Technical data

Page 40 of 56
Fault Diagnosis/Troubleshooting
Symptom Check List Tick
Check Remote Handset is working properly and
battery is charged
Check power supply has not been switched off
Check fuses in spur
Unit does not
respond.
Check wiring is correct is correct on fire and
hardwire switch
Check Battery Power Remote
handset does
not work.
Check Remote eye is visible and facing in the
correct position
Check Switch is wired properly Hardwire
switch does
not work.
Check Hardwire switch’s Green Block is wired
correctly
Check spark lead is connected properly Unit clicks but
no spark or
weak spark.
Check spark electrode is in the correct area and
the gap correctly distanced
Check for a good spark.
Check the spark is in the right area.
Check if the ventilation is not too strong and the
flame is not blowing off the thermocouple
Check if there is gas running through
Unit sparks
but does not
light pilot.
Check gas working pressure is correct, NG-
20mBar, LPG 37mBar
If fire is running on LPG, please refer to ‘LPG bottle
Users’ section
Check isolation tap/shut off valves are free from
grease
Check isolation tap/shut off valve are on
Check for blockages
Check gas working pressure is correct, NG-
20mBar, LPG 37mBar
If there is no
gas.
If fire is running on LPG, please refer to ‘LPG bottle
Users’ section
Check gas working pressure is correct, NG-
20mBar, LPG 37mBar
Check for blockages.
Check for draughts in pipes
If there is gas
but pilot does
not light
Check the pilot gas slot is clear of debris
Check the pilot flame is heating the thermocouple
and there is a draft shield fitted if required
Pilot lights
but does not
light main
burner
Check the thermocouple nut is properly tightened
into the valve/interrupter block