January 2008 Doc. No. 590-611-501F Customer Support Information: For FREE Technical Support 24 hours a day, 7 days a week, call 724-746-5500 or fax 724-746-0746 Mailing address: Black Box Corporation, 1000 Park Dr., Lawrence, PA 15055-1018 World-Wide Web: www.blackbox.com • Email: info@blackbox.com © Copyright 2007. Black Box Corporation. All rights reserved.
SERVSWITCHTM FAMILY Welcome to the ServSwitch™ Family! Thank you for purchasing a BLACK BOX® ServSwitch DTX system! We appreciate your business, and we think you’ll appreciate the many ways that your new DTX System will save you money, time and effort. The BLACK BOX® DTX system allows desktop users to access a full computer experience from anywhere on the corporate TCP/IP network, while maintaining the computers securely housed in a corporate data center.
SERVSWITCH DTX5000/5002 USER GUIDE FEDERAL COMMUNICATIONS COMMISSION AND INDUSTRY CANADA RADIO-FREQUENCY INTERFERENCE STATEMENTS This equipment generates, uses, and can radiate radio-frequency energy and if not installed and used properly, that is, in strict accordance with the manufacturer’s instructions, may cause interference to radio communication.
USA Notification Warning: Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
SERVSWITCH DTX5000/5002 USER GUIDE This equipment has also been found to comply with European standards EN50082 and EN60950. Other Agency Approvals USA (UL, FCC) Canada (cUL, ICES-003) European Union (CE) TRADEMARKS USED IN THIS MANUAL BLACK BOX® and the logo are registered trademarks, and ServSwitch is a trademark of BLACK BOX Corporation. Mac and Macintosh are registered trademarks of Apple Computer, Inc. PS/2 is a registered trademark of International Business Machines Corporation.
SERVSWITCH DTX5000/5002 USER GUIDE ServSwitch DTX5000/5002 User Guide I
SERVSWITCH DTX5000/5002 USER GUIDE Instructions This symbol is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the appliance. Dangerous Voltage This symbol is intended to alert the user to the presence of uninsulated dangerous voltage within the product’s enclosure that may be of sufficient magnitude to constitute a risk of electric shock to persons.
SERVSWITCH DTX5000/5002 USER GUIDE 1. Specifications...................................................................................................1 1.1 Factory Default Settings ..............................................................................................11 2. Product Overview...........................................................................................15 2.1 Introduction........................................................................................................
SERVSWITCH DTX5000/5002 USER GUIDE IV
CHAPTER 1: SPECIFICATIONS 1. Specifications During the course of this product’s lifetime, modifications might be made to its hardware or firmware that could cause these specifications to change without notice.
SERVSWITCH DTX5000/5002 USER GUIDE DTX5000-R Product Specifications (Continued) Environmental Heat Dissipation 22 W/H Power Consumption 20 W (including power supplied to USB ports) AC-input power 100-240 V AC AC-input current rating 1A AC-frequency 50/60 Hz Operating Temperature 0° to 35° Celsius (32° to 95° Farenheit) Storage Temperature -20° to 60° Celsius (-4° to 140° Farenheit) Transit Temperature -30° to 60° Celsius (-22° to 140° Farenheit) Operating Humidity 10 to 90% noncondensing S
CHAPTER 1: SPECIFICATIONS DTX5000-R Product Specifications (Continued) Video Resolution 640 x 350 @ 85 Hz 640 x 480 @ 60 Hz 640 x 480 @ 72 Hz 640 x 480 @ 75 Hz 640 x 480 @ 85 Hz 720 x 400 @ 70 Hz 720 x 400 @ 85 Hz 800 x 600 @ 60 Hz 800 x 600 @ 72 Hz 800 x 600 @ 75 Hz 800 x 600 @ 85 Hz 1024 x 768 @ 60 Hz 1024 x 768 @ 70 Hz 1024 x 768 @ 75 Hz 1024 x 768 @ 85 Hz 1152 x 864 @ 75 Hz 1280 x 960 @ 60 Hz 1280 x 1024 @ 60 Hz The following widescreen resolutions are also supported: 1360 x 768 @ 60 Hz 1280 x 720 @ 50
SERVSWITCH DTX5000/5002 USER GUIDE DTX5000-T Product Specifications Network Ethernet Standard Ethernet II Extension Ports Number 1 Connectors RJ-45 Computer Ports Number USB: 2; DVI-I video: 1; audio microphone: 1; audio line out: 1 Type USB Type A, DVI-I video Connectors USB, male; DVI-I, male; 3.5 mm stereo audio jacks, line out and mic; 2.5 mm DC power jack. Encryption Type Authenticated SSL Dimensions HxWxD 68 x 21 x 153 mm (2.68 x 0.83 x 6.02 in) Weight 0.3 Kg (0.
