menu, highlight “Configuration Control” and press [Enter]. 2.
CHAPTER 10: Using Management and Serial Control Cards 10. Using Management and Serial Control Cards The ServSwitch Multi Management Card (KV1608C-R2) and Serial Control Card (KV1609C) add advanced serial-control features to the ServSwitch Multi. For an introduction to these Cards and for instructions on how to install them and their associated cables and equipment, see Chapter 5. 10.
SERVSWITCH™ MULTI 10.
CHAPTER 10: Using Management and Serial Control Cards 10.3 The Main On-Screen Menus The Management Card’s on-screen display is made up of three main menus: the Serial Channel-List Menu, the Administrator-Controls Menu, and the Open-Session Menu. To access the Serial Channel-List Menu, press [Alt] + [M]. Press [Alt] + [Tab] to cycle through the remaining menus. 10.3.1 THE CHANNEL-LIST MENU 10.3.1.A Functions This menu displays the name and ServSwitch Multi address of each server.
SERVSWITCH™ MULTI 10.3.1.B Searching the Channel List Channel searching will be based on the currently active sort order. If you are currently sorting by name, a search will be performed on the Name field. If Address is the current sort field, a search will be performed on the system addresses. To search, bring up the Serial Channel-List Menu and enable the sort order of your choice. Next enter the first letter or number you wish to sort on.
CHAPTER 10: Using Management and Serial Control Cards 10.3.3 THE OPEN-SESSION MENU 10.3.3.A What Is “Opening a Session”? When you select a device attached to an Serial Control Card, it is called “opening a session.” The selected channel’s video appears on your monitor and the channel name is displayed in the lower right-hand corner. If you open a second channel, that channel becomes the currently active channel, and the first channel becomes inactive (but remains open).
SERVSWITCH™ MULTI 10.3.3.C How to Make Your Session Persistent and Scrollable (Using History Mode) To make your session “persistent” (so that events are kept in memory even after they scroll off the screen) and “scrollable” (so that you can pull these retained off-screen events back onto the screen), press Alt-H after you open your session to start “history mode.
CHAPTER 10: Using Management and Serial Control Cards 10.4 Using the System Management Tools Once you have cycled to the Administrator Control Menu with Alt-Tab, choose the System Management Tools option. You can also use the keyboard shortcut Alt-T from any menu when the Management Card is selected. The menu shown below will appear on your monitor. A subsection explaining each supported option follows.
SERVSWITCH™ MULTI 10.4.1 DISPLAY CHASSIS CONFIGURATION Choosing option 1 from the main menu will bring up a screen like that shown in Figure 10-3, displaying the selected ServSwitch Multi’s current configuration information. You will be prompted for a chassis number (address) before the table is displayed. Enter a remote chassis’ address, or press Enter at the prompt to see information on the local chassis.
CHAPTER 10: Using Management and Serial Control Cards 10.4.2 DISPLAY FLASH ROM STATUS When you choose option 2 from the main menu, you will be prompted to enter a channel address. Enter a remote address or leave the field blank for the local channel (that is, for the Management Card itself). The firmware type and current firmware-revision level of the selected Card—which can be any type of ServSwitch Multi Card—will be displayed as shown below.
SERVSWITCH™ MULTI 10.4.3 DOWNLOAD LOCAL TO REMOTE FLASH ROM (CROSSLOAD FIRMWARE BETWEEN CARDS) If the main menu serial-port function is enabled (you can check this by selecting option 10), you can use option 3 to transfer firmware from the local Management Card to any other ServSwitch Multi Card in your system that you can transmit to.
CHAPTER 10: Using Management and Serial Control Cards 10.4.4 DOWNLOAD SERIAL PORT TO FLASH ROM (DOWNLOAD FIRMWARE TO A CARD) Option 4 allows you to transfer firmware upgrades from your computer to the Flash memory of any local Card through the Management Card’s serial port.
SERVSWITCH™ MULTI 10.4.5 SEARCH FOR CONNECTED CHASSIS Choose option 6 to search your ServSwitch Multi system for all connected chassis. You will be prompted for the range of chassis numbers you want to search. Enter the first and last chassis numbers for your search or press Enter to accept the default values of 1 and 25. After you have entered these values, the Card will search for chassis with addresses in that range, and list on screen the ones it finds.
CHAPTER 10: Using Management and Serial Control Cards 10.4.7 TRANSFER SECURITY LOG To connect the Management Card to an IBM PC/AT or PS/2 compatible computer, you will need a PC/AT style null-modem cable such as our product code EYN257H. Attach one end of this cable to the Card’s DB9 male serial port and the other end to the computer’s serial port. Once this connection is made, choose option 8 to transmit the contents of the Management Card’s security log from the Card to that PC.
SERVSWITCH™ MULTI 10.4.8 TRANSFER CHANNEL LIST You can use the Serial Channel-List Menu to edit the local Management Card’s channel list in any of several ways (see Section 10.3.1).
