User manual

Support & Service
At B&K Precision, we’re
committed to providing
excellent product support
and customer service to
both current and future
users of our products, and
strive to continuously
improve our operations.
We’re regularly upgrading
our existing capabilities
and services, and adding
new methods of support to
meet the changing needs
of our valued customers.
Technical support
To help our customers determine quickly and
efficiently which instruments best fit their
application and budget, we provide
comprehensive and growing resources on our
website such as: data sheets, user manuals,
high resolution product images, selection
guides and tools, software, videos,
application notes, product guides, and
“where to buy” information. If you can’t find
the information you are looking for using our
website, you can call us and talk to an
experienced engineer with in-depth
knowledge of our products who will be able
to discuss your application and requirements.
If you need help with an instrument you’ve
already purchased, we are here to assist you
with product setup, usage or
troubleshooting. You can find additional
support by browsing our knowledge base
or you can contact us directly via email or
phone, which are answered in a timely
manner by a qualified engineer.
Connect with us via Twitter, YouTube,
RSS feed and our B&K News outlets
Calibration and repair
Every new B&K Precision instrument comes
standard with a 1, 2, or 3-year warranty
against defects from the original date of
purchase. Our warranties are valid worldwide,
and we provide service and support through
our global network of partner companies and
dedicated service centers to guarantee your
satisfaction.
The following calibration and repair options
are currently available: NIST traceable
calibration with or without data, warranty
repair with a guaranteed turnaround time of
10 business days (excluding shipping time
to/from B&K Precision, Yorba Linda, CA, USA),
reasonably priced out-of-warranty instrument
repair with fixed prices, and pre-paid
calibration packages.
We make every attempt to support our
customers even long after a product has been
discontinued. Our goal is to service and
repair B&K products up to 7 years after their
obsolescence date, provided spare parts are
still available. In many cases, we provide user
manuals, calibration procedures, spare parts
and schematics for selected discontinued
products well beyond the 7-year period.
Visit our website for full support, service and calibration options.