Troubleshooting guide

Service and Troubleshooting Guide
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Revised: August 5, 2005 Page 8
2. If restoring from a backup, perform the OfficeSafe restore on the Safe Mode page.
3. If resetting to factory default settings and erasing the user data, perform the Mount operation on the Safe
Mode page. Do NOT perform the Format operation. If the Mount button is not enabled or if the operation
fails, the server database cannot be fixed; therefore, continue with the next step of the Fix Disk Task. If the
Mount succeeds, perform the “Reboot in Normal Mode with Factory Defaults restored AND all user settings
and files erased” operation on the Safe Mode page.
4. If the unit boots into Normal Mode, you are done. If not, continue with the next step of the Fix Disk Task.
4.3.7 Fix File System Task
The file system may be so damaged that the disk must be reformatted. Reformatting will erase all data on the
disk.
1. Perform the Format and then the Mount operations on the Safe Mode page. If either of these operations
fails, the file system cannot be fixed. Therefore, continue with the next step of the Fix Disk Task.
2. Restore the entire server database using a backup image, if available. If you already tried a restore as part
of a previous Fix task and it failed, don’t try it again here (it will fail again). If no backup image is available
(or the restore failed), perform a Software Update as instructed on the Safe Mode page.
3. If no backup image was restored, all of the configuration settings (users, phones, call routes, …) will need
to be reentered and all user data (voicemail, email, calendar, contact information, and files) will be erased.
4. If the unit boots into Normal Mode, you are done. If not, continue with the next step of the Fix Disk Task.
4.4 Troubleshooting a Flashing Alert Indicator
1. Open a web browser on a PC that is on the same network as the server’s LAN.
2. Go to the server’s web administration URL. This will be at the server’s LAN IP address and port 8080. For
example, if the server’s LAN IP address is 192.168.25.254, then the correct URL to get to the web
administration home page is 192.168.25.254:8080.
3. Click on the About link on the web administration home page.
4. Look at the status of the Primary Disk and Mirror Disk. If either drive is marked “FAILED”, then replace that
drive as instructed in the Disk Replacement in a Mirrored Disk System section.
4.5 Server Shutdown
Normal Shutdown
A normal shutdown is performed when the Power button on the front panel is pressed and released. The unit
will power down within a few seconds.
Forced Shutdown
A forced shutdown is performed when the Power button is pressed and held for at least 4 seconds. After the
unit powers down, the button can be released. Only force a shutdown when the normal shutdown does not
succeed in powering down the unit.
4.6 Server Power Up
The unit automatically powers up when power is applied. Monitor the front panel LEDs as the system starts
up. A successful restart is indicated by the following conditions of the front panel LEDs:
Power
Flashes during startup then remains solid green
Drive
Not illuminated or flashing
Alert
Not illuminated