CHAPTER 1: SPECIFICATIONS DTX5000-T Product Specifications (Continued) Supported Hardware Video Resolution 640 x 350 @ 85 Hz 640 x 480 @ 60 Hz 640 x 480 @ 72 Hz 640 x 480 @ 75 Hz 640 x 480 @ 85 Hz 720 x 400 @ 70 Hz 720 x 400 @ 85 Hz 800 x 600 @ 60 Hz 800 x 600 @ 72 Hz 800 x 600 @ 75 Hz 800 x 600 @ 85 Hz 1024 x 768 @ 60 Hz 1024 x 768 @ 70 Hz 1024 x 768 @ 75 Hz 1024 x 768 @ 85 Hz 1152 x 864 @ 75 Hz 1280 x 960 @ 60 Hz 1280 x 1024 @ 60 Hz The following widescreen resolutions are also supported: 1360 x 768 @ 60
SERVSWITCH DTX5000/5002 USER GUIDE DTX5000-T Product Specifications (Continued) EDID table settings Normal aspect or wide screen resolutions Safety and EMC Approvals and Markings UL, FCC, cUL, VCCI, C-Tick DTX5002-R Product Specifications Network Ethernet Standard Ethernet II IP Port Usage Port 16384 - Video Port 16388 - Video Port 16385 - Audio Port 16386 - Keyboard\Mouse Port 16387 - vMedia Ports 4463, 4464, 4465 - Control Extension Ports Number 1 Connectors RJ-45 User Ports Number USB: 4; DV
CHAPTER 1: SPECIFICATIONS DTX5002-R Product Specifications (Continued) Environmental Heat Dissipation 22 W/H Power Consumption 20 W (including power supplied to USB ports) AC-input power 100-240 V AC AC-input current rating 1A AC-frequency 50/60 Hz Operating Temperature 0° to 35° Celsius (32° to 95° Farenheit) Storage Temperature -20° to 60° Celsius (-4° to 140° Farenheit) Transit Temperature -30° to 60° Celsius (-22° to 140° Farenheit) Operating Humidity 10 to 90% noncondensing Storage Hu
SERVSWITCH DTX5000/5002 USER GUIDE DTX5002-R Product Specifications (Continued) Video Resolution 640 x 350 @ 85 Hz 640 x 480 @ 60 Hz 640 x 480 @ 72 Hz 640 x 480 @ 75 Hz 640 x 480 @ 85 Hz 720 x 400 @ 70 Hz 720 x 400 @ 85 Hz 720 x 480 @ 60 Hz 800 x 600 @ 60 Hz 800 x 600 @ 72 Hz 800 x 600 @ 75 Hz 800 x 600 @ 85 Hz 1024 x 768 @ 60 Hz 1024 x 768 @ 70 Hz 1024 x 768 @ 75 Hz 1024 x 768 @ 85 Hz 1152 x 864 @ 75 Hz 1280 x 960 @ 60 Hz 1280 x 1024 @ 60 Hz 1600 x 1200 @ 60 Hz The following widescreen resolutions are als
CHAPTER 1: SPECIFICATIONS DTX5002-T Product Specifications Network Ethernet Standard Ethernet II Extension Ports Number 1 Connectors RJ-45 Console Ports Number USB: 1; DVI-I video: 2; audio line out: 1 Type USB Type A, DVI-D video Connectors USB, male; DVI-I, male; 3.5 mm stereo audio jack, 2.5 mm DC power jack. Encryption Type Authenticated SSL Dimensions HxWxD 28 x 127 x 200 mm (1.10 x 5.00 x 7.87 in) Weight 0.75 Kg (1.
SERVSWITCH DTX5000/5002 USER GUIDE DTX5002-T Product Specifications (Continued) Supported Hardware Video Resolution 640 x 350 @ 85 Hz 640 x 480 @ 60 Hz 640 x 480 @ 72 Hz 640 x 480 @ 75 Hz 640 x 480 @ 85 Hz 720 x 400 @ 70 Hz 720 x 400 @ 85 Hz 720 x 480 @ 60 Hz 800 x 600 @ 60 Hz 800 x 600 @ 72 Hz 800 x 600 @ 75 Hz 800 x 600 @ 85 Hz 1024 x 768 @ 60 Hz 1024 x 768 @ 70 Hz 1024 x 768 @ 75 Hz 1024 x 768 @ 85 Hz 1152 x 864 @ 75 Hz 1280 x 960 @ 60 Hz 1280 x 1024 @ 60 Hz 1600 x 1200 @ 60 Hz The following widescreen
CHAPTER 1: SPECIFICATIONS 1.1 Factory Default Settings Black Box ServSwitch DTX5000 Extender DTX Receiver Name RX_ IP Address 192.168.13.1 Default Gateway 0.0.0.0 Netmask 255.255.255.
