Installation guide

Appendix: Troubleshooting Light Indicators

Issue:

Red light continues to blink rapidly

Solution: • Verify that the unit is not surrounded by metal.

• Contact Customer Care to confirm network coverage availability and the SIM is active.

Issue:

Yellow light continues to blink rapidly

Solution: • Contact Customer Care to verify engine computer compatibility.

• If incompatible, install a Universal device (5200).

Issue:

Green light continues to blink rapidly

Solution: • With the vehicle’s engine OFF, unplug the device for 3 minutes and check each item below before

reconnecting.

• Verify that the unit is not surrounded by metal.

If using the window-mount GPS antenna:

• Disconnect the GPS Antenna wire and check the antenna wire and connector for damage.

• Reconnect the GPS antenna wire to the serial port.

• Reconnect device, start engine and keep the vehicle running or drive it for 10-15 minutes.

Issue:

Yellow light stays on solid

Solution: • Verify that you are in an area with wireless coverage.

• Wait 15 minutes with the vehicle’s engine on.

• Verify web portal activation has been completed.

Issue:

Green light stays on solid

Solution: • Verify that the unit was installed properly. The side of the unit with the Networkfleet logo should be

facing the sky.

• Make certain that the unit is not blocked by underground parking structures, metal, or trees.

If using the window-mount GPS antenna:

• Disconnect the GPS Antenna wire and check the antenna wire and connector for damage.

• Reconnect the GPS antenna wire to the serial port.

• Reconnect device, start engine and keep the vehicle running or drive it for 10-15 minutes.