CHAPTER 10: Using Management and Serial Control Cards 10.5 Using the Security Monitor Once you have cycled to the Administrator Control Menu with Alt-Tab, choose the System Security Monitor option. You can also use the keyboard shortcut Alt-T from any menu when the Management Card is selected. A screen like the one shown in Figure 10-4 will appear on your monitor.
SERVSWITCH™ MULTI 10.5.1 THE ACTIVE USER LIST The Active User List shows which users are currently logged on and what channel they are switched to. Each user’s address and name are listed as well as their selected computer channel. You have the option of paging up to the previous page of users, paging down to the next page, returning to the top of the list, or dropping down to the end of the list.
CHAPTER 10: Using Management and Serial Control Cards 10.5.3 THE LOG WINDOW The Log Window tracks all logging and switching activity for every system user. The date, time, user name, channel, and activity are listed. You have the option of paging up to the previous page of history, paging down to the next page, returning to the top of the log, or dropping to the end of the log. An asterisk (“*”) in the ALERT field indicates that the command generated an entry in the Alert Message Window.
SERVSWITCH™ MULTI 11. Troubleshooting If you have difficulty or notice something wrong when you try to operate your ServSwitch Multi system, try to find an entry for the problem in Section 11.1 and take the steps recommended there. If you don’t see any entry that might apply to the trouble you’re having, or if none of the recommended actions solve the problem, call Black Box Technical Support as described in Section 11.2. If you need to ship your Switch, see Section 11.3. 11.1 Common Problems 11.1.
CHAPTER 11: Troubleshooting 9. If you’re trying to switch channels through the on-screen display system, make sure that the User-Interface Card to which your console is attached is in fact a UICD. If it is, verify that you can get the Command-LineEntry Window to appear (see Section 9.2.4). If you can, make sure that you don’t have menu activation turned OFF (see Section 9.2.3.B). 10. Make sure that the affected computer’s CPU-Interface Card is configured properly; see Sections 4.1 and 4.2. 11.1.
SERVSWITCH™ MULTI 11.1.6 VIDEO CAN BE SEEN BUT IS SUPERIMPOSED ON ANOTHER COMPUTER’S VIDEO 1. Make sure that no two ServSwitch Multis in your system are set to the same address. 2. Make sure that all of the Expansion Cards in the system are plugged in completely and that their connecting screws are tight. 11.1.7 VIDEO BLANKS OUT UNEXPECTEDLY 1. Check your administrator timeout (see Section 9.3.2.A) and/or keyboard/mouse-inactivity timeout (see Section 4.2.2) and make sure that both are set properly. 2.
CHAPTER 11: Troubleshooting 6. Check the affected computer’s Server Cable. Make sure that all its connections, especially the strand that runs to the computer’s keyboard port, are tight and secure. (If your Server Cable is a PC type, make sure that the PS/2 keyboard and mouse strands haven’t been connected backwards at either end; the PS/2 mouse strand is marked with a yellow band.) 7.
SERVSWITCH™ MULTI 11.1.13 A PAIR OF SPEAKERS/HEADPHONES DON’T WORK 1. Make sure that the selected computer is actually supposed to be outputting sound at this point. 2. Make sure that the speaker/headphone volume is turned up high enough to be audible. 3. Make sure that the speakers or headphones are completely and securely plugged into the User Cable, and that the User Cable is completely and securely plugged into the ServSwitch Multi. 4.
CHAPTER 11: Troubleshooting 11.2 Calling Black Box If you determine that your ServSwitch Multi is malfunctioning, do not attempt to alter or repair the unit. It contains no user-serviceable parts. Contact Black Box Technical Support at 724-746-5500. Before you do, make a record of the history of the problem.
SERVSWITCH™ MULTI Appendix A: Configuration Charts The information sheet on the next page and the charts on the six pages that follow are designed to help you keep track of the configuration of your ServSwitch Multi system. First make one copy of page 139. Then, for each ServSwitch Multi Base Unit, MX, EXP, or SB in your system, make a copy of all of the applicable pages from 140 to 143. Also make a copy of pages 144 and 145 for each ServSwitch Multi Hub in your system.
APPENDIX A: Configuration Charts ServSwitch Multi System Configuration Company Name: ______________________________________________________________ Site/Department: ______________________________________________________________ Name of/Position of/Contact Info for Person Who Maintains ServSwitch Multi System: ____________________________________________________________________________ Orders for ServSwitch Multi Equipment 1.
SERVSWITCH™ MULTI Jumper Settings O 1 N O 1 N O 1 N O 1 N O 1 N O 1 N O 1 N O 1 N O 1 N O 1 N O 1 N 2 2 2 2 2 2 2 2 2 2 2 2 3 3 3 3 3 3 3 3 3 3 3 3 4 4 4 4 4 4 4 4 4 4 4 4 5 5 5 5 5 5 5 5 5 5 5 5 6 6 6 6 6 6 6 6 6 6 6 6 7 7 7 7 7 7 7 7 7 7 7 7 8 8 8 8 8 8 8 8 8 8 8 8 DIP-Switch Settings Computer Platform Computer Mfg./Model Clock RAM Speed Qty.