SERVSWITCH DTX5000/5002 USER GUIDE Bandwidth Management Unlimited Static/DHCP Network Configuration Static Black Box ServSwitch DTX5002 Extender DTX Receiver Name RX_ IP Address 192.168.13.1 Default Gateway 0.0.0.0 Netmask 255.255.255.
CHAPTER 1: SPECIFICATIONS Black Box ServSwitch DTX5002 Extender Password ‘password’ Video DVI Video Performance 5 Bandwidth Management Unlimited Static/DHCP Network Configuration Static 13
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CHAPTER 2: PRODUCT OVERVIEW 2. Product Overview 2.1 Introduction The Black Box ServSwitch Extender provide users with a full computer desktop experience from anywhere on the corporate TCP/IP network, while maintaining the computers securely housed in a corporate data center. This desktop experience includes access for the desktop user to keyboard, mouse, video, audio and USB mass storage devices. The Black Box ServSwitch DTX5000 can operate in two modes - Extender Mode and Desktop Mode.
SERVSWITCH DTX5000/5002 USER GUIDE 2.2 Features and Benefits The Black Box ServSwitch Extender consists of: • The transmitter that connects externally to the remote computer • The receiver that is located at the user’s desk Figure 2-1.
CHAPTER 2: PRODUCT OVERVIEW Figure 2-2. Black Box ServSwitch Extender System - Desktop Mode Transmitter The DTX Transmitter connects externally to the video, audio and USB port(s) of the remote computer. The Black Box DTX5000-T transmitter is attached directly to the remote computer and draws its power directly from two USB ports on the remote computer. NOTE: If the remote computer cannot supply the required power or if two USB connections are not available, an external power supply (part no.
SERVSWITCH DTX5000/5002 USER GUIDE on the network. A user can have a fixed (configurable) association with a specific target device or have access to a number of target devices. The user may choose which target device to connect to by selecting from the On-Screen Display (OSD). NOTE: In Desktop Mode the administrator uses the Management Appliance to configure the target transmitter.
CHAPTER 2: PRODUCT OVERVIEW Flexible installation The Black Box ServSwitch Extender provides you with the following flexible installation options: • The receiver can be desk mounted or mounted on the back of a monitor • Installation requires no new drivers or software • Standard UTP cabling makes installation simple and keeps costs low Security The Black Box ServSwitch Extender supports Secure Sockets Layer (SSL) over a TCP/IP connection.
SERVSWITCH DTX5000/5002 USER GUIDE USB support The Black Box ServSwitch Extender is compatible with the USB 2.0 standard. The receiver provides four USB 2.0 compliant ports that can be used to access USB keyboards and mice. Hot-plugging of USB devices is supported. NOTE: A hub cannot be used to expand the number of USB ports available.
CHAPTER 2: PRODUCT OVERVIEW Video Video of 24-bit color depth up to a resolution of 1280 x 1024 at 60 Hz is supported by the Black Box ServSwitch Extender. Both CRT and flat-panel LCD monitors are supported, and can be connected to the Black Box ServSwitch Extender via a DVI-I video connector. For the Black Box Extender VGA monitors can be attached to the system by using a DVI to VGA adaptor. The system supports DDC version 2B.
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CHAPTER 3: INSTALLATION 3. Installation 3.1 Getting started with the Black Box ServSwitch Extender Before installing your Black Box ServSwitch Extender, refer to the list below to ensure that you have all the items necessary for installation. NOTE: For installation of the Management Appliance, see Black Box ServSwitch DTX™ Control User Guide.
SERVSWITCH DTX5000/5002 USER GUIDE CAUTION: To reduce the risk of electric shock or damage to your equipment,power up the remote computer and the receiver in the order described in the following procedures. You can install the Black Box ServSwitch Extender in one of two ways: 1. Point-to-point 2. Networked Point-to-point installation The following instructions will enable you to install your Black Box ServSwitch Extender in a point-to-point configuration.
CHAPTER 3: INSTALLATION 3. Connect the video connector on the transmitter to the appropriately labeled port on the back of the computer. NOTE: A VGA-only computer can be connected to the transmitter using a VGA to DVI-I adaptor. You must configure the transmitter video settings for VGA through the serial menu. For more information see “Configuring Video Input Settings” on page 63. 4. Connect the transmitter’s audio and microphone connectors to the appropriately labeled ports on the back of the computer.
SERVSWITCH DTX5000/5002 USER GUIDE 3. Power up the receiver. A connection will be automatically established with the remote computer. NOTE: VGA monitors can be connected to the receiver by using a DVI-I to VGA adaptor. Microphone Receiver Speakers External Power Supply Serial PS/2 Local Peripherals attached via USB Remote PC Transmitter Figure 3-3. Receiver and transmitter Installation Connecting Power The receiver features an external power supply.
