Technical data

Page 26 of 52
Fault Diagnosis/Troubleshooting
Every CVO fire is tested in the factory and give a 40 point check to ensure it
operates correctly. It is highly unlikely it would not operate when installed as
designed.
The biggest cause of installation problems with this fire are caused by incorrect
GAS PRESSURE. This is normally due to ignoring the instructions in the section
“READ THIS FIRST” where is clearly states to check the gas pipe work before
installing the fire. This is a 12kw appliance and needs a very strong gas supply
that is maintained at within 1mBar of the appliance setting.
NATURAL GAS = 19mBar to 21mBar.
LPG = 36mBar to 38mBar.
If the commissioning procedure is not followed and the fire is left to
run with the wrong gas pressure the fire will:
1. Fail to light.
2. Light for a few seconds.
3. Shut down unexpectedly.
4. Have a low flame.
5. Have a yellow flame.
6. Cause sooting in the enclosure.
Other areas to check during installation are:
1. Has the pilot been knocked and the gap too large?
2. Are the batteries fitted properly?
3. Is the magic eye positioned correctly?
4. Is the flue operating correctly without reverse drafts or air leaks?
Unexpected or Sudden shutdown
If the appliance is shut down unexpectedly the valve must be reset first
before the fire can be re-lit. To do this press the “OFF” button until a
beep is heard. Then commence the starting sequence as detailed above
by pressing both left had buttons at the same time. The pilot is a safety
device which monitors the gas pressure and flue conditions. If a fault in
either of these areas are detected the pilot will not allow the fire to be lit.
Please review the installation conditions before proceeding.