Specifications

724-746-5500 | blackbox.com

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Chapter 5: Troubleshooting

5. Troubleshooting

5.1 Calling Black Box

If you determine that your ServTray is malfunctioning, do not attempt to alter or repair the unit. It contains no user-serviceable

parts. Contact Black Box at 724-746-5500.

Before you do, make a record of the history of the problem. We will be able to provide more efficient and accurate assistance if

you have a complete description, including:

• the nature and duration of the problem.

• when the problem occurs.

• the components involved in the problem.

• any particular application that, when used, appears to create the problem or make it worse.

5.2 Shipping and Packaging

If you need to transport or ship your ServTray:

• Package it carefully. We recommend that you use the original container.

• If you are shipping the ServTray for repair, make sure you include everything that came in the original package. Before you ship,

contact Black Box to get a Return Authorization (RA) number.