CHAPTER 3: INSTALLATION Networked Installation The following instructions will enable you to install your Black Box ServSwitch Extender in a networked configuration. In this installation, multiple transmitters and receivers are attached via the same Ethernet network. In this case, it is important for each unit to be configured with a unique IP address. NOTE: In Desktop and Extender Modes the receiver and transmitter can obtain their IP address data from a DHCP server.
SERVSWITCH DTX5000/5002 USER GUIDE Default network settings Component IP Address Type Default Gateway Subnet Mask Receiver 192.168.13.1 static 0.0.0.0 255.255.255.0 Transmitter 192.168.13.2 static 0.0.0.0 255.255.255.0 To install the Black Box ServSwitch Extender on a network: 1. Connect the transmitter to the remote computer as described previously in “Point-topoint installation” on page 24. Connect one end of the UTP cable to the transmitter’s RJ-45 connector.
CHAPTER 3: INSTALLATION 3.4 Getting started with the Black Box DTX5002 Extender Before installing your Black Box DTX5002 Extender, refer to the list below to ensure that you have all the items necessary for installation.
SERVSWITCH DTX5000/5002 USER GUIDE Point-to-point installation The following instructions will enable you to install your Black Box ServSwitch DTX5002 Extender in a point-to-point configuration. In a point-to-point configuration no administrator setup of the transmitter or the receiver is required. This enables you to install the system quickly, directly out-of-the-box. However, if you choose the point-to-point configuration you can install only one transmitter and receiver pair on a subnet.
CHAPTER 3: INSTALLATION 7. Route the other end of the UTP cable to the location you have chosen for the receiver. If necessary you can extend the UTP cable via junctions or a hub - subject to normal Ethernet cabling practices. USB Video Line out Figure 3-6. Transmitter To connect the receiver: 1. 2. Connect your keyboard, monitor, mouse and other peripherals cables to the appropriately labeled ports on the back of the receiver. Connect the UTP cable to the RJ-45 port on the back of the receiver.
SERVSWITCH DTX5000/5002 USER GUIDE Connecting Power Both the receiver and transmitter feature an external power supply. A DC power jack is located on the rear of the receiver and on the rear of the transmitter. NOTE: Use only the power supply provided by Black Box. To connect power to the receiver/transmitter: 1. 2. 3. Plug the external power supply’s 2.5mm connector into the DC power jack on the rear of the receiver/transmitter. Connect the detachable IEC power cord to the power supply.
CHAPTER 3: INSTALLATION NOTE: The DHCP server must be configured to assign IP addresses to the unit that do not expire. NOTE: Do not change the mode to DHCP unless the equipment is connected to a DHCP server. See The Serial Menu on page 41 Default network settings Component IP Address Type Default Gateway Subnet Mask Receiver 192.168.13.1 static 0.0.0.0 255.255.255.0 Transmitter 192.168.13.2 static 0.0.0.0 255.255.255.0 To install the Black Box ServSwitch DTX5002 Extender on a network: 1.
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CHAPTER 4: OPERATIONS 4. Operations 4.1 Overview Operating a computer through the Black Box ServSwitch Extender is no different than working directly connected to your computer. All peripherals operate as if directly connected, even though the computer is located at a distance. When you power up the receiver, a connection is automatically established with the computer.
SERVSWITCH DTX5000/5002 USER GUIDE RJ-45 Connector LEDs LED LED 1 Indication Meaning Green static Linked at 1 Gbps Green flashing Linked at 100 Mbps Green off No Link Yellow static Linked but no activity Yellow flashing Transmit/receive activity LED 2 4.2 Accessing the System When the receiver is powered up, it will automatically initiate a connection with the remote computer. To access the remote computer: 1. 2. 3. Power up the receiver.
CHAPTER 4: OPERATIONS To display system information in Desktop Mode: 1. Press Print Screen. If the user has access to only a specified target device, the User dialog box will appear. The User dialog box displays user information on the screen. Figure 4-1. User dialog box (Desktop Mode) If the user has access to a list of target devices, then the Target dialog box will appear. The Target dialog box displays a list of target devices to which the user has access. Figure 4-2. Target dialog box 2.
SERVSWITCH DTX5000/5002 USER GUIDE 3. Click the Rcvr radio button to view the system information for your receiver. Figure 4-3. Receiver connected to transmitter 4. Click the Trans radio button to view the system information for your transmitter. If there is no transmitter connected, the Trans radio button option will display as No Target. To initiate a connection with a remote computer in Desktop Mode 1. 2. Press the Hotkey sequence. If it is in desktop mode the login screen appears.
CHAPTER 4: OPERATIONS 4. Click the OK button. If the user has access to one target device the login progress message will then appear and a connection will be established.. Login Login Name Password Keyboard Country US English OK Cancel Figure 4-4. Login screen 5. 6. If the user has access to more than one target device, then the list of target devices is presented to the user via the On-Screen Display.
