Specifications

ES10/ES26 Page 3/104
Document status: released Operating Manual rev. 01, 03.11.08
Warranty
All products manufactured by BKtel communications GmbH are guaranteed to be free from defect in
material and workmanship for a period of two (2) years from the date of shipment. During the warranty
period, BKtel communications GmbH will repair, or replace at its option, any product or parts thereof which
have been sold by BKtel communications GmbH or authorised representatives to the Buyer, where such
products or parts thereof, upon inspection by BKtel communications GmbH and in the sole opinion of BKtel
communications GmbH are determined to be defective in workmanship or material. BKtel communications
GmbH reserves the right to issue a credit note for any defective product or parts thereof, as determined by
BKtel communications GmbH, as an alternative to the repair or replacement of such defective product or
parts thereof. This warranty shall extend to all products and parts thereof which have been proved defective
through normal use, but this warranty shall not cover any products or parts thereof that have been subjected
to conditions exceeding the applicable specifications or ratings for such products or parts thereof, or such
products or parts thereof which have been disassembled, modified or otherwise abused.
Buyers must notify BKtel communications GmbH in writing of any warranty claim not later than 30 days after
the expiration of the warranty period. Any claims under this warranty must be made by the Buyer, and no
claim will be accepted from any third party. All claims for shortage of products ordered, or for incorrect
charges, must be presented to BKtel communications GmbH within 10 days after shipment of products by
BKtel communications GmbH.
Limitation
The remedies provided for above are the Buyer’s sole and exclusive remedies. BKtel communications
GmbH shall not be liable to a Buyer, or any other third parties, for installation and removal costs, or for any
other special, consequential or indirect damage, including without limitation the loss of production or profit,
arising from any cause whatever, even if BKtel communications GmbH has been advised to the possibility of
such damage or damages, or even if such damage or damages is alleged to arise from negligent acts,
omissions, or conduct of BKtel communications GmbH or its employees. The liability of BKtel
communications GmbH is expressly limited to the replacement or correction of defective products or parts
thereof, or to the issuance of a credit note for the purchase price of such products or parts thereof. This
warranty is in lieu of all other warranties expressed or implied including, without limitation, any implied
warranties or merchantability or fitness for a particular purpose.
Repair Procedures
Defective products or parts thereof shall be returned to BKtel communications GmbH, transportation pre-
paid, at the address shown below, using the original packing carton or one that will provide equal protection.
All products or parts thereof which have been returned to BKtel communications GmbH, but which are found
to meet all previously applicable specifications for such products or parts thereof, shall be subject to an
examination charge of not less than US $ 250.00. All products or parts thereof which are returned to BKtel
communications GmbH, and which are not accompanied by an itemised statement of defects shall be
returned to the Buyer at the Buyers expense, and no evaluation of such product or part shall be carried out.
BKtel communications GmbH shall only accept returns for which an approved Return Material Authorisation
(RMA) has been issued.
Repairs are warranted for the remainder of the original warranty or 90 days, whichever is greater.
Claims for Shipping Damage
When the product is received by the Buyer, it should be immediately inspected for damage to the
product or shortages on the packing list. If the product is damaged, a claim should be filed with
the carrier. A quotation for estimated costs of repair can be obtained from BKtel communications
GmbH. Negotiation and settlement with the carrier must be accomplished by the Buyer.
BKtel communications GmbH, Benzstrasse 4, 41836 Hueckelhoven Baal, Germany
Phone: [phone] Fax: [phone] Email: [e-mail]