November 2009 CAT5 KVM Extender Local Hubs ACU1006RA ACU1006DRA ACU1012RA ACU1006SRA ACU1006DSRA ACU1006VRA ACU1006DVRA
THE SERVSWITCH™ FAMILY Welcome to the ServSwitch™ Family! Thank you for purchasing a BLACK BOX® ServSwitch™ Brand CAT5 KVM Micro Extender model! We appreciate your business, and we think you’ll appreciate the many ways that your enhanced keyboard/video/mouse system will save you money, time, and effort. That’s because our ServSwitch family is all about breaking away from the traditional, expensive model of computer management.
THE SERVSWITCH™ FAMILY Copyrights and Trademarks ©2002/9. All rights reserved. This information may not be reproduced in any manner without the prior written consent of the manufacturer. Information in this document is subject to change without notice and the manufacturer shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this material.
FCC/CDC STATEMENTS FEDERAL COMMUNICATIONS COMMISSION AND CANADIAN DEPARTMENT OF COMMUNICATIONS RADIO-FREQUENCY INTERFERENCE STATEMENTS This equipment generates, uses, and can radiate radio-frequency energy, and if not installed and used properly, that is, in strict accordance with the manufacturer’s instructions, may cause interference to radio communication.
DECLARATION OF CONFORMITY EUROPEAN UNION COMPLIANCE STATEMENT WARNING! This is a class A product. In a domestic environment, this product may cause radio interference, in which case the user might be required to take adequate remedial measures. This product complies with the following harmonized standards for Information Technology Equipment: EN55022:2006 (Class A), EN55024:1998 + A1:2001 + A2:2003. To maintain compliance the use of correctly installed shielded (STP/FTP) interconnection cable is advised.
NOM STATEMENT NORMAS OFICIALES MEXICANAS (NOM) ELECTRICAL SAFETY STATEMENT INSTRUCCIONES DE SEGURIDAD 1. Todas las instrucciones de seguridad y operación deberán ser leídas antes de que el aparato eléctrico sea operado. 2. Las instrucciones de seguridad y operación deberán ser guardadas para referencia futura. 3. Todas las advertencias en el aparato eléctrico y en sus instrucciones de operación deben ser respetadas. 4. Todas las instrucciones de operación y uso deben ser seguidas. 5.
NOM STATEMENT 14. El equipo eléctrico debe ser limpiado únicamente de acuerdo a las recomendaciones del fabricante. 15. En caso de existir, una antena externa deberá ser localizada lejos de las lineas de energia. 16. El cable de corriente deberá ser desconectado del cuando el equipo no sea usado por un largo periodo de tiempo. 17. Cuidado debe ser tomado de tal manera que objectos liquidos no sean derramados sobre la cubierta u orificios de ventilación. 18.
SAFETY PRECAUTIONS AND INSTALLATION GUIDELINES Safety Precautions and Installation Guidelines To ensure reliable and safe long-term operation please note the following installation guidelines: • Do not use to link between buildings. • Only use in dry, indoor environments. • If the building has 3-phase AC power, try to ensure that equipment connected to the Local and Remote Units is on the same phase. • Try not to route the CATx link cable alongside power cables.
CONTENTS Contents 1. Overview 1.1 1.2 1.3 1.4 1.5 1.6 Introduction Glossary Features Product Range Compatibility How to Use This Guide 2. Installation 2.1 2.2 2.3 Package Contents Interconnection Cable Requirements Local Hub Installation 3. Operation 3.1 3.2 3.3 10 10 12 13 14 16 17 17 18 19 24 Overview 24 Operation of Dual Access Standard & Serial Local Hubs 25 Operation of Dual Access Audio/Serial Local Hubs 27 4. Troubleshooting 4.1 4.2 4.3 4.4 4.
CONTENTS 9
OVERVIEW 1. Overview 1.1 Introduction TheServSwitch™ Brand CAT5 KVM Extender Local Hub products described in this manual enable high-resolution video, PS/2 keyboard and mouse, stereo audio, and serial port signals to be communicated up to 300m over Category 5/5e (CATx) cable. A basic KVM extension system comprises a Local Unit (transmitter) and a Remote Unit (receiver). The Local Unit connects directly to the computer (or a KVM switch system) using the supplied cable(s).
OVERVIEW Local Access Dual Access Hubs only. LOCAL Hub KVM extension over CATx cables up to 300m. Remote Unit Serial and Audio Transmission Using extenders and hubs from the Serial or Audio/Serial families. Figure 1 Additional Monitors Using dual or quad head Remote Units.