SERVSWITCH DTX5000/5002 USER GUIDE Access through Auto-Login Mode Using the Management Appliance, an administrator can enable Auto-Login Mode. For details see Black Box ServSwitch DTX™ Control User Guide). Once this step is complete, the receiver is reset by the Management Appliance and it attempts to connect to the specified transmitter. A login progress message will be seen at this point. Figure 4-6. Progress message The message text will comprise the relevant progress information.
CHAPTER 4: OPERATIONS To display system information in Extender Mode: Press Print Screen. The Info dialog box will appear. By default, the Info dialog box displays user information for your receiver. Info Info User Trans Rcvr Appliance Info Name: RX_00E0860502A7 Appliance Name Release Version: 1.1.1.0 Mgmt App IP: 192.168.0.12 MAC Address:00:E0:86:05:02:A7 IP Address: 192.168.0.1 Figure 4-7. Receiver connected to transmitter 1. Click the Rcvr radio button to view system information for your receiver.
SERVSWITCH DTX5000/5002 USER GUIDE Accessing the serial menu You can access the serial menu via the serial port on the back of the receiver. All terminal commands are executed through a terminal or PC running HyperTerminal® emulation software or equivalent. By default, two passwords are required to access the Black Box ServSwitch Extenders via the receiver. One password controls access to the receiver, the other password controls access to the transmitter. In both cases, the default password is “password”.
CHAPTER 4: OPERATIONS 6. Press Enter to display the serial menu. The Appliance Selection Menu will be displayed. Figure 4-9. Appliance Selection Menu 7. 8. Select receiver or transmitter. You will be prompted to enter a password. Type the password and press Enter. NOTE: If there is no transmitter connected to the receiver, an error message will display and you will be returned to the Appliance Selection Menu. Navigating the serial menu The serial menu is driven by a series of simple nested sub-menus.
SERVSWITCH DTX5000/5002 USER GUIDE To configure network settings for the transmitter: 1. 2. 3. Activate the serial menu as described in “Accessing the serial menu” on page 42. Choose option 2 to access the transmitter menu. If the password option is enabled, you will be prompted for a password. See “Authentication” on page 52. Type the password and press Enter. The Transmitter Main Menu will appear. Figure 4-10.
CHAPTER 4: OPERATIONS 5. Choose Transmitter Network Config. The Transmitter Network Configuration Menu will appear. Figure 4-12. Transmitter Network Configuration Menu NOTE: For option 5, the administrator can configure the Transmitter IP Address as DHCP or Static. Static is the default configuration. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. Choose Transmitter IP Address. Type a valid IP address. Press Enter to return to the Transmitter Network Configuration Menu. Choose Transmitter Netmask.
SERVSWITCH DTX5000/5002 USER GUIDE Figure 4-13. Receiver Main Menu NOTE: The Network Configuration Menu is different for the Extender and Desktop modes. To access the Network Configuration Menu in Extender Mode: 18. Choose Network Configuration. The Network Configuration Menu (Extender Mode) will appear. Figure 4-14.
CHAPTER 4: OPERATIONS 19. Choose Transmitter IP Config. The Transmitter IP Config menu will appear. The old transmitter IP address is displayed beside menu option 1. Figure 4-15. Transmitter Configuration Menu on the receiver 20. Choose Transmitter IP Address. Type the new IP address for the transmitter. Press Enter to return to the Transmitter IP Configuration Menu. 21. Type 0 (zero) and press Enter to return to the Network Configuration Menu. 22.
SERVSWITCH DTX5000/5002 USER GUIDE 28. Now activate the serial menu as described in “Accessing the serial menu” on page 42. 29. Choose option 1 to access the receiver menu. If the password option is enabled, you will be prompted for a password. See “Authentication” on page 52. 30. Type the password and press Enter. The Receiver Main Menu (Desktop Mode) will appear. 31. Chose Network Configuration. The Network Configuration Menu (Desktop Mode) will appear. Figure 4-17.
CHAPTER 4: OPERATIONS Type a valid IP address. Press Enter to return to the receiver Network Configuration Menu. 5. Choose Receiver Netmask. 6. Type a valid Receiver Netmask. Press Enter to return to the receiver Network Configuration Menu. 7. Choose Receiver Default Gateway. 8. Type a valid receiver Default Gateway. Press Enter to return to the receiver Network Configuration Menu. 9. Choose Static/DHCP Network Configuration option to toggle between Static and DHCP mode. 10.
SERVSWITCH DTX5000/5002 USER GUIDE Select Desktop Mode and press Enter. You are now in Desktop Mode. Now activate the serial menu as described in “Accessing the serial menu” on page 42. Choose option 1 to access the receiver menu. If the password option is enabled, you will be prompted for a password. See “Authentication” on page 52. 8. Type the password and press Enter. The Receiver Main Menu (Desktop Mode) will appear. 9. Chose Network Configuration.
