Troubleshooting guide

Service and Troubleshooting Guide
50 Stiles Road • Salem, NH 03079 • Toll Free 1-800-260-5793 • 603-870-9400 • www.Bizfon.com
© 2005 All rights reserved. Bizfon is a registered trademark. All other names may be trademarks or registered trademarks of their respective owners.
Revised: August 5, 2005 Page i
Table of Contents
1
Safety Instructions....................................................................................................................................1
1.1 Electrical...................................................................................................................................................1
1.2 Electrostatic Discharge.............................................................................................................................1
2 Chassis Views...........................................................................................................................................2
3 Exterior Cleaning......................................................................................................................................4
4 Troubleshooting and Repair Procedures................................................................................................5
4.1 Troubleshooting – Start Here....................................................................................................................5
4.2 Troubleshooting a Power Problem............................................................................................................5
4.3 Troubleshooting a Solid Alert Indicator.....................................................................................................6
4.3.1 Reseat All Connectors and Reboot Task ........................................................................................6
4.3.2 Isolate Mirrored Disks Task ............................................................................................................6
4.3.3 Fix Disk Task..................................................................................................................................6
4.3.4 Fix Application Software Task.........................................................................................................7
4.3.5 Fix Server Configuration Task ........................................................................................................7
4.3.6 Fix Server Database Task ..............................................................................................................7
4.3.7 Fix File System Task ......................................................................................................................8
4.4 Troubleshooting a Flashing Alert Indicator................................................................................................8
4.5 Server Shutdown......................................................................................................................................8
4.6 Server Power Up......................................................................................................................................8
4.7 Top Cover Removal and Replacement.....................................................................................................9
4.8 Internal Parts Locations............................................................................................................................9
4.9 Disk Replacement in a Single Disk System ............................................................................................11
4.10 Disk Replacement in a Mirrored Disk System.......................................................................................11
4.11 Mirrored Disk Installation in a Single Disk System................................................................................12
4.12 Disk Removal .......................................................................................................................................12
4.13 Disk Installation ....................................................................................................................................13
4.14 Entering Safe Mode..............................................................................................................................13
4.15 Connecting to Safe Mode Administration..............................................................................................13
4.16 Mirror Drive Replication........................................................................................................................13
4.17 Power Supply Removal and Replacement............................................................................................14
4.18 Motherboard Removal and Replacement .............................................................................................14
5 Physical and Environmental Specifications .........................................................................................16
6 Replacement Parts List ..........................................................................................................................17