Technical data

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CONTROL SOFTWARE FOR SCSI EXTENDER AND SWITCHES
16. Calling Technical Support
16.1 Calling Black Box
If you determine that your Control Software, SCSI Switch, or SCSI Extender is
malfunctioning, do not attempt to alter or repair it. It is not user-serviceable. Contact
Black Box at 724-746-5500.
Before you do, make a record of the history of the problem. We will be able to
provide more efficient and accurate assistance if you have a complete description,
including:
• the nature and duration of the problem;
• when the problem occurs;
• the components involved in the problem;
• any particular application that, when used, appears to create the problem or
make it worse; and
• the results of any testing you’ve already done.
16.2 Shipping and Packaging
If you need to transport or ship your Control Software, SCSI Switch, or SCSI
Extender:
• Package it carefully. We recommend that you use the original container.
• If you are returning it or shipping it for repair, make sure you include
everything that came in the original package. Before you ship, contact Black
Box to get a Return Authorization (RA) number.