CHAPTER 4: OPERATIONS 3. Type the password and press Enter. The Receiver Main Menu will appear. Figure 4-21. Receiver Main Menu 4. Choose Network Configuration. The Network Configuration Menu will appear. Figure 4-22.
SERVSWITCH DTX5000/5002 USER GUIDE 5. Choose Transmitter IP Config. The Transmitter IP Config menu will appear. The old transmitter IP address is displayed beside menu option 1. Figure 4-23. Transmitter IP Configuration Menu on the receiver NOTE: This screen is available only in Extender Mode. 6. 7. 8. 9. Choose Detect Transmitter Address. The following message will be displayed, “Directly connect the transmitter and receiver, then power up the transmitter. Press any key to abort.
CHAPTER 4: OPERATIONS 4. Choose Security Configuration. The Security Configuration Menu will appear. Figure 4-24. The Receiver Security Configuration Menu To disable or enable the receiver password: 1. 2. 3. Choose Console Password on the Security Configuration Menu and press Enter. If a password had been enabled, this action will disable the password. If a password had been disabled, you will be prompted to enter a password. Type the new password and press Enter.
SERVSWITCH DTX5000/5002 USER GUIDE 1. 2. 3. 4. Activate the serial menu as described in “Accessing the serial menu” on page 42. Choose option 1 to access the receiver menu. You will be prompted to enter your current password. Type ?????? (six question marks) and press Enter. The serial menu will generate a code and display it to you. The code is a 16 character hex sequence. The serial menu will also prompt you to enter a Key. Figure 4-25. Password Reset Mode 5.
CHAPTER 4: OPERATIONS 4. Choose Security Configuration. The Security Configuration Menu will appear. Figure 4-26. Transmitter Security Configuration Menu To disable or enable the transmitter password: 1. 2. 3. Choose Console Password on the Security Configuration Menu and press Enter. If a password has been enabled, this action will disable the password. If a password has been disabled, you will be prompted to enter a password. Type the new password and press Enter.
SERVSWITCH DTX5000/5002 USER GUIDE 1. 2. 3. 4. Activate the serial menu as described in “Accessing the serial menu” on page 42. Choose option 2 to access the transmitter menu. You will be prompted to enter your current password. Type ?????? (six question marks) and press Enter. The serial menu will generate a code and display it to you. The code is a 16 character hex sequence. The serial menu will also prompt you to enter a Key. 5. Contact Black Box Technical Support to obtain the Key.
CHAPTER 4: OPERATIONS 5. Choose Firmware Management. The Firmware Management Menu will appear. Figure 4-27. Transmitter Firmware Management Menu (upgrade via XMODEM) 6. 7. 8. Choose Transmitter Flash Upgrade Via XMODEM. Specify the location of the upgrade file and initiate the file transfer. When the transfer has completed, a message will display stating “Firmware update successful. Resetting Appliance...” During reset the transmitter will drop the connection to the receiver.
SERVSWITCH DTX5000/5002 USER GUIDE 5. Choose Firmware Management. The Firmware Management Menu will appear. Figure 4-28. Transmitter Firmware Management Menu (upgrade via HTTP) 6. Choose Transmitter Flash Upgrade Via HTTP. You will be prompted to enter the URL for the upgrade file. Enter the URL for the upgrade file using the following syntax: http://[:server port]/ For example: http://192.168.13.3:8080/TX.dld 7.
CHAPTER 4: OPERATIONS 5. Choose Firmware Management. The Firmware Management Menu will appear. Figure 4-29. Receiver Firmware Management Menu (upgrade via XMODEM) 6. 7. 8. 9. Choose Receiver Flash Upgrade Via XMODEM. The connection to the transmitter will be dropped. Specify the location of the upgrade file and initiate the file transfer. When the transfer has completed, a message will display stating “Firmware update successful. Resetting Appliance...” The connection to the receiver will be restored.
SERVSWITCH DTX5000/5002 USER GUIDE 5. Choose Firmware Management. The Firmware Management Menu will appear. Figure 4-30. Receiver Firmware Management Menu (upgrade via HTTP) 6. 7. Choose Receiver Flash Upgrade Via HTTP. You will be prompted to enter the URL for the upgrade file. Enter the URL for the upgrade file using the following syntax: http://[:server port]/ For example: http://192.168.13.3:8080/RX.
CHAPTER 4: OPERATIONS 3. 4. 5. 6. Type the password and press Enter. The receiver Main Menu will appear. Choose Restore Factory Defaults. The receiver will now automatically reset. You will be automatically returned to the Appliance Selection Menu screen. During reset the receiver will drop the connection to the transmitter. When reset is complete the receiver will restore the connection to the transmitter using the new settings. To restore the transmitter factory default settings: 1. 2. 3. 4. 5.
