® ® NETWORK SERVICES March 2005 ACU5112A ACU5110A ACU5010A-R2 ServSwitch Wizard Extenders CUSTOMER SUPPORT INFORMA- Order toll-free in the U.S. 24 hours, 7 A.M. Monday to midnight Friday: 877-877-BBOX FREE technical support, 24 hours a day, 7 days a week: Call 724-746-5500 or fax 724-746-0746 Mail order: Black Box Corporation, 1000 Park Drive, Lawrence, PA 15055-1018 Web site: www.blackbox.com • E-mail: info@blackbox.
Contents Further information Troubleshooting ........................................................................19 Getting assistance......................................................................19 Radio Frequency Energy ...........................................................21 Certification notice for equipment used in Canada................22 Normas Oficiales Mexicanas (NOM) statement .......................23 BlackBox subsidiary contact details .........................................
Welcome ® Mouse extension RS232 serial extension Digital audio extension Brightness control Sharpness control Skew adjustment Up to 300 metres separation between the local and remote modules via a single Category 5, or higher, cable PC RS232 SERIAL MOUSE KEYBOARD VIDEO Wizard Extender LOCAL Wizard Extender REMOTE The video monitor, mouse, keyboard, serial device and audio accessories* connect to the REMOTE Extender.
Supplied items ® Connection from computer RS232 serial port Multi-cable for keyboard, video, mouse and (ACU5112A only) audio connections between computer and LOCAL module LOCAL module Multi-cable connection from computer Self adhesive rubber feet Power supply connection Connection to RS232 serial device REMOTE module Connection to keyboard Wizard Extender Power and signal activity indicator 5V 500mA Connection to LOCAL module Connections for microphone and speakers (ACU5112A only) Connection
Installation and operation Installation ® LOCAL module switches OFF: Normal operation ON: Transparent mode O ON N 1 OFF: Normal operation ON: Flash upgrade/reset password modes 2 34 OFF: Normal operation ON: Reset LOCAL module OFF: Microphone input mode ON: Stereo line-in mode ON 1 2 34 Note: When shipped, all switches are set in the OFF positions and this will produce normal operation with normal microphone input (at the REMOTE module). LOCAL Switch 3 OFF: Microphone input on REMOTE module.
Reserved for future use Determines configuration of hotkeys in conjunction with switch 2 ON 1 2 34 Note: When shipped, all switches are set in the OFF positions and this will produce normal operation. REMOTE Switches 2 and 3 Switches 2 and 3 determine which two keyboard keys (when pressed in unison) are to be designated as ‘hotkeys’. Hotkeys signal to the REMOTE module that the next key to be pressed is a special configuration command for the module and is not to be passed to the computer system.
The Wizard Extender modules can be situated on a desk (or floor) or alternatively, for larger installations, mounted within optional rack mount chassis units. • For correct operation, the local and remote units must have ground connections. At the computer end, ensure that the computer or KVM switch that the LOCAL module is connected to has a ground connection. At the keyboard/monitor/mouse end, ensure that the REMOTE module’s power supply is connected to a grounded power outlet.
® Monitor (video) Blue Keyboard Purple Mouse or Speaker or SPK Light green Microphone or MIC Pink (or maroon) Mid green Twisted pair connection The link between the LOCAL and REMOTE modules is made via twisted pair cable, specified to Category 5 or higher. Ensure that the total twisted pair cable length (including patch boxes) does not exceed 300 metres. 1 Insert the connector from the twisted pair cable link into the socket marked ‘TO REMOTE’.
® REMOTE Power supply connection Power supply connection 1 Insert the IEC connector of the supplied power cord into the corresponding socket of the power supply. Connect the other end of the power cord to a nearby mains outlet. IEC power connector . Twisted pair, power and serial connections 1 Insert the connector from the twisted pair cable link into the socket marked ‘TO LOCAL’.
Note: When the ACU5112A REMOTE module is rack mounted, the audio connections must be made after the module has been fixed in place. Access is required to the rear and above the rack. Remember to remove the audio connections before attempting to slide out the REMOTE module. ON 1 2 34 ® Audio connections (ACU5112A only) On the ACU5112A REMOTE module, audio connections are available at the two 3.5” jack sockets mounted on the side (same side as the switch bank).
Operation ® REMOTE General use In use, the Wizard Extender modules should be transparent - the system and its peripherals should operate exactly as normal, the only difference being that they are now up to 300 metres apart. In some installations, you may see some ‘shadows’ to the right of high contrast screen characters. This can be caused by an incorrectly selected sharpness setting and it may be necessary to make adjustments to correct this.
Special configuration Configuration ® Entering, using and exiting configuration mode 2 OFF 3 ON Hotkeys = and 2 ON 3 OFF Hotkeys = and 2 ON 3 ON Hotkeys disabled 3 Press the number of the required configuration option, for instance . The ‘Scroll Lock’ indicator will extinguish, leaving the ‘Num Lock’ and ‘Caps Lock’ indicators lit. l rol ScLock m NuLock ps CaLock l rol ScLock m NuLock 4 Press to confirm your option.
