User guide

CHAPTER 6: TECHNICAL SUPPORT

6. Technical Support

Our Technical Support staff is ready to assist you with any installation or operating issues

you encounter with your Black Box product. If an issue should develop, follow the steps

below for the fastest possible service.

To resolve an issue:

1. Check the pertinent section of this manual to see if the issue can be resolved by

following the procedures outlined.

2. Check our web site at www.blackbox.com/support to search the knowledge base or

use the on-line service request.

3. Call the Black Box Technical Support location nearest you.

Please have the product serial number available when contacting Black Box Technical

Support.