SERVSWITCH DTX5000/5002 USER GUIDE returned to the Appliance Selection Menu. The connection to the transmitter will be automatically restored. To reset the transmitter: 1. 2. 3. 4. 5. Activate the serial menu as described in “Accessing the serial menu” on page 42. Choose option 2 to access the transmitter menu. If the password option is enabled, you will be prompted for a password. See “Authentication” on page 52. The transmitter Main Menu will appear. Choose Reset Appliance.
CHAPTER 4: OPERATIONS • boot and FPGA firmware version numbers; • manufacturing part number. All values are read-only. Figure 4-33. Receiver Appliance Information Menu To view transmitter system information: 1. 2. Activate the serial menu as described in “Accessing the serial menu” on page 42. Choose option 2 to access the transmitter menu. If the password option is enabled, you will be prompted for a password. See “Authentication” on page 52. 3. Type the password and press Enter.
SERVSWITCH DTX5000/5002 USER GUIDE NOTE: Video-display problems may occur if video input settings are not configured correctly, 1. 2. 3. 4. Activate the serial menu as described in “Accessing the serial menu” on page 42. Choose option 2 to access the transmitter menu. If the password option is enabled, you will be prompted for a password. See “Authentication” on page 52. Type the password and press Enter. The Transmitter Main Menu will appear. Choose Console Settings.
CHAPTER 4: OPERATIONS 4.13 Session Retry Settings The Black Box ServSwitch Extenders is designed to automatically establish a connection between the receiver and the remote computer. By default, if the receiver cannot immediately establish a connection with the remote computer it will retry once per second until a connection is successfully established. You can change the default session retry settings using the serial menu. To access the Session Retry Menu: 1. 2. 3. 4. 5.
SERVSWITCH DTX5000/5002 USER GUIDE 3. 4. Type the password and press Enter. The Receiver Main Menu will appear. Choose Console Settings. The Console Settings Menu will appear. Your currently selected OSD hotkey sequence is displayed beside menu item 1. OSD Hotkey NOTE: The layout of the Console Settings Menu is different for the Desktop and Extender modes. In this example the screen is in Extender mode. Figure 4-37. Receiver Console Settings Menu 5. Choose OSD Hotkey. The OSD Hotkey Menu will appear.
CHAPTER 4: OPERATIONS OSD Hotkey Sequences Hotkey Sequences All Print Screen (Default) Ctrl + Ctrl (L - R) Ctrl + Ctrl (L) Ctrl + Ctrl (R) Alt + Alt (L - R) Alt + Alt (L) Alt + Alt (R) Shift + Shift (L - R) Shift + Shift (L) Shift + Shift (R) Scroll-lock + Scroll-lock 4.15 OSD Inactivity Timeout By default, the receiver is configured to dismiss the OSD after an inactivity period of 10 minutes. To reactivate the OSD, you must enter a valid OSD hotkey sequence.
SERVSWITCH DTX5000/5002 USER GUIDE Figure 4-39. Receiver Console Settings Menu 5. Choose OSD Inactivity Timer. The OSD Inactivity Timer Menu will appear. Figure 4-40. OSD Inactivity Timer Menu 6. 7. 8. Choose Inactivity Time. You will be prompted to enter a timeout period in the format HH:MM. The maximum timeout period you can enter is 9 hours and 59 minutes (09:59). Type the timeout period and press Enter. To confirm your selection and exit the screen, type 0 (zero) and press Enter.
CHAPTER 4: OPERATIONS NOTE: To ensure that audio operates correctly, configure the receiver and the transmitter with identical audio performance settings. To change the audio performance setting for the transmitter: 1. 2. 3. 4. Activate the serial menu as described in “Accessing the serial menu” on page 42. Choose option 2 to access the transmitter menu. If the password option is enabled, you will be prompted for a password. See “Authentication” on page 52. Type the password and press Enter.
SERVSWITCH DTX5000/5002 USER GUIDE 5. Choose Audio Performance. The Audio Performance Menu will appear. This menu shows you the audio settings that you can choose from. The current setting is indicated by an asterisk symbol * Figure 4-42. Transmitter Audio Performance Menu 6. Type the number that corresponds to the audio setting you wish to apply and press Enter. NOTE: If you choose “off,” audio support will be disabled. 7. To confirm your selection and exit the screen, type 0 (zero) and press Enter.
CHAPTER 4: OPERATIONS 5. Choose Audio Performance. The Audio Performance Menu will appear.This menu shows you the audio settings that you can choose from. The current setting is indicated by an asterisk * Figure 4-44. Receiver Audio Performance Menu 6. Type the number that corresponds to the audio setting you wish to apply and press Enter. NOTE: If you choose “off,” audio support will be disabled. 7. To confirm your selection and exit the screen, type 0 (zero) and press Enter.
