Specifications

TROUBLESHOOTING
37
Jitter is evident on video.
Adjust the clock and/or phase on your flat-panel. Contact Technical Support if this
fails to improve the situation.
Are you testing a system using a coiled drum of CATx cable? Try uncoiling the
cable. If this solves the video jitter, you should not have a problem after full
installation.
The image is not stable and is blanking regularly.
Re-power the Remote unit.
Can the extender be used with RGB video?
Yes.
6.2 Keyboard & Mouse
When I am typing, I get wrong or missing characters on the screen.
Your keyboard may be in the wrong mode. Use the appropriate commands to reset
the keyboard and mouse as described in the sections covering Local and Remote
operation.
The PC comes up with ‘keyboard error’.
Press <F1> or <ESC>. If the keyboard now operates correctly, you need to adjust
the BIOS setup to disable keyboard testing during booting.
The system does not detect a PS/2 mouse.
If connecting the Local unit to a live system, connect the mouse cable to the CPU
before keyboard connection to ensure the mouse is enabled correctly.
Issue the Mouse Recovery command.
Check that the mouse cable is connected properly and securely. Reboot the system.
The mouse pointer moves erratically.
Reset the keyboard and mouse.
Issue the Mouse Recovery command up to three times.
Ensure that you have the latest driver for your mouse.
If you are using the extender with a KVM switch, command the switch to reset the
mouse.
Quit and restart the application. Reboot the PC.