To override the REMOTE password 1 Remove power from the REMOTE module. 2 With power to the system and LOCAL module still applied, change LOCAL switch 1 to the ON position. 3 Re-apply power to the REMOTE module. The REMOTE module will go directly into configuration mode so that the old password can be cleared and a new one set. • To clear a password: (within configuration mode) Press followed by and followed by again.
® Recognising an Intellimouse-style mouse The Intellimouse format was introduced to support, among other features, the scroll wheel function. If your mouse has a scroll wheel, then it is likely to support the Intellimouse format. If you have a Microsoft mouse, then it will usually state that it is an Intellimouse on its underside label.
® Sharpness increase (fine) Brightness decrease Sharpness: Brightness: Sharpness decrease (coarse) Exit image controls and save settings the need for sharpness adjustment If the image controls cannot provide a crisp image If, after adjusting the image controls, the screen image remains fuzzy or has colored shadows you may need to use the Skew adjustment feature (ACU5110A and ACU5112A only). Please see the next section for details.
® Skew adjustment (ACU5110A and ACU5112A only) 3 Simultaneously, press the hotkeys (by default, and ) along with to enter configuration mode. The three keyboard indicators (‘Num Lock’, ‘Caps Lock’ and ‘Scroll Lock’) will now begin to flash in sequence. RGB crosses. In this case, the green signal can be seen out of line with the other two colors.
® Miscellaneous settings Reset all configuration options to default states Returns all user configurable options to the settings that are installed at manufacture. The password will be cleared, however, any current image control settings or skew adjustments will not be reset.
To download the files 1 Contact Black Box technical support (see front cover) for details about how to locate and download the appropriate upgrade file. 2 Decompress the downloaded file. Depending on the chosen option, there will be a collection of suitable files. As a minimum, there should be the following files: • AUTOEXEC.BAT – directs the computer to run the upgrade programs. • BWKVMV2.
Now please follow Stage D. Now please follow Stage E. Stage E - Return all connections to their usual states Once the upgrade process has been completed, perform the following to return the system to its previous state. 1 Ensure that switch 1 on both the LOCAL and REMOTE modules are set to their OFF positions.
Further information ® The on-screen mouse pointer does not respond to mouse movements • The mouse connection may have been interrupted. Either, reboot the system and re-power the REMOTE module power supply, or try using the mouse restoration command. Please refer to the ‘Hot plugging and mouse restoration’ section in the ‘Special Configuration’ chapter.
• For use in dry, oil free indoor environments only. • Do not use to link between buildings. • Ensure that the twisted pair interconnect cable is installed in compliance with all applicable wiring regulations. • Do not connect the CATx link interface (RJ45 style connector) to any other equipment, particularly network or telecommunications equipment. • Warning – the power adapter contains live parts.
Radio Frequency Energy This equipment generates, uses, and can radiate radio frequency energy and if not installed and used properly, that is, in strict accordance with the manufacturer’s instructions, may cause interference to radio communication.
Certification notice for equipment used in Canada The Canadian Department of Communications label identifies certified equipment. This certification means that the equipment meets certain telecommunications-network protective, operation, and safety requirements. The Department does not guarantee the equipment will operate to the user’s satisfaction.
Normas Oficiales Mexicanas (NOM) electrical safety statement 15 En caso de existir, una antena externa deberá ser localizada lejos de las lineas de energia. 16 El cable de corriente deberá ser desconectado del cuando el equipo no sea usado por un largo periodo de tiempo. 17 Cuidado debe ser tomado de tal manera que objectos liquidos no sean derramados sobre la cubierta u orificios de ventilación.
BlackBox subsidiary contact details United States www.blackbox.com 724-746-5500 724-746-0746 United Kingdom www.blackbox.co.uk techhelp@blackbox.co.uk +44 118 965 6000 +44 118 965 6001 Austria www.black-box.at support@black-box.at +43 1 256 98 56 +43 1 256 98 56 Belgium www.blackbox.be support.nederlands@blackbox.be support.french@blackbox.be support.english@blackbox.be +32 2 725 85 50 +32 2 725 92 12 Denmark www.blackbox.dk blackbox@blackbox.
® Black Box Network Services (UK) Ltd, 464 Basingstoke Road, Reading, Berkshire, RG2 0BG, United Kingdom Tel: +44 (0)118 965 5100 Black Box Corporation, 1000 Park Drive, Lawrence, PA 15055-1018, United States of America Tel: +1-724-746-5500 Fax: +1-724-746-0746 © 2005 Black Box Corporation All trademarks are acknowledged. Documentation by: www.ctxd.
® ® NETWORK SERVICES © Copyright 2005. Black Box Corporation. All rights reserved.
