Troubleshooting guide

Service and Troubleshooting Guide

50 Stiles Road • Salem, NH 03079 • Toll Free 1-800-260-5793 • 603-870-9400 • www.Bizfon.com

Revised: August 5, 2005 Page 9

If the Power and Alert indicators are on solid, the unit is in Safe Mode. If this is unexpected or if the LEDs are

in any other state, follow the steps in the Troubleshooting – Start Here section.

4.7 Top Cover Removal and Replacement

At all times while the top cover is removed, an anti-static strap must be around your wrist and connected to the

permanent ground connecting screw on the server’s rear panel. Caution: Failure to follow this precaution

may result in equipment damage and void the product warranty.

Required Tools

• Anti-static strap

• #2 Phillips screw driver

Removal Procedure

1. Shutdown the unit as instructed in the Server Shutdown section.

2. Wait for the Power indicator to go off and then unplug the unit from the power source.

Caution: Failure to follow this precaution may result in personal injury or equipment damage, and

void the product warranty.

3. If rack or wall mounted, remove the unit from the rack or wall.

4. Disconnect all network, telephony, and audio connections from the front panel. To facilitate reinstallation,

label all cables recording the port numbers/locations.

Caution: Failure to follow this step may result in personal injury or equipment damage, and void

the product warranty.

5. If mounting brackets are installed on the chassis, remove them.

6. Place the anti-static strap around your wrist and connect the other end to the permanent ground connecting

screw on the rear panel.

7. Remove the two screws at the bottom of each side of the chassis.

8. Carefully slide the top cover towards the back of the unit about one (1) inch.

9. Using your thumb and first finger, grasp the front and rear of one side of the top cover at the bottom and

pull outward about ¼ inch to release the top cover from the chassis.

10. Lift up and remove the top cover.

Replacement Procedure

1. With one hand holding each side of the top cover, place the top cover over the chassis and lower the

bottom edge of one side to the work surface. Pull the lower edge of the opposite side slightly outward and

lower the top cover in place.

2. Slide the top cover forward. Make sure the tongue of the top cover rests under the plastic front bezel.

3. Replace the two top cover retaining screws on each side of the unit.

4. If required, install the mounting brackets on each side using the 8 mounting bracket screws.

5. Install the server in the rack or on the wall as appropriate.

6. Reconnect all network, telephony, and audio connections.

4.8 Internal Parts Locations

Below are labeled pictures showing the locations of some of the internal parts. These pictures will be an aid to

locating these parts during the diagnostic and repair procedures.