User guide

CHAPTER 5: TROUBLESHOOTING
75
No response from USB mass media device attached to the
receiver
• Ensure that the mass media device is connected directly to one of the USB connectors
on the receiver. If the mass media device is connected to the receiver via a USB hub,
it will not be possible to access it.
• Ensure that both of the USB connectors from the DTX5000-T transmitter are
securely connected to the correct ports on the remote computer.
• Verify that the mass media device is functioning correctly by attaching it to the USB
port on another computer. If the mass media device is not functioning correctly,
replace it.
Slow file transfer rate from or to the USB mass media device
• Check if at least one of the DTX5000-T transmitter USB cables is connected to a
high speed USB port on the remote computer. The transmitter will operate with Low
Speed and Full Speed USB, but the file transfer rate will be slower.
Connection to remote computer is lost
• Verify that the network cable is securely connected to the RJ-45 connector at the rear
of the receiver.
• Verify that the receiver is linked to the network and that it is receiving data. See “LED
Identification” on page 35.
• Verify that the remote computer is powered.
• Ensure that both of the USB connectors from the DTX5000-T transmitter are
securely connected to the correct connectors on the remote computer.
• Verify that the DTX5000-T transmitter is drawing sufficient power from the USB
connections on the remote computer and that it has booted correctly:
• If the green LED on the transmitter is on, the transmitter is drawing sufficient
power.
• If the transmitter cannot draw sufficient power from the remote computer, obtain
an external power supply unit for the transmitter from Black Box.
• The transmitter has an internal fan. Verify that the fan is functioning.
• Ping the transmitter from another PC on the network to ensure it is connected.
• Reset the transmitter. See “Resetting the Black Box ServSwitch Digital Workstation
Extender” on page 61.
• Reset the receiver. See “Resetting the Black Box ServSwitch Digital Workstation
Extender” on page 61.
Verify that the Ethernet network is fully operational.
Transmitter disconnected from DHCP server (Extender Mode)
• Attempt to re-connected to DHCP server (new IP address should be visible).
• Return to the Network Configuration Menu on the receiver.
• Select option for Transmitter IP Address.
• Enter new IP address as specified on the DHCP server.