Setup guide

Chapter 4 Administering the Cisco Secure ACS Appliance
Working with System Data
4-12
Installation and Setup Guide for Cisco Secure ACS Appliance
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For more information on Cisco Secure ACS Appliance commands, see
Appendix C, “Command Reference.”
Working with System Data
This section details basic data manipulation tasks performed from a serial console
connected to the Cisco Secure ACS Appliance. This section contains the
following procedures:
• Obtaining Support Logs via the Serial Console, page 4-12
• Exporting Logs, page 4-14
• Exporting a List of Groups, page 4-15
• Exporting a List of Users, page 4-17
• Backing Up ACS Data via the Serial Console, page 4-18
• Restoring ACS Data via the Serial Console, page 4-20
• Compacting the ACS Appliance Database, page 4-22
Obtaining Support Logs via the Serial Console
This section details the procedure for running the support tool. The support tool
first collects logs, system Registry information, and other ancillary data, and then
compresses the collected information into a single file with the extension .cab.
This file can then be sent to support personnel for analysis.
Caution Performing this procedure stops and restarts all services and will interrupt use of
the Cisco Secure ACS Appliance.
Note This procedure is typically performed from within the Cisco Secure ACS
Appliance HTML interface.