Technical data

Page 50 of 52
WARRANTY INFORMATION
This appliance carries full CE approval and has a long and reliable history. The
CE approval ensures that, if installed correctly, the appliance will function as
designed. If the appliance develops a fault please refer to the fault diagnosis
section earlier in this booklet for possible causes.
This appliance is supplied with a 12 month warranty from the date of delivery.
The Warranty covers defective parts only and does not cover typical wear and
tear that occurs with a gas fire appliance.
In order to make a warranty claim you will be required to supply the serial
number of the appliance [as shown on the front of this book] and full details of
the GAS SAFE engineer who installed the appliance - we may request a copy of
the installation receipt. Failure to supply details of the Registered Engineer who
installed the appliance will invalidate the warranty.
To register your appliance please complete and return the warranty card
supplied with the fire.
To raise a warranty claim call Customer Service on 01325-327221.
IMPORTANT NOTE - “Heat Damage”
This fire must never be operated without the heat shield in place over
the Black Box. Failure to do this will result in serious damage to the
remote system.
We will not accept any claims for “melted remote system”. In this
instance in highlights a very serious issue over the installation of the
appliance. The appliance has been tested to CE standards to ensure,
when installed correctly, that all of the components operate within the
designed temperatures. In the instance of the remote system becoming
hot enough to melt it highlights an install fault not a component failure.
Typical causes are – using the fire without the heat shield, incorrect
burner ventilation, unsealed enclosure, an unsealed flue system or
flame reversal. Before purchasing new parts to repair the fire the
cause of the melting must be rectified.
We will not accept any claims where the burner wiring or connections
have been tampered with.