Troubleshooting guide

Service and Troubleshooting Guide

50 Stiles Road • Salem, NH 03079 • Toll Free 1-800-260-5793 • 603-870-9400 • www.Bizfon.com

Revised: August 5, 2005 Page 12

1. Remove the top cover assembly as instructed in the Top Cover Removal and Replacement section.

2. Physically locate the disk to be replaced. See Figure 4 for the positions of the primary and secondary

disks.

3. Remove the disk as instructed in the Disk Removal section.

4. Install the new disk as instructed in the Mirrored Disk Installation in a Single Disk System section.

4.11 Mirrored Disk Installation in a Single Disk System

A disk can be added to a single disk system to make it a mirrored disk system.

1. Remove the top cover assembly as instructed in the Top Cover Removal and Replacement section.

2. Install the new disk as instructed in the Disk Installation section.

When selecting a disk for installation as a secondary (mirrored) disk, be sure the disk is the same size or

larger than the existing single disk installed in the server.

Format the new drive to avoid having it possibly being used as the source drive for the mirror copy

operation.

1. Unplug the power and data cables from the primary disk.

2. Install the new disk in the secondary disk position as instructed in the Disk Installation section.

3. Enter Safe Mode as instructed in Entering Safe Mode and connect to the Safe Mode administration

page as instructed in Connecting to Safe Mode Administration.

4. Perform the Format operation on the Safe Mode page.

5. Shutdown the unit as instructed in the Server Shutdown section.

6. Plug the power and data cables into the primary disk.

Always install the new disk in the secondary disk position. (See Figure 4 for the positions of the primary

and secondary disks).

Warning: If the above instructions are not all followed, then loss of all data on the existing disk

may result.

3. Replace the top cover assembly as instructed in the Top Cover Removal and Replacement section.

4. Power up the unit as instructed in the Server Power Up section.

The replication operation indicated in the next step may start immediately upon power up. The front panel

Drive indicator will be lit solid to indicate this. Replication will take approximately 1 minute for each

gigabyte (so a 60GB drive will take about 60 minutes).

5. Replicate the data from the pre-existing disk to the new mirrored disk as instructed in Mirror Drive

Replication section. If the replication already occurred upon power up, then verify that the mirror drive is

operational as defined in referenced instructions.

4.12 Disk Removal

Required Tools

• Antistatic strap

• #2 Phillips screw driver

Procedure Steps

1. Disconnect the data (ribbon) cable and the power (4-wire) cable from the disk. See Figure 4 for the

positions of these cables on the primary and secondary disks.

2. Loosen (do not remove) the disk assembly retaining screws on each side of the disk assembly.