OVERVIEW 1.3 Features All members of the ServSwitch™ Brand CAT5 KVM Extender Local Hub product family offer the following features: • Support for high video resolution over extended distances. • Fully buffered signals to ensure consistent remote operation of your PC. • Intelligent PS/2 keyboard and mouse emulation ensures PCs do not lock-up and allows peripherals to be hot-plugged. • Dual-Access models allow local or remote operation.
OVERVIEW 1.
OVERVIEW 1.5 Compatibility Interface Compatibility • PS/2 Keyboard: Compatible with all standard keyboards. Certain keyboards with enhanced features may also be supported with custom firmware. • PS/2 Mouse: Compatible with all standard 2-button, 3-button and wheel mice. To connect to a PC that does not have a PS/2 mouse port, an active serial converter is required - Model: AC244A. • Audio: Input and output are line-level. Amplified speakers are required.
OVERVIEW Extender Compatibility You can use ServSwitch™ Brand products belonging to the same family in any combination. However, it is not possible to mix Standard, Serial and Audio products within a system.
OVERVIEW 1.6 How to Use This Guide This guide describes the installation and configuration of the ServSwitch™ Brand CAT5 KVM Extender Local Hub range. Although the connection and operation of these systems is relatively straightforward, you should consider the following before getting started: Connection & Compatibility You will require cables to connect your CPUs to the Extender Local Hub.
INSTALLATION 2. Installation For first-time users, we recommend that you carry out a test placement, confined to a single room, before commencing full installation. This will allow you to identify and solve any cabling problems, and experiment with the KVM Extender Local Hub system more conveniently. 2.1 Package Contents You should receive the following items in your extender package. If anything is missing, please refer to Appendix C: Calling Black Box, page 43. • KVM Extender Local Hub unit.
INSTALLATION 2.2 Interconnection Cable Requirements To connect the Local and Remote Units you will need CATx (any category 5, 5e, 6 or higher) cable terminated with RJ45 plugs. Please note that shielded cable is advised to maintain regulatory EMC compliance. Interconnect cables must be solid-core type. Stranded patch cable will give poor results over longer distances. The pairing of the cable and pinning of its connectors should normally be in accordance with EIA-568B.
INSTALLATION 2.3 Local Hub Installation To install the Local Hub: 1. Switch off the PC and any peripheral devices before connection. 2. Using the combination CPU KVM cable(s), connect the keyboard, monitor(s) and mouse connectors on each computer (or KVM switch) to the corresponding connectors on a port of the Local Hub as shown in Figure 2 (Standard Hubs), Figure 3 (Serial only Hubs) or Figure 4 (Audio/Serial Hubs). Ensure that you attach the keyboard and mouse connectors to the correct ports.
INSTALLATION Connect to computer’s video output, PS/2 keyboard and mouse ports using the CPU KVM cable. ACU1006RA Connect to computer’s video output, PS/2 keyboard and mouse ports using the CPU KVM cable. Connectors correspond to ports on front of hub. ACU1012RA Connect to Local PS/2 mouse. Connect to Local PS/2 keyboard. Connect to Local monitor. ACU1006DRA Connect to computer’s video output, PS/2 keyboard and mouse ports using the CPU KVM cable.
INSTALLATION Connect to computer’s serial port. ACU1006SRA Connect to computer’s video output, PS/2 keyboard and mouse ports using the CPU KVM cable. Connect to Local PS/2 mouse. Connect to Local PS/2 keyboard. Connect to Local monitor. Connect to computer’s serial port. ACU1006DSRA Connect to computer’s video output, PS/2 keyboard and mouse ports using the CPU KVM cable.
INSTALLATION Connect to computer’s audio in/ microphone input (pink/blue). Connect to computer’s audio output (green). Connect to computer’s serial port. ACU1006VRA Connect to computer’s video output, PS/2 keyboard and mouse ports using the CPU KVM cable. Connect to Local PS/2 mouse. Connect to Local PS/2 keyboard. Connect to Local monitor. Connect to computer’s serial port. ACU1006DVR A Connect to computer’s audio in/ microphone input (pink/blue).
INSTALLATION Interconnect – carries video and data signals. Connect to Interconnect port on Remote Unit using CATx cable. Figure 5 Power/Status LED. Hub Port - front view Power Requirements In most cases, there is no need to connect the 5V PSU supply as each port independently takes its own power from the PS/2 keyboard connection to the host computer. Each Local Hub port normally takes power through the PS/2 keyboard connection to the host computer.
