User guide

SERVSWITCH DTX5000/5002 USER GUIDE
56
1. Activate the serial menu as described in “Accessing the serial menu” on page 42.
2. Choose option 2 to access the transmitter menu.
3. You will be prompted to enter your current password.
4. Type ?????? (six question marks) and press Enter. The serial menu will generate a
code and display it to you. The code is a 16 character hex sequence. The serial menu
will also prompt you to enter a Key.
5. Contact Black Box Technical Support to obtain the Key. The Technical Support
Specialist will ask you for the 16 character hex code. Read out the code exactly as it
appears on the serial menu. The Technical Support Specialist will now give you
another 16 character hex sequence.
6. In the serial menu at the Key prompt, type the 16 character hex sequence provided to
you by Black Box Technical Support. Press Enter.
7. The default password is now active.
For details on how to change your password see “Authentication for the transmitter” on
page 54.
4.8 Flash Upgrading your Black Box ServSwitch
Extender
You can Flash upgrade your receiver and transmitter. You can Flash upgrade your Black
Box ServSwitch Extenders using either XMODEM or HTTP. The receiver and transmitter
are upgraded separately using individual upgrade files. The upgrade files are supplied by
Black Box. For optimum system performance keep your firmware versions current.
NOTE:
Do not use software (XON/XOFF) flow control when using XMODEM.
NOTE:
It is recommended that you flash upgrade the transmitter before you flash upgrade the receiver.
NOTE:
Transmitters and receivers should have the same version for guaranteed operation.
To Flash upgrade your transmitter using XMODEM:
1. Download the transmitter upgrade file from Black Box.
2. Activate the serial menu as described in “Accessing the serial menu” on page 42.
3. Choose option 2 to access the transmitter menu. If the password option is enabled,
you will be prompted for a password. See
Authentication” on page 52.
4. Type the password and press Enter. The Transmitter Main Menu will appear.