Setup guide

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Installation and Setup Guide for Cisco Secure ACS Appliance
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Chapter 4 Administering the Cisco Secure ACS Appliance
Working with System Data
This procedure uses the support command. For more information on this
command, see support, page C-20, of Appendix C, “Command Reference.” The
arguments for the support command include the following:.
To generate a .cab file of log and system Registry information, follow these steps:
Step 1 Log on to the Cisco Secure ACS Appliance. For more information, see Logging
On to the Appliance via Serial Console, page 4-2.
Step 2 Type support and the arguments necessary to your purpose.
Step 3 Press Enter.
Step 4 To collect user database information, at the Collect User Data? prompt, type Y
and then press Enter.
Step 5 At the Collect Previous days logs? prompt, type the number of days for which
you want to collect information (from 1 to 9999) and press Enter.
Step 6 At the Enter FTP Server Hostname prompt, enter your FTP server hostname or
IP address and press Enter.
Step 7 At the Enter FTP Server Filepath prompt, enter the filepath to the location on
your FTP server that you want to send the file to and then press Enter.
Step 8 At the Enter FTP Server Username prompt, enter your FTP server user account
name and press Enter.
Caution Performing this next step begins the procedure that stops and restarts all services
and will, therefore, interrupt use of the Cisco Secure ACS Appliance.
-d n collect the previous n days logs.
-u collect user database information
server the hostname for the ftp server to which the file
is to be sent
filepath the location under the ftp root for the server
into which the package.cab is to be sent
username the account used to authenticate the ftp session