OPERATION 3. Operation 3.1 Overview The operation and configuration of dual access Standard, Serial and Serial/Audio enabled systems is slightly different. Please read the appropriate section for your system. Dual Access, with consoles at both the Remote Unit and Local Hub port, operates on a firstcome, first-served basis. When one console is in use, the system blocks out the other console until there is no keyboard or mouse use at the active console for a set time: the Inactivity Timeout Period.
OPERATION 3.2 Operation of Dual Access Standard & Serial Local Hubs ACU1006DRA and ACU1006DSRA only Scroll Lock Function Standard and Serial Remote Units redefine the function of the Scroll Lock key for use within the Extender system. You may need normal Scroll Lock activity for a specific application. In this case, you can restore the Scroll Lock key to its usual function. In doing so, you will disable Private Mode operation on a dual access system.
OPERATION Local Console Commands On a dual access system, you can issue the following commands at the local console: Command Key Sequence Activate Console Any key and (optionally) mouse action Gain control of CPU from remote console. Only operates if inactivity timeout period has expired. Start/End Private Mode Start/End ‘Private Mode’ at local console. Private Mode prevents the remote console from being used even if the inactivity timeout period expires.
OPERATION 3.3 Operation of Dual Access Audio/Serial Local Hubs ACU1006DVRA only The ‘Hot’ Key With these systems, keyboard ‘hot’ keys are used to carry out various functions. To enter these commands: 1. Press and release the initial ‘hot’ key. By default, the initial ‘hot’ key is Press and release the command key. With these systems, the Scroll Lock operates as normal unless you have pressed the initial hot key. You can change the Hot Key to .
OPERATION Local Console Commands After pressing the initial ‘hot’ key on the local keyboard, you can issue a number of commands by pressing additional keys. These commands allow you to start a private mode session on the local console or to reset the keyboard and mouse. These commands only apply to ACU1006DVRA Local Hubs having firmware versions ‘S50’ and above. Command Key Sequence Private Mode Lock out the remote console by triggering a ‘Private Mode’ function.
TROUBLESHOOTING 4. Troubleshooting 4.1 Video The image is not sharp, or is badly smeared. Check the Interconnect cable between the Remote Unit and Local Hub. Is it of the recommended type (see page 16)? Is it intact along its entire length and securely connected at both ends? Is it wired correctly? Ensure that all video connections throughout the system are attached securely. Are you using an LCD panel? You need to adjust its clock and/or phase. Refer to the manual supplied with your Remote Unit.
TROUBLESHOOTING The PC won’t boot into the correct graphics mode The extender includes DDC emulation for all standard resolutions and there should not normally be any issues. However, you must be using DDC capable CPU cables on each hub port. For non-standard resolutions, you will need to explicitly set the resolution in your operating system configuration ignoring the DDC data read from the Local Unit. Contact Technical Support if you have problems selecting your required graphics mode.
TROUBLESHOOTING 4.4 Keyboard & Mouse When I am typing, I get wrong or missing characters on the screen. Your keyboard may be in the wrong mode. Use the appropriate commands to reset the keyboard and mouse as described in the manual supplied with your Remote Unit. The PC comes up with ‘keyboard error’. Press or . If the keyboard now operates correctly, you need to adjust the BIOS setup to disable keyboard testing during booting. The system does not detect a PS/2 mouse.
TROUBLESHOOTING 4.5 General Questions Is it possible to use a cable longer than 300m? It might be possible to use a cable of up to 500m at lower resolutions. However, we do not recommend this and cannot guarantee that it will work. Can the extender be daisy chained? In certain circumstances, it is possible to cascade extenders, though we do not recommend doing so. Careful consideration needs to be given to extender setup, and the electrical environment.
APPENDIX A: EXAMPLE APPLICATIONS Appendix A: Example Applications This section illustrates four specific applications using ServSwitch™ Brand CAT5 KVM Local Hubs: • Simple system using ACU1006VRA Hub and ACUVREM Remote Units to extend audio, serial and KVM for up to six PCs (Figure 6) • Six remote serial touch screens with local access through a KVM switch (Figure 7). • Information distribution system sharing a single PC at up to six remote locations (Figure 8).
APPENDIX A: EXAMPLE APPLICATIONS ACU1006VRA Extender Hub Takes primary video, keyboard, mouse, audio and serial signals from each CPU (only two shown). ACUVREM Remote Units connect to KVM console, audio and serial devices.
APPENDIX A: EXAMPLE APPLICATIONS KVM Switch Local access ports connect to single KVM console through switch. ACU1006DSRA Extender Hub Takes KVM and serial signals from each CPU (only two shown). ACUSREM Remote Units connect to touch screens.
