Technical data

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Fault Finding & Troubleshooting
Symptom Check List Tick
Check Remote handset is working properly and battery is charged
Check power supply has not been switched off
Check fuses in spur
Unit does not respond.
Check wiring is correct on fire and hardwire switch
Check Battery Power
Remote Handset
Does not work
Check Remote eye is visible and facing in the correct position
Check Switch is wired properly
Hardwire manual switch
does not work.
Check Hardwire switch’s Green Block is wired correctly
Check spark lead is connected properly
Unit clicks but no spark or
weak spark.
Check spark electrode is in the correct area and the gap correctly distanced
Check for a good spark
Check the spark is in the right area
Check if the ventilation is not too strong and the flame is not blowing off the thermocouple
Check if there is gas running through
Check gas working pressure is correct : NG – 20mBar, LPG 37mBar
Unit sparks but does not
light pilot.
If fire is running on LPG, please refer to ‘LPG Bottle Users’ section below
Check isolation tap/shut off valves are free from grease
Check isolation tap/shut off valve are on
Check for blockages
Check gas working pressure is correct : NG – 20mBar, LPG 37mBar
If there is no gas.
If fire is running on LPG, please refer to ‘LPG Bottle Users’ section below
Check gas working pressure is correct : NG – 20mBar, LPG 37mBar
Check for blockages in pipes
Check for draughts which can reduce pilot flame
If there is gas but pilot
does not light
Check the pilot gas slot is clear of debris
Check the pilot flame is heating the thermocouple and there is a draft shield fitted if required
Check the thermocouple nut is properly tightened into the valve/interrupter block
Check that the pilot lights early on ignition clicks
Check ventilation is not too strong and the flame is not blowing off the thermocouple
Pilot lights but does not
light main burner
Check gas working pressure is correct : NG – 20mBar, LPG 37mBar
Check thermocouple nut is properly secured to the interrupter block on the valve and Flame
Failure devise is operating correctly
Check ventilation is not too strong and the flame is not blowing off the thermocouple
Check gas working pressure is correct : NG – 20mBar, LPG 37mBar
Burner lights but turns off
after a few minutes
If fire is running on LPG, please refer to ‘LPG Bottle Users’ section below
Check that any unused utility access points in the burner tray have been sealed.
Check that the draw of the chimney is not to strong.
Check if the appliance requires a gather.
Flame is laying back or
being sucked under the
burner
Check if the appliance requires a flue liner.
LPG Bottle Users
This burner operates at 20Kw on LPG. In order for the fire to operate consistently at least 2 x
47Kg bottles must be used with a changeover valve to maintain the inlet pressure at 37mBar.
If the fire shuts down after a few minutes then check your bottle set up or call your local Calor
supplier for advice