Cable Prod. Code Console Platform Monitor Mfg./Model Keyboard Mfg./Model *Base Units: Use “M” as option slot’s channel letter, “N” as local console’s; MXs: use “E” for local console. †If you look at the Card’s HD62 connector from the rear, the Card’s label is to the right of the connector. Switch Chanl. Card-Label Address Letter* Info† Mouse Mfg./Model Serial Device Mfg./Model Spkrs./Headphones Microphone Mfg./Model Mfg.
SERVSWITCH™ MULTI Chart A-3: Configurations of channels with Expansion Transmit Cards installed. Switch Address Chanl.
APPENDIX A: Configuration Charts Chart A-4: Configurations of channels with Expansion Receive Cards installed. Switch Address Chanl. Card-Label Letter Info* Jumper Settings JP11 1 JP31 1 JP2 DIP-Switch Settings Port 1 (Lower) Attached To† Port 2 (Upper) Attached To† JP51 1 JP4 O 1 N 2 3 4 5 6 7 8 *If you look at the Card’s HD26 or RJ-45 connector(s) from the rear, the Card’s label is to the right of the connector(s).
SERVSWITCH™ MULTI Chart A-5: Configuration of a Transmit Module in a ServSwitch Multi Hub. Switch Slot Address: Letter: Port No.
APPENDIX A: Configuration Charts Chart A-6: Configuration of a Receive Module in a ServSwitch Multi Hub. Switch Slot Address: Letter: Port No. DIP-Switch Settings* O 1 N To† Port No.
SERVSWITCH™ MULTI Appendix B: Problem Report If you have trouble with your ServSwitch Multi system, first try to find an entry for the problem in Section 11.1 and take the steps recommended there. If you don’t see any entry that might apply to the trouble you’re having, or if none of the recommended actions solve the problem, please completely fill out a copy of this Problem Report form before calling Black Box Technical Support.
APPENDIX C: DIP-Switch Settings and Their Numeric Equivalents Appendix C: DIP-Switch Settings and Their Numeric Equivalents Table C-1 on the next page is useful for two purposes: 1. If you need to override the physical setting of the DIP switch on the currently selected computer channel’s CPU-Interface Card (see Section 4.2), you can issue the “SW=n[Enter]” command (see Section 8.
SERVSWITCH™ MULTI Table C-1. DIP-switch settings on the CPU-Interface Card and their numeric equivalents. Dec. Binary No. No.
APPENDIX D: Cables Appendix D: Cables We offer a large number of cables for use with the ServSwitch Multi. This appendix lists those we currently have available and their connectors. NOTE Cable product codes, availability, and construction are subject to change without notice. D.1 CPU (Server) Cables All CPU Cables have an HD44 male connector on the end that plugs into the ServSwitch Multi.
SERVSWITCH™ MULTI Description Cable Prod. Lengths Codes Sun with Older Sun Video: Standard.......................KV2320 KV2325 KV2330 8 ft. (2.4 m) 20 ft. (6.1 m) 30 ft. (9.1 m) Audio ............................KV2340 KV2360 KV2380 8 ft. (2.4 m) 20 ft. (6.1 m) 30 ft. (9.1 m) Sun with VGA Video: Standard.......................KV2420 KV2425 KV2430 8 ft. (2.4 m) 20 ft. (6.1 m) 30 ft. (9.1 m) Audio ............................KV2440 KV2460 KV2480 8 ft. (2.4 m) 20 ft. (6.1 m) 30 ft. (9.
APPENDIX D: Cables D.3 Adapters In addition to the standard cabling, we offer a set of adapters that you can use to connect legacy equipment to the ServSwitch Multi system: • To attach a legacy monitor with a 13W3 video connector, plug an HD15 male to 13W3 video adapter cable into the user cable’s monitor strand: Use the 1-ft. (0.3-m) KV16SUN (13W3 female) for a Sun monitor, the 5-ft. (1.5-m) KV16SGI-1 (13W3 male) for an SGI monitor, or the 1-ft. (0.3-m) KV16RS6-1 (13W3 female) for an RS/6000 monitor.
SERVSWITCH™ MULTI Appendix E: Making Nonstandard Serial Connections The dedicated serial-device/serial-port connectors on the ServSwitch Multi’s User Cables and Server Cables support the EIA/TIA RS-232 interface, pinned out on DB9 according to TIA-574 (IBM PC/AT and PS/2 compatible).
APPENDIX F: Rackmounting the Base Unit or EXP Appendix F: Rackmounting the Base Unit or EXP Use a ServSwitch Multi Rackmount Kit to mount a ServSwitch Multi Base Unit or EXP in a 19" rack: product code RMK19L for the Base Unit, RMK19LE for the EXP. (The ServSwitch Multi MX is not designed to be rackmounted; the ServSwitch Multi SB and Hub can be rackmounted right out of the box, without requiring extra hardware.) Each of these Kits consists of a rackmounting faceplate, two handles, and four screws.
SERVSWITCH™ MULTI Figure F-1. Removing the Switch’s shell and attaching the new faceplate (Base Unit and RMK19L shown).
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