APPENDIX A: EXAMPLE APPLICATIONS ACU1006DRA Extender Hub CPU connects to Port 1. Local access ports are daisy-chained to allow operation from any console and/or video to be distributed to multiple locations. 5V PSU ACUMREM Remote Units connect to KVM consoles.
APPENDIX A: EXAMPLE APPLICATIONS ACU1006VRA Extender Hub Takes primary video, keyboard, mouse, audio and serial signals from each CPU (only two shown). 5V PSU ACU1006RA Extender Hub Takes secondary video from each CPU. 5V PSU required. ACURA002A Remote Units connect to KVM console and secondary monitor.
APPENDIX B: AUDIO/SERIAL PORTS Appendix B: Audio/Serial Ports Operation and Multi-Port Configuration This appendix describes audio & serial interface operation for: • ACU1006SRA and ACU1006DSRA • ACU1006VRA and ACU1006DVRA Please note that on dual access Local Hubs, the serial link remains active during a Private Mode session but audio transmissions are stopped.
APPENDIX B: AUDIO/SERIAL PORTS 4. Place the jumper across the posts as shown in Figure 11. 5. Set the hardware flow control jumpers to RTS/CTS Flow Control Across CATx Link as shown in Figure 12. This mode will support most, but not all, serial mouse and trackball devices. You must also configure the Remote Unit to use this protocol. Refer to the manual supplied with your Remote Unit.
APPENDIX B: AUDIO/SERIAL PORTS Hardware Flow Control The serial daughterboards in both Local Hub and Remote Units have a series of jumpers that allow the selection of alternative hardware flow control schemes across the CATx link (see Figure 10). Most applications will not require hardware flow control across the link, and therefore the flow control jumpers are set to loopback by default and should not need adjustment. The following diagrams show how the jumpers may be set for various flow control schemes.
APPENDIX B: AUDIO/SERIAL PORTS Audio/Serial Interface Setup and Operation ACU1006VRA and ACU1006DVRA only Serial Port Configuration No setting up or user adjustments are required. In the Audio/Serial extender family, the serial port is wired as DTE - the same as that on a PC. To connect a serial printer or other DTE (rather than DCE device) to the Remote Unit, you will need a Null-Modem crossover cable between the Remote Unit and the printer. Select Xon/Xoff software flow control on the printer and PC.
APPENDIX B: AUDIO/SERIAL PORTS Audio Port Configuration The audio interface is line-level and is designed to take the output from a sound card (or other line-level) source and be connected to a set of powered speakers at the other end of the link. Stereo audio may be transmitted either way across the link (simultaneously). No setup is required unless a microphone is connected to the Remote Unit.
APPENDIX C: CALLING BLACK BOX Appendix C: Calling Black Box If you determine that your ServSwitch™ Brand CAT5 KVM Extender Local Hub is malfunctioning, do not attempt to alter or repair it. It contains no user-serviceable parts. Contact Black Box Technical Support at 724-746-5500. Before you do, make a record of the history of the problem.
APPENDIX D: SPECIFICATIONS Appendix D: Specifications Video Maximum Resolution See manual supplied with Remote Unit(s) Video Compatibility VGA to UXGA, RGB Video I/O 0.
APPENDIX D: SPECIFICATIONS Serial Interface Max Baud Rate Supported ACU1006SRA and ACU1006DSRA Serial Data Format: Flow Control: ACU1006SRA and ACU1006DSRA: 1200, 9600 or 19200 Baud (user-selectable) ACU1006VRA and ACU1006DVRA: 19.
APPENDIX D: SPECIFICATIONS Power Requirements Local Hub 5V at up to 200mA (per port). Each port powered individually by connected PC. 5V, 20W PSU supplied for video/serial only applications. 2.1mm center positive Universal supply. Certified to all relevant international safety standards. Size and Shipping Weight ACU1006RA Local Hub: 482x112x44mm (1U) Shipping Weight: 2.45 Kg ACU1006DRA Local Hub: 482x112x44mm (1U) Shipping Weight: 2.65 Kg ACU1006SRA Local Hub: 482x112x44mm (1U) Shipping Weight: 2.
NOTES
NOTES
Customer Support Information: Order toll-free in the U.S.: Call 877-877-BBOX (outside U.S. call 724-746-5500) For FREE Technical Support 24 hours a day, 7 days a week, call 724-746-5500 or fax 724-746-0746 Mailing address: Black Box Corporation, 1000 Park Dr., Lawrence, PA 15055-1018 World-Wide Web: www.blackbox.com • Email: info@blackbox.com © Copyright 2009. Black Box Corporation. All rights reserved.
