Specifications

APPENDIX A: Troubleshooting

Before you do, make a record of the history of the

problem. We will be able to provide more efficient and

accurate assistance if you have a complete description,

including:

• the nature and duration of the problem.

• when the problem occurs.

• the components involved in the problem.

• any particular application that, when used,

appears to create the problem or make it worse.

A.3 Shipping and Packaging

If you need to transport or ship your RS-232/422/485

2-Port PCI Card:

• Package it carefully. We recommend that you use

the original container.

• If you are shipping the RS-232/422/485 2-Port

PCI Card for repair, make sure you include

everything that came in the original package.

Before you ship, contact Black Box to get a Return

Authorization (RA) number.