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CHAPTER 5: TROUBLESHOOTING 5. Troubleshooting No power status light on receiver • • Verify that the power supply is plugged in correctly. Ensure that the power cable from the Black Box-supplied power supply is securely plugged into the receiver. No video on monitor attached to receiver • • • • • • • • • • • Verify that the monitor attached to the receiver has power. Ensure that the video cable from the monitor is securely plugged in to the correct connector on the receiver.
SERVSWITCH DTX5000/5002 USER GUIDE • If the transmitter has been power cycled (by unplugging the USB cables), ensure that all other cables are disconnected before reconnecting the transmitter. Ensure that you connect the USB cables first. No mouse or keyboard operation from peripherals attached to receiver • Ensure that the mouse and keyboard cables are connected to the correct PS/2 or USB ports on the receiver. Match the connector color codes (green for mouse and purple for keyboard).
CHAPTER 5: TROUBLESHOOTING No response from USB mass media device attached to the receiver • • • Ensure that the mass media device is connected directly to one of the USB connectors on the receiver. If the mass media device is connected to the receiver via a USB hub, it will not be possible to access it. Ensure that both of the USB connectors from the DTX5000-T transmitter are securely connected to the correct ports on the remote computer.
SERVSWITCH DTX5000/5002 USER GUIDE Transmitter disconnected from DHCP server (Desktop Mode) • • • • • • • In ServSwitch DTX™ Control Explorer Window area, go to Units window. Add a single unit Select product without an IP address. Select the option ‘No, the transmitter does not have an address.’ Plug the transmitter into the network and power it up. Enter the network settings of the DTX Transmitter that you wish to locate. Click Save and Close. 5.
CHAPTER 6: TECHNICAL SUPPORT 6. Technical Support Our Technical Support staff is ready to assist you with any installation or operating issues you encounter with your Black Box product. If an issue should develop, follow the steps below for the fastest possible service. To resolve an issue: 1. Check the pertinent section of this manual to see if the issue can be resolved by following the procedures outlined. 2. Check our web site at www.blackbox.
SERVSWITCH DTX5000/5002 USER GUIDE Black Box Technical Support Country Web Site/E-Mail Phone Fax US www.blackbox.com info@blackbox.com (724) 746-5500 (724) 746-0746 Austria www.black-box.at support@black-box.at +43 1 256 98 56 +43 1 256 98 56 Belgium www.blackbox.be +32 2 725 85 50 support.nederlands@blackbox.be support.french@blackbox.be support.english@blackbox.be +32 2 725 92 12 Denmark www.blackbox.dk blackbox@blackbox.dk +45 56 63 30 10 +45 56 65 08 05 Finland www.blackbox.
CHAPTER 7: LOGIN ERROR MESSAGES 7. Login error messages Management Appliance and Receiver initiated error messages Login error messages Description Login failed User not found User attempts to log in to Management Appliance. User name has not been added to the internal authentication service of the Management Appliance. Login failed Invalid password User enters an invalid password.
SERVSWITCH DTX5000/5002 USER GUIDE Management Appliance and Receiver initiated error messages (Continued) Login failed Management Appliance not specified IP address not set for Management Appliance. Login failed Timeout Receiver access to transmitter timeout. Login failed Out of service This message appears when a log in attempt is made while the unit is being upgraded Login failed Internal error This message appears when the log in fails but no error text is received from the Management Appliance.
License Information This product includes various software programs that are copyrighted and released under the GNU General Public License (GPL), the GNU Lesser General Public License (LGPL), and other licenses that permit copying, modification, and redistribution of source code (such licenses referred to as Public Licenses), in particular the software program “mtd”.
any such program or work, and a “work based on the Program” means either the Program or any derivative work under copyright law: that is to say, a work containing the Program or a portion of it, either verbatim or with modifications and/or translated into another language. (Hereinafter, translation is included without limitation in the term “modification”.) Each licensee is addressed as “you”.
If distribution of executable or object code is made by offering access to copy from a designated place, then offering equivalent access to copy the source code from the same place counts as distribution of the source code, even though third parties are not compelled to copy the source along with the object code. 4. You may not copy, modify, sublicense, or distribute the Program except as expressly provided under this License.
PERFORMANCE OF THE PROGRAM IS WITH YOU. SHOULD THE PROGRAM PROVE DEFECTIVE, YOU ASSUME THE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION. 12.
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December 2007 Doc. No. 590-611-501G Customer Support Information: For FREE Technical Support 24 hours a day, 7 days a week, call 724-746-5500 or fax 724-746-0746 Mailing address: Black Box Corporation, 1000 Park Dr., Lawrence, PA 15055-1018 World-Wide Web: www.blackbox.com • Email: info@blackbox.com © Copyright 2008. Black Box Corporation. All rights reserved.
