User guide

SERVSWITCH DTX5000/5002 USER GUIDE
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• If the transmitter has been power cycled (by unplugging the USB cables), ensure that
all other cables are disconnected before reconnecting the transmitter. Ensure that you
connect the USB cables first.
No mouse or keyboard operation from peripherals attached
to
receiver
• Ensure that the mouse and keyboard cables are connected to the correct PS/2 or USB
ports on the receiver. Match the connector color codes (green for mouse and purple
for keyboard).
• Ensure that both of the USB connectors from the DTX5000-T transmitter are
securely connected to the correct connectors on the remote computer.
• If the remote computer can provide only one USB port for the DTX5000-T
transmitter:
• Use an external power supply for the transmitter
• Ensure that the transmitter USB cable labeled “2” is attached to the available
USB port of the remote computer
• Ensure that the correct keyboard layout is configured on the remote computer for the
keyboard you are using.
• Retest the mouse and keyboard by connecting them directly to the remote computer
and rebooting. If one does not function correctly, replace it.
No audio from speakers attached to receiver
• Ensure that the audio cable is securely plugged into the line-out port of the remote
computer (should be color-coded green).
• Ensure that the speaker cable is securely plugged into the line-out port of the receiver.
• Verify that the audio sample rate has not been set to “off” for either the transmitter or
the receiver. See “Audio Performance Settings” on page 68.
• Ensure that the same audio sample rate has been set for both the transmitter and the
receiver. See “Audio Performance Settings” on page 68.
• Verify that the speakers are powered.
• Retest the speakers by connecting them directly to the remote computer. If they do
not function correctly, replace them.
Poor sound quality from speakers attached to receiver
1. Ensure that the same audio sample rate has been set for both the transmitter and the
receiver.
See “Audio Performance Settings” on page 68.
Poor video quality on monitor attached to receiver
• Reset video by pressing <F11>.
• Ensure that the video cable from the monitor is securely plugged in to the correct
connector on the receiver.
• Check the video quality using a different monitor.